Bloomex
Reviews and Complaints

This is horrible! They never delivered our flowers either, but at least it was for birthday occasion. But funeral? come on!

I like the way you kept in touch over email until the flowers were delivered.
wendy

Great place to get things done fast.
The only thing that needs work is the passwords to order online. We should create our own so it is easier to order online. However the peole are very friendly and I do enjoy talking to them. Your prices are great, keep it up!
Amanda

BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

what's wrong with it

Actually they really rip you off- i would stay away from them! very very poor customer service.

BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

Bloomex is obviously trying to game the search engines by commenting on all the complaints against them, but unfortunately this only makes the comments easier to find. Bloomex service is terrible, and the fact that they are posting fake positive reviews makes it even more obvious they are a deliberate fraud and a scam.

BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

Bloomex does not have a call centre, sales people work from their homes, they are not bonded, hope you checked your prices because they probably caught you with the glitch which adds some more charges after you give your credit card..
Unfortunately its to late for you to realize that once Bloomex takes your money they don't care .. its all about the money ..
I left employment in Nov. 2008 and still have not been paid for a weeks wages for telling people the truth ...
Let your friends and family know about Bloomex. word of mouth .. best advertisment or the worst ...

Bloomex is an absolute joke. Their business practices are extremely frightening. They took directives from the recipient (which didn't know really what she was doing) as to how MY order was to be handled. They are now charging me a flower cancellation fee for flowers that were not sent by my order. They have taken directives from someone else then the creator of the order and I have filed a complaint with the Better Business Bureau of Canada. I am also looking to file a formal complaint to authorities as I see this is definitely not the first case.

They treated me with little respect, and only once did I have the chance to speak to an actual customer representative. I asked to speak to her manager and she refused, saying that no manager was on site at the call centre.

I recommend never to use bloomex. An absolute joke and it must stop.

pjj disconnecting someone that is complaining is standard ... when a customer doesnt accept the fact that he is being ripped off you are disconnected ... Thats how Bloomex works ... I bet if you go back on line just for the heck of it and redo your order exactly the same way and before you give your credit info ... check the price bet you paid a little more .. its a glitch in they system has been there since last year .. sales operators are told to get your credit info before giving you a total so hopefully you won't notice ...
Welcome to the wonderful world of Bloomex Rip Offs

If they owe you money for wages, and have not paid, contact the Ministry of Labour. It does not cost anything, and they will open a file and investigate your complaint. They are on the worker's side.

If you really want to an advocate, contact the Human rights board in Toronto with your complaint. If they mistreated you or made demands of you that violated your human rights, they might have to pay you your wages until the dispute is resolved. Never the less Bloomex will have to get an employment lawyer to defend the action. The human rights board will represent you for free. they are on your side. Tell the board the conditions you worked under and any disparaging remarks that the owner made to you and any threats they might have communicated to you to cause you andh "mental distress". There are alot of agencies to help you as a victim of an unfair employer - and it sounds like they are an unfair employer.

Gee... sound like I must be a really unsatisfied customer. Maybe they should have dealt with my complaint.

I LIVE IN THE UK ORDERD FLOWERS FOR FAMILY IN CANADA THEY SENT THE WRONG ORDER...
WHEN I COMPLAINED THEY OFFERD ME 3 CHOICES A CREDIT NOTE A REPLACEMENT OR A REDELIVERY - 9.99 FOR WHAT THEM TO SEND THE WRONG ORDER WOULDNT USE THEM AGAIN

My mother was delighted with the flowers and said they are very beautiful, so I will certainly use your services again. Nancy

Flowers ordered on line were not delivered on time as per their advertized guarantee. When I attempted to contact the company to discuss the problem, no agent was available. They did however have an agent available to assist me should I wish to place another order ...?
I have left three messages and no one has returned my call.

Bloomex should not be in business. Shoddy business practices. False advertising.

See part of email I'm waiting to hear back from... Not impressed with bloomex ...

Hello I am not happy. I will break down below :

1) Order was requested to be delivered on Monday 21/2016 . The order was actually delivered on Saturday 19/2016, the recipient is not yet home from the hospital . I ordered Monday for a reason.
2)As you can see from my typed note it was for Pearl. Please see the attached note addressed to a Bill. Who is Bill?
3) I ordered a full size greeting card . please see the photo of the small card.
4) The flowers as ordered were to delivered in a gift box... They were indeed not delivered in a box.
5) Please see the photo of the ordered flowers and then the photo of the delivered flowers... Please explain.
6) The cookies... I ordered the 1lb fresh homemade chocolate chip in a decorative tin. Please see the attached pictures cookies delivered -
a) not chocolate chip
b) not homemade
c) not in decorative tin.

Absolutely nothing was correct in this order . What can I expect for this to be made right?

Very disapointed with Bloomex never delivered the fruit basket and flowers to my mom for Mothers Day. They ignore your calls they make you leave a message no one returns your call. All they say under investigation. Do not order from these people they take your money really fast but dont deliver.

Flowers are beautiful except I specifically purchased this because of the gift box, they came in celephane. I purchased the regular sized card and a balloon and they weren't delivered.

I DO NOT want to continually receive general ads in my email from Bloomex. Please stop them.

This is what they look like only sum pics...Im crying...

They did the same to me ...I was to get my flowers and it was supposed to be a surpise on oct 1 |11 bwtween 12 to 5 pm they didnt show...Then on the 3red 630 to 9pm didnt show...Supervisor didnt call me back her name is Anka like she said she would...Then on the 4th of oct they told my husband to be at 430pm...But i got home at 2pm seen flowers on the hallway floor and i live in a building anyone could of talen them...But they where pink and yellow...My husband to be order was red and white roses...They are with black rotten marks on them we took pics i cant seem to get them in and they hung up on the bloom bs...They said that the order is after 430 and that those roses are not mine that are in the hallway...I cryed this is so upsetting...They keep hanging up and now a Lisa is to call me back ...This sucks...

I ordered Flowers for a Birthday, from BloomEx to be delivered on Dec 16th .(order date 21st Nov)
NOT RECIEVED
After many Email ( They said another bunch of FLOWERS would to sent ) BloomEx sent my friend a basket of Choc, Nuts and Biscuits on Christmas Eve
How wants those then.
Come on BloomEx get sorted

Try Calling the head office [protected] Clapp Lane Manotick Ontario
They count on you giving up ...

I ordered a gift basket for my mother for mother's day, I wanted the basket delivered on May 7th. It never came. I called the company and there was a recording saying that all deliveries will be delivered by Sunday May 8th. My mother waited all day Sunday it never came. Not only she wasted her whole weekend, she never got her Mother's Day Present.
I called the following morning to complain, the guy that answered was rude and could care less. He wanted to rush me off the phone so bad. Told me to file my complaint through email. would not let me talk to anyone at all! A few days later, I got an email from them saying that their records showed the basket was delivered and as a token of goodwill they are going to resend my mother her basket. This was May 12th. My mother saw that they left a voice mail at 5:07 pm, my mom was not home at the time, she called them back to reschedule and told them to deliver after 6pm.
Today she came home from work, saw that they attempted at 4pm. Is this company run by FOOLS? My mother called them right back and a guy answered telling my mom that he does not know where the basket is, and that he does not have it. He asked my mom if they could reschedule the delivery for Saturday may 14th or Monday May 16th.
This was supposed to be a Mother's day present.
this is not acceptable.
AWFUL CUSTOMER SERVICE!
SCAM COMPANY!
Excuses excuses.

Bloomex informs me of my changed order after they ship the product and goof it up.
these are excerpts from the mail i sent to bloomex..their reply is still awaited but this was the first time i placed an order for someone so special and bloomex completely blew it..it is going to take some time before i even think to order again. It not goin to happen with bloomex thats for sure.

From:
To: BloomEx
Cc:
Sent: Wed, March 17, 2010 4:36:10 PM
Subject: Re: Order Status Change: Your Order

Dear Sir,
Substituting a flower with a flower with higher value fair enough, substituting a chocolate with a chocolate with higher value also is fair enough but how can tea and coffee bags be equivalent to cookies and chocolate bars.
If what you say is to be taken, then as per your company policy you should have replaced a cookie with a cookie and a chocolate bar with another chocolate bar. this is ridiculous. You could might as well packed what you had at your store than fooling us with all those kind of options and then justifying your actions with a policy which is not at all justified.
You, the management or whoever concerned did not value the sentiments attached of the customer and sent what you had in hand. Then what was the point in taking time off, goin thru all the options given and ending up getting wht you did not want and what u did not pay for. Your policy does not say that you will substitute anything for anything. because that is exactly what you have done here. There was no coffee or tea products in my order..then how could they possibly be an equivalent substitute for anything in my order, as per your policies. You keep mentioning about similar prodect ..company policies, but you have violated your policies.I did not want any tea or coffee in my basket and so I saw to it that I didn order them.
This is not done. . And also if you have changed the status of my order you should have intimated me before shipping it as I place the order more than a week ago, and there was enough and more time to replenish your stock too if the item was out of stock. And why would you accept orders for articles which are out of stock more than 2 weeks. This is simply unacceptable.
I place 2 orders (one with 11 items which did not have tea or coffee in it)and another (one with belgium truffles)
I end up getting tea and coffee in the package and no sign of belgium truffles and above all no intimation that you have changed the face of my order and justifying it with a company policy which you have completely violated.I feel cheated.
From: BloomEx
To:
Sent: Tue, March 16, 2010 11:09:52 PM
Subject: Order Status Change: Your Order xxxxxxx

Hi, Sebastian,

the Status of your Order No. xxxxxx has been changed.

Comments on your Order:
We have received your message. As per our policies listed on our website and in the email confirmation you received after placing your order, in the unlikely chance we are sold out of a particular flower type, we are able to substitute with another similar flower: Substitutions: Due to seasonal nature of flowers and order volume, we reserve the right to substitute with similar product of greater value.
It is very unlikely since the vast majority of our orders are produced at our own production facility. For the year 2006, our substitution rate was 1.3%.
Following rules for substitution will apply:
* Specialty Gifts Specialty gifts may be substituted with another specialty gift of greater value and of similar theme and category.

Thank you, Management mr
nisha1

With regards to my order, I have received notice from the recipient - Uxbridge receiver of the floral arrangement who tells me she was absolutely overwhelmed with the beautiful arrangement you prepared. I thank you so much. This was my first order with Bloomex and definitely not my last, your staff were extremely helpful, and courteous and the confirmation of delivery is very reassuring. Thank you again, Jo-Ann

We ordered flowers and chocolates, Hedghog chocolates. That was fine. We paid on Visa. The delivery came and they substituted Alcohol chocolate covered Cherries. My wife has cancer and is taking chemo therapy. She cannot have alcolhol. And anyway, no where on the order form did they have that chocolate. She wanted the ones we ordered and had been so angry, we don't even know anyone to give them to that she threw them away, what would you have done in this situation I ask, and so we sent an email and got no satisfaction for the order yet. If they are going to switch an order they should call and get permission first, in case of allergies too. Maybe they will read this and do the right thing for my wife. She is still pissed and will not let me order through Bloomex again. Her mother in law got hers correctly from them.

Where are the flowers? I gave specific instructions when paying, to phone first, as my mother lives in an apartment. The delivery people who presumably are sub-contracted to deliver, never received her phone number or this instruction. I left numerous phone messages (customer service with no one answering!) to cancel the order when it hadn't arrived. Now, she is supposedly getting them tomorrow. After two days of sitting in a box in some warehouse. CRAP customer service (non-existant). LISTEN TO THE OTHERS! BEWARE!

The product arrived promptly on the day promised, a very large box that was uncommonly light. The contents was nicely packaged with ribbons and arranged in a basket. The contents was most disappointing, it consisted of packages of individual items, of unknown brands, of obscure manufacture. Three small pieces of unrefined fudge, three stale truffles, two very tiny pieces of biscotti, about 20 jelly beans, a number one-ounce boxes of crackers, and a container of cheese whiz masquerating as a brie spread. Each of the items reminded me of snacks passed out in an airplane, in an airline on hard times.

Since it was a gift to me, I find it difficult to be honest with the giver of this who probably was impressed by the website. My company, however, uses services like bloomex claims to be, but I consider myself fortunate to have sampled the product before using the service. I don't expect this company to be around very long, and anyone who is a shareholder should try to unload as quickly as they can.

I ordered, over the phone, 2 bouquets from BloomEx on May 5th, 2017 for delivery on May 6th, 2017. I spent 20 minutes detailing addresses, bouquet types, and delivery times. Bloomex made a mistake with the addresses. One was correct and the second was a repeat of the first, basically they only entered one of the addresses I gave them, not both. They say they delivered bouquet A to the apartment complex on May 6th, 2017 but as no one answered the door they left the bouquet outside at the front door of the apartment building for anyone to take...which someone did as recipient A never got her flowers. I called customer service 3 times never once getting anything but an automated message system. I left three messages voicing my concern. I got a reply back three days after the day that bouquets A and B were supposed to be delivered. They claimed that I never gave them a second address (for bouquet B) and gave me a refund for bouquet A which was probably stolen. This was on May 10th, 2017. At this point I had not been charged for bouquet B.

Also on May 10th, 2017 I received another email from BloomEx saying they had delivered Bouquet B (to the address they claim I never gave them) a bouquet was delivered to recipient B but it was not the bouquet that I ordered nor was it delivered on the right day. I called twice and left messages with customer service (as again, there were no agents available) and finally got so frustrated that I called the sales line and spoke to a woman there. She understood my concerns although there was nothing she could do but leave a note for a manager to call me back, she said that it probably wouldn't be a problem to get a refund on the order and I believed her.

THEN, just yesterday, May 16th, 2017 (10 days after the original order was supposed to be delivered) I got an email from BloomEx saying that they were going to RESEND a potted plant (again, not what I ordered) to the address that they claim I never provided. I left one voice message at customer service and finally wrote an email saying that I did not want the flowers sent, that I wanted a refund as the delivery is 10 days late and not what I ordered. I received an email this morning telling me that the order was DELIVERED. I phoned recipient B to ask if she had received flowers. She said no but that she did get a call at 9:30pm the night before from a BloomEx driver asking her if she was home for a delivery. She said yes, unfortunately, the address (again, the one they claimed I never gave them) was recipient B's office not her home. She received a call from the driver 15 minutes later yelling at her for not being at the address he had. I immediately phoned the customer service line this morning, May 17th, 2017, as per usual no one was available to take my call. I called the sales line and they left a message on my file for a manager to call me. A manager called me promptly. After explaining the entire situation and stating that I wanted a refund, the manager refused. She called me a liar when I pressed her about the driver's gall at yelling at recipient B : "our drivers don't do that", when I questioned her about the ethics of delivery 10 days late for something I never actually ordered and charging my VISA for it without my knowledge/consent she said that they were allowed to do it. oday is May 17th and a cheap looking half dead flower (yes…one flower) was delivered to recipient B, the flower was not the arrangement I ordered NOR was it in the glass vase that I also ordered. BloomEx refuses to give me a refund or even an apology for the treatment that I and recipient B have been subject to.

I own my own business (I am not a florist so I have no professional grudge against BloomEx as they would obviously like you to believe), and I would be embarrassed if I ever treated ANY customer with such rudeness. Shame on you BloomEx!

I live in the UK and when my family in Canada were celebrating together I chose a beautiful arrangement from Bloomex's website for delivery to the home for the occasion. What was delivered was a very poor bunch of flowers that were not arranged and probably purchased from the Special aisle of the local store.
I complained and the company promised to send a replacement arrangement. This was barely acceptable as the event had been missed, but when my mother was hospitalised I asked for flowers to be delivered and this was ignored.
Given the number of complaints regarding this company, Bloomex, consumers should be protected!

My boyfriend paid nearly $100 dollars to have Bloomex deliver flowers, chocolates and a card on Valentine's Day. The items arrived with a card addressed "I love you Jaqueline", no chocolates and my name is Sonya. Rather than refund the error, they have offered to refund the truffles only. No apology. A refund of $14.95 on an order that totalled $100. They claim the bouquet that was delivered was mine. Really? You gave the wrong card, no truffles, but the flowers were mine?

Ordered flowers for my friend's 65th birthday. The flowers arrived almost dead with a couple of roses missing. They also promised iris in the bouquet and that wasn't there as well. Bloomex has the worst customer service. They provide several phone numbers on their site which seems to go to voicemail. I called several times and was unable to speak to a live person. I left messages and no one returned my call. I also sent email but yet to receive a response.

I am disputing some of the charges with my credit card company. You are guaranteed disappointment by ordering from this company.

Order #[protected]

My sister send flowers to me in Ontario from Arizona. When I receive flowers I take a photo, send to the purchaser with a thank you. In this case what she chose to send was not what was received. It was supposed to contain many carnations among other flowers. What was received had not one carnation but many mums. Florists seem to be substituting less expensive arrangements than what is being paid for. I do not like to hear that people get ripped off in this manner. With today's technology it is easy to share what was purchased with the click of a button. Florists, as in this case, seem to forget that. Although the goal was achieved in surprising me etc. and making me happy, the point is the substitution.

I placed an order for flowers to be delivered 4 days in advance. 2 days after the scheduled delivery date - no flowers, no refund, no calls from their customer service and the only option is to leave a voice mail! Oddly enough a human is ALWAYS available to take new orders! Avoid this company at all cost!

Time after time, Bloomex has provided bad service, with no apology. I live in the UK and found their ordering process easier than other florists, which is why I kept using them, but their failure to deliver my Mother's Day with out apology or explanation is the last straw and I will never use them again. I even lost money, as because of a fluctuating exchange rate, I was refunded less money than I paid! I think Bloomex should refund the difference (plus some, to make up for the mistake!) but they refuse to take responsibility. We had frozen flowers, flowers delivered on the wrong day, and orders changed without checking with us first. I strongly advise giving Bloomex a miss, unless you enjoy losing money and feeling extremely frustrated!