Blinds To Go review: Oracle alabaster magic screen roller blind

Having had a good experience before, we have been so disappointed with our purchase and lack of customer service. Choosing a magic blind for 3 windows we were expecting to be able to view outside as the picture in their online catalogue had shown. The ones we received were normal blinds with a close weave - not magic, except for making the outside totally disappear. Talking to their inept customer service, we were told we did have the ones we ordered despite our photo evidence showing otherwise. They said that the photos in their catalogue were for display factors only and we could not expect ours to be exactly the same! Customer service have obviously been given a mantra to repeat in these situations which was basically implying we were expected to be gullible idiots who should have realised that our blinds would be totally different from the one advertised. As they believe we have what we ordered, neither the photos we sent to them, nor the fact that they are just a cheap regular blind and not ‘letting the outside view in’ there is nothing they can do. If we could give a minus score we would and we will sadly be advising everyone to avoid them in the future