Bella Terra Cosmetics
Reviews and Complaints

Hi Olga -

We are very sorry you had such a poor experience and we acknowledge the unsavory sales tactics put forth by some of our kiosk operators and do not condone this type of treatment. We take complaints from our customers very seriously and work feverishly to resolve any issue in a timely manner, including the poor treatment of customers from our kiosk operators. Unfortunately the kiosk operators act independently of Bella Terra Cosmetics, Inc. and so our recourse is limited.

We encourage customers of Bella Terra Mineral Cosmetics to contact the corporate office should they have any issue including but not limited to returns, complaints or product inquiries. We can be reached toll free at [protected] or by email at customerservice@bellaterracosmetics.com.

-Bella Terra

Hi Chris -

We are very sorry you experienced this poor treatment with one of our vendors. We acknowledge the unsavory sales tactics put forth by some of our kiosk operators and do not condone this type of treatment. We take complaints from our customers very seriously and work feverishly to resolve any issue in a timely manner, including the poor treatment of customers from our kiosk operators. Unfortunately the kiosk operators act independently of Bella Terra Cosmetics, Inc. and so our recourse is limited.

We encourage customers of Bella Terra Mineral Cosmetics to contact the corporate office should they have any issue including but not limited to returns, complaints or product inquiries. We can be reached toll free at [protected] or by email at customerservice@bellaterracosmetics.com.

-Bella Terra

I also was approached at Lynnhaven Mall in Virginia Beach by a young guy with accent at the Kiosk for Bella Terra. I was in no particular hurry so I listened since I have heard so much about mineral makeup. 20 minutes later and after a purchase of their foundation, the second salesman joined in and I truly felt ambushed! He kept asking me to give him my credit card and he would "show me" what kind of deal he could give me. Anyone in their right mind would not do this (I hope). I did walk away with several of their products which I have not yet tried, spent too much on them, and felt intimidated and ambushed. I really wish there were ways to deal with this type of hard sell tactic and that the malls would not allow sales people like this to badger the shoppers. I am angry at myself for not just telling them to take a hike!

I had the same treatment at a mall in Tyler Texas..She would not let it go and I finally bought what I thought was $65 of products ended up to be over $200. Now I know it is also my fault, I should have been paying attention but I JUST WANTED TO GET AWAY FROM HER! I signed and left. I was just visiting too, so it is out the window for me. I have been just sick about it..

I live in the Dallas area and visited a mall in Frisco. The same thing happened to me. I was so frustrated. I kept asking what the total was and could never get a straight answer. After I purchased the product thinking I was only spending 200.00 the salesman walked me over to the hair kiosk that was selling vitamin e and argon oil to get my free sample he promised me. The salesman there was so rude that I walked away without getting my free sample. When I got home I looked at the receipt and I was charged over 600.00. I am so upset and feel like I was robbed but with no way to get my money back. Please if they approach you just walk away. VERY BAD COMPANY DOING VERY BAD BUSINESS.

My niece and I visited the Houston Galleria last weekend, we were walking to Sephora to buy some foundation . We were stopped by a very niece girl, however after We left the Galleria we both were in shock how we were pressured to buy almost $700 and $200. We kept saying no but she kept putting stuff in the bag. We both love the product but feel we over spent due to the pressure. Now I have a big credit card charge to pay when I was only intending to pay $60.00 now I owe $700 :-(

I experienced the same. Was approached by a sales girl for bellaterra who claimed she's the manager of that stall in Houston Gelleria. She was very pushy and charged me redicolusly high price! 69.99 each for foundation and blusher, 79.99 for brush ( I wanted foundation brush but when I got home, she gave me shimmer brush!), then charged me 139.99 for the exfoliating gel and could not remember how much for primer. I was only for business trip in Houston so I could not come back and change. BTW, my biggest disappointment is this product is not good for sensitive skin as per their SWARE, it caused my skin break out and clogged. I hope this company will change on how they approach customer and don't cheat.

I used to work with them, but I’m not Jewish, so they fired me on my first day, also they were mentioned that I will be pay cash which as far as I know it’s an illegal practice.
Next time you get approached for one of the false “salesmen” threat them with mall authority or even with state police and they will leave you alone immediately they even return your money regardless of the “no money back police that they internally created…. they will scare to death
Because the majority of those "salesmen" are non USA citizen, or if they are legal citizen, is because through illegal marriages to obtain citizenship... I worked with them

The same thing happened to me today at Penn Square Mall in Oklahoma City. I ended up buying the Deluxe Mineral Kit for $541.88 after taxes. I wanted to cry when I saw the price online was $229.00. I am emailing the above email as well as the Oklahoma Attorney Generals office about this.

"Jake Smith,  Why don't you come into Rock Executives and say these things to my face? Oh that's right, you won't, because I will knock you out.Rock Executives is not a scam. WE RULE! DURRRRRRRRRRRRSincerely,  Jimmy BrockTeam Rock "

Wow how professional.

I am writing on behalf of Bella Terra Cosmetics, Inc. and am so sorry to hear about your experience with one of our distributors in the Houston Galleria! This is absolutely not how we intend for our product to be sold. I hope that you will contact us at info@bellaterracosmetics.com so that we may intervene on behalf of our distributor who actually sold you the products and see if we can resolve this situation fairly for you. We do try our best to ensure the best customer service from each and every one of our distributors and are grateful you have posted your comment, otherwise we here at Bella Terra Cosmetics, Inc. may have never heard about your negative experience. I hope you do reach out to us to give us the opportunity to make this right and we apologize for your experience.

I am writing on behalf of Bella Terra Cosmetics, Inc. to apologize for the way you were treated in North Point Mall. We agree that the way you were treated is completely inappropriate and not how we ever intend for any distributor of our cosmetics to treat anyone! I'd like to step in at this point and apologize on behalf of our distributor and to ensure that action will be taken to correct this behavior going forward.
I also invite for you to contact us at info@bellaterracosmetics.com so that we may have the opportunity to make this situation right. Again, our sincerest apologies for our distributor's inappropriate behavior.

I know someone that works there and I realize that they use aggressive sales tactics in order to make a sale. However, I believe everyone that complains deserves it!. If you are a down to earth individual you will certainly not let a clown from a little ### kiosk to remove your make up and strong arm you into trying something. Sorry, but you do not have a backbone on you. Next time toughen up, ask questions, and if they are too aggressive let them know what is up.

their PHONE # is [protected] --- GOOD LUCK - it does NOT ring - after trying many times. MY recommendation file your complaints with BBB AND with the TX Attorney General's Office - false advertising, carcinogenic ingredients (research - it WILL show), NO customer service, no product support.

Hi Rthy -

We encourage customers of Bella Terra Mineral Cosmetics to contact the corporate office should they have any issue including but not limited to returns, complaints or product inquiries. We can be reached toll free at [protected] or by email at customerservice@bellaterracosmetics.com.

-Bella Terra

My skin became very congested and break out, I don't recommend this brand, please do research first before you trap.

Just bought some make up from this company in the mall and my skin is irritated after wearing the product. That is why I decided to do some research. I am going to try to take mine back also.

I spent over $200 in product in the Baybrook Mall Kiosk for BellaTerra. The sales associate put the makeup on my face and I purchased the makeup. Leylani, the sales associate told me that they stand behind their products and advised to bring it back for a full refund if I was not satisfied with their product. Within 20 minutes my face began burning and itching and I returned to the same associate. She seemed concerned and removed all of the makeup from my face. It continued to burn and I asked for a refund. she then pointed to my receipt which stated all sales are final. I asked for the corporate information and she refused to give me their information. I am now taking them to small claims court for the product and my trip to the emergency room for my allergic reaction. Buyers beware of this company and product.

Same thing happened to me last week. I am so upset! Terrible makeup
Terrible company. Watch out I think they are scammers

I am trying to get my money back; we will see what happens. So embarrassing, this girl has no empathy. Shame on her!

So funny this its the same reply bella terra is giving to everyone. So disappointed.

I cant stand the Kiosk people... they are like beggars...
Anyway, thanks for your comment.

I wanted to return a product that was opened because the sample bb cream that put on my face ended up to burn and cause an allergic reaction on my face and I thought that they could do a return based on what the website said and so I came back to the mall that I worked at and gave them the receipt and asked if I could refund it and she was like who gave you this receipt and I told her who charge me and she was like well if they gave you the actual receipt it would’ve said that you can do exchanges and refunds and I was like whoa unfortunately I’m not gonna be able to use the product because it causes me an allergic reaction is there nothing we all so we can do she’s like no you need to do an exchange or a refund. It’s pointless to argue with them because they will turn away and give you attitude. I really recommend just walking away if you really see them and just not communicating with them because at the end of the day it’s not gonna be beneficial to you or your wallet

I was illegally charged for products I did not request, and was given false price quotes. Under Texas law, these tactics are illegal- as well as the bait and switch. I was told by Deerbrook Mall Police they are known for this behavior. I was told by Property Management the exact opposite- but the security cop knew which kiosk I was talking about without telling him the name of the company- and was told that mall management was looking for one more customer to complain to them and he was thankful I acted quickly on the response of their scam. I have been threatened by Bella Terra employees- and Deerbrook Mall Management and Property Management will not return phone calls, nor will they admit to having any knowledge of these tenenats behaving this way. I have reached out to Bella Terra Corporate- but I will go all the way as so many are liable for the illegal behavior taking place. You cannot quote a price and then charge another and then say that is the prices in the computer. You cannot purchase something with the legal binding agreement that the future prices would be at a cost contingent on the price you paid for half of the price if the price was actually more than what you sold it to me and did not disclose that. I was told the price was $60 but charged $79.99- then told they could never sell the BB cream for less than $35.99. This nullified the purchase agreement. Also, you cannot add products that I never agreed to purchase. I will not remain silent on this.

Bella Terra's RESPONSE to Ivand is NOT a VALID PHONE # - it is Victim Services ? Go figure - ANOTHER LIE. I hope your business, BellaTerra FAILS --- SOON. LIAR, LIAR, LIAR ... AND with carcinogenic ingredients! NO WAY ANYONE SHOULD USE THIS CRAP + THEY WON'T ANSWER CALLS - that shows they have NO honesty, NOR ethics and they CANNOT be trusted. They do deserve BBB's rating of FFFFFFF

Hi Ivand -

We are very sorry for your experience and we acknowledge the unsavory sales tactics put forth by some of our kiosk operators and do not condone this type of treatment. We take complaints from our customers very seriously and work feverishly to resolve any issue in a timely manner, including the poor treatment of customers from our kiosk operators. Unfortunately the kiosk operators act independently of Bella Terra Cosmetics, Inc. and so our recourse is limited.

We encourage customers of Bella Terra Mineral Cosmetics to contact the corporate office should they have any issue including but not limited to returns, complaints or product inquiries. We can be reached toll free at [protected] or by email at customerservice@bellaterracosmetics.com.

-Bella Terra

I was in the Memorial City Mall and had the same thing happen to me. The makeup is not worth the price. They tell you that it will not come off on your cell phone...that is not true. Also, it cakes really badly and it you have any lines or wrinkles it will make them look even worse. I am going to try to return it but after the reviews I am not very hopeful. Someone needs to do something about this company so that everyone is not scammed by this company.

I had the same experience at the Willobrook mall. The salesman's name was Oshi and was horribly pushy and rude!

This is what happened to me as well. I'm a teenager and i was with my teenage friend walking through the mall (i don't have much experience at all with the sales tactics of these people). I approached the kiosk at my local mall to take a pamphlet she was handing to me and she started with the 'let me show you something amazing' stick. she began to show me the makeup on the back of my hand (not asking me, instead saying 'let me see your hand' which i hesitantly gave her) and repeatedly asked me to pick colors i liked and would use to show me. she (badly) put on some eyeliner and lip gloss using water and Vaseline on the eye makeup to turn it into those things, no once asking me if i wanted her to and instead instructing me to 'hold out my hand' and 'take off my glasses for her'. so i let he go through her sales pitch intending to walk away but this time when she asked me to pick ones i like she started whispering with the whole 'just for you I'll give it to you for...' pitch.

I ended up walking away with 30 dollars worth of make-up i was given no time until after my debit card was swiped to think about whether i actually wanted or not. And when i walked back around to return the items when i realized i didn't want them was when i noticed the 'no refunds' sign, about the size of a card store greeting card sitting directly above the register. I would have had to be standing directly behind the person to see it and even closer to read what was on it. The 'no refunds' was also on the receipts, which i only received after she had swiped me card and bagged the products. She never once mentioned that policy before, during of even as i was walking away and the sign was not readily visible to the customers at all. Very underhanded tactics in my opinion. I will be calling or emailing Bella Terra directly and informing them of this in hopes of getting a refund.

14/7/2023

Hi when i eating your cookies today i almost swallow a piece of wood inside your baked cookies.

I used your wrinkle cream on my face today and ended up in the hospital because my face was going numb and now it has all broken out in a rash it made my eyes swell and now I have a hospital bill because I have no insurance and so I am having to give away $450 wrinkle cream.

I missed a day of work because I was in The ER.

I purchased $229 worth of this product a week ago and it made my face sting and itch. Was told by sales girl it wouldn't harm my skin...,,, that it was excellent for sensitive and acne prone skin. I have adult onset acne Andrade acne as a child. I cannot use this is AWFUL for my skin How can I get my money back?

Receipt is attached. I can return via mail.

I can provide a photo of the receipt if needed.

I was coerced into buying the foundation and the brush to go with it to only find when I got home the 40$ brush wasn't even in there. Have been. Along every number I can find but I have already talked with my credit company and if this doesn't get resolved I am disputing the entire charge. I suggest your company contacts me

Oh my! Same here, only I spent $500! The cute young women are from Israel and very good at selling, telling me what she told you all. I almost got out of there with several items for $250 but was then introduced to the “professional” who told me how to get rid of my brown spots and how they occur, etc.
At one point the kit was $1500 and I had already told them I couldn’t buy any more today. So of course they kept coming down on the price and giving me the “employee discount”.
I ended up getting the dermalactives face mask for $200 and anti-aging cream for $50. Geeze the mask is really cool tho. We’ll see if it works.
Post Osk Mall - BCS

And there is no recourse with the company, they ay we cannot refund money we didn't receive. They received the money from the retailer. And ZERO support. SO Now I get to go through the credit card and see what they can do.

There from Russia I ask the pushy sales girl, she got rude when I finally said $70 was too high for foundation.

There from Russia I ask the pushy sales girl, Sugarland Mall. She got rude with me when I finally said $70 was too high for foundation.

Sugarland Texas