Rock Heating & Air Conditioning
Reviews and Complaints

Rock has great techs who are honest and explain things good.

Rock Heating & Air Conditioning, Inc. is the best! They fixed my AC problem and explained everything to me in a way that I could understand. *** was super helpful and walked me through the replacement process with ease. I highly recommend them for all your heating and cooling needs.

They fixed my AC in no time and it's been working great ever since. The technician was super friendly and explained everything to me in a way that I could understand. I would definitely recommend Rock Heating & Air Conditioning, Inc. to anyone who needs HVAC services. They are the best!

Wow, what a great time I had with Rock Heating & Air Conditioning, Inc.! They came over on the same day and were super profesh. They explained everything to me real slow and easy, so I could understand it all. I'd totally tell my buds to hit up Rock Plumbing.

Rock Heating & Air Conditioning, Inc. is the real deal! I had a service appointment today and *** was my tech. He showed up on time and got right to work checking my heat plant for the fall. He did a great job and was quick about it. He even asked if I had any concerns or issues before he left. I highly recommend this company for all your heating and air conditioning needs.

Rock Plumbing & Air Conditioning did a great job solvin our water pressure issues. I highly recommend this awesome company that my friend also enjoys working for, which showed in his work. Thank you!

rock heating & air conditioning, inc. is the bomb! *** and *** hooked me up with a new thermostat, but we hit a snag with the internet. They were super chill and helpful, though, and gave me the lowdown on what to do with my cable company. They got the job done quick and with a smile. Highly recommend these guys!

Rock Heating & Air Conditioning, Inc. helped me out with a problem I was having with my AC. There was this weird noise that sounded like metal on metal, but it only lasted for about 2 minutes at the start of a new cycle. When *** came to check it out, the noise wasn't happening, but I'm worried about warranty coverage if it comes back. *** did a good job explaining what he was doing and what could be causing the noise. I guess we'll have to wait and see if the noise comes back.

Rock Heating and Air Conditioning, Inc. is awesome! They installed a whole HVAC system for me and it was top-notch. The installers, technicians, and electricians were all super skilled and used quality parts. They really care about making their customers happy, which is rare these days. The owner must have instilled that culture in the business. *** and *** and *** and AJ the apprentice are all really great. You should definitely give them a call and check them out. They're the best!

Rock Plumbing & Air Conditioning installed a new AC unit on March 23, 2022. Despite multiple calls, they made no guarantees, prompting me to seek ComplaintsBoard.com assistance for these queries: 1. Was a 16 SEER system installed as promised, or is the 14 SEER label accurate? 2. Was a permit obtained as assured, and is there any city website record? 3. Who is responsible for scheduling the final inspection post-permit? 4. Was the equipment registered for warranty purposes as stated? 5. What are the exact warranty terms? I require documentation. 6. The invoice was delayed and only issued after two requests. 7. Installation day was too cold for refrigerant pressure testing, which wasn't followed up. Calls to customer service were unhelpful, and requests to speak with a manager or sales rep were denied. Their lack of response to my concerns suggests a need for improved communication.