BH Management Services
Reviews and Complaints

BH Management has, since they bought the building last year, become progressively worse in many ways to include unfair billing practices. They require a new lease to be signed 3 months prior to the end of the current lease. This year for our first lease renewal with BH, we received a lease proposal with a rent increase of $100+ and separate 'additional items for valet trash, internet & cable that were not included in the rent. We assumed as these charges were listed as 'additional' and not included in the rent we could decline them. Before signing the new lease, I told BH that I did not want these. The BH website called valet trash an "option". I was also approved for the federal income-based Affordable Connectivity Program, which costs me only $14/month for Xfinity wifi & free streaming box. I was told these additional charges were "mandatory" despite a signed lease that specifies cable & internet be paid "to the service provider". BH then attempted to get me to sign another lease including these same additional charges. I refused. When I attempted to pay my rent by check for next September 2022, I got a note saying no more checks were being accepted; the web portal was mandatory. The web portal will not allow me to pay the amount specified on my lease. therefore forcing me to be late & eventually delinquent. I was also told that because I signed the lease digitally & my roommate signed on paper, we have to sign another lease together. Of course this new lease will include more fees & charges. BH has no integrity whatsoever & couldn't care less about the residents in this building. Others have also been billed for charges not included in their leases as well.

After careful review, it appears charges due the defect in proper air equipment were much higher than $116.93- that is only a small portion of what this is now costing me. My bill on average is lower than $150 per month..now I realized my actual charges for this will probably come due in excess again for this month.

Please see below the usage details prior to the defect and now today being fixed. It appears that I have been over paying on energy since living here. My usage of KWH when this outage started on July 26th 2022 went from under 50 KWH per day all the way up to 250 KWH per day.

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This is through the outage defect almost 250 KWH per day!

The days prior to the outage were as follows only at 60 KWH per day! This is more than triple my daily average use. As you can see on July 25th 2022 from the graph this is when the outage started and creeped up in energy use due to fan and condenser being broken as well as having to use portable air. On this graph it shows 419.52 KWH current total usage whereas the graph above is 1336.09 in usage. This is beyond reasonable doubt due to my defective air equipment and my apartment not cooling properly.

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The graph below is AFTER the repair occurred with the condenser being fixed - the energy use is now well under 50 KWH per day! As you can see this increase in energy usage was due to defective equipment. You are responsible from July 25th 2022- Aug 2nd 2022 based on the graphs. I am currently researching back to March to see what else I have been overcharged due to defective equipment.

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It appears that the condenser broke in June around June 7th 2022 and has increased my energy use through the summer due to defective equipment. Please see below

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I need you to contact APS regarding this and get exact charges per KWH and pay the excess back to me please. I also ask that this be escalated to Corporate at this point as I have now waited over 48 hours for a response from you on this matter. I informed you my bill was due 8/23/2022 over a week ago. This matter has not been resolved and I am not responsible for charges due to your community's lack of providing sufficient air cooling equipment.

I have paid $250 of my bill, $202 is owed still for this month. I need a personal check for this amount so I can pay it. I will also like to receive pay back for charges accrued due to air cooling equipment since March. This problem started in June.

There are multiple repair tickets, voicemail receipts as well as messages on behalf requesting repair and informing you of the issue. Your maintenance teams lack of urgency has cost me me big time and I would like this matter resolved and credited immediately as my bill is still current past due.

Thank you,

We rented a 2 bedroom apartment for 2.5 years. We had to move because we got our own place. But a month after we moved, we got a move-out statement of almost $1000. They said we damaged the carpet, the ice machine in the freezer, and some other issues.

My husband and I took care of the apartment at the house. We vacuumed weekly and kept a clean home. The carpet was not new when we moved in and we used it with care resulting in regular wear and tear. We told them it’s not fair to have us pay for a carpet change.

They are not willing to adjust the charge. It is unfair to have tenants pay for carpets that are used with reasonable wear and tear.

I currently stay at Concord at Allendale, which is managed by BH Management. I've been here for about a month. However, I am very dissatisfied with the condition of my apartment. I feel scammed by the complex office personnel. I previously lived out of state and was moving to Houston, TX where the complex is located. Given my circumstance, I was shown a video tour of a unit that looked identical to the apartment I would be leasing. After I arrived and signed the lease then moved into the apartment. I was shocked because my unit looked very different from the beautiful/luxury apartment shown in the video tour provided to me. The floor boards, kitchen furnishing and appliances were all different. I feel that it was unfair of Concord at Allendale to provide a video tour of a unit that looked way better and somewhat different from what was leased out to me. Upon expressing my feelings to the office staff, I was told that certain apartments (those that were older and unrenovated) would look different. No apologies were offered. My concern is that the office personnel failed to mention this prior to me signing the lease. In this case, I consider this to be a scam, deceptive and unfair due to withholding of such important information. I have decided to break my lease. However, I am obligated to pay 85% of one months rent within 30 days of moving out.

I have lived in my current residence three years now. For 31 months I have never had an issue. BH Property Mgt took over 3/1 right after the previous company was fired. There were no records transfer because of the nature of changeover between companies. I had just signed a new lease in February. I went into the office on 3/1 said hey I just signed a lease, and you are charging me month to month rent rate. The reply was sorry, we're getting a handle on things just pay your normal rent and well get it straightened out. I check 1-2 times a week for next weeks, give them a copy of the lease I saved when my wife and I signed it online, come april 1st I am charged the month to month rate again. The

lady in the office, "We've been really busy but we'll get it straight and credit your account. Ok.

It's important to note that since July of 2019 I received in the mail an invoice from Conservice showing rent, utilities and any other fees charged. I'd occasionally get some that said prior balance 24 dollars or 42 dollars. I always paid what it said to pay, very small disclaimer on the invoice "there maybe charges from your landlord they haven't listed on this invoice" But for 2 1/2 years it was always accurate.

So Crystal the property manager, says we don't have a copy of your lease signed by the previous company if you sign a new lease I will fix the extra charges for March and April. At the same time I am told, we recently discovered you have a dog. You need to pay the 300 dollar pet fee and 25 additional dollars a month pet rent. Sorry but I paid my pet fee over two years ago. Her response well even with your reciept we don't know where the previous management company applied that money so you have to pay it.

So I was fighting that, am still, but agreed to sign a new lease for 5/1 to make the other charges go away. But she refused to check the section for pets and pet rent even though she was charging me for it. I signed it anyway and she still will not remove those charges as agreed. Beginning of June I paid my rent, Was 1 day late because my check came late. Informed them it would be a day late. Paid it and the 100 dollar late fee. The next day I get a 14 day pay up or vacate notice showing a balance of 1100 dollars, I took my invoices in that all showed no prior balance, and was told oh you have those fees from March and April plus your pet fees and some extra utility charges. And they want me to sign a payment agreement for all of it. Well I'm looking at 600 bucks of stuff I don't legally owe. I sent an email to the property manager on 6/7 "Hey remove these extra rent fees and 300 dollar pet fee from my

account and I'll gladly sogn the agreement to lay the rest." Went by the office several times, she wasn't there, Told Melissa at desk everything that was happening. Paid 400 on what was above those fees and said please tell Crystal read my email. July 5th, I take a cashiers check into the office for the full amount of rent, Am told we no longer accept rent in the office. We sent out notices. Am told any place taking wips will accept that check. So I find a place , go there and they won't. It's now almost 5, I got back to the office and say hey I've gotta go get my money back on this and the banks closed now. I'll have to pay it tomorrow which means it'll be late. "No problems I'll notate your account so you don't grt a late fee" says Melissa. I said ok, Crystal still hasn't responded to my message I sent a month ago. On July 6th the notice that they no longer take rent effective July 1st is magically in my mailbox. I

paid my rent, Went by the office on 6/7 when Crystal was there, said hey I messaged you you haven't responded. her response, "I'm sorry I've been really busy" On 6/8 she puts a late fee on my account and a plain paper 30 day vacate notice on my door.

This woman is showing just how good a job she can do by blatently manipulating things to create false charges, admitting she has no records or prior payments to the prior company so therefore that just means they have to be paid again. She is not making her career off my back. And she's doing it to other tenants as well.

Upon moving into my third apartment at West End at City Center in Lenexa, KS (on 8/9/21), the bathroom sink handle was broken and there was a light not working above the bathroom vanity. Also, the exhaust fan was connected to the vanity lights instead of the shower light or on its own switch. I spoke with the office about it and made a work order. They came out (on 8/24/21) and said the ordered parts to fix the light and sink. The office manager told me that the exhaust fan is supposed to be like that, which I later found out that was false and other units are wired properly. I got over the wiring problem quick because I knew they were not going to cut open the wall to fix it. Though I if were to have seen the apartment prior to moving in, I would have chosen a different unit. I did want the light and sink to be fixed. Two months later, nothing had been fixed so I called and filed a second work order. The same thing happened. They said that they would order parts. I waited and nothing was ever fixed. I made a third work order, and realized they were just closing the work orders every time without fixing anything. The third work order was closed by saying “the light switch is working as it should”. I immediately opened it back up and called the office. Finally, when a new community manager came in, she said would do something. The faucet was replaced (on 5/25/22) nine months after move in. My apartment was supposed to have “select fixtures and finishes” but was downgraded in the replacement. I never got to use a working the select fixture. The light was replaced (6/15/22) ten months after move in. They also turned off the exhaust fan instead of fixing it correctly.

I spoke to the new community manager for the first time on (5/14/22) and on (5/28/22) I requested to have money returned or my lease broken. I then requested to speak with the cooperate regional manager because I lost all faith the West End office could do anything. I have been waiting over a month for an answer. I also looked up the cooperate office number and left three messages and it has been two weeks without a call back, but it got the West End manager to return my call. She said she is still waiting for an answer. I feel like they’re trying to wait me out as my move out date is (8/7/22). I don’t want to give this company any more money because I feel cheated.

Was a tenant in a BH property for four years, and was a very good tenant. Upon move-out the very poorly run property management office failed to show up for the walk through that they scheduled and then submitted pictures of "damages" which included drill holes in the kitchen ceiling which were from a fixture that they removed and a picture of a microwave vent. Without any prior correspondence I get access to these photos along with an electronic bill for $115 as they were taking my security deposit of $400.00 and I needed to pay $115.00. I contacted corporate and the regional manager, the regional manager did realize that the drill holes were from a fixture removal. However, I am still falsely being charged $200.00 in fees for cosmetic issues and alleged damage to a used microwave. This microwave was put into my unit about a year ago by maintenance and I have not touched it. The microwave functioned until the day I moved out. Its very odd to me that after I move out there is suddenly damage to the vent which amounts in $200.00. How can anything be trusted from a property management team that attempts to charge you hundreds of dollars for drill holes from a previous fixture that they removed?

It has been very difficult for me to get in contact with someone from corporate about the matter as I'd like to get my lawyer involved. Luckily my security deposit was only $400.00 because I can't imagine how upset I would be if I had to fight to get a larger amount back. I would like my entire security deposit back. The point is that being dishonest at the expense of renters is horrible and a poor way to do business. BH has proven to be a for-profit company to its core; there is no loyalty and no consideration for others. Their objective is to acquire money at the expense of their tenants.

I would definitely be cautious about renting with them. This is my first bad experience as a renter in 20 years. If you do decide to rent with them be very cautious and whatever you do please don't fall prey to property management scheduling a move-out walk through and then canceling, because they will use this as a opportunity to take full advantage of you when you move out.

They don’t care about they tenants they don’t want to fix anything the property manager is a liar she decided not to renew my lease she said because renovations need to be done in my apartment but not my whole unit they never answer the phone the tile on the floor been coming up for a whole year I reported it and nothing happened they putting wood on top of wood and there are termites in the units the sinks would stop up with water the ceiling above where my neighbors bath at lake water I am filing a harrasment form against them my lease up on the 17 of June they locked out my portal I can’t sign in I have emails from the property manager unprofessional they don’t give out statements for late rent forms or anything instead she would try to evict you instead of helping you get your rent paid mold coming out vents cabinet water damage wall cracking termites biting and they adding more wood lining in tube coming up Im trying to get my rent paid since they won’t renew my lease and I have to find somewhere to move she don’t respond to them

When BH Management took over the building, it was kept clean by an on-site maintenance man. Since that time, cleaning people come once a week and the floors, hallways, stairwells & common areas are never mopped. The elevator is embarrasingly dirty, the trash disposal area always has trash around the dumpsters and on the ground, which blows around the property, and management shows a total lack of interest in keeping the place clean. The dog waste bags are always empty and the waste disposal bins have no lids and are always overflowing. There is a valet trash service, but the cart the trashman uses has holes in the bottom that drain out foul-smelling liquids onto the floor, in the elevator and out on the sidewalk. Management is very interesting in 'upgrading' the building with amenities that will drive rents up, but keeping the building and property clean is of no importance whatsoever.

Deceitful additional billing and fees: monthly rental fees, additional gas bill, and electrical bill for the property electrical boiler. Even if you're not even utilizing the boiler due to being deployed or out of town they will still bill for usage even though you were not occupying your unit for weeks or months. How can you even bill for services that weren't even utilize for that period of non-usage? Claiming it's billed based on the square footage of the unit is not even accurate. Swepco is only legally obligated to charge based on the amount of fuel usage so this company needs to be regulated the same. This is illegal billing.

Promenade of ocala told me to pay a 400 nonrefundable security deposit so when I move I shouldn't have to pay anything but it was not transferred to the new property management along with my move in sheet noting the damages that were there before I moved in. The morgan of ocala said you have done this with plenty of other people.

I have had nothing but problems with this company the fact that nothing is digital sounds like your scaming people to me. What I need from the BHManagement is to take responsibility for the pay your company handled this transfer you marked every work order completed when they were not I have stuff in my apartment that has not been fixed since I moved in my dish washer has mold windows cracked I have patch marks that need to be repainted tear in my run egg mark on the wall where when I moved in there was a egg shell on the rug. I paid a security deposit when I moved in and should not have to pay for damages that have been there before I moved in. I will be contacting lawyers.

Date of incident: began at 5:19 pm EST on January 13, 2021
Emails to regional manager and Senior Regional Manager of BH Management:
Good afternoon -
I have reached out to you both several times regarding The Preserve at Terrell Mill. There was a signed and executed lease between [redacted] and The Preserve are Terrell Mill. This binding lease stated that [redacted] would have apartment 23E and would be able to move in on January 14. As of today, January 18, [redacted] still has no apartment! [redacted] had already left his last apartment complex since he was under a contract with The Preserve at Terrell Mill that assured him he would have a place to live. [redacted] had to rent a UHaul that costed him $200.00 in order to "store his belongs in" and stay in a hotel, in addition to taking time off of work beside he did not have the weekend to move in. All of these things were the DIRECT result of The Preserve at Terrell Mill not adhering to the binding lease agreement and having the apartment ready on January 14.
My next contact will be to my attorney for breach of contract.
Regards -
[redacted]
[protected]

----- Forwarded Message -----
From: [redacted]
To: j.[protected]@bhmanagement.com
Sent: Friday, January 14, 2022, 01:44:12 PM EST
Subject: Fw: Lease Agreement Executed BREACH OF CONTRACT

Good afternoon Joyce -
I have been informed that you are the "Senior Regional VP" for BH Management. I am contacting you regarding a breach of contract with The Preserve at Terrell Mill. I will ask that you read the previous emails regarding the situation instead of my reverberating the details. My son was supposed to move in today, January 14, 2022. The Preserve let him know last night at 5:19 pm, 1/13/22, that his apartment, for which the rental leasing contract was already executed, is not ready to be moved into. My son already had all utilities transferred to The Preserve at Terrell Mill (which does cost money!). In addition, he let his current apartment complex know that he would be moving. This means he has NO where to go. Unfortunately, all individuals that I have contacted to try to get a resolution of this issue, does not care that my son is now without housing.
I would like to know how corporate BH Management will handle this breach of contract.
Regards -
[redacted]
[protected]

----- Forwarded Message -----
From: [redacted]
To: m.[protected]@bhmanagement.com
Sent: Friday, January 14, 2022, 12:08:54 PM EST
Subject: Fw: Lease Agreement Executed BREACH OF CONTRACT

Hello Michelle -
My understanding is that you are the regional manager at The Preserve at Terrell Mill. I am forwarding this email regarding an "executed lease agreement" that is a binding legal document. Please see my email to the office management at The Preserve at Terrell Mill. This contract states that the move-in date is today, 1/14/22, for him at The Preserve at Terrell Mill. My son has no where to go since he gave his notice to his prior apartment complex. The apartment is not ready. I would like to know what BH Management can do to rectify this breach of contract.
I can reached at [protected]
[redacted]
Guarantor of lease

----- Forwarded Message -----
From: [redacted]
To: [protected]@bhmanagement.com
Sent: Friday, January 14, 2022, 10:39:10 AM EST
Subject: Fw: Lease Agreement Executed

Good morning -
It is my understanding that [redacted] was notified yesterday at 5:19 pm that the apartment that the lease was executed for is not available/ready for move-in. Flooring and carpeting still needs to be installed. As the lease has already been signed/executed with the move-in date of January 14, 2022, I would like to know the status of the completion of the apartment work. [redacted] has no where to go since he was obligated to your complex as of January 14, 2022.
Regards -
[redacted]
(guarantor)
[protected]

----- Forwarded Message -----
From: Barrington Mill
To: "[protected]@yahoo.com"
Sent: Thursday, January 13, 2022, 03:40:40 PM EST
Subject: Lease Agreement Executed

logo
The Preserve at Terrell Mill Apartments
1550 Terrell Mill Road
Marietta, GA 30067

Property Photo
Lease Agreement Executed
Dear [redacted],

Congratulations! Your property manager has signed your lease agreement. Please review the lease information below and keep this email for your personal records.

LEASE INFORMATION

Property:
The Preserve at Terrell Mill Apartments,
1550 Terrell Mill Road,
Marietta, GA 30067
Unit: 0023E

Property Manager:
[protected]
[protected]@bhmanagement.com
Lease Status: Executed

As a resident at this property, you can make rent payments, submit maintenance requests, and enjoy other online self-service features through Resident Services. Click here to log in to your account.

We appreciate the opportunity to serve you, and welcome to your new community!

CONTACT INFO
1550 Terrell Mill Road
Marietta, GA 30067
[protected]

OFFICE HOURS
Monday10AM-6PM
Tuesday9AM-6PM
Wednesday9AM-6PM
Thursday10AM-6PM
Friday9AM-6PM
Saturday10AM-5PM

When I moved in the apartment was not prepped for a new move, the carpet was filthy, the kitchen sink knobs had mold, the bathroom sink had rust stains and mold in the knobs. The apartment was not painted, they did not change out the blinds they were yellowing and they replaced them with cheap paper blind s if you raise them up they will break
They have roaches / pest control comes but the roaches get worse, complained to management they wont do anything and the area manager stopped responding, I complained about the trash being left out over and over management refuses to talk to valet or fine the residents. The breeze ways are filthy. The toilet was encrusted with urine stains, they stated they don't change out the toilet seats with new moves (well they don't clean them either.
They dont care how they treat people here.. I want out of this lease.
They wont do anything but make empty promises.. No one should be subjected to live here especially when they are asking to leave

i have photos someone needs to contact me asap
this apartment is deplorable and horrible i spent my first night crying because i have never been subjected to live in these conditions and i feel like i have no way out . I moved here from out of state, moved here based on the pictures and leasing agent but this apartment is abysmal
the rugs are filthy, the toilet seat was caked with urin, the apartment was not painted, the light switches are cracked due to the people screwing them in to tight, the cabinets are peeling and dirty, there is not stopper in the bathtub, I have not unpacked because i am moving, and you are going to move me because this was a bate and switch and deceptive practices . I have never lived in filth and felt unsafe

We were residents at a bh property for 11 years never late on rent . Upon lease renewal we were advised that our lease would not be renewed and we're given 2 months notice to vacate so they could update the apartment . Same thing happened to a neighbor who resided here for 22 years . We were offered another unit @$400 more a month for rent and told we would have to pay move in costs all over again . Meanwhile the pool is literally green at this property has been for green for 2 weeks and somehow the priority is to repaint the entire complex? Meanwhile evicting long term tenants because of greed and deplorable business practices . Bh should be ashamed . I will continue to spread the word via social media platforms and the local news

Milano Lakes Apartments Naples FL
This group recently took over, we are required to give 60 day notice per old lease. The previous two management groups contacted you for your status, I had to hound these people till I had a weekend to decide w/o penalty. I was provided a letter with various amounts for length of stay, the actual lease agreement when I had time to review the rent had been raised even higher than the increased amount per letter. I gave 45 days notice intent to leave based on their deceptive business practice and now these "business people" want their fee fro not providing adequate notice.
Watch out folks this group needs to be watched, photos, papers or avoid them altogethor

Roosevelt Tankard & Kimberly Snowden
145. South Budding Avenue Apartment 103
Virginia Beach Virginia [23452]

WOODSHIRE APARTMENTS
149 S Budding
Virginia Beach, VA 23452
February 26, 2021
Regional Manager Ruthe Russell [protected]@bhmanagement.com
Ruthe Russell

Regional Manager for BH Management
Virginia Beach Virginia, Virginia Area

CC: Harry Bookey
Founder and Chairman Joanna Zabriskie
President & CEO

Notice and Demand
Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent
PERSONAL & CONFIDENTIAL
SILENCE IS AQUIESCENCE
Roosevelt Tankard & Kimberly Snowden/DEMANDS AND NOTICES/ Privileged — Settlement Communication
TAKE NOTICE
Dear Ruthe Russell, Regional Manager, Joanna Zabriskie President & CEO, Harry Bookey Founder and Chairman:
The undersigned(s) are now engaged with Woodshire Apartments in connection with our substantial claims against Woodshire Apartments and any related entities (also collectively, or the "Company", interchangeably). This is all in connection with the numerous and recent problems with flooded toilets overflowing 2 inches of septic water in both bath rooms, bedroom, and hall. This was reported to the staff at WOODSHIRE APARTMENTS 149 S Budding Virginia Beach, VA 23452, who have made no effort to change the carpet or bathroom floors.
We believe the following brief overview of the facts of the situation is worthy of your review and consideration. Please note the statements below are not just Roosevelt & Kimberly's "version" of the facts, but in several important instances have already been confirmed by the written documents (attached as Exhibits hereto), or by virtue of witnesses being contacted who confirmed (or gave information supporting) certain of the statements made herein.
FACTUAL BACKGROUND
On April 3, 2019 Roosevelt Tankard& Kimberly Snowden entered a valid contract with Woodshire Apartment to domicile at 145 South Budding Avenue Apartment 103, Virginia Beach Virginia. As of Today's, date, February 22, 2021, Roosevelt & Kimberly has had an exemplary tenant's profile and resume during our stay at Woodshire Apartments, never being late for rent nor arousing any sort of conflict. After domiciling at the said location only sixteen (16) days the master bathroom toilet flooded over onto the bathroom floor. A Call to maintenance was made on 4/22/2019 who responded, Resident portal reads "snake drain. Toilet ran over to floor. The septic water soaked into both room floor. The floor was dried by Roosevelt buying towels from Walmart and soaking up septic water.
Assuming that this was not uncommon, we thought it was because no one and rented the apart for a while prior to us. However, the next day on 4/23/2019 the toilet had another issue with overflowing. 4/23/19 Resident portal reads "toilet in hallway running" This problem seem to have disappeared until July 29th, 2019 there was a problem getting the bedroom's toilet to flush because there was some sort of obstruction preventing water flow. We have recently learned that this was due to tree roots blocking the flow of water. The maintenance guy made an accusatory statement that one of us had thrown foreign objects in the toilet, which is defamation of character as it implies that we are bad tenants. 7/29/19 Resident portal reads "...Master Bathroom toilet slow filling up."
Three months later dirty water began to recede into the bathtub. Maintenance was contracted who snaked the tub, making another accusatory statement that we allowed hair to flow into the tub, although we keep a drain plug in the bathtub. 10/18/19 Resident portal reads "the tub is not draining..."
We begin to realize that issue with the water continued to occur. Maintenance as contacted on 1/22/20 Voice mail left on resident portal:" sink clogged possibly", 2/24/20 Resident Portal Reads "toilet is clogged in hallway bathroom". Maintenance was contracted again for water not going down into toile and bathtub on 4/13/20 Very detailed and important Voice message was left on resident portal "regarding the plumbing issue, may need to be snaked again by third part plumber. Maintenance states that "it must be plumbing issue; water backs up clear, sink water is flowing down slowly also, may need to be snaked again" ...Roosevelt & Kimberly placed a stopper in shower to further prevent anything extra going down, also limiting the amount a toilet paper in the toilet. We diligently monitored this problem, concluding this issue is a serious plumbing issue because the sink, toilet, and shower is going down slow. These issues have been ongoing for two weeks of our signing the lease.
We continued to have problem with bathtub unable to shower because dirt waster was receding back into tub. We began to have problem with water leaking from the washing machine, 6/4/20 Resident Portal reads "tub draining slow, 7/7/20 VM on resident portal "water from washer" Note reads "leak/plumbing"; 7/8/20 Resident Portal reads "washer is leaking water on floor";7/12/20 VM on resident portal reporting "floor still wet.
A team was contracted by Woodshire that came and sat blowers on top of the carpet, never drying the mat under the carpet. On September 9, 2020 the toilet overflows again floods bathroom, hall and flows into bedroom carpet. This caused Roosevelt a large financial injury. I work from home and because of the wet carpet and loud noise from blowers I had to cancel my online webinar resulting in a Five thousand dollars ($5, 000.00) lost, having to cancel the webinar for fifty attendees at one hundred dollars each.
On 9/29/20 Voice mail left and notes in resident portal regarding toilet issues. Note from maintenance reads "replaced fill valve and flapper. Snaked toilet 6 times. Maintenance makes another accusatory statement, "Please do not flush paper towels or baby/flushable wipes." Septic water has now flooded onto floor two times, Woodshire failed to clean or replace carpet. The carpet and matt under carpet is soaked with septic water. Toilet ran over to floor. The septic water soaked into both room floors and carpet. Carpet was dried never cleaned, nor the matt under carpet.
We decided to leave town for a couple of weeks because this apartment Unit is Uninhabitable as the carpet was never clean not the matt under the carpet ever replaced after two (2 )inches of septic water soak into it. 10/1/20 Note on resident portal reads "Going out of town you can enter the Full bathroom toilet is not working properly. Toilet ran over to floor. The septic water soaked into both room floors and carpet. Carpet was dried never cleaned, nor the matt under carpet.
Water damage can have devastating consequences on one's apartment. At worst, it will make unlivable and permanently ruin whatever property you have inside. Even seemingly minor flooding can have devastating long-term consequences. Woodshire Apartments are aware that wet surfaces are fertile environments for mold, which can further damage the apartment and create substantial health hazards, because this is listen in the lease agreement. Knowing, thus the Landlord/Woodshire have failed at their fiduciary duty to provide landlord duties to provide habitable premises include the following Virginia State code (55-225.3 We are therefore enforcing our rights as a tenant, due to the Landlords breach of the contract because of said of said water damages.
These water problems continued to persist even though they were pointed out ab initio with our signing the lease. 10/12/20 voice mail about water getting on carpet (possibly from AC) (listened to chopped voice mail on resident portal), On 10/13/20 maintenance made note "about leak/interior, water leaking from the HVAC unit onto the carpet"; Again, a blower was just sitting upon the top of the carpet never drying the matt under the bottom, nor cleaning or replacing the carpet or matt. This caused Roosevelt another large financial injury because of the wet carpet and loud noise from blowers I had to cancel my online webinar resulting in a Nine thousand dollars ($9, 000.00) lost, having to cancel the webinar for ninety attendees at one hundred dollars each.
10/27/20 voice mail left to maintenance about water (from AC possibly) leaving carpet wet again. The problem continued, on 11/16/20 message left to maintenance regarding ongoing issue with flooding in front of washer/dryer area. (read on resident service portal).
The toilet issue was never resolved, Woodshire has contacted plumbers to snake the drain line outside for the third time. On 1/25/21 an emergency request made. Water was running on floor again flooded baths rooms, bed, room and hall. (listened to voice mail on resident service portal) 12/26/20 #4/5 Voice mail left "toilet overflowing/wet carpet". Both bathroom floors were flooded with water, the bedroom and the hall. This time the carpet team cut the carpet and placed the blowers under carper to dry it. Left it for about three days, unable to sleep from loud noise from blower, unable to walk on wet carpet. The septic water soaked into both room floors and carpet. Carpet was dried never cleaned, nor the matt under carper.
12/26/20 #3 Voice Mail left (nothing there?) but note underneath reads "Plumber is making his way out to look at building 145.". 12/26/20 #1& #2 Voice Mail left (possible emergency request) about watering coming from bottom of toilet, possibly something going on with pipeline, water running in bathroom.
2/9/21.10:41pm Emergency request made (during live stream). Maintenance came not too long after, and then the rep with the dryers. Plumber came between 2: 30 A.M and pulled part of a tree root out of the master bathroom toilet. Bend, room hall, and bathrooms soaked with septic water again. Place is Uninhabitable. We are compelled to book a room at Westin Hotel in Town Center because bed, room hall and bathrooms are soaked with septic water.
2/18/21 The master bathroom toilet bowl filled with water almost about to overflow again twice in the afternoon/evening time. Spoke with Tara directly (before viewing model renovated apartment) to give them a heads up on flood problem happening again. A plumber arrives at the apartment about 8:30 PM. Removed toilet and removed large tree roots from toilet. The plumber advised Roosevelt to go and purchase weed killer to prevent future roots from growing from toilet area. See exhibits. Despite the toilets flooding on to the bathroom floors, the carpet was never clean or replaced, a portion of the mater under the carpet was finally replaced after the incident on 2/9/21.10:41pm Emergency request made. We have a two-year-old son that we must block from going into the areas that have been flooded and never cleaned not replaced.
SETTLEMENT POSSIBILITIES
Roosevelt Tankard & Kimberly Snowden has been greatly injured by this unwarranted, unlawful and uninhabitable apartment. We hereby DEMAND Constructive Eviction as well as compensation for the tremendous harm(s) done to us to date including to our reputation by the accusatory statements from your maintenance team' as well as other personal harms done, plus our court and attorney fee if this is not resolved on the private side. We demand compensation for the months paid in rent that Woodshire failed at its fiduciary duty to provide habitable apartment. I, Roosevelt Tankard also require compensation for, my time and fees and costs in bringing this Notice forward. We are happy to visit with you or others at Woodshire Apartments to implement this resolution and arrangements for proper recompense of all our damages/injuries.
Given all the foregoing, our damages, psychological injuries and manifestations of physical upset and severe emotional distress based upon the (repeated) maltreatment(s) of us by Woodshire and its agents and employees, are quite significant. Since all this started there have been many sleepless nights for Roosevelt Tankard & Kimberly Snowden and serious physical manifestations of our upset over wholly, unwarranted in this uninhabitable apartment.
These injuries against us, may result in us seeking out a medical professional to work with us concerning our physical and psychological upsets over all this uninhabitable apartment and Woodshire's conduct against us for making not attempt to remedy the conditions.
Such conduct by Woodshire, its agents and employees, as has occurred against Roosevelt Tankard and Kimberly Snowden, is actionable. It does not nearly meet the minimum standards of conduct imposed by law on every landlord, and certainly does not comport with BH Management own touted "Values."
Every state has specific health and safety codes that provide minimum standards for rental units, and Virginia is no different.
If those standards are not met, proper notice is given by the tenant and the repairs/fixes are still not made within the allowable time, a tenant would be considered "constructively evicted". As a result, the obligations of the tenant under the lease are no longer required, given that the landlord has not met their own responsibilities under the Virginia landlord-tenant law.
According to Virginia state law, landlord duties to provide habitable premises include the following (55-225.3).
• Comply with the requirements of applicable building and housing codes materially affecting health and safety.
• Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable condition.
• Keep all common areas shared by two or more multifamily dwelling units of the premises in a clean and structurally safe condition.
• Maintain in good and safe working order and condition all electrical, plumbing, sanitary, heating, ventilating, air-conditioning and other facilities and appliances, including elevators, supplied or required to be supplied by him.
• Maintain the premises in such a condition as to prevent the accumulation of moisture and the growth of mold and to promptly respond to any notices as provided in subdivision A 10 of § 55-225.4. Where there is visible evidence of mold, the landlord shall promptly remediate the mold conditions in accordance with the requirements of subsection E of § 8.01-226.12 and reinspect the dwelling unit to confirm that there is no longer visible evidence of mold in the dwelling unit. The landlord shall provide a tenant with a copy of a summary of information related to mold remediation occurring during that tenancy and, upon request of the tenant, make available the full package of such information and reports not protected by the attorney-client privilege. Once the mold has been remediated in accordance with professional standards, the landlord shall not be required to make disclosures of a past incidence of mold to subsequent tenants.
• Always supply running water and reasonable amounts of hot water and reasonable air conditioning if provided and heat in season except where the dwelling unit is so constructed that heat, air conditioning, or hot water is generated by an installation within the exclusive control of the tenant or supplied by a direct public utility connection.
• Provide and maintain appropriate receptacles and conveniences for the collection, storage, and removal of ashes, garbage, rubbish, and other waste incidental to the occupancy of one or more dwelling units and arrange for the removal of same.
• Provide a certificate to the tenant stating that all smoke alarms are present, have been inspected, and are in good working order no more than once every 12 months. The landlord, his employee, or an independent contractor may perform the inspection to determine that a smoke alarm is in good working order.
Lastly, if the problem is pervasive and disturbs the tenant's right to live in a habitable structure, the tenant may choose to simply move out of the rental unit and end the lease agreement. This could lead to a lawsuit against the landlord, called a constructive eviction lawsuit.
Roosevelt Tankard & Kimberly Snowden, said tenants state the following three things:
• The apartment 145 s. Budding Avenue #103, Virginia Beach Virginia uninhabitable conditions were a result of the landlord's lack of action to fix the problems by replacing the carpet and bathroom tile because of the septic water flooding them several times.
• The said tenants are giving the property owner written notice of reasons for the constructive eviction and have provided them with a reasonable time to repair problems to no avail.
• The said tenants are willing to leave the rental property in a reasonable time.
As a result of the damage the landlord may be facing money damages for breaking the lease, emotional and physical stress, and discomfort from the bad conditions.
The seriousness of these devastating matters cannot easily be overstated. We have undergone tremendous personal strain, emotional and physical upset over these shocking breaches: condoned, by the acquiesce implemented by the Company's own rental's office Department against us.
We hope after consideration of the above, you and BH Management choose to do the right thing, permit a Constructive Eviction (with appropriate recompense) and otherwise seek to rectify these injustices to us at once.

NOTICE/"LITIGATION HOLD"
Given that we do not know whether Woodshire Apartments will act reasonably to immediately resolve this matter, the Company, its agents and employees, are also hereby placed on formal notice to immediately take the appropriate steps to preserve, protect and safeguard all evidence related to this matter and the tenants claims, which are within each potential party-opponents' possession, custody, domain or subject to its or their control.
As you know, this legal obligation is not merely to refrain from destroying evidence. Instead, you have an affirmative duty to take all reasonable measures necessary to safeguard and preserve all tangible documents, electronically stored information, emails, and other forms of information that could relate to Roosevelt Tankard and Kimberly Snowden's evidence. This evidence includes but is not limited to all work order files or records (including reviews and emails.
All notes of conversations and recordings of conversations with the said tenants; all electronically stored data (specifically including all emails and metadata) and/or written documents concerning our client; and any and all material relevant to the matters at issue. Also, please provide all evidence of past violations of law, civil or criminal, by the Company. In short, the Company must immediately suspend its (i.e., any) normal/routine document/retention/destruction policy and put in place a "Litigation Hold" to ensure the preservation of relevant documents and information related to our apartment and any of the referenced conduct toward us, or similar conduct against others. This would include identifying where particular employee documents are stored on backup tapes/media and restoring the documents of "key players" (persons involved or knowledgeable about the events at issue) from backup tapes/media, if the information contained on those tapes/media is not otherwise available.
To the extent that reporting of discrimination or retaliation claims (and the like) regarding employees that are working on government contracts is required, we expect you to preserve all such reports to the government, or its agencies or branches, as well. Additionally, please be advised that the respective personal Facebook, Twitter, Instagram and other such internet-based social media sites/pages of all Company personnel with knowledge of the "players" or any matters here referenced are specifically part of this request for a "Litigation Hold" and that their postings will be part of the discovery process if this matter moves forward to litigation and their pages/postings should not be altered, excised, or deleted in regard to any matters referencing our said tenants., Roosevelt Tankard & Kimberly Snowden or any potentially discoverable matters, relative or incident to the subject of this DEMAND/NOTICE letter and all matters contemplated in connection herewith.
Further, please be advised that if the evidence is not properly preserved, that in connection with any lawsuit we will ultimately request (in the event of such litigation) the court (or, if appropriate or applicable, any arbitrator) strike all relevant defensive pleadings and/or instruct the jury accordingly because of the Company's, or its agents' or employees' destruction, concealment, alteration, or failure to maintain any documentary, electronic, or other evidence, as most generally described above and as required under the applicable rules and case authorities.
After the "Litigation Hold" has been instituted, the Company must then oversee compliance by its agents and employees with the "Litigation Hold" and monitor these efforts to retain and produce the relevant documents. There must be proper and ongoing communication between the Company and whomever may be your counsel to ensure that all relevant information and sources of relevant information are discovered and retained on a continuing basis.
Similarly, the Company has an obligation to preserve all digital or analog electronic files in electronic format, regardless of whether hard copies of the information exist including emails, which must be preserved in electronic format, regardless of whether hard copies of the information exist.
Lastly, the Company should retain all paper files maintained relevant to the claims (and defenses) in this (possible) litigation matter. These documents include, but are not limited to, memoranda, worksheets, spreadsheets, personal notes, calendars and/or diaries.
SPECIAL ADDITIONAL NOTICE CONCERNING PRESERVATION OF
ELECTRONICALLY STORED DATA AND ALL OTHER DOCUMENTS AND
MATERIALS RELEVANT TO THE LIKELY CLAIMS DESCRIBED IN THIS
DEMAND/NOTICE, HOWEVER KEPT OR STORED FOR "LITIGATION."
We believe that certain evidence to prove her case may be found in emails, other electronically stored data, and computer systems (e.g., individual computers/networks/servers and cell phones) within the Company's possession, custody, and control. These systems may include all dates stated above.
Data storage solutions and systems maintained by third parties to which you have a right to access and/or utilization. You are hereby placed on notice to save and protect and not delete all electronic mail currently within the computers, phones, laptops, notepads or notebooks and the like, and backup systems that contain your business/personal activities. Computer-based or electronically stored data and information may exist in active data storage, archival data storage and backup data storage, just as it may exist in laptop computers or desktop models. Any electronic devices, including computers, hard drives, etc., and whether they be desktop, notebook, notepad or laptop models, or cell phones, used by the Company and its principal witnesses, should not be sold, traded in, erased, "cleaned", or thrown away, during the course of this matter — but instead should be retained (unaltered), as litigation is possible if no resolution of these claims is had forthwith.
No potentially discoverable data should be deleted or modified and no other procedures that may affect such data should be performed unless all potentially discoverable data has been copied and fully preserved in its/their original state (including all metadata). Note that installation of new software would conceivably overwrite residual data on a system, network, or computer and should not be installed. The Company should immediately make copies of the data files currently in use that pertain to these matters, as most broadly defined, and maintain these files for discovery at a later date. Further, the Company is hereby placed ON NOTICE to make immediate modifications to any stated document and data retention/destruction policy as it pertains to electronic data relevant to the claims (and any anticipated "defenses" to same) identified in this Demand/Notice. An image is different from a backup in that every piece of data from every sector of the storage device should be copied.
Please provide the following information to us voluntarily within the next ten (10) business days for all and each respective relevant systems: (1) the system configuration; (2) the application software and utilities; (3) the backup procedure and frequency, and; (4) the user names, log-ons, passwords, and email addresses of all individuals involved in any decisions in regard to our maintenance request and our treatment by the Company, its agents, employees or others whom the Company knows or of whom it is aware. The foregoing categories of information can easily be discovered through the use of the appropriate Federal Rules of Civil Procedure, through a deposition of a party's information systems manager, other pre-suit depositions, and other discovery devices, should the same be required.
CONCLUSION
We expect your full cooperation from this point forward. We caution you to preserve, and not destroy, delete, lose, tamper with or excise any of (or from) the Company files, etc., relating to any of these matters (as referenced directly, indirectly, or inferentially herein), including all internal and computer-stored correspondence, reports, government reports, social media postings, Facebook postings, and the like, etc.:
Again, please be advised that if the evidence is not properly preserved, that in connection with any possible future lawsuit our client will ultimately request (in the event of litigation) the Court strike all relevant defensive pleadings and/or instruct any factfinder, accordingly.
We hope the provisions of the referenced "Litigation Hold" Notice do not have to be enforced. We would much prefer a prompt and amicable resolution of these issues, under one or the other of the pathways suggested above. We very much look forward to visiting with you, forthwith, to work together in good faith to accomplish a fair resolution of claims/issues. Again, we await Woodshire's immediate response. If we do not hear from you promptly, we will be in further touch with you, directly and soon.
. You have the an opportunity to cure these fault and perform according to said terms within the ten (10) days from the receipt of this Notice and Demand. Should you fail to cure your faults, I will establish an Affidavit of Default solidifying your agreement and failure to contest acceptance, and I will obtain a CERTIFICATE OF NON-RESPONSE pursuant to and relative to the UCC, state statute, and otherwise.

YOU ARE ON NOTICED.
Sincerely,
Roosevelt Tankard
Kimberly Snowden

Rotten representatives in dfw especially the inept rude embezzling employees in estates vista ridge in lewisville texas. Manager katrina washington has a criminal record for theft, assault and dwi & sonja has a theft record too though she got deferred adjudication. I know them and tell you the truth that all the fees being added on for people that have pet waste tho they don't even own pets and the trash fees are being pocketed by employees. The entire staff needs to be replaced pronto especially the maintenance folk that enter female's units when they are showering. Regional people like amy and melanie do nothing about the problems. Seriously with all the complaints, management making they own rules as they go along and regional taking up for them, the unscrupulous practices of the existing management will be aired on the news. There has been an investigative news reporter filming and talking to residents about the atrocities committed by all management on-site and bh will be foolish to keep the current staff whenever the story airs. Bh must clean house in more ways than one!

There are at least six people living in the unit across the hallway. They are constantly slamming their door, stomping up and down the stairs; which shakes it entire apartment, talking on speaker phone in the hallways, and just overall disrespectful and inconsiderate. We don't live in a dorm, and we don't pay rent for the hallways, they are communal areas. They should not be hanging out in the hallways.