BBVA
Reviews and Complaints

My credit/debit card was to expire at the end of 7/21. When I had not received a replacement. I called multiple times trying to get a new card mailed to me. After several calls I finally got a hold of an agent who seemed to know what she was doing... wrong! On 7/23 she promised to have a card overnighted with the fee waived. Wrong again! The next day I had $55 taken out of my account, had my current card cancelled and I still have no card. This made things extremely difficult for me. I was hung up on by the supervisor, Nicolas Salinas and had one agent pretend he couldn't hear me. I've had agents send me to the wrong department 3 times. In addition, I had difficulty understanding nearly all of the people I spoke with.
This experience has so disgusted me that I am closing both my accounts at your bank and moving to another bank. How sad your establishment has gone so badly downhill.
Judith A. Schmidt
[protected]@att.net
[protected]

On 6/23/2021 LLC account was opened, at such specified date documentation was provided with registration and certification of ownership.
On 7/19/2021 deposit was received and shortly after account was frozen stating that account needed again to be reviewed for ownership and documentation once again requested.
Would like matter resolved accordingly without further delay as this is interfering in my business.

Hi, On 6-19-21 I transferred $1000 from my paypal acct to deposit into another paypal acct-Gloomthread the withdrawal via my BBVA acct 9453 (Gloomthread is my sons acct so he refunded that money and advised I should send it as family and friends. So I sent $1000 a 2nd time and it also went through same day, however, the 1st $1000 didn't get refunded into my bk acct until 6-28-21...2 mins later this refund was sent back to the following: debit for Paypal Retry pymt Co ref XKoreyX (This is my son-gloomthread acct) Why would this money be sent back out if it was a refund? My son has confirmed w his Paypal that that money was not placed in his acct. I have called BBVA several times and cannot get proof of where this money is so I really need help on tracking down actual documentation as to where it is... Paypal states it is also not in my paypal acct so it is missing and I cannot get any help from them w/o proof from you. Can someone please help and respond. I have attached a snip from the pay pal stmt so you can see the first and last entries that both reference the debit and credit. Thank you, Liz Keeton

I live in other country, and my account was frozen in June 8
I call 25 times in 1 month, send at least 15 emails.
No body solved me anything, the waiting time in the calls were for 60-90 minutes.
I decide to fly Houston to solve the problem cause that money is for a familiar vacation with my kids to disneyland. I was saving over 3 years.
I went to the branch that I open my account a few months earlier with my brother.
They told me that they froze my account cause I revieved 2 deposist of 3, 000 (from my brother, that have morgage and account in bbva). My brother and I give them all the explanation, documents, the wire transfer and they told please email me all the information and tomorrow I will call you and unfreeze your account.
I was to angry that I said i dont want my account unfreeze i just want my money and get out of this bank.
They told me that be back next day for my cashiers check.
At next day the person who take my case at the branch was on vacation, nobody knew anything and they just told me; we cant give you money, you have to wait until the department of fraud gives you a solution.
Its July 18.
I dont have my money, i dont have explanation, they doesnt answer me the phone, I spend money to travel just to solve it…
WORST BANK EVER PLEASE DO NOT OPEN ACCOUNTS THERE

I had an account with Simple I hadn't used in years, it had $4 dollars in it. Only had it to send my son money when he needed it and because it was completely online. No going in the bank or sitting in the phone required ever. Would never had opened the account had I needed to make 1 phone call. I did eventually request to close the account a few times in 2019 after my son closed his but was late replying to confirmation message. Didn't stress on it, even though I never used the account because Simple didn't charge any fees. Got notice Simple was closing down and packets to transfer account to BBVA. Never completed any transfer paperwork, wanted my account to close with Simple. Eventually got an email from BBVA talking about all the fees they were going to start charging me on my new account that they had opened without my request or permission. I replied told them I did not even want this account that they had opened without my permission and asked them to close it immediately. Never got a reply. Had to download their app just so I could send a Secure message demanding they close the account. Since then I have sent message after message demanding they close the account. A dormant account that hadn't been used in years with $4 dollars in it. The first fee they charge me will overdraft me, this is basically robbery. Told them I had sent a few requests to Simple on 2019, sent proof of that, copy of my driver's licence, instructions on what to do with the 4 bucks I don't give a crap about, just want the bank closed. Sent over 10 secure messages from their "award winning app" I never wanted to get. They just reply to call them on the phone. I will never call them on the phone. The whole point of this was that Simple didn't require phone calls. I refuse to wait on the phone to tell them something I've ready told them 100 times. How is the phone more secure then their mobile banking app? I am so mad. I am spending whatever amount of money it takes to send them a notorized letter demanding once again they close this this account and if they do not, or charge me their stupid fee in the meantime to overdraft my account I will file a law suit. I hate this bank. It is the worst bank I have ever dealt with. Have closed other accounts with Secure messages no problem.

my ID is expired so BBVA is refusing to close my account and also refusing to give my money. Where and what can I do.

Well I was a new customer to bbva bank I came in advertising for people to open up a checking account so I decided to join them and it was the worst mistake of my life when I join i'll call customer service and ask them if they can help me set up my online account that I can add my external account and transfer my money from my mortgage one of the customer service didn't give me the right information and my money went into the wrong account and I have not yet got one call from bbva bank about this issue I called them over 50 times each time I call it has been noted I talk to customer service the fraud department ccfa department I even left messages for the branch manager no one has follow up on this issue and at this point i'm so fed up with this thing I don't know what to do they don't care about customers when you call them they transfer you one department to another again it's the most horrible and ridiculous thing i've ever joined I uploaded my external account which has my account number and routing number the money that my account went to did not have exactly the same account number and it was not the same routing number1

I have been a customer with BBVA banking for over 2 years. As a business customer I needed a bank verification letter as protocol for our payer source in order for them to verify our banking information in order to pay us.

I went to the location 3 times and got the letter but by the time we recieved the letter in the right format our payer had stopped payments awaiting this. Our is just getting out of the covid hard times and so we were very low on operating cash.

By the time the issue with the payer got resolved BBVA on the other had froze our account as they had received afew transaction that were returned ( knowing the nature of the situation some flexibility would have been appreciated).

I kept going to the bank and calling their fraud team but got no answer meanwhile our payer kept on sending eft's to the account that would be rejected.

This has put our company in a very bad position our employees their families haven't been paid neither have our vendors.

We have begged pleaded with them to unfreeze the account but getting no answer in return.

Our funds are there but we cannot get to them.

I have a credit card BBVA account I requested for Balance Transfer on March 8-2021, until now Arpil-27-2021 BBVA bank haven't transfer .I called 4 times about my request, I remember the 3nd I called the lady on the phone she told me that (It'll be closing on April 25-2021 )she said she is sure, until today April 27-2021 I checked my BBVA account again, they didn't do anything . another credit card bank they charged my interest 50 $ i had to paid . BBVA is killing customer, this is my last called them if they can't do it I'll use another bank for Balance Transfer .This is first time using this BBVA bank and my last time .I felt like they don't have any responsible, they don't care customer. They could transfer or not, at least let customer know that .what's going on! they don't contact me or call let customer know. I hope the Bank Manager could hear this. I just give 1 star in this BBVA bank company, I feel really disappointed with this BBVA bank .

I reported a suspicious transaction on my BBVA Visa card on or about march 20 2021. I called the credit card customer service department the the representative disabled my card and said a new card would be issued. Yesterday April 13 i called the dept back because I had not received my new card. She stated something about fraud and gave me the number to the fraud department. I called this number [protected] and was put on hold. I gave up after 90 mins and called my Bank and explained the situation to her she in turn puts me on hold and then some other man came on that I could barely understand and I had to explain it all again he asked what did I want I said either my card unblocked or a new one issued. He said I had to contact the fraud dept which I once again explained I did and was in hold for 90 min. He states he would call the dept and call me back. I have yet to receive a call back. I have been a customer of BBVA for over !5 years and have overall been happy with my service. Please contact me with a resolution below is my Phone # and email address

Steven R. Reynolds
[protected]
Email: [protected]@yahoo.com

My car got totaled in December 2020 and State Farm sent a check to BBVA to pay off the vehicle on 12/21/2020. As of today BBVA has still not cashed the check from State Farm even though they have the check as confirmed by BBVA. They are still requiring monthly payments from me even though it is not my fault and have threatened to hurt my credit. This has been going on for over two months now. Account number [protected]. [protected].
Thank you. Mark Zachary/ [protected]@gmail.com/970.980.9594

On or about Jan 25 2021 my checking acct with bbva was frozen due to suspicious activity.
As of today Feb 16 2021 the acct is still on hold. I have called the bank several times and no one could actually tell me why.
22 days with no access to my money. Is that acceptable practice?
I was astounded that no one had a sense of urgency in resolving this problem.
I have several EFTs that pull from my acct to pay for utilities, water, tv, internet, loan. I paid the delinquent accounts with a credit card.

This bank is the worst bank that I've ever had to deal with! I pray my husband can help me refinancing my car, and get the heck away from this bank. I will never recommend this bank to anyone of my family, or not even my enemies. They have a guy name Lewis that works for the company and he's a rude as*! Lewis told me my address was not correct, so I repeated to him again, and he still saying that they have a different address on file. I called back and told the other representative what had occur, and when he ask me for the address...he was like, that's what we have. I'm sick of BBVA and I will NEVER do busy with them again!

I m stuck outside of Mexico due to covid travel restrictions. The bank token has run out of battery and it is impossible to log in to my account. Phone operators are completely unhelpful and I have no way of knowing what's going on with my accounts I have banked in several countries and I can safely say that the customer service of BBVA Mexico is the absolute worst.