Best Denki
Reviews and Complaints

I have booked Drop-off appointment to cashout my old smartphone with Carousell under normal compain.

Today I went to Best Denki - Bedok Mall. At Samsung counter, staff Alan approached to me. Then I explained I come to get the cashout for my old phone booked at Carousell. He told me that I cannot get the cashout exceptI have to buy a Samsung S24 Ultra to get the cash.

I told him that I have booked cashout option, not the trade-in option. and according to the steps that provided by carousell, there should be a person that to do the phone diagnostic test. However Alan refuse to get anyone to me and he said he can HELP me to get the doorstep service to pick up my phone. He SHOUTED to me said he want to HELP me, but i dont want.

BEST DENKI, please provide me reply regarding my issue:

1) Is the carousell cashout service available at BEST DENKI?

2) Why the staff Alan does not willing to work accoding to the working instruction?

Hello Support Team.,

We are unable to access the https://www.bestdenki.com.sg/. We are getting the following error message.

"Sorry you are blocked" & Cloudflare Ray ID: 804d1e444e973e24 associated with the error.

I am accessing from the

public IP: Hostname: 130.41.182.91 & 130.41.182.59

ASN:396982

ISP:Palo Alto Networks Inc

Services:Datacenter

Please help to resolve this issue, we are trying to use it for online shopping..

current error : Cloudflare Ray ID: 808eb81778529fb9

The above item was bought new from your warehouse sales on 27 Aug 2023 at 6:23pm. When brought home the item could not be charged even after trying with different power points and sockets. I had called 6733 4901 and left my phone no. 9875 3183 as the officer had promised to find the person in charge & call me back. Please advise.

Fr:Kek Teng Cheong

I had purchase a earphone and was not allowed for a refund within 24hours. The product I bought was not up to expectation and the sales person rejected my request that becaused I had opened the box. The most disappointing of all was I realised that I could get it even cheaper at the e market place with a refund policy. Retail store like Best denki need to review their exchange policy to be more competitive or they will be out of the competition.

Dear Sir

I am writing to complain on a delivery service mentioned above Sales Order : 3354395

I had purchased a Kitchen extraction hood, a stove and a fridge thru Best Denki on 25 June 2023. Delivery stated in the Sales Order is between 11am to 2pm on 1 July 2023 Saturday. And in the Sales Order, it mentioned that “Pls call Cust 1 HR B4 DEL”.

We starting waiting at home for the delivery from 10.45am this sat morning and till 1.48pm, there is NO phone call from the delivery personnel or whichever person in charge. Therefore, I made a call to 6270 8080, only recorded guided message providing another number 8787 3053 which is a whatsapp where I feedbacked about no show and no contact from Delivery service.

Without any reply from this whatsapp, I called up the installer handphone number Alvin 9765 0538 for assistance to check if he was informed of any installation work for the hood and hob between 11am to 2pm. Apparently, he was not informed at all and stated that his installation work only start between 3pm to 5pm. This is shocking!

Without any conclusion from the contact given in the sales order, I proceed to call up Best Denki at 6276 6636 for help and Best Denki staff said that they had tried calling the delivery service but there is no one picking up the call. I called again at 3.30pm to Best Denki and the same reply goes…

I was thinking … do I need to wait further or can I just proceed to get the grocery to prepare for dinner?

At 2:51pm, finally the delivery man called and informed that they will reach around 3.30pm. The question is why didn’t the delivery guy called as stated in the sales order “ call customer 1 HR B4 delivery?”. Which mean he should call me between 11 pm to 1 pm. But just leave customer waiting aimlessly? I truly find that this is not the correct way of tracking schedule.

Now coming to the installer, there is no one coordinating the installer for this sales order. Being the customer, I had to inform the installer when the delivery will reach my house and it seem to be my duty to inform the installer then. I truly find that this is not my jurisdiction to follow up and link these 2 parties together.

The delivery of 2 men arrived around 3.30pm with the good delivered. Question is why they cant make a simple phone call to inform customer that they will be late? I really need an answer for that.

I had to call up the installer then and the installer reach around 4pm. The installation took a hour and complete at 5pm.

This is a stretch of waiting from 10.45am to 5pm. Is this the expectation from Best Denki in the management viewpoint, committing 11am to 2pm but ending at 5pm? I had missed preparing dinner and got to inform my guest not to come over. As it is not enough time to dish out then. With the delivery suppose to be 11 am to 2pm, but end up at 5pm!

We bought a QLED Samsung TV from this sales person and paid SGD2799 on 5 March 2023 and was promised a free He-Q600B Soundbar which was to be delivered 2 weeks after the TV was delivered. Till today, 24 April 2023, we have not received the Soundbar. We called Samsung hotline throughout the month for over the period when we had received our TV till now, but we’re told that the Soundbar was not available. We called Mr Quek and he said that he had submitted the redemption to Samsung and that Samsung would escalate the matter. I called him on 24/5/23 but he just shunned off his responsibility and said he had done his part as he had sent a text to my husband, assuring him that Samsung would deliver a few weeks ago. However, we still did not receive the Soundbar.

I am not only upset but very disappointed that there was no follow up action on Mr Quek’s part with Samsung since he was the one who had promised the Soundbar. He is unprofessional, and definitely not fit to be in the customer service industry. He is depriving another person of that job who is way more suitable. The reason why SG will never progress in terms of customer service because we have black sheep that go undetected. Mr Quek just wanted to make the sales, take his commission and shuns his responsibilities. He is a disgrace to the company and ought to be ashamed of himself.

I purchased a hair dryer from Best Denki - Vivo City store 2 days ago however the product not match my expectation. Would like to return it and re-purchase a better one perhaps.

However the policy not allow for refundable or product exchange.

Hopefully Best Denki can change the policy and allow customer to return within a given period.

Note: I tried the product in the store and i felt it is okay and hence I made the purchase. But then it gave low quality outcome when I used the product at home.

刚刚新

I purchased my Air-cons system 3 from Best denki at the year of 2019.Currently my Air-cons are still under Safety 5 years warranty. I have a bad experience of Best denki customer service. These are a few points I need to complain

1)The Sales personnels are not professional enough to know what kind of things or

package are included in 5 year warranty period.

2) They are not knowledgeable enough to know whether or not after the Air-Con Test will it affect the Air-Con unit system or not like Example :Ask sale personnel how come after testing, Air-Con not cold but the reply from her is it doesn't affect the Air-con system but the technician said it will.

3)All staff from best denki which I have encounter are not being helpful at all despite my units still having 5 years warranty Despite I don't have Air -con for 3 days due to component not in yet. Ask them for help, at least give me something which can solve my 3 days no Air-Con issue, but staff keep pushing me here and there like a ball.

Overall experience as a customer in best denki is not pleasant one, despite I am being passionate and understanding to the staff working there but no one is passionate enough to help me to settle my issue expect to keep on pushing me to pay to settle the gas issue. I hope Best Denki can do something for your customer recovery, This is a very bad experience for me.

I recently purchased a Daikin I Smile Eco Sys 3 air con from IMM Best. The aircon man went to my flat for a site view to see how to lay the trunking.

After assessing, the aircon man said the estimated trunking for the Sys 3 aircon will be 125 feets or more, so i have to pay additional $400 to $500 extra based on estimation.

We are shocked to hear that we need to pay an additional of $400 to $500 more hidden cost for the installation of the aircon after just paying $3.2k for the Daikin aircon from Best. This is the first time we heard aircon need pay additional by so much for the installation after paying for the aircons.

Before we bought the aircon, most of the Best staffs will say that the 75 feets provided will be enough for Hdb flat and we even show them our floor plan. We didnt expect there is an installation hidden cost and the amount can go up to four five of hundreds. As a consumer, we really felt cheated from all the hidden cost from the customer. In my life of changing aircons, we never have to pay any extra amount after buying the aircon. Is this the norm now?

I purchased a multi connector (lan cable, hdmi and usb) with usb-c at the other end. The hdmi port can't be used to connect to my external monitor with my laptop. I came back to show the issue using my laptop. The Best Denki staff first tried in a laptop and experience a similar issue. He totally ignored to use my laptop to try. Then used a tablet and it worked. The staff looked at me and said that it worked. I asked why it can't work with laptop. He said that it was depended on the equipment. Then I mentioned it is not served my purpose to buy this connector, as it can't be used by laptop. Then he asked me whether I asked about this when I bought it. I could not understand why such a question need to be asked. The fact is that the connector doesn't fit the purpose I bought this connector. The way it was asked was not a proper way with a sour face. We then have an exchange of arguments. He mentioned that I was too low to talk to him as I did mention that the service was sucked. The worst was he took my picture for the bad intention purpose.

I believe there is a protocol to handle feedback from customer. I was still actually looking for a connector which can work with my laptop as the brand has no docking station for this model. The connector need to be able to connect a LAN cable, usb c and hdmi.

It was happened on 3rd Sep 2021 at Best Denki Funan at noon time.

Bought aircon units fm Funan outlet. We want Mitsubishi AC & staff keep selling heavy duty Mitsubishi to us. To us, we don't know e difference between e usual heavy duty & normal ac units. Paid and found out heavy duty always hv fan coil breakdown. Went down again and changed to Daikin. Waited for 1 mth for tech staffs to install. Tech said my wardrobes hv to be dismantled since e old pipes are inside. I said there must be other options and e Myanmar staff who is poor in English said cannot do. So we went down to cancel e purchase, staff still want to push selling just e AC units to us without installation. Poor knowledge of pricing and products. Bad customer service.

First and last time with Best Denki!

I experienced one of the worst sale services of all the electronic stores in Singapore. I was at Best Denki IMM yesterday shopping for a hob. No salespersons were in sight but I could see staff gathering in clusters in other corners chitchatting away. When one finally approached me, he was rude with a condescending tone (his name is HAN). I'm amazed he was more interested to argue with me over the alleged inaccuracy of the measurement of my home hob rather than to use his sales skills to recommend products that can possibly meet my needs. Poor EQ and IQ but rich in hostility. Sure winning formula to drive customers away. I walked off and took my business to your rival Meyer at the same building. Though it was a small store and manned only by a single saleslady, she was able to handle several customers simultaneously with great professionalism, excellent attitude and product knowledge. In the end, I purchased a hob and a hood at a great price with a gift thrown in. Sometimes the best sales experience come from the small players. Not going back BEST Denki!

I want to feedback, Bad service experienced today 22nd January 3:30pm at waterway point, washing machine section sales person female in 50s was rude and pushy insisted us on buying the brand we do not want, we said to consider she shouted behind our back and told all their sales staff that we didnt buy in bad words, lead to another male staff from fan section being rude to us saying all their fans made in china, if we dont know, dont buy.
please train your staff and employ better mannered sales to sell your electronics, very terrible experience today with 2 staffs at punggol waterway best denki branch, we sincerely wanted to buy washing machine and fan but couldnt because your rude staffs just want to sell what they promote the worse brands and refuse to sell us the one we wanted, Rude customer service and very bad attitudes.

This is the worst customer service that I had experienced with Best Denki at One Utama. I bought a Panasonic Steam Oven in 2015 and also purchased extended warranty for 5 years with Best Denki. I was promised the sky and the greatness with their extended warranty.
I encountered problem using the Panasonic Steam Oven on 9 June 2018. When using any steam functions it keeps asking me to add water even though it is fully filled. Suspect faulty to inverter, magnetron or logic program. Sent the unit to Best Denki at One Utama on 10 June 2018 (Customer Service Number: 41752). Promised by one Mr Alian Cheng (Branch Manager?) to get it repaired and revert soonest as Panasonic Service Centre is just nearby in Section 13, Petaling Jaya. Asked but we are not allowed to send the unit on own self as it is under extended warranty with Best Denki. After one, two and three weeks I repeatedly called and called (at least making 10 calls each time) but no one seems to answer the calls. If lucky some one will answer but he/she will said he/she does not have the answer for me as it is with the maintenance and service department with Best Denki.
Questions:
1. How come no one seems to know what is happening in Best Denki at One Utama?
2. If Best Denki is not able to provide extended warranty coverage than why ask customer to purchase them?
3. There is totally no customer service rendered to their customers! Promised to get their service department to return calls but never call back customer to update on status or progress on repair. What more talking to delight customer services? Totally no phone etiquette when answering the phone calls. Don't ever make promises if you can't keep or deliver it.
4. Why it needs so long to get a warranty-covered unit to be serviced or repaired by internal or even from a nearby Panasonic Service Centre? Can anyone tell us what has gone wrong here?

I purchased a Braun Face Epilator from Best Denki KLCC on 24th Mar 2017. Within a month it was not functioning.

On 11th May 2017, I went to Best Denki KLCC to send the item for service as it was still covered under the guarantee period. The took the item from me & issued me a Customer Service Form. They also promised that the item will be ready within 2 weeks & they will keep me informed.

But 3 weeks passed and I didn't received any calls from them. When I called them they said the item is still not ready and will keep me informed. Unfortunately till today 6th July 17, I still have not received a single call from them. Which is very disappointing.

However on 5th July, I took the effort to call them again and check. The guy who answered my call took down my Service No & my mobile number & he promised to call me back within 5 mins. He failed to call me back and I still have not heard from them yet.

It is so disappointing and frustrating because I was only able to use the epilator for just a month and have to go thru with such an horrible after service and ignorant salesperson who is not bothered to call or follow up with my repair status.

I bought lg 55" 3d led tv from best denki utama on 16 aug 2012. They delivered the tv on 18 aug 2012.
After 3 days I found vertical line appeared on the screen and horizontal line runing from top to the bottom of the screen. I called the sales person to informed him about the problem. They tried to avoid getting into trouble and they requested me to deal with lg customer service as the tv still under warranty. After this exprienced I will never purchase any goods from best denki one utama.
Attached photo of the screen.

I wan to make a complain, i had order one built in oven & one plasma 3d tv from them, they are issue a delivery order to me is delivedry date is 11/02/2012, by 11.00am - 1.00pm, after tat, my husband from morning waiting them til 2 oclock, i have call person in charges, they told me tat on dway, until 4.00pm, i reach house, still not yet see my goods...i m very angry & call to them, they ask me to call store manager of them, juz i know tat my goods still in their warehouse, how their servce, so bad...my husband is wasting d time from morning waiting till 5pm...than only know tat they cant make it by today...
now i only wondering their service is so bad, i wan to claim back my loses today...now they are promised will sent my goods tomorrow by 11.00 - 2pm/...i need to see what they will doing... I m Jackie Ong [protected]...my order number is 722217

Hi all, I bought a washing machine from Best Denki in Mid Valley on the 30th April and I was promised a delivery on 2nd May, it was even printed on the 'Sales Order Confirmation' sheet.

On the 2nd May, I waited and waited feeling confident that these guys gonna delivered my new washing machine. At 1800hrs, we called and was told that they made a mistake on the delivery date. Yes, it was supposed to be delivered on the 2nd May but the ### who arranged the delivery scheduled is a new staff and it is to be delivered on the 3rd May. I had wasted my time waiting at home and I would not know that it will not be delivered until I called them.

I am so disappointed, again, with the service I received from shopping in Malaysia. It is either they are rude, no knowledge or what so ever about the product they are selling, or just could not care because chatting and giggling among themselves are much better that actually doing what they are hired for. Well...I guess it is a normal attitude of these people in Best Denki (and most of the shops in Malaysia) to deliver bad customer service because they do not care and do not understand the importance of good customer service. They never have the right attitude when comes to working and there are hardly any have the right understanding in dealing with consumers.

Devastated and Disappointed
Anis Manap Faizal