Baymont Inn & Suites’s earns a 1.0-star rating from 213 reviews, showing that the majority of guests are dissatisfied with their stay.
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Manager refuses to return my money
I recently paid 239.00 for a one night stay at what I thought would be a nice place and got jabbed in my hand by a used needle that was under the mattress. First off this tells me two things right off the top and that is one this motel obviously does not change the bed linens (ive been a housekeeper for at least 10 years and have worked in nicer hotels and...
Read full review of Baymont Inn & Suitesrecent stay at Henderson, NC
Had several complaints and was told last Monday that the General Manager, Davin Maswan would call me within 24 hours. It is now Wed. and no call, no messages. I called the number on his card and cannot reach him. Cannot get office hours from Tennisa at [protected] so not sure if he is working or not? Tennisa says the only thing she can do is take my name and number. She has no other numbers to give me for calling anyone else. She has been nice but I told her I have waited 2 days on a phone call. Oh, she just hung up on me...She does not know what to do. Can anyone tell me the office hours of Mr. Macwan or his boss or anyone to talk too?
Desired outcome: TALK TO SOMEONE AT YOUR ORGANIZATION
Spearfish, SD
We booked a stay on the Wyndham site the same day for one night, Friday May 7. Our room had no fridge or microwave as described and all available for breakfast was coffee. We had stayed in hotels the previous eight nights during our travel and this was the worst.
We were given a limited or hot breakfast every other night, absolutely would not recommend this hotel.
Nancy Schuler
Desired outcome: Correct this hotel
Customer reimbursement based on stay
I am 79 years old, booked handicap room for 1 night (March 17, 2021). During the stay I was awakened by the refrigerator making a grinding noise at 1:00 am. Called front desk no answer 2 times. The fridge did it again at 3am. I called & no answer. I complained the desk clerk as no sleep, no help and only gave a 15% refund. I will never stay at this hotel again. I am not lying either!
Read full review of Baymont Inn & SuitesCharged for a hotel stay that I did not have.
I have a charge on my company card from CCI Hotels for Texas. I have never stayed at this hotel and should not have any charges. The charge is for $601 and needs to be removed. I can be reached at Curtis.[protected]@NSG.com or by phone at [protected]. I have attached a copy of the charges that again I did not make and need them taken care of. I am not certain how my card was used when I have never used it in the state of Texas.
Desired outcome: Charge removed
Finding drugs related stuff in my room
This is getting ridiculous now. We stayed at baymont inn in battle creek mi before and had a complaint but appreciated how it was resolved by refunding us back our money. Since we loved how it got resolved we decided to stay there another night lastnight and this morning I get my son up to take a bath and hes asking me what is that and I look inside the bathroom above the door there was a crack pipe sitting on the ledge of rhe door. What is my son would of gotten that or shut the door and it would of fell and cut him our he put it in his mouth I had my year old son with me and my 1 year old if one of them would of gotten that what would I have done.? I think the housekeeping really need to take there time in there work by making sure everything is cleaned up abd nothing like this ever happens again... I told management and all I got is ok thank u so much for telling me ill tell housekeeping about it. And sorry for my language thats [censored]. I love staying at ur motels but now everytime I do I find something worse each time... Im just really irritated and upset right now and which my soncwasnt the one who found that. We were in room 112 at the baymont in downtown battle creek mi please get back with me I took pictures and attached them to this to show u exactly what I found
Customer service/money
Baymont in Jonesboro Arkansas charged a 200.00 deposit in which we paid no big deal. Next morning at check out we was supposed to get it back. Lori who is the manager told me she seen a smoke cloud in our room therefore basically couldn't get my 200.00 back. I stated to her ma'am we don't smoke I don't understand what you mean. She basically lied to keep my...
Read full review of Baymont Inn & SuitesLive rat in hotel room
I'm writing in regards to an issue I encountered during my stay of 7/17 at the Baymont Inn Corydon, Indiana While traveling, on business, I reserved two rooms (303 & 317) for the night of 7/17. During the middle of the night (about 3am) I was awoken by a feeling of something pulling at my shirt... while I was asleep in bed. I then heard a strange scurrying...
Read full review of Baymont Inn & SuitesThe staff and rooms
The staff are very rude and snobby, plus we where charged an extra hundred dollars for our room smelling like smoke umm.. We dont even smoke what the hell, no continental breakfast, the curtain shelf nearly fall on my bf head as he was pulling them open I mean for real if anything you all should be refunding our stay completely and compensate us for your...
Read full review of Baymont Inn & Suitesfraudulent charge/booking
Using my cell phone, I went to Baymont.com to book a room. The price quoted was $65/night for two nights. I clicked continue and suddenly the price was $190.24. I immediately responded telling them I did not wish to continue to reservation. I called my credit card and locked it. When I got to the actual Baymont Hotel, they did not know who the third party was who made the booking. They canceled the reservation and I rebooked at the hotel with a different credit card. The $190. charged still showed up on my first credit card, even though the hotel was not paid by them and even though I had locked my card. The invoice even has the Baymont name and photo on it. Apparently "CCI Hotels"uses the likeness of legit websites to scam people.
payment us currency denied
I went in booked a room and had $10 rolls of half dollars $80 worth now they all in rolls and they told me he wont accept it and told me to goSer sleep in a ditch. Now why wont yall take legal us tendency this is America trying to use American money and denied. Where did America go to. I would like for my suffering of having to sleep on the side of rd bc my...
Read full review of Baymont Inn & Suitesbed bugs
. My sister Was woken up felt like she was being bitten.. 4 huge welp marks/ bites on her of her arm and upper back area. We notified checkin attendant and shown her the area. asked us to bring the bug up. Then we was moved to another room free night. The owners called the new room where. Told us come to front desk, now or he would call cops. We did a...
staff service
I was very disgusted with the staff namely Heather from the start. She was condescending and rude and just made me feel targeted and unwelcome since I checked in. I simply asked if the rooms were all non smoking and from there it went downhill from here telling me I couldn't smoke which was fine. But to then go on and tell me ilivit drugas were illegal in...
Read full review of Baymont Inn & Suitesbed bugs and receipt not given
We stayed at the Baymont Denver on the night of the 25th November 2019 for an early morning flight out of Denver International on the 26th November due to the snowstorm. On check in I was given room 327, our party had 5 rooms under a [removed] booking. The next morning at 5.50am I requested receipts for the rooms for our company (removed) and was told they went straight to [removed] and there was no need to print me one. With that the receptionist walked away and didn't come back! I waited but had to go as our transport was leaving to catch our flight. Since then, [removed] hasn't been sent any reciepts and I have emailed the Denver hotel 3 times to get the reciepts but I have been ignored every time. Please email me so that I can send you the full booking details - We need those receipts. To make our stay worse, I found a large tick in my bed on the evenong of the 25th. I took this to reception and the receptionist simply said.. 'oh.. we'd better squish it'. It was full of blood, luckily not mine. They moved me to room 226 which by now was very late (1030pm) and I was tired. The room was freezing cold and even thpugh my room key was accepted inside my room light/heat switch, the heating would not come on (-11 outside and a heavy snowstorm = a very cold room). At 3am the heater started working and woke me up, it sounded like a broken propeller engine! I will be advising [removed] not to use the Baymont hotels again. To yhat end, please email me so that I can send you our booking confirmations in order to get the reciepts.. thank you.
My email address is: [protected]@gmail.com
lady named thelma who works at the front desk
On Saturday November 30, 2019 while in the breakfast dinning area, I was unaware that it was against the plicies of Baymount inn and suites when I brought down pkates from my families room #326 to take back to our room since my husband was physically unable to come down do to having suffered a severly strained back and having been in the ER until very late...
Read full review of Baymont Inn & Suitesthe room we occupied
We rented the room in Auburn hills Michigan on opdyke road when we got to the room it smelled like cigarette smoke we had paid for 4 days for the room went to the front desk and asked for the management on duty the clerk told me he wouldn't be in until 11am so I gave back the room key the management did show up for 2days when I told him about the smell in...
Read full review of Baymont Inn & Suitescleanliness of property especially rooms
The hotel is nasty and disgusting... They have bed bugs and not doing anything about it!!! The cleaning staff is full of drug addicts who do not clean properly. They need to fumigate this entire hotel... Get a real cleaning company to clean and revamp the rooms. Enclosed are pics to support my findings at this hotel... I will nit be recommending this place to anyone!!!
hotel room and service
The Baymont inn in Battle Creek is the most disgusting place I've ever attempted to stay they have bugs flying around no working heat stained blankets the jacuzzi tubs are falling apart and the general manager Shawn Brown is a disgrace along with her unprofessional staff at the front desk for anyone to think it's okay for bugs to be flying around a $170...
I was charged for a room I did not reserve.. or use!
My family and I stayed at the Baymont on Battlefield in Springfield Mo Friday October 4th.. I reserved four rooms on my credit card. Upon check in, two of the rooms were paid for my my children, and two of the rooms were to be charged to my card. Upon return home, I noticed I had been charged for three rooms. I called to get it straightened out and was told...
Read full review of Baymont Inn & Suitesthe room they gave us for the night
This is the 2nd time I have made the same complaint. I haven't heard anything back from anyone. My sister and I checked into Baymont Inn and Suites in Goodlettsville TN on 9/30/19 . When we got to the room and pulled down our bed both beds sheets, Blankets, pillows were soaked like they got them out of the washer and put them right on the bed. I went up to...
Read full review of Baymont Inn & SuitesBaymont Inn & Suites Reviews 0
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Overview of Baymont Inn & Suites complaint handling
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Baymont Inn & Suites Contacts
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Baymont Inn & Suites phone numbers+1 (800) 337-0550+1 (800) 337-0550Click up if you have successfully reached Baymont Inn & Suites by calling +1 (800) 337-0550 phone number 0 0 users reported that they have successfully reached Baymont Inn & Suites by calling +1 (800) 337-0550 phone number Click down if you have unsuccessfully reached Baymont Inn & Suites by calling +1 (800) 337-0550 phone number 0 0 users reported that they have UNsuccessfully reached Baymont Inn & Suites by calling +1 (800) 337-0550 phone number
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Baymont Inn & Suites addressP.O. Box 4090, Aberdeen, SD, Aberdeen, South Dakota, 57401, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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