Bay Area Air Conditioning
Reviews and Complaints

Very prompt. Knowledgeable and efficient. Diagnosed the issue with our a/c and fortunately needed no further service. Very honest.

Bill came out and got our AC system working in tiptop condition and explained everything he did. Excellent service and a friendly attitude. Wish we had found you sooner!

Received service next day which is greatly appreciated. Matt did an awesome job explaining the problem and got the work done and you never know what you can run into
Thank you

Paul did a fantastic job of diagnosing the problem and fixing the issue. Quick response and repair on a Saturday morning. We've always had great customer service and results with Bay Area Air Conditioning, and never hesitate to recommend them to others.

Friendly, knowledgeable, reasonable prices and fast, reliable service! What more can you say. I needed a new central air conditioner system. Their salesperson, John, arrived on time and was very knowledgeable about all the systems they offer. He answered all my questions. Sarah and Mark in the office were not only friendly, but very knowledgeable also. Sarah helped us with the financing and kept us up-to-date on the availability of our new system. Great company, with people who know what customer service is and deliver. I highly recommend Bay Area Air Conditioning.

Always quick and responsive. Solve the problem and let you know what they did. They always clean up your equipment and it's area. Always courteous!

Consistently professional and extremely honest and knowledgeable. I have an old house and they're the only ones that have understood its complicated issues.

Wonderful, caring company, always making sure customers are completely satisfied. Technicians are very polite and extremely professional and knowledgeable... highly recommend this company

Purchased new a/c package unit, very knowledgeable techs and very personable customer service from the office staff, to the techs, and the management team.. thank you for a wonderful experience and customer service... definitely recommend for all a/c needs...

Starting on June 3 I have paid a total of $937 and they still have not repaired my unit and refused to refund my money unless I buy more from them On 6/3 I called the Bay Air because my air conditioning wasn't working. They sent someone out and charged me $67 for a diagnostic test. At that point he said he would come back the next day and discuss what parts we need and install it. He returned on 6/4 and informed us his diagnosis test Indicated we needed to replace our defrost board for $870. So on June 4 he replaced that part. On June 5 I called them back because the air-conditioning unit wasn't working. I asked if they just guess when they come out and they said no that their test is very elaborate and tells them exactly what needs to be replaced so she sent another person out to check our unit. This gentleman came out and said the last worker never pushed in our thermostat tightly and the pens weren't matching up. When he left the air conditioning was running For approximately 45 minutes. So I called them back the next day since we have now spent a total of 937.00 and still do not have air-conditioning. This time they sent Keith out who said it was our compressor and that he would send us a quote for a new unit. I asked him about the part they replace for 870.00 That did not correct the problem and according to Keith the way I understood it Is we didn't even need that part and they said they would not refund my money unless I bought the new air-conditioning unit through them. So needless to say I'm very disappointed with this company. I feel like This was a bait and switch as each tech that came out seemed to tell a different story of what I needed. Now they want another $6996 to replace my unit. That price includes refunding the part that I didn't need or didn't work. I feel like I'm being held hostage to a company that three times couldn't get my unit working and wait until the third guy to come out to tell us we need to replace it after taking almost $1000 of my money. Instead of replacing a part they should've just told me that right up front that I needed a new unit. Another air conditioning company informed me that the part has a warranty and if they took the part back they could get a refund. I feel like they really ripped me of so I do not recommend this company. We are not going to give them another chance so now I am out $937.00. I will be contacting the ComplaintsBoard.com among my other options.