Bed Bath & Beyond review: Woolrich heated mattress pad and your credit policy

I purchased the first Woolrich warming mattress paid online from BBB in September, anticipating winter. I installed it on my bed in early December. The controller malfunctioned within a few days and wouldn't turn off, not wouldn't allow the unit to warm. I had to unplug it from the outlet to disengage. I did all the troubleshooting, to no avail.

I had to file a claim with JLAblankets and wait for a replacement. JLAblankets must have had some inkling that the product was questionable. Rather than a controller, they replaced the entire unit. So, I tore my bed apart again, replaced it, remade the bed and within 3 days, the new unit developed the VERY SAME issue.

I was, and remain, so exasperated I didn't want another unit. I did a live chat with BBB, explaining all details and advising I wanted a credit. The agent declined, saying I was well past my return period. I re-explained again and acknowledged the usual return policy, but requested she elevate the chat to someone who could grant an exception.

Instead of that, she simply disconnected and I immediately got a "satisfaction survey" for the chat which I declined to complete. I since purchased a BeautyRest from Amazon but I remain out of pocket $119.60. I filed a claim with JLAblankets asking what else they have that's non-electric. No luck there.

My request is threefold
-suggesting BBB discontinue carrying the Woolrich line of warming mattress pads from JLA,
-suggesting Chat Agent be better trained to address or elevate chats when they can't resolve it (rather than hanging up on you), and
-requesting someone recontact me and offer me a credit or a gift card is an appropriate amount.

I printed the chat if anyone is interested in seeing it.

Thanks.

Sherlyn West
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