Blooms Rewards / Blooms Today / Flashfirst
Reviews and Complaints

Ive never recieved anything about any rewards! I only wanted to send flowers and they ended up charging me also for a membership! I couldnt cancel until 30 days! $9.95 a waste! Just canceled 3 months later! couldnt find the time to cancel but who has time to deal with these types of things ridiculous!

I would just like to add my complaint to the myriad of complaints already here. You don't ask for it, you actually decline it and you still get it- that's Blooms Rewards. And if you don't catch it on your charge bill it can go and on. I am sure there are laws against this kind of behavior and on Monday I will be making the appropriate phone calls and writing the appropriate letters.

I ordered flowers and used my visa card. Didn't really pay attention to my bank statement until the 2nd month I noticed this charge of $9.95 coming out of my account! I immediately called Customer Service to discontinue my membership and advised them of the scam...Very disappointed! I will never use Bloom again!

I ordered flowers once, and i'm now being charged monthly on my credit card for a plan I never authorized. $9.95/ mo. This is criminal. How can the State of Virginia allow this to persist. I know mine isn't the only case like this, I see the same complaints on this site, from many others.

Made a payment to my credit card company and view purchases and found out this company charge for item i didn't buy.

I thought I had a really nice little deal with Blooms and sent my sister a lovely bouquet to the hospital. The bill was twice as much as I agreed to AND I am signed up for a monthly bill of almost $10 for NOTHING. I'm so angry at the misrepresentation. I also can't find a phone number to call to find out how to remedy this situation.

I Am another person that is being charged for nothing $9.99.. This Has to stop,
why isnt anyone doing anything about this company. I also ordered Flowers for my 94 year old grandmothers birthday they offered me the promotion for 50 percent off any thing I buy at many different stores. I figured that would be great
since christmas is coming. They told me they would send me info, on all the different places i could shop at but they didnt. when I went to the website to join they wanted me to pay again. I have been charged three times already and still have no email or brocher that they said they would send.. I called to cancel and they told me that they have not been charging my acc. Stay away from this company it is a big SCAM..something should be done about this!

Same thing happened to me.. total charge shown on internet was $50 less that what was charged to my card...then I discover $9.99 membership fees being charged! No one would ever send flowers this often to have a membership..what a crock!
Lady stated that due the circumstances at the time (death) that she could understand why I overlooked this...BullS**#!
She would credit back my membership fees but could not give me the first $9.99 back or i would be charged for the full amount (the $50.00 discount)...these people need to be fried!

I ordered Blooms Today flowers for a funeral arrangement on 4/21/10 online through their website that stated if you join for $9.95 you get your first order 50% off. I submitted my order with a debit card and my B looms Today order total confirmation was for a charge of $48.73 which represented 50% of flower list price plus tax and delivery.

My account got debited for $78.73 (full amount) plus the $4.95 membership fee as separate debit.

I complained to Blooms Today and they said "they just fill flower orders...that I need to contact Blooms Rewards (a separate company?) for questions on charges. They said that I should have gotten a credit to my account for the 50% discount. Not happening. Have been unable to get a call back from Blooms Rewards and still no credit for 50% discount. Web page stated it would be an automatic 50% off?!

March 2009 thru Jan 2010 - they are still running the same $9.95 per month scam.
Pete

I ordered flowers from this company twice and was apparently "automatically" signed up for this "rewards" program. I've noticed a debit from my account each month since then for $9.95 and I finally called to cancel them today. We'll see how it goes.

Unauthorized charges for $9.99 were made to my Visa card. Tammy was the person I talked to when attempting to cancel the account that I never opened. She insisted that I agreed to opening the account, but this is totally an internet SCAM!

I ordered flowers on a 9/15/12 from the website and paid the extra 5.99 for delivery by 1PM on 9/17/12. On 9/16/12, I looked at my checking account and realized that they had double charged me. I called immediately and reported this, they said I would receive a credit. (as of today9/20/12 I have). My real issue with them is that the order was not able to be fulfilled and I was not notified until after the delivery time of 1PM on 9/17/12 and was told that my order had been cancelled. They did not offer to do a replace/nor give me enough notice in order for me to pick something else for delivery by 1PM on 9/17/12. I also had my parents sitting at home waiting on this delivery. I think this is very inconsiderate of this company to not let you know ASAP that the delivery can not be fulfilled. I will never order from this company again.

I guess I'm in for a hard time with this business. Back in April I ordered flowers from "Blooms Today" - flowers came, ok. I was charged the $47.00 on my CC and also a charge of $9.99. I thought I misunderstood her and this was a charge for the extra work they had to go through to delivered the flowers. The address was incorrect.

LADY ASKED ME ABOUT THIS MEMBERSHIP THING. TOLD HER I WAS AN OLDER MAN AND USUALLY DIDN'T SEND FLOWERS AND WAS NOT AT ALL INTERESTED IN A MEMBERSHIP TO ANYTHING.

Now today, I went to my checking account and YES there is another charge of $9.99 pending.

OF COURSE IT'S SATURDAY AND THEY ARE CLOSED. I'LL START MONDAY ON MY NEW PROJECT.

That's my story; what's yours?

I purchased flowers online at blooms today for a funeral, I recieved 50% off if I was interested in recieving coupons or email specials I clicked yes, I then entered my information to pay for the flowers and now am being charged $9.95 a month for a rewards service I didn't want nor did I sign up for

These folks have repeated charged my card without my permission. Do NOT do business with them. I don't even know how they got my card number.

bought flower to be sent to my mother in hospital in milwaukee wisc. every since thay charge my captal one card 9.95 a month capital one alows it too? it need to stop!1

I noticed the exact same problem on y creadit card. I'm going to call now to cancel. I'll follow up with another post to update how it went. WHAT A SCAM!

Same thing happened to me! ordered flowers on line and just realized I have been charge 9.95 for over a year!

I called [protected] today to cancel the 9.95 monthly charges. The conversation was unpleasant, but not overly rude. I did not get a refund, but should have the charge discontinued.

While I am willing to take responsibilityfor not seeing these charges sooner, I am disgusted by the tactics used by this company. I bought flowers for a close friends' funeral and in order to have thrm delivered on time, I clicked whatever buttons came on the screen. How awful of 1-800-flowers to take advantage of people. I will never order from them again and will be sure that friends, family, and coworkers know that they are not a reputable business. Shame on you 1800-flowers.

I ordered flowers for my sisters B-day on May 8, 2009. I received an email stating flowers would be delivered on 5/9/2009. I never received a call from my sister about the flowers so I called her. She said she never received the flowers. On May 11, I called bloomstoday customer service number on the bottom of the email and complained about the flowers not being delivered and I was not notified, they refunded my original money for the flowers. I also requested to have my membership from their FAKE rewards program canceled. I was told by the gentlemen I spoke to that my membership was canceled. After checking my bankstatement I notieced the $9.95 charge for August, I called bloomsrewards and spoke to a very uncooperative CSR named Katherine and explained my membership had been canceled and I wanted refunds for the last 3 months of charges. Katherine told me my membership was never canceled and that there are only 3 people in the office that can cancel it and all of them are women, she would refund Aug payment to me but to bad so sad for the rest of my money. She also would not give me name of her supervisor but willhave someone call me back w/in 24 hrs. She was rude and very unwilling to assist me other than to say the same thing over and over again like a robot then hung up on me when I would not take her excuse of not knowing the supervisors name.

I too have been scammed by Bloomsrewards program. They have been charging my account for months without my consent and have put me into ovedraft several times, taking more money from my account until the bank notified me and told me my account was in jeopardy because of all the overdraft charges. I now am fighting with them to replace all my charges to no avail and am working with my bank to keep a clean account. There needs to be recourse taken on Blooms Rewards.

my daughter had the same thing happen, she just noticed that 9.95 has been taken out of her account and she never signed up for anything. It must be the same thing, when she sent flowers at a reduced price she got taken..I am filing a complaint with the better business bureau and I would recommend that no one does business with this company, i can only say that they are lucky to be closed at this time.

DO NOT EVER ORDER FROM THIS COMPANY! Not only do they charge you a monthly service fee without authorization, but they failed to fill my order 3 times in a row. They continued to cancel my order when I would call and replace, just increasing the number of charges made to my credit card. Needless to say, they never filled my order.

The same thing happened to me. I have not yet been able to call them because I just noticed the charge but it will be the first call I make tomorrow. You think you get a great deal and then they charge you monthly. What crooks!

I have been trying for months to get this company to take these unauthorized charges off my account. I just spoke to a Jodi today (4/6/10) and told her I would be contacting the BBB and she said "Go right ahead". I can't believe these business are being allowed to continue business and taking advantage of people like this. I am a single mother of 3 and this $9.95 a month being charged to my credit card is killing me. I have cancelled the card and having it replaced. This Jodi person said I would not be getting a refund for these unauthorized charges.

I have also had problems with Blooms Rewards. I cancelled within 3 weeks of joining and they NEVER processed my cancellation...then after calling again I was given the runaround and managers REFUSED to give me a refund for unauthorized charges. I also will never use this company and they are rude and greedy to add to the last comment.
B ham- e-mail- angusobx@yahoo.com

I ordered flowers in July and had realized yesterday that my checking account was off! Got my bank statements today and sure enough they have been doing the same to me! I called and they told me to call customer service on Monday..when they open. I didn't authorize this! I hope I get this cleared up, but by what I have been reading it doesn't look good! Total scam!

I ordered Flowers from Blooms and ofcourse without being aware, they charged me a monthly charge today! I hope I don't get the same results as the other complaintant, but this is ridiculous! I did not tell the flower co. they could charge my debit card more than the one time. My church loved the flowers..but facebook is going to spread the news how awful the compantany really is! blessing_s_2005@yahoo.com (if anyone has found solutions, please email me). Rhonda

I checked my order confirmation that I have never subscribed their service nor products. They charge me $9.95 monthly. I emailed to Bloomstoday.com and awaiting for reply since they have NO weekends answering service. It seems like a big scam to consumer.

I'm dealing with them right now but I caught it after the first $9.95 charge to my account.

I recommend no one use their services until they make it painfully obvious on their website that people will be charged an asinine fee that no one in their right minds would consider worth it.

I very much agree with the above letter. The flowers we sent to a funeral home were nothing spectacular. There was only one rose with a few carnations. I could have faired better @ the local grocery store! I was a little embarrassed and I got conned out of $60.00! I was initially excited that this would save me time and money but I sure have learned a lesson.
I can't figure how a company like this can take your money like this...

i also encountered this same monthly charge...7 months later. I called and complained and then cancelled. They are thieves!

I too made a purchase in Sept 2008 and Blooms reward has been charging my debit card $9.95 a month. I have spoken with someone to cancel my subscription(i didn't know what i was getting into either) I would never had ordered from them.

I made a purchase in April 2008 and Blooms reward has been charging my debit card every month for $9.95 . I emailed them to tell them to unsubscribe me ( I didn't know that they automatically subscribe, or I never would have purchased flowers) and their still taking the money out.

I used this online flower company last June to send flowers to my granddaughter. I do remember setting up a user name and password but I didn't read the small print.

I just reviewed my credit card bills and found that the company has been charging me $9.95 each month since June. When I called them today to find out why they were doing this, I was told that I had agreed to it when I set up my user name and password.

If I had realized that, I would have never setup the user name and password. There is absolutely no benefit to me to have this charge every month.

I consider this to be a scam, ripoff, and purely a trick to get people to unknowingly, get signed on to a monthly charge - for nothing that would be of benefit.

They did cancel the account but refused to process a refund.

MONTHLY CHARGES TO MY CREDIT CARD WITHOUT PERMISSION

I also ordered flowers and i did not ask or checked box for membership and they have been charging me for 9.99 membership fee. Every month for 6 months and I've cancelled online and over the phone and they say okay will not charge you but there it is again on my next statement. what to do to get reimbursed for this 69.90.

Call this #[protected] and cancel the membership, thats what they are saying we wanted it.

I to was charged this fee from Bloomsrwrd 18oo-371-6048 which started back in Oct 2010 I was charged $ 9.99 and the again in Nov, Dec, Jan, and Feb I was Charged on the 3rd and the 6th for ths same amounts, I did contact my credit card company and filed a fraud on this, While talking to my credit card company we did a three way calling and this company said I did this on line, I told them I do not do flowers, but they said I did it, well I called my Atty. generals office in Michigan and now filling a complaint with them also. Furthermore duing this time of Oct, I was in NY City and when I came back, my brother was in the hospital ICU dying, so I know for a fact I did not do this Reward thing or order any flowers period! on line. Also why did they charge me Jan 15, Feb 3 and Feb 6th for $ 9.99, Oh yes I forgot this Credit account was closed on Feb 3rd per my request after paying off my bill before I relized that I was being charged for this on my card, I've learned a very hard lesson always check your Bill, thank goodness, my credit card company will go back 120 days on fraud.

Canceling is actually pretty easy. Thought they were going to be a hassle but as long as you call in the business hours they dont seem to get many calls because it is so hard to find there number. Thank you MarkhamB for posting this number for all of us that have been hit by them.
Justin B

I just found out that Blooms Reward charged us $9.95 each month for year now! I am stupid not to recognize this on my credit card. We should have never sent those flowers :(

iam being charged $9.95 a month that i am really upset about. i did not tell them that they could take this money. this is just awful. kathie

I found a phone number on their website and after listening to their "hold" message, they have a direct line to cancel their reward program: [protected]. Of course their hours are 8a-5p ET so I was not able to reach anyone today, but will try again monday.

The same thing just happened to me... 4 mos of billing to my account and no chance for a refund.
They told me that I signed up for their rewards program when I bought flowers on-line. Never again!
This is a total rip-off. I have reported them to my bank to try to get my money back.
Here is their customer service number in case you find yourself in the same situation: [protected]

I have been reading this complaint board with interest since I also have been the subject of Blooms.com ongoing charges for a rewards program I never heard from. When I discovered the monthly charges I called to cancel my so-called membership. I was informed that there were two memberships in my name with my credit card. I requested cancellation of any/all accounts. I received notification that the account was closed. One month later I noticed a new charge of $9.95. When I called to inquire I was told that the "old" account had never been closed and that I owed for many back months membership. I there any legal way to get out of their clutches? I am fuming!

i agree low income person and thay ripp me off every mounth for something i know nothing about or use sent my 77 year old mom flowers to the hospital.
ps credit card companys are involed THAY ALLOW IT AND DON 'T HEAR THE PEOPLE WHO PAY THE BILL!

how can this sort of stuff happen? this is a very expensive "joke"