Blinds To Go review: Classic woven wood shades

I ordered 2 classic woven wood roman shades, blackout and cordless on September 9, 2024 at a cost of $1191.01. I received a call from the store October 4th stating I could pick them up. I picked them up and when I went to install them I noticed that the hardware was overlapped on each other and only half screwed in so I did my best to tighten that up however the overlap metal on metal wouldn't work correctly. Then I noticed how thin the piece of wood was which could barely hold the weight of the materials without sagging. There were a ton of staples holding it together. I tried hanging the blind the way it came and noticed also that one side of the top wooden rail was missing a slot to help hang the blind. There was a screw that stuck out from the top rail and the string that assisted with the blind going up and down would rub which undoubtedly would eventually fray the string in no time. I also noticed that the folds in the roman shade were all different sizes from 8"to 5.75". I looked at it from a distance and could not believe the blind. The light came through the top left where it sagged and it looked like garbage. I called the store and was told to email customer service. I called and I emailed customer service and was told no refund but they will give me another one which I did not want as quality was the same they said. I was told no return policy as it is custom made. I was ignored after that. I took the blind back to the store. Manager and others looked at the blind agreeing that quality was substandard so I left the blind with him. He contacted customer service before I left and we both spoke to Customer service and they said they would escalate to her superior. I received email stating same on October 11th. I called 4 more times to customer service and left messages for this superior to call me back. The third call I was told that the message was being put directly in front of this head of customer service for the company. She was on a call and would be calling me back right away. Never happened. We are now December 3rd. I called back again and said I was not hanging up until I spoke to her as it is now December 9th and I was upset with the customer service. She took my call. Told me nothing she could do but replace existing blinds with existing product. I said the construction was wrong and it would not last. I was told im not their engineer and that was that. I said I had waited over 2 months for her to deal with me and I was extremely dissatisfied with the service. I spoke with her again on December 12th. I was told she would have to look at them herself and she would get back to me once she did. I never heard back from her. I went and purchased something else. I received a call from the store Christmas eve stating my blinds were ready to pick up. I stated once again I wanted my money back and this lack of customer service making me wait 3 months was totally unacceptable. The woman at the store appoligized and said she would get back to me after contacting customer service person. I received nothing since then. I have tried escalating this further and told the person I was dealing with is the head of Blinds to go customer service.

Note that the founders company statement I took a portion of for all to see that the company apparently lives by. I have to totally disagree with it personally!

"The foundation of his business was built on providing customers with exceptional service. his first showroom in Montreal, Canada in 1954.

Treating the customer right is in our DNA and at the heart of our success. Over the course of the last 70 years, the Shiller family built a trusted company on this reputation and we now proudly serve as North America’s leading manufacturer-retailer with over 80 showrooms in the United States and Canada.