Bluegreen Vacations
Reviews and Complaints

Bought this and have only used it once...Can't sell it, can't get out of it...they don't care. I've tried to book several times but they never have availability... Ick! What a HUGE waste of money AND continues to be with $1, 800+ in fees each yr...

Obviously we have had the same problems, we were hit with outrageous maintenance fees as well. We also tried to sell, couldn't, was told they would buy it back, they wouldn't. They also told us that we were not allowed to use any other timeshare Realtor other than Pinnacle, nor could we sell it on our own, that they would not recognize the terms of the sell as authentic if we did, and we would still be accountable. I feel totally stupid for being so gullible, it is easy I guess to sell vacations while the person is on vacation, the buyers just want to keep the experience going or ensure another. Ours has never been used, it has been such a waste.

All of this and Bluegreen still has an A- with the SE Florida BBB. I think many who buy this really have the wrong expectations. I bought a sampler and was pleased with it. Of course I didn't get any prime time vacation. I had to go on a less than perfect time to both places I went to (Big Cedar and Mountain Run) but still it was great fun.

You need to be really flexible in vacation times and willing to be creative sometimes (like book Sunday-Thursday). Still with long enough notice you should be able to book most places. The real busy places, like Orlando's Fountains and others, you should just ask for any time and take it.

I feel sorry for those who never had realistic realizations when they bought these. I also despise the high pressure tactics sometimes used by timeshare salespeople.

I guess I have taken advantage of all the disgruntled folks. I just bought 8, 000 points on eBay for less than $1, 000. That includes title transfer and all other sales related fees. Pinnacle now has over 3800 properties for sale. I wouldn't go there when folks are basically giving them away on eBay.

If I have the same bad experiences some have had here at least I'm only out 1 grand instead of 20. Four years ago I figured the average eBay sale was about 24 cents a point. I got mine for under 5 cents per point (my winning bid was $77 that is less than .01 per point, but I did have transfer fees). Pinnacle, which seems like a subsidiary of Bluegreen, is now down in the mid 20 range.

I bought my husband a gift for Christmas from Bass Pro Shop in Oklahoma City, OK. It was a gift certificate for $50.00 plus a week-end in
Branson, MO and one free show. All we had to do was attemd a 90 minute presentation at Big Cedar Resort in Missouri which is outside of Branson. We were told a bunch of lies. Extra points; $59. a night stay with RCI. We've tried to book vacations several times, but there is never availability. We called and told them that we wanted out of our contract and they told us that the only thing that we could do was to sell our timeshare through Pinnacle Vacations and gave us there number. We talked with Pinnacle and after taking down all of our information said that shouldn't have any trouble in selling our timeshare for what we have in it amd they would keep in touch. We received a postcard from Pinnacle two weeks later giving us confirmation that they had talked with us and that they had listed our timeshare on the internet. This was 9th of August. We haven't heard anything from them since and when we call for information they advise that they will have someone call us. We have heard from no one. We want to join in the lawsuit against Bluegreen Resorts Management. Would you please reply and let us know what else we might be able to do?

Attorney General Corbett announces lawsuits against Florida timeshare & vacation companies accused of advertising, real estate, and telemarketing violations

HARRISBURG - Attorney General Tom Corbett today announced lawsuits today against four Florida-based companies accused of illegally marketing vacation packages, using "free" airline ticket offers and other worthless prizes to lure consumers into aggressive and deceptive timeshare presentations.

Corbett said consumer protection lawsuits were filed against Bluegreen Corporation, Bluegreen Resorts, Bluegreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc., all of Boca Raton, Florida. Bluegreen contacted consumers by phone and through kiosks at shopping malls, fairs, and festivals throughout Pennsylvania, and also operates full-time sales facilities in Hershey and King of Prussia.

"Virtually any consumer with a checkbook and a pulse allegedly qualified as a 'winner' in these promotions, " Corbett said. "Unsuspecting consumers who believed they were contest winners were actually drawn into a high pressure bait-and-switch campaign designed to push timeshare vacation packages costing thousands of dollars."

Corbett said more than 5, 700 Pennsylvania residents purchased Bluegreen timeshares, with many paying $20, 000 to $40, 000 or more for packages that violated Pennsylvania's Consumer Protection Law, the Real Estate Licensing and Registration Act, the Telemarketer Registration Act and other consumer regulations.

Phony Prizes
Corbett said that Bluegreen representatives allegedly called consumers who believed they were entering contests and other promotions promising cars, cash and vacations.

According to the lawsuit, consumers were told that they had not won the "grand prize, " but had been selected to receive other items, like free airline tickets. Consumers were also promised free gasoline and meals when they collected their prize, if they attended a 90 minute timeshare presentation.

Corbett said the lawsuit alleges that consumers who were contacted by Bluegreen were not actually randomly selected prize winners. Instead, virtually everyone who entered the contests was contacted and falsely told that they were a prize winner.

In one case, Corbett said a consumer informed a Bluegreen representative that the person they were trying to reach did not live at that address. The consumer was told that it wasn't a problem - they would give her a prize too.

High Pressure Sales and False Advertising
Corbett said that in order to collect their "prizes, " consumers were required to schedule an appointment with a Bluegreen sales representative. In some cases, consumers who believed they would be attending a 90 minute timeshare presentation were actually subjected to relentless marketing pitches that lasted five hours or more.

According to the lawsuit, numerous deceptive statements were made to consumers during these presentations in an effort to get them to sign contracts immediately, including phony claims that prices would increase the next day, misrepresentations about when and where consumers could travel if they made a purchase and false statements about certain fees being waived.

Corbett said that some consumers bought vacation programs because they were told they were entitled to a one-week stay in Hawaii, only to learn afterward that the program they purchased could not be used in Hawaii.

According to the lawsuit, consumers who sat through the timeshare presentations received "prizes" that were nothing like what they had been promised. The "four free airline tickets" were actually booklets that offered two airline tickets with each hotel room reserved, at high prices, in a limited number of cities. In some situations, consumers were required to commit to a 10 night stay at overpriced hotel rates before being able to select a local airport for their flight.

Corbett said "free" gasoline and meals that consumers were promised turned out to be coupons or certificates with lengthy terms and conditions. For instance, consumers who were promised $40 in free gas were required to submit written requests to obtain a series of gas coupons. The coupons required consumers to pay for their gas first and then mail a receipt for reimbursement, with each coupon limited to a $5 purchase, with no more than one purchase per month.

Illegal Contracts
Corbett's said contracts used by Bluegreen failed to properly inform consumers of their right to cancel their purchase. Pennsylvania law requires that consumers have five days to cancel any timeshare or campground purchase. Bluegreen is also accused of violating a state law that requires all consumer contracts to be written in easy-to-understand terms.

Do Not Call Violations
According to the lawsuit, Bluegreen made numerous calls to consumers who were on Pennsylvania's Do Not Call list, allegedly basing those calls on referrals from other customers. Additionally, the companies are accused of making repeated calls to consumers who clearly told them not to call again.

"Bluegreen took advantage of hardworking Pennsylvania residents eager to find an affordable getaway, " Corbett said. "Using deceptive contests, relentless sales presentations and misleading contracts, consumers were pressured into paying thousands of dollars for vacation packages that don't meet their needs or their budgets."

Corbett said the lawsuits seek restitution for consumers who suffered financial losses because of these deceptive or illegal practices.

Additionally, Corbett says the lawsuit asks the court to void all illegal consumer contracts and give consumers the right to cancel any agreement that did not include the state-required notice of cancellation.

The lawsuit also seeks up to $1, 000 in civil penalties for each violation of the Consumer Protection Law, or up to $3, 000 for each violation involving a senior citizen.

The lawsuits were filed in Commonwealth Court, in Harrisburg, by Senior Deputy Attorney General David Sumner of the Attorney General's Bureau of Consumer Protection.

Corbett says the investigation began after consumers contacted his office to report these practices. He encouraged other consumers who have problems with Bluegreen to file a complaint by calling the Attorney General's Consumer Protection Hotline at [protected] or submit an online consumer complaint.

www.attorneygeneral.gov/press.aspx?id=3999 LET YOUR VOICE BE HEARD-NOW!

My husband and I were very much had the same experiences and the others listed here. We were first introduced to Bluegreen in May 2005 in Pigeon Forge, TN. My mother and father in law took the family on vacation with their points. We experienced a presentation much longer than expected...it was most of the day. Then a rushed decision to buy, price only good for that day. That should have clued us in. We were assured though it would be easy to sell (even back to Bluegreen for a small nominal fee) if we decided we didn't want. As with Scott the resell back to Bluegreen didn't exist. When I called Bluegreen to obtain information about selling back to them, they knew nothing of it. Bluegreen did hook me up with Pinnalce Vacations which was also a dead end. Spent $$ again (finding out later that Pinnacle Vacations is a sister corp to Bluegreen). Never sold. I sought out another time share sales company. Spent $695 to sell, guaranteed listing until it sold. Glad I read the fine print needed to call each year before end of contract to re-list or would not be listed again. I did try to contact them...never did get in contact with them before contract was up. So more $$ spent and no sale!

We have yet to use it ourselves. I was able to book a "cash" vacation for my parents to Hawaii. I was sad to learn when they returned home that their room there did not have any air conditioning. When I booked the room I guess I didn't think to ask about air conditioning, I just assumed that any decent establishment would have air conditioning. especially someplace like HAWAII! We all know what happens when you ASSUME!

I was on the internet tonight to try to obtain points values to book a vacation in June to Florida but...I am a little nervous now reading about the horrible experiences with the quality of the rooms.

What scam! I did see that a few people out there are still interested in Bluegreen..if you are, We will accept any REASONABLE offer. We mostly want to get out from under the fees.

I bought into BlueGreen for the idea I could save a lot of money on vacations. I have yet to be able to nook a vacation. I get penalized for not being a "Gold Member"? I have the 11 month window to be able to book a vacation. Guess what? Every try I have made has been refused. I have the points to be able to reserve a spot for myself. Nothing is ever available though. The issue I have about this whole thing is I was lied to. I bought into it, was told they would buy it back if I was unhappy and, yes, I am very unhappy. Low and behold I can 't get out of the contract I was told they would resell if I was unhappy. I am working with an attorney with a class action lawsuit regarding the lies we are told during the presentations.

I complained to BlueGreen and this is the response I got. VERY official cookie-cutter email I am sure they use all the time.

Thank you for contacting Bluegreen Corporation. Please accept our
> sincere apologies for any misunderstandings or frustration you have
> experienced with your ownership. We recommend that you review your
> Owner Confirmation Interview provided at the time of purchase. Item 3
> states that you are not making this purchase as a financial investment
> or with an expectation of receiving a financial return on an investment
> or with an expectation of profits from resale or rental income. Item 11
> states that the Owner Beneficiary Agreement and the Bluegreen Vacation
> Public Offering Statement contain all of the conditions of the purchase.
> It further states that salespersons are not authorized to make oral
> representations or promises that differ from what appears in the written
> documents. Where it asks for any promises or commitments that were
> important to the purchaser's decision to purchase that were not covered
> in writing, the word "None" was entered.
>
> You do have the option of selling your ownership. Bluegreen does not
> currently offer a resale program. When considering the sale of your
> Bluegreen timeshare interest, please keep in mind that certain benefits
> are personal to each owner, namely membership in the Bluegreen VIP
> Program, including Basic membership (Bonus Time and Day Use at Club
> Component Sites) and, if applicable, Enhanced/Traveler Plus and
> Bluegreen Preferred programs. These benefits are only transferable
> through an authorized Club reseller. Any Club Vacation Points that are
> not acquired through an authorized Club reseller are ineligible for use
> in attaining Bluegreen Preferred status or for use with any associated
> Bluegreen Preferred benefits.
>
> At this time, Pinnacle Vacations, Inc. is the only authorized reseller
> of the Club timeshare interest(s) that you have enjoyed. Private
> transactions (seller/buyer) or those through unauthorized resellers will
> not receive the above-mentioned benefits.
>
> Pinnacle Vacations may be reached at 800.485.5632 or via the web:
>
> www.pinnaclevacations.com
>
> As a courtesy, we have forwarded your information to a Resale Specialist
> at Pinnacle Vacations. Please expect to receive a packet via email,
> which will explain the resale process.
>
> If you transfer your ownership to a family member, and there is no sale
> involved, all of your benefits will transfer to that person. However,
> this will require that you sign an affidavit confirming that you are
> related by blood or marriage to the person to whom the ownership is
> being transferred. For more information, please contact our Resort Title
> Agency at 800.456.CLUB(2582), option 2. Hours of operation are Monday
> through Friday from 8:00 a.m. to 6:00 p.m. ET.
>
> Sincerely,
>
> Paul Negron
> Owner Communications
> Bluegreen Corporation
> 800.456.CLUB (2582)
> www.bluegreenonline.com

If you are interested in a class action lawsuit, email me.

Scott

I will go to court with anybody who wants to stand up to Bluegreen and have their contract dissolved. I will also sale my points to any one who wants to purchase them. I own 3 weeks at Harbour Lights Resort Myrtle Beach South Carolina.

Who here wants to sell your Bluegreen points to me?

There seems to be a lot of very stupid people out there and a lot of b******t talked eg Cindy Hicks anyone who owns Bluegreen points know that you can only make a reservation 11 months out with an addition 60 days on the wait list if you are a gold member that makes 13 months so where does she get 2 yrs from. Why buy if you have no intention of using them.

People go to these presentations for 2 things only, one is to buy into the system and the other is to get the freebies. Dont expect something for nothing. Dont call BG a Rip Off when all you have gone for is the freebies, it serves you right if you have signed up for something you Know nothing about all they have done is turn the tables on you. YOU WENT TO RIP THEM OFF AND THEN YOU ACCUSE THEM OF DOING THE SAME TO YOU.

You can use saved points at peak times your Mermorial weekend (our spring bank) both peak holiday periods in each country we have spent many vacations in Orlando or on the gulf coast using saved points, we have also used bonus time.

As for the "Pastors" they again had no intention of buying they just wanted the Freebies very Christian I must say. We have had our monies worth out of BG we have just come back from 3 weeks in Aruba and saved around $3500 taking into account the MF and club dues and we have made savings like that for many years which as now paid off our original cost so the next 999yrs yes we can leave it to the kids are almost free.

Get your facts right before making wild statements and as Wendy says "how many adults actually think the can get something for nothing"

Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".

[censor] working for [censor].

Seems like all the feelings I have felt about Bluegreen is true! They sold me 10, 000 points and told me that would get me a week a year with points left over... B.S.! I have booked a stay in New Orleans for this year and guess what... Not only don’t I have enough new points for a whole week (I get 5 days Sat-Thurs). I can’t even use some of the points I have saved from last year to make up the difference! Talk about making you mad as hell... I pay all the maintenance fees and all the other silly little cost and I can’t even get a full week. Bluegreen it’s a shame how you do an owner of many years. Now you raise the bar on the points needed to hold me out of a full week, there has got to be some sort of law against selling something and then changing the rules to benefit the company. I knew timeshare was just away for a company to make money by promising the owner that he/she would be so happy that they invested in something that they could hand down to there children, NOT! BLUEGREEN OWNERSHIP IS NOT THE WAY TO GO... also another little note: They charged high interest on their loans no matter how good your beacon score is, that alone should have told me to take the 100 bucks and walk!

i felt like our salesman who was also samuel padilla was full of it. he also talked about his time in the navy and told us his wife was killed in afganastan. reading these, i am sooo glad i walked out. to anyone interested in buying, its seems to be a better deal to buy 2nd hand.

After reading most of the posting I feel my wife and I are lucky we did not sign anything we just took the 50 dollar gift card after it was all over. The sales man we had was samuel padilla he talked about his time in the navy and his wife was killed by a carjacker. He dropped a piece of paper I picked it up and it was his commission report, for july 3194.75, aug 5630.00, sept 6196.00, oct. 2267, nov. 1812.00 dec. 547.00.

Looks like he can make alot of money selling this Bluegreen Resort. This how they can sleep at night they just think of all the money they can make. And I dont see any tax information on the piece of paper. They must cheat the goverment of taxes as well.

After doing some research I think the salesman name and stories he was telling us was all made up.

i have paid into a vacation with bluegreen for 10 months. this was to be a trial basis and i was entitled to a vacation. I have not taken a vacation with bluegreen and I am requesting a full refund of $1000. how do i go about receiving my refund?

There is a lawsuit going on as we speak. It was filed by the ATTORNEY GENERAL in PA.
If enough consumers come forward in your home state they will be forced to take a good long look at Bluegreen. Then and only then will something be done.
PLEASE go to your local Atty. Gen.'s Website and fill out the required paperwork- NOW!
TELL EVERYONE YOU KNOW WHO HAS BEEN VICTIMIZED by this company. Time is of the essence! Don't delay- File today!

Herman,
how many points do u have I take it you signed the paperwork and intialed all the boxes say you understood all you were signing for if you did then what is your complaint I have always found Adam (no relation by the way) to be straight forward infact I spoke to him last sunday at The Fountains

I have recently purchase more points from the Adam Smith, a salesperson, from the Fountains resort in Florida. All the complaints that I have read were true; lies about added benefits (countless) in front of your face. I made a mistake of not recording the conversation. If he is still hired by the company to date, Bluegreen must condone unethical practices. Please let me know if there is a class action law suit going on. If this continues, many families will be cheated of a promise that the company cannot deliver.

BLUEGREEN IS A SCAM! I AM AN OWNER AND THEY SAY THEY ARE BOOKED WHEN I CALL, BUT I CAN GET ONLINE AND RESERVE THE ROOM. I WENT ON VACATION IN SEPTEMBER (OFF SEASON) TO DAYTONA BEACH SHORES, I CALLED IN MARCH OR APRIL TO BOOK, THEY SAID ALL THEY HAD AVAILABLE WAS DOLPHIN BEACH CLUB. WHEN WE GOT THERE DAYTONA WAS EMPTY SCHOOL HAD STARTED AND IT SEEMED TO BE QUITE. WHEN WE NOTICED THE PARKING LOTS OF THE BLUEGREEN RESORTS WERE EMPTY AND WE WERE IN A RAT HOLE MY HUSBAND AND I GOT ONLINE TO FIND THEY HAD LOTS OF ROOMS AVAILABLE. AND THE PLACE THEY PUT US UP IN FOR THE WEEK WE COULD HAVE GOT ONLINE FOR $242.00 FOR THE WEEK! WE HAD JUST PAID OVER $500.00 IN MAINTENANCE FEES! MY TOUR WAS TAKEN AT MOUNTAIN LOFT AND MY CONTRACT SAID THEY WOULD GIVE ME THE EQUAL VALUE OF THE RESORT I TOURED! WHAT A LIE! I ENCOURAGE ANYONE TO TAKE ADVANTAGE OF THEIR DAY PASS AT THE HOTEL NEARES THEM AND CATCH THE PEOPLE COMING IN TO TAKE THE TOUR AND TELL THEM WAHT A SCAM IT IS, WE DO HAVE OWNERSHIP, SO WE HAVE EVERY RIGHT TO BE THERE! THIS IS HOW I WILL SPEND MY SUMMER VACATION THIS YEAR AT MOUNTAIN LOFT AND LAUREL CREST, ON THE WEEKENDS, WARNING THE NEXT UNEXPECTING VICTIMS OF BLUEGREEN. IF THERE ARE ANY UNHAPPY MEMBERS IN TENNESSEE PLEASE LET ME KNOW SO WE CAN HAVE SOME FUN!

Bluegreen Corporation: You have nerve coming to respond on a complaint board naming names. The letter above, that you identified as Mr. and Ms. Reilly, MAY NOT BE them, which then makes you look worse than you already do.
BAD CUSTOMER SERVICE.

Want your name unmentioned on here? Give GOOD Customer service.. because its YOUR JOB!

I was charged $150 four times on 2-07 and once on 2-09 when renting points for a vacation to Myrtle Beach SC.

Be aware get any promotion from bluegreen vacation ‼️‼️don’t give any credit card details!

Not gonna lie I haven't had an experience like this... I'd be the first to complain as well... it all depends on location, day of the week, time of year... it is difficult to book desirable locations with little time to book but there are tricks to booking... first call them, don't rely on the website... second keep checking all day everyday bc rooms open up all the time... u just have to put in the work... best way is to get in good with someone at the desk as u spend time there, maybe a tip every now and then and being nice will get u special treatment... but never rely on just the website... I honestly thought it was prob a scam at first as well but it's turned out to be really convenient and opened up a way to travel that most places can't offer... it's brought our family together better than any other traveling experience... and to have all the locations they do allows us to usually always have bluegreen as an option in case anything happens or things end up changing... from family funerals to graduations to reunions, bluegreen has been apart of our family for 15 years now... I'm def not trying to sell anyone anything I'm just being honest... and on top of everything they have been extremely patient with my friends and I when there were times we should have been kicked out... always befriend security bc it's real easy to get wild at these places... just giving my two sense... I hope yall have fun whatever u decide...

False promises made at time of purchase that didn’t come to fruition. Hard/impossible to get desired vacation destinations without continuously purchasing more points/ownership

Scammer everyone agree with me let's join together and file a lawsuit

Extreme disappointed! craphole
artwork & drapes Super 8 auction.
Carpet 40 YO.
1 table was particle board.
Table + TV stands from dumpster.
Mattresses and linen very worn.
Complain to office, said "tell us, won't put you in 1/2 visit". Prospects not in these, why owners?
Solution: Make CEO stay a week there.
EXPECTING A CALL [protected]

Want to talk with an executive officer about this so it doesn't happen to anyone again.

"My account was taken back by bluegreen even though i paid my 2016 maintain fee and had 15000 points that were on and i can't retrieve anything back... this is very bad business and i will let my friends know this"

They never stop the escalating maintanance fees.
We have stayed in 3 bedroom condos in Orlando, for 4 years less than what we now have to pay for our annual maint. fee on our 1 bedroom Blue Green timeshare.

Hi!
Me "Fahmida shetu Aziz" & my husband "Ahsan h. Chowdhury" jointly bought Bluegreen time share from Las Vegas on 3rd April, 2014, when we went there on vacation. We are from Toronto, canada. My husband is Canadian & I am Canadian resident.

We feel very pressured when we went on that seminar. It was supposed to be 90 minutes presentation.They hold us there from 11 am- 6.30 pm. We were exhausted. We wanted to finish it off. But their sales tactics & sweet talks kept us being rude & we made the biggest mistake to our life to buy that.

It was our vacation. They already wasted a entire day. We didn't read their documents neither they mentioned their was a 5 day time period we can cancel.

They also arranged a finance from US credit card company when we told them we can't afford it. They did a credit check & in few minutes my husband got approved of a credit card of $5000 for down payment & rest they finance too which we have to pay $330 every month!

So we went with it & bought 10000 points for $19000.

Mortgage is set like that. Our time share initial payment was almost $2500 & for 10 years we have to pay $330 every month.

After we came back to Toronto, we paid back $2500 to the US credit card company that financed us because it was too much hassle to transfer money from canada to US.

We transferred the payment to our canadian credit card from May, so they took $330 from that account too on 8th may. We want to cancel our payment ASAP. We don't want to pay anymore money.

We want to cancel our time share immediately & want to get back the money $2500+$330.

Because every time we want to book anywhere in the world, They have no availability. We tried Bangkok, Malaysia & few places in india.

They don't receive phone calls. And when they do they say nothing is available & we should book 1 year advance!

All below things applied to us why we want to cancel timeshare & want our money back:

Being told you can rent off & make mortgage payment & even can make money.
Being told you are buying a real estate investment.
Being told your timeshare is a tax write off.
Being told they have a resale company in the event you want to sell your property/points.
Verbose claims to induce the purchase of the timeshare.
Not being informed of exchange fees and being told that you can travel freely at any time to any place.
Not being made aware of maintenance fees or that your fees will increase.
Not being informed of potential assessments as the property ages or that you may be responsible for additional dues when other timeshare owners have backed out of their timeshare.
Summoned to a meeting under the guise it is a mandatory "owners" meeting only to be pressured and sold an upgrade.
Not being able to use your timeshare, with the resort citing that nothing is available or you do not have enough points.
Not being informed of the time period in which you can cancel your timeshare.

Please help. We bought a house last year in Toronto. We have a high mortgage to pay off every month. We are having sleepless nights. We cannot rent out to people too because every time we want to book anything it's not available.

We don't want to pay any fees until it's cancelled. Their is lot of scam which we faced before.

Thanks

Fahmida shetu Aziz.
Ahsan h. chowdhury
fairsmooth@yahoo.com