Boost Mobile
Reviews and Complaints

I have been unable to use my phone for the better part of 2 weeks while at home. I was told the cell tower close to where I live is being repaired. When I called today to get a update or additional info, I was told while they have no idea when the tower will be fixed that I should consider moving in order to have better service with your company. How unprofessional is that and why would this agent who represents your company feel comfortable saying something like that to a paying customer. I have been a loyal customer for at least 3 years or more and this is the type of service I am to expect when calling customer service? Needless to say I will be leaving this mobile provider and switching to at&t with my fiance who also was a boost mobile customer!

This is the worst cell phone company I know. You call know one seems to know what there doing. They keep switching u back and forth because they dont know what to do including the tech support.
Keep dayimg wait 24 to 48 hrs.

Terrible experience. Started the first day got phone and still havent corrected probem.

Towers less than a mile signal are atrorious.

I will be glad when There is a prepaid company with great service.

Give this company no 🌟 s

An employee by the name of dakota danielle poturich has threatened me with physical violence. I am not a customer with your company.

I, unfortunately, am a relative of this employee, and I do not appreciate how this young woman has spoken to me. I've included the conversation. The last two photos are her fake facebook she made, just to harass me.

My name is jacqueline laviner.
[protected]
[protected]@gmail.com

I'm not looking for anything, I just want to let you know how she handles people, or any inconvience.

On May 29th 2018 Purchased our phones from Boost Mobile for total of $791.00 for 2 phones. I had previously had an active account with them with 2 lines for more than a year and had wanted to upgrade. However when I received the phones on May 31st 2018 I didn't realize one of the phones were completely defective and was locked unable to activate until I went to the store where one of friends franchise managers informed me of this matter. The franchise Manager and myself tried to contact Boost Mobile corporate to get the matter resolved. The representatives continued to patronize myself as well as the Boost Mobile store manager and hung up on us each time we called a total of 15 times .we requested to submit the phones back the denied use the ability to return after 5 hours of back and forth with them they Boost Mobile Sales representative at the Corp office claimed he was sending us a label and an email confirming our refund for the defective phone. We waited for 30 minutes and never received it he begin laughing on the phone at the franchise manager then he hung up on us. The store manager called back to corp upset asked to speak with the corporate sales manager and he claims he was going to correct the individual and informed us there isn't a label to send us to send back the defective phone Samsung S8 we a reference number he provided over the phone and claimed it was emailed to the wrong email he claimed to resend it we still never received it. so we called back we had to speak with another department who later gave us the reference number to mail the item. they explained you will not be refunded until the phone is returned. We went to Fedex only to find out that the reference number Boost Mobile Corp provided is not for free shipping we had to pay $15.00 out of pocket. We called Boost Mobile corp again only to find out we have to send back defective items at cost. I asked why we paid for the phones they should provide a return label when the submitted the product just in case of situations like this. They said its not their problem he corporate representative. This caused me and my husband without a phone for 48 hours we use for work. It forced us to go to Best Buy and purchase another phone at a reasonable rate spending an additional $400.00 because we didn't have means to pay 700 again for S8 phone. Now when we purchased the new phone Sony that is universal service provider we went back to Boost to connect the phones. Boost Mobile claimed the IMEI doesn't match with there system so the would not connect us unless we purchased the phone from them I explained we did purchase a phone from Boost however it was defective and we needed a phone. That forced me to go to another service provided. We then tried to add the second non defective phone and leave their services only to find out boost mobile blocked and locked the second phone from transferring to another service provider after contacting Boost Mobile again they said if you purchase a phone from them paid in full you are required to stay with them for an entire year. I explained this isn't a contracted phone we paid cash for it they claimed the moment you activate the account you are automatically contracted to their services for one entire year. I explained this is a prepaid services they claimed it doesn't matter I will never be able to use my second phone anywhere else until after a year unless I go and purchase another phone. I said this is violation of FCC and Consumer services. So I am reporting them here and to the BBB, FCC, CCS and OCC. That's Fraud and they still have 400 of my money for the other phone and told me after I pay and sent it back I have to wait an entire month for my refund. This is Ludacris

This is a letter about how disappointed and upset I am with boost mobile. On may 1, a friend of mine and I visited a boost store in findlay, ohio, to get a smart-phone and access. My previous phone was a flip-phone and I wanted an upgrade. My friend told me about boost and he was paying $35 a month for service with a smart-phone. I was paying $30 a month for service for just a flip-phone.

I told the employee of the boost store on tiffin avenue, findlay, ohio, that I was interested in a smart-phone and service for $35 a month (as advertised). He recommended a phone and told me that for the first month, I would be on the $50 a month plan, but when I came back into the store to pay my next month's bill, I would be put on the $35 a month plan. I asked him several to be sure that I would only be paying $35 from then on and he assured me that was the case….. Taxes and fees included! The employee was nice, gave me a free car charger and case for the phone. He also helped get my bluetooth set up in my car.

Everything was fine for the first 30 days, but when I went in to the tiffin avenue store to pay my bill on may 31, at 10:15 a.M. The employee that I originally dealt with was not there. The employee that was there had tattoos all up and down his arms and just didn't impress me as being very professional (baseball cap and all). I told him I wanted to pay my bill. He said it will be $61+. I told him that I was told my plan could be changed to the $35 plan if I came into the store to pay my bill. He said that wasn't possible. Now, if even if I was on the $50 plan, why did I owe him $61+ if all the fees and taxes were included? So the employee flat out lied to me about the monthly cost! By the way…on my way home, I received a text saying that I had paid $57 (which I had not), so I had to call the office again to make sure that charge was removed from my credit card. Plus…. Why did it say $57 when he told me it would be $61+?

He told me that the guy that I dealt with would be at this tiffin avenue office at 3 p.M. That afternoon, so I made another trip back to the store and arrived and 3:15 p.M. The door was locked even though they were supposed open until 8 p.M. I waited around for a bit and finally another guy came and tried the door to find it locked as well. I sat and waited a bit and finally the employee (the same one from 10:15 this morning) came to the door and the other man that was waiting went up and I thought they might be doing a drug deal……the "customer" went up to the guy and handed him a bag and the employee gave him money. What would you expect seeing that…. I'm just sayin'!

I finally was able to talk to the same employee again and he said I would have to go to the other store to talk to the guy I dealt with initially. So away I went. When I arrived at the other store the employee that I originally dealt with was not there (I was told he had been fired), but there were two other young guys there…. Both very unprofessional - looking with tattoos all over…. I was not impressed! I told my same story to these guys and they said that it was impossible to change the plan. They told me I could change my phone number and get the $35 plan, but that just wasn't an option with me! I told them that I would not be paying my bill and would never be using their service again. They told me that if I went to another service (verizon, for example) that they would not be able to use the same number. After a few choice words on my part, I said "thanks for nothing" and left.

I immediately went to verizon and told them the story (I had only been gone from verizon for a month) and asked if I could use the phone that I had gotten from boost and start using their service with my same number. Of course, they had to check the phone and wouldn't you know it, boost does something to the phones they sell so no other cellular service can use them! I didn't care, I needed a phone and service and I ended up paying less that I was going to have to pay boost…. Plus, verizon actually sends me a bill. What a concept! What a pain it is to be a boost customer and have to go into the store all the time or have them automatically deduct from a credit/debit card (which is something I never do). I'm so glad I hadn't signed up for automatic withdrawals as i'd probably had a hard time getting reimbursed!

I'm now a happy customer with verizon and will let all my friends know what a horrible, lying company boost is, not to mention the unprofessional-looking employees that are employed there.

I made Every Attempt to resolve this matter to No Avail! My cell phone's screen has been shattered for Well Over Two Long Weeks! This has become A Major Health Risk at this point; whereas, slithers of glass fragments are cutting unto my face & fingers whenever I use my device. I have contacted Boost Mobile Well Over 10 times (By phone & in person)! I have insurance yet some Claims Affidavit is holding up the process! I have turned in the form Two Weeks Ago & I Still Do Not Have A Resolution! Im Very Disappointed!

I authorized a payment of $80 and they took $200. And now they say I have to wait up to 10 days for a refund. There needs to be a faster way to fix issues like this when it is the companies fault. I should not have to suffer because of their incompetence. They should have cancelled the transaction instead of taking the money and causing me hardship.

I am a manager of a Boost Mobile store in Jacksonville fl. My daughter who is from Pennsylvania purchased a Iphone from my store in March while on vacation. She called me this morning because the screen was falling out of her phone so I directed her to her nearest location which is at 1223 7th ave Beaver Falls Pa 15010. At the store she encountered the sales person Donald ( I believe was his name) . This man flat out refused to help my daughter. He told her to take the phone back to the store of purchase. She advised him that she purchased it out of state during vacation, to which he responded that he don't know what to tell her. I had been on the phone through the whole conversation and told her to let him know that I was a manager of a corporate location and would like to speak to him. He refused and asked her to leave the store. At that time I hung up and called his location seeking information on whether the store was a franchise or a corporate location. He would not give me any information and hung up on me. I am leaving this here as well as calling the corporate office headquarters.

I purchased a $10 sims card and $35 card from walmart for a boost phone that was given to me. I scratch back of card went online and set up acct and activated it. I then contacted Boost because it continued to say not activated. I called Boost back again and he said oh you have to pay an additional $10 to activate so I did. The phone still didnt work. He then said it was not reading the sims card that I must have the wrong one. I explain that when you purchase there are 3 sims cards and the small one is the only one that fit. He advice me to take it back to Walmart and try another one. I explain I have been trying to get this to work for 2 days and spent 1 1/2 hrs time. How do I get my money back that this was unacceptable service. He told me to take it all back to where I purchased it and they would give me my money back. I asked about the $10 activation fee he had just had me pay and he said it wouldnot be charged. I went to walmart and they attempted to call boost and could not reach. They were happy to refund the $10 for sim but couldnt the $35 because it was activated. Talk to boost again. I was charged the $10 activation and refuse to refund it and my $35. Then telling me I have already used 8 days of my 30 days service even though I have no service. This is unacceptable. I feel it is a scam. Walmart and online states numerous problems reading sims card. And to not refund when they can tell you have not use service when you cant use it because the card doesnt work is ridiculous. Anyone can start a business and do this.

To start im loyal customer since boost began over 13yrs ! The past 3 yrs ive had little to no service no 4g i have complained in past and have had asked for notes on account ..i dont complain ever and now im upset and feel like boost mobile is taking advantage of my kindness ..boost has horrible customer service ive had test done to phone and towers all come back good ? How when i cant even go on my internet without wifi and my service bars always have a ! ... Or no service ? I dont understand then you try and blame the phone company and you sell its a boost mobile phone but dont except responsibility or complaints for the phones. And to top it off ive never even been offered a upgrade or even free phone ever thats not how you treat loyal 10yr plus customer i want somthing fixed or replaced or some sort of refund for money spent for services rendered in past that we indeed unusable and or not what i was advertised when purchased ..

I'm paying for internet but it doesn't work. I've been having this problem since I activated the phone and every time I ask an employee that works at boost they make it seem like it's the area I'm in but it doesn't work anywhere and I don't think it's fair that I'm paying for something that I can't even use. It's a waste of money and I know I won't be able to get my money back but y'all need to do something about it

The man working in this location was not helpful at all. I asked a question about my service on my phone and if he could help due to me not getting through on the phone.
He just had a very nasty attitude. He didn't even act as if he wanted to help. I was always to believe that if you worked in customer service you should at least inner act with the general public.

The Boost Mobile on 8503 S Central Ave, Los Angeles, CA 90001 plays music every weekend as early as 8am. I have tried to speak to the manager and when I explained to her my complaint she hung up the phone. I am tired of waking up to inappropriate music echoing my house. This incident occurred on April 14th. I believe the manager instructed her employees to play the music louder once she hung up on me. The store is on the main street and their music is so loud it disrupts the neighborhood. I cannot open my windows because the music is unbearably loud. I would like someone to speak to the manager of the establishment and have something done about the loud music.

by contracting out out your customer service. you've done your customers a disservice. with calls that go in loops issues that never get solved . yet you continue to want payments from customers who has a minimum options when it comes to handsets and piss poor sales reps who seem more comfortable hanging out in their living room. At this point you make going back to sprint an easier choice. i placed an order for a handset on 04/12 only after getting a confirmation of the order being placed to get not one but two cancellation notifications. After calling your customer care and being bounced around through 4 separate departments i was told it was cancelled due thehy were told of past fraud on my account. i spoke to the issuer of my card whom stated they were not aware of any issue . also when asked for a corporate number was given a fax number. If this is your idea of customer service i need to rethink being one of them. I wouldn't refer this service to my worst eemy

Hi, to whom it may concern, you have a boost store on 2395 westchester Ave and zerega Ave Bronx New York, 10461, the employee to this store keeps on playing the music extremely loud with the door open from outside the store, this is an residents area, is it necessary for that be done, I already told the store numerous times to stop playing the music extremely loud, the employee is a African American female and she still keep on playing the music loud and always smoking a cigarette, this is done every day, I can't listen to my tv or sleep with this loud music, my name is joe Ortiz and my number is [protected], I appreciate if something could be done about this, thank you for your time ... email is [protected]@yahoo.com

The store off of college way in burlington washington 98273, the manager and employees there always leaving notes that there gone or is taking a break. RIGHT NOW there is a note on the door stating that they will be back at 1:15 gone for lunch it is currently 1:33 and I have been next door at the vape shop waiting since 12:38
This is just one example of the laziness that the poor management at this store displays. Very unprofessional for the standards of a buissines and service I pay for monthly..

I have been with Metro PC
for over a year when I got the plan I had unlimited everything and I added a second line and was told the second line would not affect my unlimited plan for the first time on April 6, 2018 I got a text stating I had only a small amount of data which was suppose to be unlimited so I called and spoke with a representative and she keeps going on about some changes I had made to my plan where I don't have unlimited data anymore I explained to her I have not made any changes to my plan and then l requested her supervisor and he first told me his name was David and he just jumped right in telling me the same thing the representative told me he just read what was told to him I told him I would be discontinuing my service with metro and he got smart and told me that's my progative and gave me my account number to go to another mobile provider I asked him his name again and this time he told me bill, it's really sad when companies just treat customers any kind of way and don't care that a company loseing clients

3/29/2018
Boost mobile inside Northgate market at 6598 Cherry Avenue, Long Beach, CA

We wanted to check their family plan of 4 lines for $100. We decided that the it sounded like a good deal. So, on March 27, 2018 we decide to try boost mobile. We were happy because we thought it was a good deal. The problem started when we started making calls or receiving calls. The phones were either making weird noises or simply could barely listen to the person other person that was on the other line .
So we decide that to change the phones on the next day. The problem was they never told us that sales were final. So is being two days I do not want to make calls or receive calls because the sounds are weird. Either they make weird noises or the voice seems really far away.
My phone makes weird noises every time someone calls me or I call them sounds like someone is hearing what I say. My mother wanted to change her phone as well and they told her they could not do nothing about it. They do not respect the 7 day policy. I am really frustrated. I do not recommend this company at all. Do yourself a favor and avoid troubles with boosts mobile at all cost!

I switched to boost on jan28 of 2018 it wasnt even 10 days an my LG was barely getting email connecting to the web was slow an hung spinning. so I took it to a store. Thdy said yes it veryslow it was o e of there messed up cell when it got to store. Along with the zte max XL. They wouldnt give me diff phone they tried fixing it 3 times when I called.. And charging for insirance without customer knowledge is [censor]. I even turned in a claim for cell problems I was denied. What the hell is insurance for then? I was paying insurance every month for u to pocket the money I was screwed on a new cell an insurance denied me. Ill never use boost again hope theirs a class action lawsuit against you and hopw u lose for lying. Stealing conning people out of money an not fixing or replacing the [censor] phones u sell an deciding to chathw insurance without consent thats against rhe law right rhere

On Wednesday 3/14/2018 at approximately 2:10 p.m. I went purchase a cell phone at Boost mobile, there was a sign on the door saying that they will be back at 2:30 p.m. So I decided to sit there until someone came back. At 2:30 I went back to the store and it was another sign hanging on the door stating that they went to lunch and will be back at 3:00 p.m. Apparently the person was still in the store. So I continued to sit there until 3:00 p.m. When it was finally 3 p.m. she opened the door. My problem with this conduct is that I sat there when she clearly was not at lunch, very unprofessional young lady, taking advantage of the fact that it was a slow day when people have important things to do. Never the less I left with out a phone because she was not only late but rude. If your company think that it's ok to just leave a note on the door and come back any time they feel like it then I'll be doing my business else where.