When I booked my vacation it was to stay at the Bilmar Beach Resort, om the beach, for 4 nights with $100 dining card to use during my stay.
I tried booking 4 TIMES at least 60 days in advance, and EVERY time I ended up at the Cambria hotel, not on the beach, for 3 nights and I looked up the price of the rooms there and they were $119/night; hardly luxury.
I was very upset each time and told there was nothing they could do because I didn’t buy travel insurance, and never needed it before for a hotel stay.
Miraculously, I was called the day before my arrival day and told that they found a much nicer room at the Tradewinds fancy resort on the beach and felt much better.
When we got to the room, I was horrified!
Tiny sparse room that was the worst room I have ever stayed in.
Mold all over the bathroom, only 3 drawers for clothes in a beat-up dresser with one drawer that didn’t close, the phone didn’t work the entire time we were there and I called to fix it many times, old torn blankets, stained bolster on the bed, the door stuck so bad I had trouble getting in and out.
It was a dump tucked away in a nice resort, and I have NEVER stayed in such a horrible room!
At the presentation, the speaker was very condescending, repeatedly said that if you can afford this vacation you can afford your club, actually told one guest that he should get a part-time job at Walmart if he needed extra cash.
Then the sales guy that took us was nice, but wouldn’t answer any questions about the cost of the club and kept showing us pictures of very nice resorts and beautiful, modern spacious rooms for over an hour.
We tried to leave and he finally showed us the price.
I said I’m not making a $22,000 commitment and would rather pay as I go.
I mentioned that we go on cruises and he said you have great discounts on cruises, so I had him look up the cruise that we have booked for next September on the big TV in the front of the room so he could show everyone.
I got a much better price with a 2 category upgrade, free gratuities and $150 on board credit through Cruises.com; about $600 savings over his price.
We were shown a beautiful, clean modern suite and told members stay in rooms like that.
We looked at each other and asked him how you can put us in such a crappy old broken down room if you expect us to plop down over $20,000; he said people pay $500 for the room we were in!
I looked up the room on my phone and it said $189 for a standard room.
We asked if we could leave and get our deposit back and he made us go back to the sales room again and kept us there for over another ½ hour trying to convince us that we were making a big mistake passing up this great deal.
To top it all off, we met 2 couples by the pool that afternoon that said they had the exact same booking experience!
They paid for 4 nights at the Bilmar, were given 3 nights at the Cambria and then miraculously were given the same awful room at the Rumfish, and also said how can you expect us to spend $20K on your club and beautiful suites after being put in such a tiny awful room.
Oh, and the $100 dining card that we were supposed to get at the welcome center just came in the mail and there are only 2 restaurants that we can use it in and they are both cheap nasty places that we wouldn’t go to even if we were starving!
Please look at the photos of our luxury accommodations.
Desired outcome: Apology and correction of deceptive practices.