Paris Attitude
Reviews and Complaints

We rented an apartment via Paris Attitude (on rue Pierre Semard in the 9th) for my daughter and her friend in Paris as they were studying abroad last semester. The apartment was old and had not been thoroughly cleaned (pillows and mattresses were filthy and sheets had hairs all over them - photos taken during pre-inspection) when they moved in and they were constantly having issues. Ex. fan in bathroom did not work so they had to climb up and open the small window to let the steam out. They moved out on May 12 and we have still not had our deposit returned. PA says we were charged 275 Euros for a cleaning company and also 784 Euros by the owner, but we have been provided with no receipts documenting any repairs. We have over 100 emails with no resolution. All answers are "someone will review and get back to you", but we never get a substantive response. We believe the owner used our deposit to prepare the apartment for the Olympics as the only potential damage was to an old bed frame for which we agreed to pay. I strongly urge potential tenants to avoid this company as they will take your deposit and break their fiduciary duty to you. You will have NO legal recourse unless you want to travel to Paris and hire a lawyer. STAY AWAY PLEASE.

The worst customer service/agency!

This was by far the worst experience that I’ve had with a rental company in my entire life. This company truly is a scam and I’m shocked that there are not more negative reviews. I’ve heard by dozens of locals that you should never book with this company, and frankly, I should have listened.

Before booking my rental, I spoke with an agent, Neda, who guaranteed me that this was a quiet building, that my apartment had heating, and that if I have any issues my agency fees covered 24/7 support. Since moving in, I’ve had nothing but issues with noise from neighbors keeping me awake until 3am every night, 5 neighboring apartments getting fully renovated from 745am on every day, no heat for almost the entirety of my stay, and plumbing problems. I’ve sent dozens of emails to Neda and the customer support team, only 2 of which they even responded to. In those emails they claimed it isn’t their responsibility to assist me. They said to contact the building manager. I let them know twice I was never provided his information and they never would send me it.

The apartment owners are a lovely couple who were helpful, but this agency, ParisAttitude is awful. I paid for a service they didn’t provide. Instead of apologizing and taking accountability for their mistakes, or offering some kind of help or compensation, they still say it is not on them. This is no way to run a business.

There are plenty of other better, more helpful and cheaper agencies in Paris. I highly recommend looking anywhere else to book.

Bed bugs in apartment rental with refusal to return deposit and rent. I sent my daughter over to Paris to start her first year of college at American university of Paris. Due to COVID-19 she had to rent an apartment. We used Paris attitude and rented a studio apartment at 52 Rue de Chabrol. She started being fit within a few days of being there and after 10 days was getting bedbug bites all over her body in the middle of the night. She had at least 30 bites all over the place arms legs feet chest etc. We took video of the bites and we pulled back the sheets and she took pictures of the bugs that we saw crawling on the bed. They were black and they were the size of a sesame seed which is obviously a bedbug. We sent the documentation and the complaint to Paris attitude. We also sent it to the owner Mr. Karim Benani. When I was sitting on Mr. Benani refused to return our rent and also refused to pay for the 10 days of Airbnb I had to rent for my daughter to get out of the place so that he could fumigate. He insisted that she brought the bedbugs even though she got off the plane and went directly to the apartment. We have never had bedbugs or any problem with it in our entire lives. Paris attitude is refusing to resolve the situation and refusing to return our money including the damage deposit and the $700 fee they charged. My daughter stayed at the apartment approximately a week and a half before she was forced to leave after many nights of no sleep and our final discovery that it was the bedbugs causing the problem.
What legal recourse do we have?

Scam and a rip off agency.
Tried to rent an apartment and they waited until i had already paid the agency fee of 426 euros or six hundred plus dollars before telling me they wanted to double the costs and wanted me to buy expensive insurance on top. When i cancelled they refused to refund the agency fee. I had to shut down my credit card for fear they would charge me more. Mastercard said they have a security issue with these guys and i should have listened.

We rented near Madeleine four years ago directly from the owner and it was superb but her apartment was blocked out for a year so tried to get something similar in the same place. Paris Attitude forces you to give them copies of your passport pages and full credit card details before they let you get in touch with the owner. If the owner agrees to you renting Paris Attitude takes a 33% fee out of your credit card and then continues to make exhorbitant demands. We had to pay a week's rent in advance months before we were to travel, we were told we had to take out French insurance through Paris Attitude, that we had to hand over three weeks' rent in cash when we arrived and that two weeks would be returned the morning we left. Not a safe thing to have to do in pickpocket ridden Paris. Prior to leaving for Paris we constantly got emails about taking more and more of their services and throughout our stay we were badgered by email in the same way. I investigated a different agency which, I regret to say, would have been a much better apartment and the fee included in the weekly rent. Paris Attitude is just a rip off merchant.