Bloomex
Reviews and Complaints

Ordered two bouquets of flowers for mothers day on the Thursday. Friday I received the confirmation in my email that by cc was charged and the order confirmed. On Mothers day happened to check email in morning to discover that another email was sent canceling the order. Although the website claims to have a live operator 24/7 i was told by an automated machine to call Monday morning if there was a problem with an order. Monday i called to speak with a woman named Romanda who rudely told me that they were too busy to fill the order, she told me there would be an investigation and they would call me back later. When i asked about a time frame she forcefully said they would call when they could and hung up. This prompted me to google Bloomex and that is when i found that have had 356 complaints brought to the BBB in the last 3 years and refuses to work with them to resolve any disputes. This is the first time i have ever written a complaint or comment on the internet but i thought i'd warn others before they have a special occasion spoiled or are left as shaken up as i was over there harsh and aggressive customer service.

Yvonne is right.

Beware of Bloomex. They are a terrible company to deal with and they have horrible customer service. I had them do 5 deliveries for me and 3 of which were a bait and switch. It's like playing a game of flower lottery with these guys, you choose what you want to have delivered but there's no way to tell what they will actually deliver.

They'll deliver anything out of random. I am not talking about fancy, complicated orders here. I purchased some plain, regular red roses for delivery to my girlfriend, they delivered a bunch of random flowers. This happened twice. They said they were out of stock. Please. Don't lie to me. Which flower shop would be out of 6 regular red roses on a Thursday not near any romantic holidays.

I contacted their customer service to complain. One of their customer service rep told me they'd refund me after making so many mistakes. All I had to do was to email them. I did. I got a response saying nothing will be done, "case closed". I wrote back an email saying I've been a loyal repeat customer, I've purchased flowers and gift baskets from them and they've been screwing up too many times. I received no response afterwards.

If you really care about the person you want to send flowers to, please, do not deal with Bloomex. They advertise lower prices because they won't deliver what you order. I am furious and I will be going everywhere on the internet to write about this horrible experience with a horrible company.

J.C.

Comments were that it was the most beautiful fruit basket they had ever seen. Thank you Bloomex. This was my first time ordering and I will definitely only order from Bloomex from now on. Noella

I have ordered flowers from Canadaflower.ca for a very special occasion. I was truly counting on this package to arrive as promised on Aug 8th specially after i contact Customer service department more 2 times to ensure that the order will be deliver on Aug 8th and i was told that everything will arrive on time no problems, but nothing was received. Costumer service was contacted 3 times on Aug 8th with regards to the delivery status and the only agent that was there that time he's name was Greg ; first time they said the package was leaving on the 2pm run and should arrive to its destination by 5pm, second time one of your agents was supposed to contact the delivery people and we were made a promise of a response of the status by email "shortly" (to my email and the second email in my file) but nothing was received by email at all and the third time costumer service was called, no straightforward answer was never given as to why still passed 6pm my order still didn't get to its destination! NEVER DEAL WITH THE IN THE FUTURE

these guys are terrible... i amazed you had a remotely decent experience!

I ordered some flowers for Mother’s day 3 days in advance;
Bloomex charged my account on the date of the order. As of 9:45 PM on Mother’s
day, the flowers were not delivered. I tried getting in touch with Bloomex via
Chat, I was told there was nothing they could do and since Mother’s day is a
very busy day, and that I should be patient, I was send a link to leave a message, when I
clicked on the link, I was told that my address has been blacklisted and
therefore I was unable to leave
a message not get back in touch with Chat. My mother is in Ill health and this
might be her last Mother’s day, how could a company be so cruel and heartless.
What would it have cost Bloomex to put more drivers on the road? I hope
everyone learns from me and do not purchase from Bloomex. Bloomex should be out
of business.

I LOVE BLOOMEX.CA! THEY ARE THE ABSOLUTE BEST FLOWER COMPANY IN THE WORLD! THEIR FLOWERS ARE SO FRESH, AND THEY HAVE AWESOME CUSTOMER SERVICE...USE THEM AND YOU'LL LOVE THEM FOR SURE- I DO!

I LOVE BLOOMEX.CA! THEY ARE THE ABSOLUTE BEST FLOWER COMPANY IN THE WORLD! THEIR FLOWERS ARE SO FRESH, AND THEY HAVE AWESOME CUSTOMER SERVICE...USE THEM AND YOU'LL LOVE THEM FOR SURE- I DO!

Order flowers online from bloomex. The site was easy to navigate, I placed my order online for delivery that day. I received and email
later on during the day from bloomex stating they attempted delivery, but there was no such recipient at that address. I called and had to leave a message for customer service, within 10 minutes a customer service rep called me back, she told me they tried to deliver the flowers at 3pm, and no one by that name resided there. I aksed her to confirm the address, and I had made a mistake entering in the address. I told the rep that the flowers absolutely needed to be delivered that day as it was for a birthday present. She corrected the address, and said she would notify their warehouse to have the flowers re-delivered. At 6pm, I got a call from my sister- they flowers had arrived and she said they were absolutely beautiful! Later that night when I was checking my emails, I received another email from Bloomex stating the flowers had been delivered, and thanked me for my business.

I was very impressed with the level of customer service, despite everything, they corrected a problem and sent out the flowers right away so that I wouldn’t miss an important day. Great service! I would easily recommend this company to anyone.

I LOVE BLOOMEX.CA! THEY ARE THE ABSOLUTE BEST FLOWER COMPANY IN THE WORLD! THEIR FLOWERS ARE SO FRESH, AND THEY HAVE AWESOME CUSTOMER SERVICE...USE THEM AND YOU'LL LOVE THEM FOR SURE- I DO!

Order flowers online from bloomex. The site was easy to navigate, I placed my order online for delivery that day. I received and email
later on during the day from bloomex stating they attempted delivery, but there was no such recipient at that address. I called and had to leave a message for customer service, within 10 minutes a customer service rep called me back, she told me they tried to deliver the flowers at 3pm, and no one by that name resided there. I aksed her to confirm the address, and I had made a mistake entering in the address. I told the rep that the flowers absolutely needed to be delivered that day as it was for a birthday present. She corrected the address, and said she would notify their warehouse to have the flowers re-delivered. At 6pm, I got a call from my sister- they flowers had arrived and she said they were absolutely beautiful! Later that night when I was checking my emails, I received another email from Bloomex stating the flowers had been delivered, and thanked me for my business.

I was very impressed with the level of customer service, despite everything, they corrected a problem and sent out the flowers right away so that I wouldn’t miss an important day. Great service! I would easily recommend this company to anyone.

I ordered flowers from Bloomex about a week ago, everything was smooth and easy. I searched online for flower delivery to Calgary, and came across Bloomex Canada. I thought I'd search for coupons and came across canadianfreestuff.com and found a Bloomex flowers coupon for 15% off Bloomex.ca. I used the code "deal" in the coupon field before checkout and saved $9 off my order. Sweet! The flowers arrived on time, and my friend told me the flowers were awesome. I recommend them indeed! Natalia

Yesterday I ordered the new Give Hope basket on bloomex.ca's website. The basket was specially designed for the Canadian Cancer Society, where Bloomex.ca Canada is donating 20% of the sales to cancer research. I ordered the basket for my assistant, because I wanted to see the size and quality of it (plus it was a great way to remind her that she is very important to me). The basket is really big for the price, so I will be purchasing this basket for my corporate clients as a holiday cheer gift. Considering the cancer society benefits a great deal from it, I am very satisfied!
Annette Lawson

Exceptional service! After placing an order with Bloomex for delivery to my daughter in Red Deer, AB, I was informed that my daughter's work address had changed, and I was sending her the flowers to the old address. I contacted Bloomex, where the service rep was very pleasant and corrected the delivery address for me right away. The flowers arrived on time the next day as requested, my daughter put them on her desk at work because she "wanted to share their beauty with everyone". Great service and wonderful flowers.

The lady who received the flowers I ordered from Bloomex was very pleased with them. This a very simple process that I would recommend to anyone. As it was last minutes and I was able to do it after hours. It was convenient and easy.

Vivian

I also ordered flowers for a very special person from just outside St. Louis, MO who deserved some form of gratitude for what she did for me, so I ordered an arrangement from Calgary AB and Bloomex delivered as they said they would on time and in great condition. I love Americans and Bloomex. Trust 'em as I did.

Danielle

I found out about bloomex.ca through google and checked your website - I ordered over the phone - the people were very helpful and nice. I liked the confirmation email - it allowed me to notice and phone back and change a small spelling error. My basket was delivered as promised. From the sound of the thank you I received, it was very nice.
Thank you bloomex, I will be ordering through you again for sure.
Leslie

I agree! I ordered flowers from Bloomex Ottawa for my gf's birthday. The flowers arrived ontime and in great condition. I received emails throughout the entire process to keep me up to date with the status of the order. I then received a feedback email from Bloomex about 5 days later. I like the way they wanted to keep their client happy by asking for our opinions!

Great service overall!

Great website. Easy to navigate. Service was great. Both times the recipient wasn't home, but they did receive the flowers eventually. Would like if they could actually confirm delivery to recipient (not just address). Overall, BEST online flower delivery service available!
Trevor D
847214

My great uncle passed away, we contact Bloomex for the funeral arrangements. The girl on the phone was really helpful, she took the time to go through the arrangements, we wanted yellow roses instead of red for the Unequivoval love spray. She custom made the spray we wanted with our specs. It was delivered 2 hours before the service (we ordered it at noon, it arrived at 2pm). It was the most amazing spray I have seen, it was ot too bold to be offensive, but yet large enough, larger than we expected. The spray was put together beautifully. In such an emotional time, it was great to see that a company took the care and time to help up make the day go by easier.

The prices were very reasonable, and we would tell anyone looking for flower delivery in Canada: go to BLOOMEX, you won't regret it.

Dear BloomEx, Our order has been delivered safely to our son in Calgary and was much appreciated. It is good to know that we can order gifts with ease and confidence from your website, especially when we are so far away. Many thanks for an excellent on-line service. Kind regards. Ted

lol Bloomex writing there own comments ... to funny ... not hard to tell when you read the same thing basically ...
BEWARE OF BLOOMEX ...

As a customer from the UK I found the ordering and transaction really easy. I was kept up to date with the orders progress and was informed when the flowers had been delivered. I particularly liked the fact that I could talk to someone online when I had a query. I have ordered a few times now and I will continue to order flowers etc through Bloomex as I have had nothing but excellent service and anyone who receives what I am sending through Bloomex has been very impressed with the quality.

I agree! I ordered flowers from Bloomex Ottawa for my gf's birthday. The flowers arrived ontime and in great condition. I received emails throughout the entire process to keep me up to date with the status of the order. I then received a feedback email from Bloomex about 5 days later. I like the way they wanted to keep their client happy by asking for our opinions!

Great service overall!

I ordered flowers from Bloomex in Edmonton for someone in hospital. I did not see the product (in real) and I was told it has been delivered in time.

The Bloomex website shows great quality/price and the delivery is fast. My friend didn't tell me about the flowers while she was at the hospital. But when I met her days later she kissed me and thanked me for the beautiful flowers she received from Bloomex.

Ordered Mother´s Day flowers, they were delivered no one was home so the box was left stuck between mosquito screen and front door. When mom got home she opened box of dryed and half dead flowers!

I am reclaiming but no answer, lets see how this ends! Now a friend told me that this happened to her last year with Bloomex also, , , , , flowers left in door and in bad condition!

I ordered Mothers DAy Flowers from them - they were reasonablky priced and my Mum absolutely loved them. She kept saying they were just gorgious. Thansk Bloomex! Keep up teh great work

Those people who order and are not present to see their product should be wary. I spent $155 dollars on a funeral arrangement. They sent alright, however, the roses were dead and there was no greenery or babies breath or a banner. Being time sensitive I called back and told them what occurred they contracted out another company who sent 16 pink roses. I paid for 36 red. The funeral director advised me that they always have problems with Bloomex. Sad that there is little respect for those who order during a very sensitive time. When I called I was yelled at and they told me my phone calls were not logged-but they had to have been because when I called back they had my cell phone number which I only gave them when I called to complain. My aunt from the states ordered from them as well to be delivered to Toronto, and i know that it certainly wasn't what she requested albeit those flowers were alive!

We placed a flower delivery order from www.bloomex.ca for a special anniversary gift to our dearest friends. The ordering process was so easy, we ordered 24 Calla lilies to be delivered to the restaurant we were celebrating the event. Bloomex Canada delivered the flowers on time that night, and they were stunning! Our friends were very impressed, and thrilled. I was very happy at the experience of using www.bloomex.ca, and would recommend them to others. I even received a discount CODE for my next order, which I was appreciative of receiving.

I LOVE BLOOMEX.CA! THEY ARE THE ABSOLUTE BEST FLOWER COMPANY IN THE WORLD! THEIR FLOWERS ARE SO FRESH, AND THEY HAVE AWESOME CUSTOMER SERVICE...USE THEM AND YOU'LL LOVE THEM FOR SURE- I DO!

Order flowers online from bloomex. The site was easy to navigate, I placed my order online for delivery that day. I received and email
later on during the day from bloomex stating they attempted delivery, but there was no such recipient at that address. I called and had to leave a message for customer service, within 10 minutes a customer service rep called me back, she told me they tried to deliver the flowers at 3pm, and no one by that name resided there. I aksed her to confirm the address, and I had made a mistake entering in the address. I told the rep that the flowers absolutely needed to be delivered that day as it was for a birthday present. She corrected the address, and said she would notify their warehouse to have the flowers re-delivered. At 6pm, I got a call from my sister- they flowers had arrived and she said they were absolutely beautiful! Later that night when I was checking my emails, I received another email from Bloomex stating the flowers had been delivered, and thanked me for my business.

I was very impressed with the level of customer service, despite everything, they corrected a problem and sent out the flowers right away so that I wouldn’t miss an important day. Great service! I would easily recommend this company to anyone.

I agree! I ordered flowers from Bloomex Ottawa for my gf's birthday. The flowers arrived ontime and in great condition. I received emails throughout the entire process to keep me up to date with the status of the order. I then received a feedback email from Bloomex about 5 days later. I like the way they wanted to keep their client happy by asking for our opinions!

Great service overall!

Great website. Easy to navigate. Service was great. Both times the recipient wasn't home, but they did receive the flowers eventually. Would like if they could actually confirm delivery to recipient (not just address). Overall, BEST online flower delivery service available!
Trevor D
847214

I ordered a Gift Basket for my Mother in Law who recently moved to a Seniors Home. She lives in Toronto and I live in Nova Scotia. The order process was easy and fast. She recieved the Gift Basket the next day and she loved it. I will use your service again in the future. Thank you very much.
Norma

After I made my order from what I saw regarding comments online I got worried but my delivery was made to the hospital the day requested and from all accounts the flower arrangement was beautiful. They even remembered to include my special request of yellow roses my friend's favourite which really cheered her up.

Thank you.
Sheelagh

Bloomex is the WORST company EVER! Wow, I ordered flowers from them which were not delivered on the day stated and then they switched calla lilies with crappy lilies (but still charged me for calla lilies) and told me if i wanted to cancel my order it would be a $25 dollar cancellation fee? They didn't even give me what I ordered! I told them i didn't want them for the above reasons and that the person getting them would not even be around the following day. They still sent them?!?! So she came in on Monday, got a box, which consisted of dead flowers lying there, red ones, which she likes white calla lilies which is what I ordered! I talked to some very rude, girl named, Megan (refused to provide last name) and after an argument she would give me back my money but that is it. Never once did I ever get an apology. Wow, WARN EVERY ONE you know about this rip off company!

With regards to my order, I have received notice from the recipient - Uxbridge receiver of the floral arrangement who tells me she was absolutely overwhelmed with the beautiful arrangement you prepared. I thank you so much. This was my first order with Bloomex and definitely not my last, your staff were extremely helpful, and courteous and the confirmation of delivery is very reassuring. Thank you again, Jo-Ann

Yvonne, it is very unfortunate that your disdain for your recent employer has resulted in you posting malicious, defamatory statements, to which you will be held accountable. We found it necessary to clarify some of your nonfactual remarks, so that your posts included with ours will reflect the correct information regarding Bloomex.

1- PAY STRUCTURE AND BREAKS- Yes, you are not paid for breaks, or your lunch. HOWEVER, you signed a contract BEFORE commencing your employment, which stipulated ALL these conditions of employment. YOU agreed, no one forced your to sign the contract, you had the opportunity to decline the position once your read the terms, but you DID NOT.
A) Breaks you did not take -the system records when you log on, make available, make busy and log off. You tried to claim break times on your pay, and you were caught. Consequently, you were not paid for it.
B) Your incorrect email deduction- you are given a print out of the incorrect email you have been deducted for at each pay. You can verify for yourself that the emails are incorrect. You make it seem as though Bloomex just randomly picks a figure to deduct off your pay, which is incorrect- you get the list of incorrect emails for your own verification.
C) As for SLAVERY -$10 per hour plus bonuses is a respectable pay considering you are working from home and not subjected to typical expenses such as gas, wear and tear on your vehicle, proper office attire, etc not to mention the convenience of not sitting in rush hour traffic, time traveling to and from work, office politics, etc.

Perhaps the most ridiculous part of your posts is you claiming breaks are unpaid, you don't get paid to take a pee, you get deducted for incorrect emails (which is done to ensure quality and accurate work ethics), etc, which you knew about before and during your employment.

2- THE INFAMOUS COMPUTER GLITCH- Angela sent the email to all operators, she stated there was a glitch, as it was easier to say glitch to operators, then to attempt to explain a system that they do not know, understand or even have access to. The "glitch" in which Angela referred to is not a "glitch", it's an adjustment of taxes from province to province. Depending on the province which places the order, it default's the tax increment to Alberta, and the tax amount is adjusted after the credit card information is entered, as it processes the correct province of origin's tax amount. So your defamatory statement of Bloomex "ripping off all orders" is false, you made this statement without even knowing the system. Of course, we felt it unnecessary to explain this to operators, as they do not have access to the administration system.

3- PRIVACY POLICY AT BLOOMEX- We want to make this perfectly clear: WE AT BLOOMEX HAVE NEVER SOLD, LEASED, LOANED, GIVEN AWAY IN ANY FORM OR FASHION CREDIT CARD INFORMATION. Our system doesn't store credit card information, and Ms. Yvonne Belanger would NOT know this as she has never had access to the Administrative system. If, Ms. Belanger retained any personal customer information for her own gain or profit, she is violation of the contractual agreement she signed, and the Privacy Act.

4- PERSONALLY ATTACKING OTHER EMPLOYEES- Your malicious, rude comments personally attacking other employees is completely uncalled for. Your immense hatred towards Megan and Angela is unwarranted and unfounded. Your comments are disrespectful, considering no one at Bloomex has ever personally attacked you or your character, you should consider exercising the same discipline.

5- YOUR BEHAVIOR- Yvonne Belanger, you have malevolently and continuously harassed employees at Bloomex. You have repeatedly called our 1-800 number to tell operators they are ripping people off, and that they in turn will be ripped off. You, Yvonne have illegally placed orders with "fake" credit card information. You have retained Bloomex client emails, and sent them deceptive spiteful emails. You post fictitious "emails" from alleged employees and Dimitri, to which you cannot substantiate. You have obsessively posted your dishonest remarks repeatedly. You created this drama over purportedly being underpaid for 3 hours, to which was graciously pointed out to you as breaks, has spiraled into chaotic fabricated allegations and deceitful accusations. The most disturbing behavior is you have uttered death threats to both Angela and Dimitri, you have continuously called at harassed the office, all of your actions have resulted in the police being contacted.
The police have advised you that we have had no other choice but to get a restraining order against you because of your unlawful and reckless behavior.

6- CLAIMS REGARDING YOUR PAY- In regards to your claim for your pay, you are not owed any compensation, as you did not fulfill your contractual obligations which you agreed to abide by.

We do wish you the best in future endeavors, however you will find it difficult to find employment if you continue to illicitly breach company privacy policies and contractual obligations.

Michelle Robitaille
Public Relations Manager
Bloomex Inc.

Mom got her birthday bouquet today two roses in the composition are wilted. One very badly. Bloomex might be a good price but thats really sad as that flower has no business being gifted.

They are all stupid! I ordered flowers last mothers day, and they didnt deliver it on time. So i just cancel it. I received a cancellation email, and after a few days they deliver the flowers. I am chatting with there customer support, after my complain they didnt response and after a few minutes they blocked me! Wth!

THIS IS THE WORST COMPANY EVER! Ever! They did Valentine's Day morning delivery at 4.30 pm !?! My wife was gone at 2 p.m. so they just drop the flowers at the neighbour. Nobody ever called me that they were late or that they did not delivered the flowers. When I try to contact them, it took them 14 days to respond and tell me that they cannot give me a refund but only 15% off my next purchase with them. I would sue them big time but I live in California and their office is in Ottawa so it is not worth it. They ruined my Valentine's and acted like it is usual practise for them, not even "I am sorry" or something. If anybody start a lawsuit against them, pitch me in.

HORRIBLE COMPANY. This company took my money, then changed the delivery date twice, and refuses to refund my money. I've spoke with customer support 5 times and they just keep telling me they will give me a store credit which I do not want. AVOID THIS COMPANY.

My complaint is with google and bloomex. Google has added an ad word policy that directly affects my business negatively. Bloomex is using this policy to re direct online customers away from my website and many of them don't even realize it. It is a place- name ad word policy. They can put a place, ie: Summerhill( as it is an actual place) and just so happens to be my business name dash and their business name, bloomex. When a customer googles summerhillflorist it comes up "Summerhill-bloomex. And it re directs customers to the bloomex site. I have customers daily calling me frustrated that they get stuck on the bloomex website trying to order from mine. It is very deceiving and has had a direct and costly impact on my business. Summerhill Florist Ltd. has been in business for over 30 years and has never had this happen until recently.
I feel the only way to stop is for the government of Canada to step up and protect small business online. If this was happening in our local paper it would be fraudulent. There appears to be no policing of misleading deceiving and fraudulent advertising online. The worst of it for me is that because many customers have no idea they just ordered from someone else, I get the bad review because they thought it was my florist that sent it out.
I hope this complaint reaches the right person and they can see how dreadful and wrong this is. It is happening to hundreds of local florists across cananda. But we are small with no available funds or knowledge on how to stop this. Please help!

BBB® Non-Accredited F Rating
On a scale of A+ to F Receive = F
Reason for Rating
BBB Ratings System Overview
- See more at: http://www.bbb.org/ottawa/business-reviews/florists-retail/bloomex-in-gloucester-on-26205#sthash.gfEfptS2.dpuf