Bet365 Group
Reviews and Complaints

I have just had an awful experience. I am a vunerable adult and I have gone from never gambling to gambling 4000 in 10 minutes (on bets I didn't understand!) because of this website and their free bonus offer. The offer is a scam that locks you in to get you hooked. Then they have the cheek to talk about 'responsible gaming.' I withdrew my money and they took it back and froze my account. I am reporting them everywhere as it is deception and fraud.
Why haven't they been investigated?

Dear Sir, As bet365 is not refunding my amount of USD 234.00 since last 7 months in spite of sending all my documents including PVC code as desired. But after receiving PVC code they asking my bank details and told me to refund my funds into my bank account. But I have no Bank Account. When I am contacting again then one of advisor told me again submit my documents. So why bet365 given a pain. This My money so why I get much pain from Bet365. Please solve this problem as early as possible.

Dear Sir,

As bet365 is not refunding my amount of USD 2930.00 since last 3 months in spite of sending all my documents including PVC code as desired.

But after receiving PVC code they asking my bank details and told me to refund my funds into my bank account which has been not provided by me as this is personal and my father is not sharing any information regarding my bank.

So then I told to bet365 to refund my amount back into my skrill or neteller account but they force me to refund the amount only into my bank account.

Please do the needful at the earliest.

Surbhi Goyal

Hi I placed several bets at ascot today and feel i have been cheated out of £430.
I placed multi bets and in the last race my horse came 5th and you were advertising 5 places.
I then got paid out less than I should have so checked my bet history and I'm there it said only 4 places.
How can a horse race add an extra place? It's unheard of!
I then contacted your live chat and they said they were offering 4 places earlier in the day and 5 places 15 mins before the off.
I was sure it was 5 places offered as there were so many runners.
I think I have been very unfairly treated and want to know if anything can be done about it?
Bet ref : RX324357123W
RX324357122W
Thank you
Rory kelly

On 4/6/17 Bet365 have willingly participated in match fixing and have brought the game of football to disrepute. A match taking place between Girona and Zaragoza shown clear evidence of match fixing and Bet365 enticed bets by increasing odds based on inside trading information to fraudulent gain money from customers. Based on the knowledge they have received from traders, the only course of action should of been to suspend all activity on the game in question.

Hi,
My self Sourabh Tripathi i am from india i am a customer of bet 365 when i open my account on bet 365 and deposit some money in year 2015,
and i am playing on bet365 only 3/4 day's my account is got blocked by Bet365 and when i contact through Live Chat one of Bet365 adviser told me you have to call on Bet365 for discussed these detail..and for some time i ll stop placing Bet and all this and now 28/04/2017 i ll make a call on Bet365 and reopen my account with my all detail and start playing after one day suddenly closed my account i ll call him again and reopen my account again and after one day again my account is closed when i contacted him through live Chat one of bet365 Adviser told me call on bet365 i ll call him and again reopen my account..

i ll call on bet365 4 time in three day's with my account some auto bet's are placed and my 2000INR also deducted when i complain against these my account was again closed and now Bet365 not agreeing to Refund my Money and reopen my account also.now that's why i am taking this decision to complain against Bet365,
Now please help me

Thank you...
Sourabh Tripathi

I have played on this site for about 14 months but as soon as l win the game take much longer to get free spins would you like to know how far a part the free spins were 3000 thousand pounds between the first free spins and th amount l put in before l got another free spins this site has took 40 thousand pounds off me in two weeks leading me no way out with a lot of money put in for very little return need to get advice

I'd like to lodge a complaint regarding bet365 cash out option, its a f.joke. Everytime my bets r losing the cashout option is there, however as soon as any large bet is winning on my Acc's, say 7 or 8 out maybe 10 teams, its removed completly. happen's every single time. Systems ridged...

if u do somethg like an Acc & when its losing, the cashout option is there but as soon as its winning and close to completed u remove it. Starting to notice this happening to me all the time now. 2day done 12 team Acc & had 9 up then came to Germany up 1-0 but no cashout avaible but as soon as they went 3-1 down, cashout pops up... I think the system is ridged...

I registered today with bet365. They allowed me to deposit money using my Credit Card immediately after registration.
I then found out that I wasn't allowed to place a bet. So i submitted my verification documents as they requested. I still wasn't allowed to place a bet.
I went onto their online chat service to be told that my account was now closed because they found a conflicting account.
This in itself is a seperate issue which I won't go into here.
So now they say that the only way they will refund me money is if I give them my bank account details. This is despite the fact that the deposit was made via Credit card. I ask them to refund it to my Credit Card and they have refused. They say it cant be done. However I have had several companies in the past refund money to my credit card. I told them I dont have bank account details to give them.
So now, they have closed the account (wont allow me to log into it) and wont refund my money to my Credit Card. they are affectively in my opinion holding this money and not allowing me access to it.

Total crap, so stay away from the website www.bet365.com. I registered on the website and deposited money, but this sum didn’t appear on my account. WTF? I sent tons of emails to the customer team, but they ignored me. I really don’t know what to do now. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

I am amarjeet singh. I am a student and pursuing b. Tech from lovely professional university. I have opened account on bet365 on 13 - july - 2013 to arrange my tution fees as soon as possible. I have send all documents (Driving license, pan card, voter id card) for verification. I have been told that my account is fully verified and i will get the bonus of 100% on initial deposit upto the limit of 200$. This has been told to me on 14 - july - 2013 by damien r that " i will get the bonus on gesture of good will ". I deposited 200$ on 14 - july - 2013. . My account was again suspended on 14 - julu - 2013 for further verification by pvc. I have waitied for two months for pvc but i haven't recieved any pvc within two months. I recieved pvc on 09 - oct - 2013. My account was fully verified. Bet365 trading team have cancelled bonus, offers and promotions on my account. Bet365 advisor refused to give me any reasons regarding for cancelling the bonus, offers and promotions on my account. They said that this is the best way to manage my account. They refused to change their decision. I have also send letter to bet365 containing all documents attested by lawyer for verification of my identity and address. I have talked to bet365 advisor through live chat, phone and email. No one is listening to me. Have i done something wrong ? This is unfair and partiality to me. I am a new customer and as per rules of bet365 i have the right to get the 100% bonus.

I had 3 separate multi bets going on: Queensland vs Nsw (Queensland Win)(WIN)
Brazil Vs Uruguay (Brazil Win)(WIN)
Spain Vs Italy(Spain Win) (Loss) I was like wtf why apparently becausefinal score was
0-0 they won in penalties. yea cool but I BET on them to WIN WIN WIN(SCAM)
Look I think this is a complete scam I spend a $1000 on these 3way plus 2way multies. im very upset I want my payout or a refund, what can I do?
im not a professional gambler, but when you see WIN it means WIN right?

Bet365.com took £5281 in 48 hours in routlete game, Like when I play it follows a perticular system to took my money like...

on 70 to 80 GBP bet first they give 20 pound win, then you lose, then half money then you lose. I have deposited so many time I never see my money goes more than 50 GBP. and once it gives second time whatever you fill the no. comes which is empty if it comes once then its luck but it happens to me every time which is no legal proof but it proves that they are not rational and they have done something which software.
I request other not to play on BET365.com