Billion Stars Express
Reviews and Complaints

we were waiting for about an hour last night at terminal bas temerloh. no bus arrived. we gave a call, try to reach the bus and the counter, contact the person who was responsible in this case. but no one picking up. then, today we reach the person at the counter saying that we were waiting at wrong bus station. if so, why didn't you call us? is hard to do so? the other company will give us a call before they had their journey. we're not just simply waiting. we're trying to reach your behalf, but can not. then we had to buy new tickets. please, refund our money

Hi, i bought ticket for 6.30pm to Penang at TBS. Now the time is 7.18pm...i have waited for almost one hour for the bus...till now not reach the TBS. Im so dissappointed and not satisfied with the service you are providing.Please give me one concrete reply for the misfortune you creating to me.

On 20 May 2021, around 6.55pm, I bought an express bus ticket from TBS to AMANJAYA from the Billion Star Express Bus counter which stated that the bus departure time was at 7.00pm. However, I found out that the bus had already left the station before 7.00pm while I was already at the waiting area at 7.00pm. When asked for feedback from the counter, I was treated poorly, and told to file a complaint with Customer Service if possible, using improper intonation. I really hope that you can look at this problem more seriously because this matter has happened to me before and I have not received any feedback from Billion Star Express Company. However, i have made a customer service report which they have not let me do it as first cause they were supporting them just because it seems they are close buddies. i seriously hope my issue of this will be investigated and enforce the law so people dont take advantage of anyone as im paying my service charge to them but they are giving out a poor service out of it. i have attached all the evidence and my details in it.

no plat ppf 9555 pada 7/5/2021 saya tidak berpuas hati di atas sikap pemandu dan peneman pemandu kerana tidak membenarkan makanan dan air di dalam bas kecuali mineral water sahaja sempena pula bulan puasa tidak sepatutnya kerana sebab itu untuk umat islam tak dapat bersahur waktu bertolak pukul 9pm dari kuantan ke butterworth pekara ini tidak wajar kerana itu adalah hak penumpang.sikap yang sangat tidak bertimbang rasa tolong ambil tindakan di mana hak penumpang sehingga tidak di benarkan makan di dalam bas

I have an unpleasant trip back to KL. I have chosen Etiqa Delta express back to Kl and I never expected that this Etiqa Delta is under same company as Billion Star.
First of all, no depart on time, I purchased the bus ticket showing that departure time is 4:30pm but ended up 5:30pm only depart.
Second, this is not an express bus when I double confirm with the person in charge this is an express bus but still they stopped at Skudai bus stand and Seremban.
Thirdly, passenger smoking inside the bus and playing loud video throughout the trip.

I'm highly disappointed on the bus service.
The bus was booked from Penang to Kuala lumpur on 3rd December online using easy book for 2 PM. The bus came late than the schedule at the sungai nebong stop of Penang. On multiple enquiries we could figure out which is the one . It started at 3PM, almost an hour late. The helper was not accepting the online booking and asked to us to take further copy of tickets from the counter.
The journey was delayed then usual due to traffic and rain. He stopped the bus at 7.30 pm for quick toilet use. Later we requested him around 10.40 pm to stop again to which he agreed but didn't stop until multiple requests till 11.30pm. On stopping the bus, the driver was yelling and shouting continuously. We are very disappointed in the service of the bus and no coordination in their own staff members for the operation. I'm attaching the photos of the bus for the reference.

Billion star service is so poor.first of all I took 5 pm bus thn they called me at 1.30 pm than said sorry there is no bus on 5pm we hv 3.30 and 7.30 bus.thn I book 7.30 bus..now it almost 10pm there is bus not arrive.really dissatisfied with your serving.tommorow I need to go work till now but not yet come.

Bad service! I am waiting more than 1 hour from Terminal Bersepadu Selatan without any solid reason from the staff. I won't buy any ticket again from
Billion star Express (WVH 1551)

Saya berasa tidak puas hati kerana bas billion terlalu lama delay dr tbs-penang. Saya menunggu dari pukul 5.30 am.. Bas sepatutnya berjalan pukul 6am bertarikh 16/11/2020.. Nak call amatla susah untuk bertanya... Pukul 7.30 am baru dapat call operator.. Bila ditanya delay sampai pukul berapa... Katanya pukul 8am sebabkan penumpang tidak ramai.. Bagi saya tidak boleh sekali kan penumpang jika masa penumpang pilih ada bersebab.. Jika ada hal emergncy bagaimana? Penumpang bukan sengaja hendak booking awal..Ini semua atas sebab tertentu. Means saya pilih bas pukul 6am... Sebabkan tak ramai.. So billion combine bas pukul 8am. Kalau tak nak customer di awal pagi sebab tak ramai.. Please jgn ada kan jadual berkala di waktu pg. Billion express bad service.

Here I want to complain the trip No BSE-996 from Butterworth to KL Sentral. The departure at 3.30pm on 09/10/2020.

I'm very disappointed with their service. The drive fetched us sharp at 3.30pm from Penang Sentral, but without letting us know he drove to Sungai Nibong. The bus reached Sungai Nibong at 4.15pm. There were a man wearing billion star express T-shirt checking on the passengers and sit availability.

I was very patience and try not to throw any emotion because already delay 50 minutes. At a point, I really cannot then asked what time they are going to take the bus. The drive wasn't at his sit. The red T-shirt replied I'm not the driver and driver went to count money. Before that I saw a lady brought and kept a polystyrene box in bus, but she's not the passenger and she said driver Is waiting for other passengers.

In the end, at 4.50pm the driver back to his sit. Just to do favour to that lady he let us waited till 4.50pm. Now the journey already delay an hour 20 minutes plus it will take another 30 minutes to back to mainland. Totally they delayed an hour 40 minutes.

In between, we are clueless whether can go to washroom or not. We are ladies travelling in this bus. Please concern our emotions.

Thank you.

This post written is to remind and warning everyone.

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I bought my ticket at the station at Larkin and select Billion Star Express bus from Larkin to Terminal Bersepadu Selatan(TBS).
Although the bus arrived 15 mins later, I don't mind with that as many other buses have the similar issue. The bus was new, comfortable and spacious as it has only 27 seats. After picking passenger from Larkin, they were headed to Skudai to pick the other batch people.

After 2 hours of the journey, the bus driver stopped by at Caltex Ayer Keloh North Bound- Gemilang. That time approximately 8.30pm. There are not many of the vehicles at the station. The bus driver didn't announce how long he would stop. So, I went ahead and confirm with him before I get down from the bus. He said bus would resume in 10mins.

There's the moment when my nightmare started. The bus driver just leaves me out at the petrol station. I definitely sure that I was in the washroom less than 10 mins. At that instant, I'm loss and frighten when there're less than 5 vehicles. No car willing gives me a ride as I could understand that they are also concerned their safety and I just a stranger to them. No buses stopped there as well. This station is a just a place where people would just stop to refill their petrol and go to the washroom.

After 15mins, I saw a bus stopped by for passenger for washroom. I went approached without hesitating. Thanks God. This bus is also going to TBS as well. At that moment, my way back to KL has solved. The next problem was to get back my belonging on the bus(Billion Star Express). I searched the official website. There are several numbers provided but mostly cannot be get through even the hotline as well. Only able to gotten through the agent of Billion Star Express Penang. In the end, got a number of 011 with the name of Encik Dark who able to get trace of the bus.

Finally, the bus that gives me a ride arrived TBS at 11.00pm. Billion Star express arrived earlier. When I walked toward the bus, obviously the bus driver knows I'm the girl that they leave out because I was with hat, mask and with bright long sleeve cloth when I get down the bus. I questioned him, how can you go without confirming the number of passengers. I even questioned him, before I get off, I ask you how long you will stop. You answerred me 10mins. He noded his head.

This action of the bus driver is irresponsible.
-Have you even think that what will happen to person suffer?
Perhaps, I am traumatized!

I am now onboard the billionstar express route Tbs to larkin & pasir gudang. Plat numbe KDW2311. Bus supposely depart on 7 pm but delayed one hour. on 8 pm we finally departed but the bus driver not directly go to Larkin as supposely. Instead the bus driver taking a detour to Kajang and stop at many place in here which I didnot know the reason of it. This is the first and the last I used your bus due to this problem Please fix your services.

On 27Jan2020 driver of AKK 6815 from Penang to JB 9:10pm trip ignored my request for toilet break even though we've been on the road for 4hours plus.
It's terribly upsetting that a customer is treated as if he's purposely making the request to "delay" the trip.
The company needs to look into the services provided and at least have basic manners when communicating with others.

What kind of punctuality is this? No time management?! As scheduled 1159pm but it's already 0045am and still no sights of the bus! Please reflect on your service and time management, if this continues, you maybe might think of stopping to provide such bus services. You are totally wasting everyone's time.

Do you really spend time reading all these complaints? If yes, then why isn't there any improvements since your rating on Google is only 1 star. If no, what's the point of having this.

Do some self reflection and stop wasting your customers' time. We pay you to expect good service which you promised to deliver but yet we are getting a service only worth maybe 10% of what we paid.

I am writing this complaint feedback that I felt very disappoint and angry. I came earlier 10.45 as my bus ticket I had bought was 11.32. When I approached to the counter, that malay lady said it was too early. I went to the counter second time （11.00）pm, the lady told me it was not ready yet, I was told to be called when it's time. And yet I didn't heard any call until I saw many people queuing, I followed. 11.15 pm, that malay lady said the bus went off, another driver popped out and said all those going back to ipoh, penang, kk... Following location... Follow him. And so I followed him, I saw a very lousy bus I questioned him, where is my vip bus that I had bought, why the bus is not matched that what the ticket has indicated. The driver gave me a [censored] answer. Public holiday what can I do?, I spent 120 dollars to purchase a ticket for a long trip and what yr company had returned back to me. I bought a bus ticket which had the facilities, wifi, usb all those and now I am sitting a lousy bus that has nothing inside that yr page website has mentioned? Please do me a refund as it was not fair to me！ others spent cheaper than my fees and they are sitting same with me ！

Bus driver scolding passengers for waking up him after stopping for more than an hour and driving ridiculously on the road after that with lack of sleep. This causes the passengers to travel in worry and feeling not safe at all (bus from Shah Alam to JB Larkin. Bus delayed from 9.30am to 10am and it's 3pm now but still haven't reach to any destination. Bus driver told us that he had lack of support and hadn't sleep for a week.

We booked 27 Dec 2019 (8 am) bus from 1 Utama to Pasir Gudang, Johor.
The bus arrived at 10 am (2 hrs delay) and they combine 8 am and 9 am passengers in the same bus.

Furthermore they pick up more passengers at TBS. The bus was fully loaded and 1 passenger travel without seat.

In the end, they did not send us to Pasir Gudang Terminal and forced us to get down at JB check point near Singapore.