Bloomex
Reviews and Complaints

I placed an order May 6, 2010. May 11, 2010 flowers were still not delivered. I have left messages on the phone, via email. live chat and with the order desk seeing how that the only way you can talk to a live person. Still to this day I have not heard or recieved an email from no one...They got my money I got nothing, As far as I am concerned this is THEFT...

I contacted them 5 minutes after I placed the order as I realized they had over charged me for delivery. Their phones do not lead to any person as I always get a voice-mail.

I got an email response from them after 2 days and was told that I could not be refunded as the order was already lined up for delivery. Despite several phone messages and emails I was not refunded the money.

The irony is though that even after billing me they did not deliver half the order. My surprise for my old mom was ruined because of them. Do yourself a favor and order from SOMEONE ELSE.

I ordered flowers and chocolates for my sister on May 6th for delivery May 7th. I paid extra money to have the delivery between 9 am and noon on the 7th. My sister never received the flowers or the chocolates. I have been trying to get in contact with this company since 12:10pm May 7th and still nothing. I have called and left messages, no return phone call. I've emailed 3 times and nothing. I tried their online live chat, it doesn't work. I am at my wits end here. The flowers and chocolate were suppose to be a surprise for my sister to lift her spirits. She had a major car accident earlier this week and is a very luck lady. I didn't want to have to bring this to her attention as again, it was suppose to be a surprise. I will never deal with this company again, and if you are smart you will read all the other complaints and believe them. My unfortunate part is I didn't investigate them first. We have an online business and would never dream of treating our customers so bad. I have to wait until the charges are posted to my visa before they can do anything. Once this happens they are going to reverse the charges for me.

Bonnie

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.

Since they ask for full name and order # - as if we would make up their horrible service, Cheryl Moore 924987. Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

Hi Have been ordering flowers from Bloomex to send home to family and friends in Nova Scotia. I have never really seen what they look like until they arrive until today. My mother sent me a photo of the roses I sent to her for her Birthday. The photo on the website displays a beautiful arrangement of pink, red, white, yellow, and orange roses. It was beautiful so I ordered it. The actual arrangement recieved has 2 cream, 2 orange, and 8 red roses. It is horrible to look at, tacky and just not at all what was expected. I am so bothered by the lack of customer service. It doesnt exist. I sent the photos to compare and they said becuase they were not damaged nothing would be done. I will never use them again and will be telling everyone i know about how horrible of a company they are to deal with.

I am so disappointed in Bloomex, I ordered the purely premium with 3 birthday balloons and this is what my brother in law received for his 50th birthday...

1 Box chocolates
1 pkg. crackers
small jam
1 small pkg. jelly belly
1 small 3 oz box cookies
10 earl gray tea
1 small coffee
1 baby bell cheese
1 cheese spread
no balloons What is sad is this is the replacement for the fruit basket with a balloon not blown up and rotten fruit (not the basket that was ordered) that was sent on his birthday.

You would think that the second time and numerous calls and e-mails on my part that it would be done right.

I have askecd Bloomex to send the purely premium with the 3 balloons or refund my money and a phone call from management so they can understand how the lack of communication in this company is going to cost them.

Just to let you know I am the President of a company here in Calgary and picked Bloomex on a recommendation to use this company for our clients. If this is not solved I will not use this company and will file a complaint with the Better Business Bureau as well will not recommend you (word of mouth is everything)

Waiting for a response from the sounds of it I should not hold my breath. I have never had so many problems with a company.

I have tried to contact your office on several occasions and no one has called me back. I purchased these items yesterday, Monday August 24, 2009. I ordered three happy birthday balloons and received a GET WELL balloon, which is not what I ordered. The other balloons that I received are already flat and out of air. This was a horrible order for my fiances birthday and I am very embarrassed. I am very dissatisfied with the service I received and something has to be done about it. I read the comments that everyone else had on measuredup.com and they were not good rating for your company. If I would have read them a head of time I promise you, I would not have ordered anything from your company. That's the problem with technology no one wants to talk over the phone or face to face anymore and everyone is becoming lazy and very unprofessional. It makes you not want to do business online because of the lack of trust and honesty. And for this to happen, I don't think I want to order anything else online, because the pictures that you may place on your website can be very deceiving. I need someone to contact me as soon as possible. And I want to say thanks a lot for jacking up my day!

I ordered an orchid to be delivered to someone in Halifax at a cost of $70 and a basket of cookies and candies was sent instead. I was not aware of this until I spoke with the recipient. Bloomex does not "investigate claims of dissatisfaction beyond the first 7 days of delivery". Their 'customer service' spokesperson disconnected my call when I asked to speak to her supervisor. Then they had the audacity to send me a 15% off coupon for MY NEXT ORDER!

This 'company' is owned by Dimitri Lokhonia and the complaints against Bloomex are many. Unfortunately, I found this out after the fact.

I ordered a flower bouquet for Mother's day online, about a week in advance. Everything seemed fine, along with email messages confirming receipt of order, verification of order, and even an "order has been sent out" confirmation on Mother's day.

It turns out the "order has been sent out" was not true. The flowers never arrived. I emailed to ask what happened (hey, mistakes happen), got no response. Three days later, they show up with a delivery that was not what I ordered, and the flowers were in very bad condition (almost dead). My Mother has never criticized a bouquet before -- she's too polite in most cases -- but this time she asked, "Did you use another florist?" When I said yes, I was trying a new one, she said, "I wouldn't go with them again. There's no vase and the flowers are wilted."

Two weeks and multiple emails later, absolutely no response. I will never use this company again. As far as I'm concerned, this is fraud.

Placed an order yesterday. was not given a customer or order number since I don't have a home email address & don't like giving my work email for personal affairs. I wasn't informed of that, but only discovered today.

Was not told about your delivery policy either. I was told that the flowers would be delivered yesterday but wasn't told that after 1:00pm the deliveries are usually made the next day. Had I known, I would of dealt with another company...as I shall do in the futur. Impossible to reach customer service and without an order #, I have been given the "run around" by other employees. I would like the flowers to be sent today between 3:00 and 6:00 but cannot speak whith customer service.

My sister was diagnosed with cancer. I was in a position to take care of her, driving her to treatment and doctor’s appointments and staying with her all day as the effects of chemo and radiation took their toll.

Early on, and in thanks, she sent me a chocolate ‘bouquet’ from Bloomex (Sept. 9, 2009). Needless to say, we got the wrong order. Customer service was of little help. To date, I have not received the chocolates nor a refund.

I won’t bore you with the details, we all have our own, but Visa tried their best and although they agree the situation is suspicious, they were not able to refund our order. What a shame.

Visa did say that if there are a large number of complaints regarding a specific vendor, they can discontinue the vendor’s ability to use Visa as a credit supplier. I will be following up with Visa International at http://www.visa.ca. I am aware I may not get far, but I will try.

Here’s what the Better Business Bureau has to say about Bloomex:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings

http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.

I am writing to your customer service department regarding an on-line order place on December 21 2009 in the amount of $102.02. I placed the order and paid for it with my BMO Mastercard with the understanding that the flowers would arrive in time for Christmas. The flowers indeed arrived; however, the bouquets were completely frozen. My relatives were assured that another delivery would be made with fresh flowers. Over 7 days went by and no flowers arrived.
When I became aware of the situation, I was upset and I attempted to contact Bloomex Canada by calling the 1-888 number I found on your website. It took another 2-3 days before a customer service rep actually called me back. In talking with “Angela”, I got some flack about the order and she was trying to convince me that because my relatives accepted the order, the transaction was complete. Needless to say, I kept pursuing the issue and a 2nd order was re-sent on or about the 13th of January. Again, the bouquets were frozen and this time my relatives sent the flowers back with the delivery guy who ensured them that a new set would be delivered and that he would take care of it. Again, after a week, no new delivery.
Now, I have neither clue who delivered these flowers nor do I think that it is a customer’s responsibility to track the order down to ensure proper delivery. After learning that the 2nd delivery was frozen, I was now angered. I phoned customer service again and left at least 2 messages with “Angela” in hopes that this whole situation would be rectified. To this date, I have not heard back from anyone in your Customer Service Department. I have spoken with my credit card company to reverse the charges of $102.02. According to their policy, I have to attempt contacting the company that I made the transaction with. It is now the middle of February and I am out a significant amount of money, my relatives think your company is a joke and I have spent a lot of my personal time trying to work this out. It is my hope that your company will reverse the charges from my credit card without any fuss.
Please advise me of how your company wishes to proceed as I am considering legal action as well as a complaint to the Better Business Bureaus of Manitoba and Alberta.
Order # [protected]

I ordered 4 identical flower arrangements for my family in BC for Xmas. Here are the issues I encountered and as yet, have not received any response to emails or phone messages.

Order 1:
- Emailed to change delivery date (1 week in advance). No response. Finally did a Online Chat and had person confirm new delivery date (but did not print out chat log). Flowers still arrived on original delivery date. Flowers were broken, missing candles, ribbon, & pine cones, and greenery was not varied.

Order 2:
Missing candles, cones, exotic foliage and ribbons.

Order 3:
Missing candles, no pine cones, and only 1 type of greenery.

I was always able to get to a person if I wanted to order, but never if I wanted to have customer service.

This is their description of what was ordered - LF54-50 - compare it to what was delivered for order 1:
Perfectly arranged in this festive arrangement are 2 candles, 4 roses, 7 red carnations, 5 chrysanthemums, corns, assorted greens, decorative ribbons and container with special floral foam to keep flowers fresh for at least a week.

I ordered flowers for my mom for her birthday I ordered 2 days ahead of time. Three days after her birthday she still hasn't received the flowers. Every time I try to talk to someone there they say they will get back to me as the need to talk to the production facility. I still haven't got an answer back. I am very upset with the way I have been treated and the fact that I didn't get the flowers out to my mom. I would not recommend using BLoomex ..

Buyer beware
This company does not stand behind its product and its guarantee of service and delivery. They do not provide a satisfactory solution to their mistakes in service and delivery. Never again.

A friend of mine arranged for 24 long stem red roses to be delivered to my home on Jan 5/10 before noon. They arrived about 4pm, in poor condition (damaged flowers, two different types of roses, two different batches of flowers). I submitted a complaint by both phone, and email (as instructed - including photos of the flowers). A representative called me and said they would be replaced. Over the weekend I received a call saying that the replacement flowers would be delivered on Tuesday. They have not arrived. I phoned the company earlier today to make inquires and no one has called me back. I would not recommend this company to anyone wanting to order flowers over the internet.

Avoid the folks at all costs. They took my order for funeral flowers and did not deliver. Then after numerous calls they delivered something different. The flowers I orderdered Memorable Essence Price: $67.99 states that the arrangement is 48 by 48 inches with all types of lowers especially roses. What arrived was something about 20 by 20 inches with no roses and only a few chrysanthemums. They are cheats and tricksters and unfortunately since I am based in the US with little recourse except to try and call them which they ignore.

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door at 1 pm but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace her GIFT. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

Bloomex is absolutely terrible. They must rely on the fact that it is hard for recipients to tell the 'giver' that their gift was so bad. My (long distance) boyfriend has used them a couple of times and I don't have the heart to tell him how horrible the flowers are when they arrive. The pictures and descriptions on the website are all lovely. The flowers that arrive are wilted and brown. There is none of the promised variety or 'filler' greens/baby's breath. There is also no customer service if you try to complain. No one answers the phone and they refuse to do anything about the terrible service. I'm going to have to go through the uncomfortable process of telling my boyfriend this time because it kills me that he's spending so much money on such a terrible product.

I purchased a birthday gift basket including flowers, diabetic chocolates and balloons costing a pretty penny at Bloomex.ca, paying an extra-fee for the flowers to arrive on 'the same day' and they NEVER ARRIVED! On the day they were to arrive for my friends birthday I tried contacting them on their skype (not in service at the time) so I was in contact with them via online chat window available at the time. I was assured that it was not only going to be delivered on that day (a Sunday) and on time if not earlier. My friend waited almost 2 hours after agreed upon delivery time before she had to leave for dinner reservations and still no gift basket. I called them 4 times, all those times, they were no representatives available at the customer service department, but I always managed to get a live human being when I called the order line trying to get a transfer to someone to talk to to demand my money back. When I got a call back in response to my many msgs the reply was "Management will look into it and see what happened and contact you as soon as possible" nothing happened no reply. I went back to talk to the a person on their live chat program demanding a refund and their reply was that management would see to it. Next credit card statement the order was STILL CHARGED! NOT REFUNDED! I requested a cancel on my credit card for fraud and not receiving product. Card company gave bloomex 2 weeks to reply funny somehow they replied to my credit card company with some phony story about delivery but they never contacted ME and the gift basket never arrived!

To quote another bloomex victim I just saw here (I wish I had read up on this awful scamming company sooner) interesting how bloomex "ALWAYS has someone to get ur order...How strange...In their policy, Bloomex say that they would refund a customer if the flowers weren't getting at the right day, that's all bulls**t!"

PLEASE PLEASE PLEASE people, just DON'T buy at Bloomex! WARN your friends, family and co workers to save them and yourself your hard earned cash not to mention the heartache and headache DEFINITELY check any internet company or comments on them before buying from them!

P. Gutierrez-Mazak