BioLife Plasma Services
Reviews and Complaints

To start off with I have heard a lot of complaints about biolife from friends and customers. I work in a company pharmacy about a block down the road and whenever asked about it I would tell customers that the service seems to vary from person to person. Now today I can add my experience to the negative ones. When I first scheduled my appointment I called to ask if I was even able to donate because I take keppra to prevent seizures, which I have been seizure free in over 8 years. I was told, no this shouldn't be a problem, which I figured would be the case since I am able to donate regular blood. When I arrived today all the help talked among themselves and only spoke to the "customers" when asking a question. At several points I considered leaving because it seemed to be a waste of my time when the staff themselves weren't even focused. They also had several machine malfunctions that I could not even begin to believe. I had to touch my finger to the sensor at least four or five times each time and had to have my picture taken three times for it to register. Thirty minutes later I finally was taken into a room with a nurse to review my questions I took on the computer, which again I will add three of the six computers were actually working. The first question was do I take any medication? Again I said exactly the same thing I did when I called, yes I take keppra to prevent seizures, but i've been seizure free for over 8 years. At that point I was told I could not donate. When asked why the best answer I got was keppra binds to the plasma. When I asked even if this was true why it would matter, she had no answer for me. Well i'm disappointed to tell you but your nurse does not even have the correct information, to start with plasma is not influenced by keppra. Several studies have been done and no determination has been made on the effect plasma donation has on seizures. As a matter of fact, several of our customers who have had seizures donate plasma twice a week like a “normal person” could. Also as stated on your website, being able to donate is determined by severity and type of my seizures, neither that I was asked about. I find it rather interesting that someone could take any number of illegal drug and go in to donate plasma while lying on this test and get away with it but yet someone who has had an actually condition in the past that's truthful may not donate. Neither I nor any other member of staff that I work with will be recommending this facility or business starting today, which unfortunately will be a large number of people due to the company size. My intention of donating was to help people that truely needed it, not to give a job to someone who's too lazy or rude to get any other job. I apologize to the people who true do need these types of studies done but it looks like I will be going back to the blood center of iowa where they have no problems with this medication I am on and actually are pleasant to their staff.

I am complaining because I was resently premanently deferered. They said that I was untruthful with them about the tattoo's I have. They continued to call me a liar. When I left I was so mad at the thought of being called a liar. I have two tattoo's one on my ankle and one on my breast both for a special reason. I never hide the reason for them I am open and tell whomever may ask. Well the problem with this company is that when I confronted them with this problem. The were all sweet telling me that they were sorry I was treated like that and would do every possible to fix situation. Then upon conclusion of meeting said I should here back in a week. The week came and the caller stated they werent going to fix anything because there rules dont allow. I think rule are rules but in some situations they should be looked at and amended when time is right.

Their chec k timesare getting to be a joke. They say get there when appt scheduled and then site and waite 30 minutes? Then too their spee, what isthe protien acceptable. Mine was 6 and I was defered for another test. Geesh when they rest and it is 6 has been okay in the past. How I wonder, as they have lost my chart in the past and been frantic to find. They made me waite to get the results on 12-16-08 as well. How I wonder, did someone screw up again and I have to pay for it? I k now when they drew my blood the day of the test protien was 7.1. Have been told it drops a point when tested in the lab so am thinking it went to 6.1 but then the tech did not tell me. I bet someone screwed up my spee and now I have to waite 2 weeks and miss their great x-mas drawing because I missed my 5th appointment. What a [protected]@!@!@!@ have done for 3 yrs now, so gotten pretty wise to how things operate. This place was upside down last wek with reps being there and they screw up a lot! Would they tell me they screwed up my spee I think [protected]@!@ it helps but is a major run around