Big Bazaar / Future Group
Reviews and Complaints

Dear Sir,

I am a regular customer of Big Bazaar, Great India Place, Noida. I used
to buy my household items including groceries and cloth from Big Bazaar,
GIP, Noida.

I regret to inform that of late the Big Bazaar, GIP, Noida, has started
charging extra money from the customers towards carry bags (Poly bags) in
which the items/articles are packed by the shop. I do not find any
justification of charging extra money from the customers for carry bags,
as you will of course appreciate, it is the moral and ethical duty of the
shopowner/shop keeper to pack the articles at free of cost. Of course,
you can limit the number of carry bags, but charging extra money is not
at all justified. Al most all the customers of Big Bazaar are having the
same view as expressed by me here.
I, therefore, urge the Big Bazaar Management to please reconsider this
unjustified and un-customer friendly decision and issue appropriate
instruction to your people at the GIP Noida outlet not to charge any extra
money for carry bags(Poly bags) immediately.

Thanks,

VINAY KUMAR SINGH
MOBILE NO-[protected], [protected]

sir
i feel sorry to state the condition at your big bazaar, ratan mall, delhi gate, Agra are not satisfying.
on 8feb2011 a micromax-Q55 was purchased on invoice no. [protected] with imei no-[protected].
since the day the mobile has been purchased the mobile was not working properly and till date we are being made to visit the one mobile counter again and again.
the mobile has a network problem which is not repairable as told by the service center and it will take atleast three months for the set to be returned.and as told by the people of the service center that when the problem was there since the very first day the retailer should have changed the phone and not sent us to the service center.
the employs at big bazaar ratan mall Agra are so ill-mannered that do not knw how to behave with customers they shout on customers watching cricket match is more imp to them instead of solving the problem of customers.
seniors like mr.vijay pundhir(relationship manager) who took the responsibility of getting the set changed also doesnt have the manners to take.
Waiting for response and pls help us solving the problem asap and appropriate action to be taken.

I visited Big Bazaar, Kidwai Nagar, Kanpur (UP) some days back. We bought deodorants which was on 'buy 1 get 1 free' offer, but the 2 deo bottles were not wrapped together in a single package. The sales person at the billing desk on being told by us that it is in offer shouted at us as if we were robbing him of extra deodorants. After asking about the offer from other sales person he agreed of the fact, but his tone was still very harsh and full of attitude. Some similar incident have took place in the same store earlier also.
Is this the way a sales person would treat their customer?
We would better go off to some other Kirana Store rather than buying from such a place.

Expected delivery date was 14th March 2011 and till date (Mar 30) I have not recieved delivery of washing machine and JMG I ordered at Big Bazaar. Their customer service attitude is worst I have ever seen. I'm ashamed of myself for ordering these product at Big Baazaar and swear to God I'm never gonna shop at Big Baazar again. And, yes, whomsoever I may influence, I will advice not visit Big Bazaar ..
I called their customer care officer and inquired about my delivery and shame to their customer policy the guy just scolded on me and said you can cancelled your order if you cant wait ..
God save Big baazaar...

I still remember the day when Kishor Biyani was awarded Most Inspiring Entrepreneur by by institute on 2006 ... he was there and boasting everything best about his venture... I wish he can read these comments and seriously do something...

I am an NRI staying at Palakkad, Kerala and I would like to inform about my bitter experience at BigBazaar (English church road), Palakkad, Kerala. It was the most embarassing moment when the security guy and an employee behaved impolitely. There was a malfunction in the detector (16/12/2010; around 3 pm) near the exit and it stupidly started to alarm when my 5- year old daughter passed through it. We checked her and there was nothing in her pockets or in her hands. Instead of clearing the situation, the security guy and the employee at the exit started to make funny comments and laugh. It was very embarassing when people started watching us.
It is easy to start a business like Bigbazaar copying the foreign super-markets, but it is also important to follow the foreigner's way of treating customers in a situation like this. I have travelled to many countries, visited many top-of-the-line shops and I have never encountered such an embarassment.
I never want to go back to that shop again and I will also try to alert people on such petty behaviour at BigBazaar, Palakkad, Kerala.
I hope that you can understand my point and I also hope that the service will be improved in the future.
Best regards,

I, Dr Harish Ch.Tudu, purchased IMPIANA BED GOLDEN MAPL ON 15/08/2010 FROM BIG BAZAAR DARGHA ROAD COTTACK ORISSA WITH A BILL NO T23/8473.THE SALES MANAGER MR. LOKANATH, , GIVING THE FALSE PROMISE AND DELAYING THE PRODUCT DELIVERY DAY BY DAY. PRODUCT IS NOT BEING DELIVERED TILL TODAY i.e.19/09/2010.

i ordered 1 Nirlep non stck cooking set and i paid the total amount in advance through check (check no. 065317 Bank name - Axis Bank)worth Rs. 745 (product price Rs. 645 + Rs. 100 shipping charges) the amount was deducted from my account on Sep 3rd, 2010 and i was supposed to recieve the product within 7days but i have not received it yet. When i called up at the customer care they said that they have not received any payment and took the payment details to check but after that i dint not recieve any response i called up my bank and checked and the amount was paid to Future Bazaar India Ltd. but when i again called up Future Bazaar customer care to check they said that i can call up after 2-3 days for the update.It's getting repeated from last 2 times, No one is ready to help me out. They are neither sending the product nor the payment back. Kindly look into it.

Dear Sir,

I have to regretfully bring this your kind notice and request you to take immediate action against this cashier Mr. Ashok Phapale of your Ghatkopar Mall.

I along with my wife and daughter had done shopping from your Ghatkopar(West) mall today in the evening.

The details of my shopping are given below for your reference:

Cashier Name: Ashok Phapale
Till No. 7
Receipt No. 1460940
St: 4712,
Ch: 155011
Tr: 85351
Date: 29/08/10 ; Time: 19.28

This cashier was making lot of mistakes and we had to correct him every now and then. On one occasion he had even told and that really shocked us and also other customers that you can pay me cash and I will delete this item from Billing. We flatly refused his offer, because rather than correcting the bill, he wanted cash which will benefit both of us. This kind of practices (which is nothing but corruption) is found only in Government Organization and Municipal Corporations. I was shocked to see that such things are now openly done in your Malls.

One of the items in my big list of shopping was one Bottle of Mayonnaise Sauce costing Rs. 69/. However, after coming home we found that this cashier has charged us for two bottles Rs. 138/ and quantity written in the bill was also 2 Nos.

What action you want to take against this Cashier about his arrogant behavior and dishonesty is your decision, but least you can do is kindly arrange to send me Rs. 69/ he has charged us in excess of one bottle we have not purchased.

I hope that a reputed Organization like your will do the needful in this matter immediately.

Thanks & Regards,

Charuchandra Nerurkar
(Ph. [protected]/ [protected];
Mobile: [protected].)

I have purchased Computer Table and Chair from Big Bazaar, Wardhaman Nagar, Nagpur. I made cash payment of said items on 14th August 2010. They assured to make delivery on or before 20 August 2010. When not delivered on the promised date, I called furniture sections Tel. [protected]. Answer given was the purchased items are not in stock and will be delivered only when available. I logged complaint on Help line and gave required details on 21 August 2010. They said they will look into the matter and said that complaint ID will be my mobile number i.e. [protected]. After that Nagpur based authorities called 2 to 3 times and made false commitment about delivery, but till date I have not recd my purchased items.
I just want to know that how can they sale the sold items? What action should be taken on them?

BIG bazaar located in katriguppe banashankari has the reputation of beating its customers and accusing them of robbing a ten a rupee exchange coupon. the best part all the manageent did was to cover the mess up by offering extra coupons as settlement. it is ridiculous that after being abused and beaten up by the employee the operations manager tries to cover up the whole mess by blaming the customer for not having patience with the obnoxious behaviour of its employees. the people involved in this assault are Mr. Chandrashekhar from PUC Dept and the cover up is done by mr. Bharat Khubchandani the ASM Operations. top it they tried to lock us in the security room with threats of physically assaulting us. With so many better malls around the town big bazaar is doing a great job in warding off its customers. We have decided to take this matter to the court until some action is taken against the one's who assaulted us in front of various customers.
If you have any regards for the company reputation you would be better off contacting us and apologising for the physical assault. the people working there even threatened my brother of beating him uop outside the mall. I work as a free lance reporter and got eye witness for the incident occured. I can put in one article about the serious assault case and am sure it will dent your company's reputation for good.

Priya [protected].

Have any brains u better revert to us about the action taken

These days, Big Bazzar has launched a scheme of Exchange, where one can sell the old cloths, news papers etc and get the coupens. These Coupens can encashed on purchases from big bazzar.

I availed the scheme and sold the cloths worth Rs. 2030/- and i was given the coupens. I was happy and started the purchases. I purchased the material worth Rs. 3500/-. At the time of billing i was told that the coupens worth Rs. 440/- only will be encashed and balance has to be paid in cash, as the scheme is that for purchase of Rs 800/-, only coupen of Rs. 100/- will be taken. I was astonished. In all the advertisements given in the papers and media, no where it is mentioned about this fact of ratio of 1 : 8. I had to give cash for the balance. It means for spending the entire coupens of Rs. 2030/-, i will have to make the purchase of Rs. 16, 000/-. (is it possible for a middle class person).

Further from the sealed box of Good Night Advanced, the refill was found missing. When tried to inform them, the telephone numbers were either busy or no response.

Still further the employees of the BB are standing at the billing counters with Cash Coupens (which they get as employee scheme) and force the customers to use them for payment and demand full cash against them from hte customers.

I feel that in all the Big bazzar is playing and making fool of public and is doing fraud with the public, with no control of Govt. on such issues.

I would recommend all reading this review, please please don’t ever go to big bazzar other wise they will cut your pockets. Please don’t avail this exchange scheme. It is better to give old cloths to the poor instead of giving them to Big Bazzar and making fool of yourself.

Ajay Garg

I was a regular shopper at Big Bazaar in all the states that i have stayed in. Though there were minor issues of dissatisfaction i still continued buying products from them. My latest experience with Big Bazaar has convinced me to never buy another product from them. I had ordered for a TV Wall Unit, it was to be delivered at my home in two days. Even after repeated calling they never told me that the item i had paid for was already booked by someone else. On the fourth day iam told that the item is sold and i could take back the amount i paid. Isn't this excellent service? They claim to serve the customer at every step and if this is the way they serve i would better not wish for any such service. I really hope and wish that none of the other customers receive this kind of excellence in service. Hats off to the service they offer.

I purchASED a hiking bag from Big Bazar Kolhapur on 15th Jan, on its first use on 17th the bag tore away through side stitches and its belt attachments at top.When I contacted local consumer care dept at the store and was told the bag has no garrenty n warrenty. The worse part is they did not even offered to repair it instead kept me waiting at baggage counter for half hour just to tell they dont have any responsibility and that too in an insulting way.

shopped at food bazaar at bigbazaar, kalyani nagar, pune on 14th november, 2009, at 1626hrs at counter no 5, cashier name ravindra, bill no. T28/19086, bill amount rs 7287.00. goods worth 1962.00 not delivered. seven bags given, on bill seven bags written, called back as soon as i cross checked at home, promised to be informed about this descrepency by store manager sourav, no reply.pure case of cheating.
alim chagla
cell no [protected]

Due to my bad luck, i thought i wud get diaper and wipes for my baby from Big Bazaar today (1st oct, evening around 6is).The store seemed so conjusted and all the customer service people were sitting on the floor of the shopping isles arranging stuff and not even bothering to move aside for customers to buy stuff.I somehow managed to get wipes and diapers and on the way out they said my bag beeped.They checked the packs and found nothng.Then they said i have something in my handbad, now things became bad.Everyone started staring at me like a culprit.I said its alrite to check my handbag.I went aside and dumped everything in my bad for them to see.They cudnt find a thing.Still they were suspecious.Thaankgod they didnt wanne undress me to check.The second time when i stepped out of the store the alarms didnt beep.I questioned them for embarrasing me?they had no answer.They say perhaps its the simcard.But who will answer for the embarrasment that i faced there in 5mts time.I will reccomed anyone who reads this complaint not to visit that store ever and save yurself a lil pride.

Big Bazaar situated at Kalyani Nagar Pune has very bad customer service record. The Home Delivery is promised for the purchase of above Rs 2000.
I made a purchase of Rs 5278 of Food items on 19/08/09 on Bill No. T2816996.The Customer Care promised to deliver 11 packets of our purchase on
20/08/09 before 2 pm on my given address but they were unable to deliver even before 8 pm. I made 15 calls to them but their response was very cold and arrogant.
The delivery boy did made a call either. They are now telling that my delivery might be made on 21/08/09

Gift Voucher
Date:13th Aug

Today I visited the Thane Big Bazar with a gift voucher (Rs. 250 x 6). Did a shopping of Rs 2800 odd (bill no - MUM 001687), I presented the voucher for redemption. I was told it has expired.

The gift voucher has no validity date or expiry date.
As a customer I can't read bar codes.. I have a voucher that doesn't have a issue date and I want it to be redeemed.

On enquiry at the customer service desk the representative agreed to the mistake but he said he is unable to help or process the voucher, even though on the system is it is showing expired only in July. Voucher series [protected]/81/82/84 & so on

Its money which Big Bazaar has take without offering any goods, their system simply cannot hold advance payments taken for vouchers. A voucher is as good as currency (with infinate validity if not having date!)

Please respond

Best Regards
Rahul Pandey

i would like to complaint hereby sayin dat d products have neva been fulfillin i mean wenever we go to yuur big big showrooms ders only one answer from d salesman dat we have no stalk available...how is dat possible now?the salesman says we have d stalk but d sender is yet to send it...?we have been regular customers and today like no oder time we went nd to top d story we bought a trolley loaded stuff but left it there itself who wants to go home with so much stuff no required...yuur motto "isse accha aur sasta kahin nahi" stands by no name by far..and please its a heartious requset to keep the stalk updated...!
dinesh acharya

few months back the future group had this sone ki chidiya scheme, during that time we had collected sone ki chidiya to get watches but the watches were always out of stock and we had to satisfy ourself with koryo iron box.
Now last week i had purchased for more than 3000 rupees and am supposed to get the duffle bag as advertised by them but no, i have made three visits to the big bazaar for it but they send us back saying they dont have the stock. I wonder why they advertise when they are unable to provide the gift items. Even the exchange offer scheme is a big bogus.

At every Store of Big Bazaar and Food Bazaar i have visited and purchased from atleast 15 of them in Mumbai, Pune and Delhi and this is my shocking revelation.

Each time i bought from Big Bazaar whether from Mumbai Lower Parel or the largest in Pune in Kothrud, there are billing issues.

* "Buy 1 get 1 free" it doesn't get reflected in the bill at all and i had paid for the 2nd item in full.
* Price tag on the bill is higher that displayed on the shelf. They donot allow the customer to see what he is billed till the customer pays. There is no cash refund policy. If there is a billing discripancy they give a credit note.

After i started looking at bills carefully i found problem with every alternate bill !

Which translates to atleast Rs. 200 for every Rs.1500 spent at Big Bazar. Kishore Biyani should stop cheating and do a proper business.

The escuse of having too many products at the stores to keep track is false because individuals are allocated to each small area to service and are responsible.

Even after identifying the mistake the staff including the store managers makes no effort to correct the error in their billing system. They just give a credit note and forget it. 2 minutes later their would be another gullible customer who would not check his bill.

This makes me think Kishore Biyani is behind all this to charge 10 -20 % extra in the wrong manner