Bell
Reviews and Complaints

Sorry, I should have replied better. Without a doubt they are playing games with you. Without any doubt. Notice how that pop-up excuse came up now, and they didn't tell you about it before via written confirmation or anything? And clicking on a pop-up agreement, who has ever heard of that before. Simply put, Bell is doing one of their games that is meant to punish you for leaving them. Everybody goes through this one way or another; always surprise charges if and when you leave. Always, one way or another, somehow, someway, guaranteed. If you cannot afford to take them to court and you want to avoid that fee going to collections... then pay it somehow (even in small payments) and then once paid file a complaint with the CRTC. Or, tell them on the phone you won't pay it and tell them you are instead going to file a CRTC complaint since they are being rediculous. You might find that 'suddenly' they change their behavoir towards you. But don't count on it. Their business model appears to be: screw the customer, create so much confusion, introduce new charges not mentioned before, play games, punish those who leave, harass those who leave by trying to win them back, etc. $140 is a lot to pay out but it will actually balance out when you switch to a new provider; the savings from the new provider will cover part of that $140. My advice isn't great. But I just want you to know that I am on your side and I empathize with your situation.

I hate to remind you, but it will only get worse. Bell is NOTORIOUS for turning simple solutions into vast, complex, and nonsensical problems. Once your problem is solved, expect them to harass you with phone calls trying to win you back. Even if you tell them to stop calling, they will act all innocent/confused and will keep calling. Seriously something needs to be done with this company.

Do you actually own the part of the lawn that they installed on? Not sure how it works in Canada, but when we lived in TN, USA, we owned our home. We did not own the lawn area 5 feet from the road. That was county property, even though it was my yard. If there is a similar law in your town, you are sol.

I have been contacted by a collection agency telling me that I owe Bell over 200.00 dollars. I cancelled Bell at the beginning of july and mailed all the equipment back to them on the 17th.july now on the 18th. nov. they are getting a collection after me for something that I do not have.What can I do about this, PS. I already have paid them over 300.00 dollars when I first contracted them for their services, which was terrible that is why we went to rogers.

sorry they were been ### holes to and sorry your mom died

Scummy, scummy company! I will warn anyone who asks to stay away from them. I will spread it on social media. I will spread the word here. They are HORRIBLE! Do NOT sign anything with them, and do not give them a dime! Go to one of the other scuzzy companies, because this one is the WORST of the lot! And whomever you sign on with, don't do it at a kiosk! I signed up for a three year contract with Bell, at one of those mall kiosks. The kiosk says "Bell" in huge letters, so I thought I was dealing with Bell. Clearly I was stupid to think the employees working under the big "Bell" sign were working for Bell. So I was told that since my contract was 3 years, and the warranty on the device was one year, it would be wise to purchase two additional years on the warranty in order to protect myself if the phone was lost, damaged, or stolen. Because, after all, I'd still be responsible for the monthly charges (the highest in the industry) for the duration of the contract. They'd replace my phone absolutely free if anything happened. Well something has happened - now, the screen doesn't work most of the time, rendering my phone unusable. So I visit a Bell store, show them the warranty I purchased for $100, and they tell me this warranty has nothing to do with them! And I need to go back and ask at the kiosk I purchased it from. Well I no longer live anywhere near that kiosk and it's going to take me a full day to go there. And the sneaky little crooks purposely didn't put a phone number on the warranty. I am going to go down there but I don't know how I am going to do it without swearing at somebody when they (no doubt) will tell me this warranty is not worth the paper it's printed on.

This is not the only problem I've had with them; they've been horrible from Day 1, and you know what? They don't feel they should have to hold up their end of the contract either; they raised the prices by $5 per month while still on the contract, and basically said, "too bad" when I complained. I get so many dropped calls it's ridiculous; half the time in my home (wood frame house in a major urban centre) the calls go right to voice mail and I don't get notified until 3 hours later.

They promised me when I signed up that if I required more data, I could ask for it at a later date, but when I asked for it, they said they "don't have that anymore" and I would have to change my plan to something that doesn't include voice mail in order to get it.

I heard on the radio that they had Canada-wide calling now, so I went in and asked for it, and they said I couldn't have it unless I signed a new 3-year contract. There was no way I was extending my contract with them. No way at all. I am counting down the months till I can say goodbye to these crooks for good. If you are thinking about using Bell...don't. Please, don't. Save yourself. Run.

In our household we have a total of three Bell Cell Phones and one Solo(owned by bell). Of the four phones only one has had no issues, maybe we are slow learners. Two of the phones are smart phones and both have been reported to Bell to have thier issues resolved. The one phone, a Motorola Q was replaced after a one month wait and a $44 loaner phone fee, the day it was recieved it was already needing replacing, prompting another wait. As of the time of this posting we are still waiting after another month with no end in sight - thier response - we don't know when it wil arrive. Keep in mind this is my son's phone and I continue to pay the monthly contract charges for a lousy phone. One must remember as well, Bell INSISTED that never have problems with the Q they are the most reliable. I can assure you that statement was like a GIANT ALARM, since the service so far was like the days of the Edsel.

The second phone that is an issue, is an HTC Smartphone that is far from smart. Since day one this phone has had issues that were repeatedly reported to Bell until in November 2008 they FINALLY agreed to replace it as it turns they acknowledge the HTC's do in fact have issues. We are STILL waiting Jan 10, 2009. The person using this phone is a cancer patient that has children in another city and we have repeatedly explained that plight to Bell and this VERY sensitive condition has fallen on deaf ears. This person needs a mobile to stay in contact with children she rarely gets to see since she is continues to recieve treatments in another city 14 hours away. She also need sto remain in contact with medical professionals who are constantly monitoring her. All her appointments and medical contacts get synced to the phone and makes her life much simpler. But as Bell continues to makes such callous remarks " you are under contract" when I suggest that I will pay to cancel the phone. Either they think I am bluffing or do not care, I suggets the later.

In the case of the HTC phone as it is such an important to the holder I called once again to Bell on November 10 and was once again greeted with `you are under contract, so off the West Vancouver, BC outlet I went with the phone holder. Upon arrival. I was met by an agent named "Pary", whom I had dealt with before and considered arrogant, at BEST. I asked what the status was with the replacement and her response, after searching the data base, was "I don't know." After asking what that meant, I was told by Pary in the most arrogant manner " I will have to print this and give it my Adminstrator" and again I wasked what this all meant in a very demanding way. She told me that "I don't have to take this." What a nice lady! I once again reminded them that the phone was for a person with a life threatening medical condition aand she literally said there is nothing she can do. Absoliutely appalling. I could not help but wonder if she had a family member was terminally ill how would she then react if her Doctor said said " nothing I can do."

The third phone is another that was given to a child so they could stay in constant contact. It suddenly has no display but an insurance plan was purchased in case of any issues they could get an over the counter replacement. Well the obvious happened, it broke! Customer service was called and they instructed him to travel almost two hours to Terrace BC to the nearest Bell outlet. The son made his way to Terrace only be told, "we don't know why you were sent here, we are only a kiosk and do not provide replacements." He was left with no choice but to send the phone to Vancouver where we are left to deal with it and so far it too has not been replaced even though there is a $7 a month insurance premium being paid.

I am absolutely shocked at a companies response with the stature of Bell. These phones are so very important, they are not toys. In the case of the phone holder that has Cancer one would hope that Bell Canada would step up to the plate and ssimply hand off another phone. Keep in mind that I offered to pay any retail difference in price of another brand of phone as well. I have every intention of cancelling ALL phones with Bell as a gift to all, as soon as I get the final OK from the phone holder. Dollar for dollar it will be cheaper. Piece of mind comes at a cost I see. I seem to have an issue with the fact that you are not free to use another phone on the network as well.

I will also foward my rant to the CRTC and the Vancouver Better Business Bureau, with special notations to the Canadian Cancer Society in hopes that people will see what Bell Canada is under al the glitter of high tech advertising. And to you "Pary" of the West Vancouver Park Royal Outlet, you need to truly undergo sensitivity training. I truly hope that no one you love dearly ever comes down with a life threatening illness and gets treated as you have treated us, you need to take a long look in the mirror and ask yourself " do I lioke who I have become?"

My name is Brian, just so people close the situation will know that I have kept my word.

ONLY WORDS I HAVE TO SAY IS WORST COMPANY EVER! WORST CUSTOMER SERVICE! DOES NOT TAKE CARE OF CUSTOMERS! SAYS THAT THEY HAVE THE FASTEST AND CLEAREST NETWORK COMPLETE ###! WOULD NOT RECOMMEND ANYONE! IF I COULD I WOULDN'T GIVE ANY STARS. WILL CHARGE YOU FOR THINGS YOU DONT USE (MOBILE BROWSER) MY PLAN TOGETHER WITH TAX IS SUPPOSED TO BE JUST UNDER $60 IM PAYING OVER $110 A MONTH WHEN MY PLAN INCLUDES MY 5 UNLIMITED INCOMING/OUTGOING TEXT MESSAGES UNLIMITED EVENINGS AND WEEKENDS AND 200 ANYTIME AND I MOSTLY ONLY TEXT AND NEVER GO OVER MY MINUTES. THE PHONE CUTS OUT AND DROPS CALLS ALMOST ANYWHERE MOST THE TIME ITS IN MY OWN HOUSE!

I ordered a new phone on Sept 12th. My credit card was charged on Sept 27.
Phone did not arrive by Oct 16th. Bell Mobility allegedly sends a second phone and charges my credit card again.
Phone did not arrive by Oct 29th, Bell allegedly sends a third phone and charges my credit card again.
On Oct 30th Bell ports my phone number from my old service provider to one of the phones they allegedly sent (but I have not received. They tell me it is my problem and I have to fix it by arranging to have my number ported back to my old provider. I have not been successful at this yet
So today I have $600 in charges on my credit card, no new phone, and have not had cellular service on my old phone since Oct 30th.

The bell mobility web site has a form to fill out to escalate a complaint. I did this on Oct 28th - no one has contacted me.
I've spoken to customer care multiple times, twice I've had promises someone from Small Business Team would contact me within 24 to 48 hours - no one has contacted me.
My invoice has a 1-800 number on it. I've called it twice and left messages. One one has replied even though it says someone will within 24-48 hours.

i am wondering if your problems were ever resolved, as I am going through somehting very similar. Been with the over 25 years, never a late payment. The sales reps at bell stores can do and say anything they like and thier neglect ends up costing the consumer and even if you prove you were lied to, mislead, or the mistake was made at the hands of the rep., bell mobility closes thier ears and won't help. They have left my account in a mess now for 3 months because of a neglectful sales rep. who failed to do as promised while signing a new contract and Bell mobilities answer is they can no do a thing for me. So frustrated. Bell loyalty depmartment say things like they appologise for this, or sorrly to hear this has happened...just credit back the errors off this bill! I dont want the lame excuses or apologies unless they want to take ownership and do something about it.

I can't seem to edit this complaint. "One one" in last sentence should read "No one".

I think you played dumb and so you got played. This stops with the first order! Where is the phone. No don't send a second phone if you will charge for it. And I will report fraud if you charge.

Record all your calls anytime you talk to and & all CSR. If you call and no one's there use CMRRR. I think it's time to contact a consumer attorney or post your question at debtorboards.com and seek advice on how to proceed legally. Good luck!

I am a customer ...for 30 years...Cell phone needed for travelling work away...yes...renewing the contracts...the wife and daughter...and really ...I was sure I had the same plan...but they still argued today that ...I did not have my daughter's text message for unlimited ...free texting...And now my bill is a charge of more ...a four hundred..more...I am fuming at this...because this not make sense...today they are telling me if i do not pay for my bill ten days from now they are sending me to the collecting agencies...and will have another charge a termination charge adding to it. good luck...last u seen us.

Bell Charges You Airtime and Long Distance to retrieve your voicemail

I found a topic on Bells own forum site that gives you all the details.

It is located at

http://forums.bell.ca/viewtopic.php?f=14&t=1767

and it has been confirmed with a Bell employee.

a snap shot of the forum posting is here also

http://i44.tinypic.com/1zn8myg.jpg

Just thought you all should be warned!

Overall rating if they do not fix these problems a 2 out of 10

If people who have a complaint such as being charged extra the solution is very simple. We all know that as a client you have no power to make Bell, or Shaw, or Telus, or Rogers pay attention to your complaint. Posting a complaint does nothing. However there is a very simple solution to them owing you money, or charging extra fees. Go to Small Claims Court. All you need to do is show a judge why you are being charged extra, or they owe you money. Will a corporation dare to ignore a Court ordered judgement in your favor? Not a chance. If they did the proverbial "dodo' will hit the proverbial fan. Can you imagine the effect of 200 cases in Small Claims Court. Can you imagine the effect of 200 judgements against a corporation such as Bell, or Rogers?

Totally agree with all what people say, I have the same experience with Bell, we should together to bring bell down

"This Place Needs More Descartes" is the site troll. She/he enjoys high handing the OP's.

This is a letter I sent to Bell after a horrible customer service expirience. Note that I was tryig to cancel my small business contract because of their bad service and high monthly fees.

To whom it may concern:

I am writing to inform you of your problematic and discouraging customer service.

I visited a Bell partner store to inquire about cancelling my contract as I wanted to switch to Rogers. Chin told me he could do better than Rogers so I humoured him and he gave me some good options. He called Bell to see what my cancellation fees would be. He handed the phone to me and the person on the phone said he could do better than the store could and asked me to call 611 after I left the store to discuss. I thought it was odd that Bell would try to steal business from their partners but after all, I was leaving Bell because of the hassles I have had.

When I left the store I called 611 and was told that I couldn't cancel my account. Trey (6040030) said I was not the key contact and as it was a corporate account, I needed to talk to Bell Corporate. When I asked to be connected, he said they were only open till 5pm EST. As it was only 3pm in Edmonton I told him this was unacceptable for a corporate client to not have access to corporate care during my business hours. He apologized and I told him that wasn't good enough. He again told me that I needed to talk to the key contact. Not knowing who it could be, I asked him to tell me. The bill comes to my address and I pay it from my company account so I deserve to know who the key contact is. He said he wasn't authorized to tell me. I told Trey to connect me to his supervisor and he refused for 20 minutes citing over and over that I was not the key contact and their department didn't deal with corporate accounts. Finally I insisted that I didn't want him to do anything else except transfer me to his supervisor. He repeatedly would tell me that he and his supervisor could not do anything for me. I told him that I didn't care what they could or could not do, all I wanted is to talk to his supervisor. That was the only thing I wanted from him. Finally I told him I was not going anywhere until he solved one of my two problems. We sat in awkward silence for another 20 minutes. Finally he transferred me to Bell Corporate Western. Within 5 minutes, the person was able to tell me who was the contact as well as the cancellation process.

It is ridiculous that your clients have to experience this. I had almost been convinced to stay by Chin at the partner store but now I am leaving Bell permanently and letting as many of my friends and Clients know the pain that it is to be a Bell customer. I am going to post my story on Facebook, Twitter and as many forums and opinion sites as I can find. This has been the most frustrating customer service issue I have endured (and we were Telus customers before Bell so that is saying a lot). Bell does nothing to make the situation right or help solve the problem, they just create roadblocks and make it difficult to be their customer.

I don't know where this will end up or what changes it will cause. I highly doubt that a company that allows this to happen will ever have the wherewithal to correct itself. I cannot wait until the US providers come to Canada and provide the much needed competition in our market.

Regards,
Eric

I switched to Bell mobility 2 months ago and clients have had trouble calling me ever since. When several different people try to call my number they get "number not in service". I have called Bell about 20 times over this issue and have been getting nothing but a run around. Bell DEAL with your problems! How many clients have I lost because they can't get hold of me?

Bell called us and said we needed more minutes that we were going over our minutes attached to our plan. We agreed to add another 300 minutes a month for $30. Not knowing how to read the bills and have asked several times, we have come to find out 26 months later that we have never even come close to using the minutes we origanally had. Now that I say is stealing! They also inputted our long distance plan in wrong so we were paying for something we didnt even use plus all our long distance charges we thought were in our plan. I figure over the 26 months they took around $2000. 00 from us. Right now I hate them!

BELL MOBILITY IS THE WORSE COMPANY, EVER! I paid my $385.76, 2 years ago and they said I never paid it. So now they have a collection after me...are they serious?

NEVER, NEVER WILL I ORDER ANYTHING FROM BELL CANADA...A BUNCH OF CARELSS ###S AND THEY DON'T GIVE A CRAP ABOUT YOU, ONLY YOUR MONEY!

I personally think its better off not to call except to dispute bills and disconnect your service. Even better, switch to a different telecommunication company all together so you rid yourself of headache of dealing with incompetent unhappy employees who don't even want to be there, and we as employees don't have to deal with your IQ of a squirrel l intelligent, your miserable attitude, and your stupid questions. This is my personal opinion based on what I seen from the company and its customers.

http://thetruthaboutbellmobility.blogspot.com/

Those dumb bell customers never make sense, they want everything for nothing. We suffer so much at Bell because of this stupidity ... sometimes we wish they stop calling all together and go away ... rather get no calls and possibility of business closure than to deal with ###s who know nothing about their plans, bills, or even the phone they're using ...such ###s.

Seems like the CSR followed protocol. You were at fault by contacting 611, sure sounds like you got misinformed by being told to call 611, but the CSR said to call corporate or that they are closed at 5pm? You didn't listen to the CSR that was giving correct info. If your account is corporate, you reached the wrong department? I would compare this to contacting Samsung Canada Appliances Division when you want to address a Samsung Canada Mobile Division question. "HI CSR WHO KNOWS ABOUT FRIDGES, I'D LIKE TO KNOW HOW TO COMPOSE AN SMS ON MY SAMSUNG PHONE" Does that make sense to you?

Bell Canada has no cooperation between their departments. They gave me a run arround in their departments for just a Internet Moving service. I had their service at my old address and wanted to keep it at my new address. So I called and requested to transfer my service to my new address. The agents were more interested to sell me other services offered by BELL at my new address rather paying attention what I wanted. I just wanted to move my internet to the new location.

The technicains did not showed up at my new location, they went to my old address two times at two different days to hook up internet.

The customer service is worse they do not know what to schedule and when to schedule whom to transfer the customer requirements. The disapacth is controlled by different department who has no interction with Customer Serivce. Dispatch was not able to locate the service number provided by customer service.

God Save Bell! Give them brain and computer system and a software which can intigrate their departments.

Why does a company the size of Bell Canada need to go off shore and hire non-english speaking people? Money? profits? Everyone does it? Everytime I have a question I end up with someone who cannot understand English. The most recent phone call ended when the Bell Canada representatitve simply hung up while I was asking the question. The question was fairly simple. How do I re-direct a former employees e-mail address. Someone quit the company and has our e-mail address and I would like Bell Canada to re-direct the address to another address. I asked the Bell Canada representative how we would go about re-directing the e-mail. She said it cannot be done. As I was saying - I find it impossible that Bell Canada cannot do it when everyone else can - she hung up. I find the service at Bell Canada has once again turned into non-service. I have now brought all my services back to Bell and now Bell Canada is telling me through their actions that I have to leave. If you are travelling to the USA go to Verizon and purchase a $20.00 and put enough money in the phone to cover your trip the cost to use the phone in the USA is $2.00 a day on those days that you actually use the phone. If you don't use the the phone you don't pay. Bell Canada has a long long long way to go to stay competitive. If at all possible shut your phone off at the border and reconnect to a wi fi service and disconnect the telelphone. You can still BBM and text on the wi fi line free. Better yet get a Magic Jack Plus and you can phone anywhere in North America for about $69.00 a year through your laptop. Magic Jack is the best thing that has come along in 50 years for telephone use. You can buy them everywhere. My home service on Magic Jack is $149.00 for 5 years line is crystal clear and very few dropped calls. Just call back it is free.

Bell is really cleaning up on charging two dollars for every invoice they send their customers who don't choose to view their bills online. This is all just another cancer spreading across the globe with all these extra charges in businesses. Everyone should all just get together and not tolerate this anymore. Enough is enough! I quit Bell today. :)

I too disagree with Bell Canada's switch to eBill under the guise of environmental friendliness. It is nothing more than an attempt to increase profits. The Courts and Retailers always want to see the Paper or the Receipt and if there's a problem with a bill then you won't have a hard copy unless you have printed it yourself. I, for one will never switch to eBill.

They do have an option to view their bill online but they prefer to stick to their old ways so they can pay the fee. My grandmother is 84 years old and she does most of her banking and views her bills online.

I agree with The facts only please!

I believe it to be unthinkable that any company can try to control the way in which payment is made. Personally I do not like the idea of on line banking so to be penalised for my way of doing things is very annoying. How many employees are to lose their jobs because of this? The correct procedure should be to offer the $2 as a discount to those who follow this route not the reverse.

It make sense that they would do something like that to deter you from receiving a paper bill. I don't think it's stupid at all. At least you don't have to worry about your bill being lost in the mail and you receive it the same day its generated. Get with the times everything is online now. And the Bell worker's suggestion to share your password with the other people who pay the bill makes perfect sense...or if you don't want to do that, just let them know what the balance is and give them the account number so they can pay it. Your making a big issue out of nothing LOL.

I just recived my internet bill from bell canada was $45.00
now is $87.00 told me that there was a useage fee of $30.00 per month I talk to Bell and ask go give back the credits and said they would if I went back to 120 gig per mont not unlimted now I told the to cancel my internet

You Guys Know one thing important that Bell is doing Good for all you. May their Voice Support be worst, but they have Live Chat support. You no need to go through any pre chat formalities, just initiate chat session to contact Bell. Rogers Live Chat, Shaw.ca, etc are provided with Tech Support/Billing Chat line options according to your requirements. Such chats will queued to Highly Trained specialists in such depts. But in case of Bell, just open bell.ca, go to Contact us option, you will get a GENERAL Kind of chat window that does not show either Tech Support or Billing, etc, an nonprofessional chat. Make use of that to contact Bell.