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I ordered flowers from Bloomex to be delivered to a friend in Montreal. The flowers were not delivered. The company insisted they were and refused replacement or refund. The office was very confused and at one point arranged a second delivery date. At that time they again said the flowers had been delivered and refused further arrangements.
In reading the fine print on the internet I found the company states that they are NOT responsible for flowers that are not delivered. What a scam!
I had a very unpleasant experience with Bloomex: They did not deliver the day they said they will, they deliver a cheaper and different bouquet than the one that was ordered and they never responded to my emails and one person hang up on me when I tried to explain what was going on!
ordered flowers for valentines, they said it would be delivered for 5. it wasnt delivered at all. the part that really got me fired up was the next day when i called to get my money back, they said they would try to make up some flowers and send them out that day.
what's the point in sending valentines day flowers, the day after valentines?
Bloomex is terrible! I ordered flowers (on the 14th) for my mother's birthday (on Sunday the 17th.) Hours after them not showing up, I decided to investigate. I go onto the website and amongst their ridiculous policies, I managed to find out they don't deliver on Sundays! When I selected Sunday's date, I was not informed of this. No where in the ordering process is this information revealed, like similar websites. Then I discover they can't deliver the next day either because Alberta has a new holiday. So I change the address Sunday night to my mother's workplace ($10 fee), to be delivered on Tuesday. Tuesday rolls around and my mother gets home from work, without flowers. She does come home to a message on the answering machine, however. They tried delivering them to that address. I tried to get in contact with Bloomex via their 'Live help online support.' Several hours and several different people later, they finally tell me they will be delivered to correct address the following day. I figure they will be dead by the time they arrive. And after these stories, I suppose I should ask her to take a picture and send it to me.
Bloomex is terrible to deal with.
Their contact company in Edmonton Alberta sent flowers that were half dead. When requested to resolve the problem they stopped responding to emails etc. Its been about 7 months and no one has responded or returned a call.
I can only say - DO NOT PURCHASE FROM BLOOMEX if you want customer service or to be treated fairly.
BAN BLOOMEX!
Owners' info -
http://www.canpages.ca/list.jsp?nt=C&na=Bloomex
Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3
DNS4
DNS5
DNS6
Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.[protected]
Fax
Email lokhonia@idirect.com
I ordered a large basket for my Daughter's new business venture. The flowers were to be dilivered on the 9th of April. They were delivered one day late. I paid by AMEX -$115.00 for and ëxtra large basket of plants"They received a flower arrangement(broken Flowers) and a box of plants, all scrambled up with soil all over and the plants were broken. After 2 phone calls and 2 e-mails-- still no reply.. What can we do? Boycott their place of business. I'm close enough to do this.
The photo on the website was double the size of the flowers received and for $89.95 this is false advertising. You do not get what you have ordered and paid for!
How is a 70+ mother without a phone or computer supposed to send picture proof of receiving flowers? Bloomex policy states, a per the cs rep, no refund without pics. Wow really. So I have to drive 8 hours to take a pic of wilted frozen pics? Just ridiculous such poor customer service.
Stole my money twice as there website was in error then wouldn’t cancel order
Try to explain why would I order flowers twice for my wife on the same day
Still no response
Rang six times to tell them of error and to cancel , however was told order has been processed and on way . Fives days before event
Lol😂
Have been fobbed off since not receiving my Valentine's Day flowers till the day after and apart from being late they were burnt, dry they were dying or dead. Dissatisfied with $106.85 I paid to be only offered $50 refund, not the full amount. But again I am having to chase this up as it has as yet not been deposited in my account!
Ordered on 9th June for delivery on 10th. They finally arrived on the 17th
Delivery over a week late
Kept receiving emails with updated status
The chocolates I ordered for my daughter did not want to say ‘Kiss me’ on the box
The classic white daisies you are advertising and what I paid $69.00 for is not what was received
I did not place an order but was charged and I have contacted the help service several times. Not only do they refuse to reverse the transaction, but their agent abruptly ends the chat without being at all helpful. This was on bloomex.ca.
The flowers I order last week on the 13th Oct didn't arrive today 16th Oct when they were scheduled. They were for my girlfriend's birthday. I'm very disappointed. I would like a refund.
My order number is [protected]