Boost Mobile
Reviews and Complaints

Hi there, i have boost mobile service.And really, compare to my personal carrier, they don't stand a chance.i will suggest instead of calling every month to complaint, let's all but nex tel units from mexico.Let's see if that solve the problem.Cause that's the answer i get every time i call boost mobile."You live too close to the border, and the signals of antennas interfere with each other"my question is:I live in america, who cares what happen with mexican antennas, i am not paying for them, i am paying for my american service.tried time and time and again, looks like they can not solve their problems.I just hope the someone out there could read this and take some actions.

Boost mobiles business plan seems to be "sell no refund phones and service." Once you have it and they have your money, so what if it don't work it's your phone and your problem. Sorry we don't do refunds. Almost like buying from the trunk of a car. When the car leaves, you are alone and the phone doesn't work, but every now and then someone gets a good phone. This person recommends the trunk. Familiar?

Boost is not worth the $. My girlfriend purchased a Boost phone about 3 months ago and it has been nothing but problems since. She gets a full signal wherever she goes. (We live in metro South Florida; very flat here and no signal interference) The problem is that sometimes when I call her, I get that msg that says: "Please hold while the subscriber you are trying to reach is located." Then it goes dead. Also, she very rarely receives VM messages left for her. Also, the texting service is the worst I have ever seen with any carrier. (I'm with AT&T Wireless, no complaints on my end) Example: She texed me a message late yesterday afternoon and I just received it at 7:30 am this morning. Wow! Furthermore, most of the time her incomming texts never reach her.

Another gripe we both have with the service is the actual voice/calling portion of the plan. Her signal breaks-up so severly most of the time that I cannot understand what she is saying. Pathetic! Why bother with this service when you could have two cans and a string that would deliver a more reliable connection. She has called and complained many times, but to no avail. Oh well, just chalk it up to inferior technical services. And that suprises me since you think that Sprint (Boosts parent company) has a solid network and is technologically savy. In this circumstance, you do certainly get what you pay for.

I experienced a horrible customer service ordeal with boost mobile, I requested a supervisor and the idiot kept placing the phone down and kept getting back on, trying to insult my intelligence.
I changed my service and never used them again.
They scanned my credit card 3 times and blamed it on my bank. They need to learn proper technical support, customer service, and in other words learn their job.

Here is my complaint with Boost Mobile sent on today, April 27, 2009...so i feel your pain.

I am very angry and frustrated. I left one service to come to this one and this one is 10x's worse than the other service I was with. I purchased my phone and service on April 17th at a Radio Shack. I have barely been able to use my phone since...I recieve error messages, i cant get to a text message, can barely make a call, when i try and listen to a vm that is left for me (which the phone never rang) it says the number i have dialed is incorrect - same thing it says when i try and make a call to others. when others try and reach me? they can barely get through to me, they receive dead air when they call me, or it tells them that they have reached a number in error, the list goes on and on and on. I use this phone as a house phone and my cell. I have called and spoke with someone everyday about this problem, at the beggining they almost had me sending my phoneback to Motorola and its not MOtorola's fault. Its a Boost problem! Last Wed after holding for 45 min, a supervisor finally transferred me to someone named Candace in technical support area...she tells me that they JUST realised this was a major problem with the network and it should be back up and running ok by FRiday. Friday came around...that never happened, the network service was worse! - Friday i called Boost again, this time one of your reps seemed very frustrated due to all the problem calls, and i dont blame her, i wouldnt want to work in place that was lying to their customers either. SHe explained to me that this problem did NOT just start, its actually been going on for a month or over. she stated that she was concerned that due to the popularity of the unlimited service, the network is not able to handle all of this. I was shocked that you all would still take peoples money for this service KNOWING you are having problems. I think that left my mouth hanging more than anything. TOday is now, April 27th and i am still unable to hold a conversation past 10 min before it goes dead, receieve or send text, receive phone calls, etc. I pulled up the consumer affairs report and saw a list of the same complaints. I see you are not with the BBB.

THis may be a shot in the dark, but i have to ask this questions before i persue further action...but i would like a refund due to me not being able to use my phone. THis almost seems like a scam. If i have to send a message to every news company out here (Houston) I will. I am so angry. so very angry. ANd to think that Boost was blaming the problem on Motorola over and over again.

i recently bought a boost mobile phone for my daughter and myself and after working for only 15 days these phones completely won't recieve service and the chargers wont even work with the phone. I am very pissed off that i was misinformed about these phones and i for one wll not stand for being ripped off for my hard earned money.

I got an i9 too - and love it - the store i bought it from told me that there were issues with texting - and there were - same as you i didnt get texts on time or at all - but it's seems to be working now.. I knew what to expect network wise have had boost forever - but have had a verizon fone from work too and really for the most part it isnt like the verizon has that much better service.. only better in a few areas..
My boost i9 rocks.. I love it..

I like how in one of the comments (james), says "you guys are ###ed" (for wanting to get what they paid for-delivery for what was promised). He then continues to assert that things paid for in full ($50+) are FREE. How so james? Clarify how paying for a service equates to getting it free. All of that sounds exactly like how a Boost troll would talk, as I've exchanged unpleasantries with many. They give away your #/change your pin and that spells the end of your phones functionality. They jack it right after a re-boost, so you're out $60 too. Call customer care if you need somebody to say their sorry, but that's the best that you could hope to recieve. I'm out a Samsung Galaxy S2 ($450-new), $60 service re-boost, new screen $110, otterbox case $41 and a screen shield $11. I've since learned my lesson. I switched to Cricket and bought a cheaper phone-Galaxy Grand Prime $20 + 1month service for bringing my 2nd boost # (cheap flip-phone) to Cricket. The next phone I buy (Samsung Galaxy S5) will be a T-Mobile from walmart-$350. Then, I'm going to buy an S7 edge and Galaxy tab s2 from T-Mobile and pay in full. At the time of purchase they will unlock all 3.

I purchased 2 boost mobile LG phone. From day 1 my phone has not worked indoors. I have called them about this and spend a lot of time on hold while they "try" to fix the problem only to get disconnected and have to start over again. I want a working phone this is the only one I have ever used that did not get service indoors. If they are unable to fix the problem in the next couple of days I will be dropping their service. Can't afford to be without a phone.

I have auto pay for my cell phone bill, so I can get the $5 reduction plan they are offering.
I receive an email from boost mobile they received my $55 payment but when I look at my bank statement, boost mobile took $60. No one at boost mobile can tell me why. I just get switched from person to person. Their customer service is awful and their personnel are as dumb as a fox.
So, today I will cancel my boost mobile account and I hope a lot of other people do as well.

I purchesed a Sanyo Juno cell phone from boostmobile. Come to find out that you are not able to download anything from your pc you cannot hook it up to your pc. I was told that there is not a driver or a program that is on the market that will help you bypass this problem. I feel very unhappy with the way Sanyo and Boost have acted about this problem. Hanging up on me several times, passing the buck like they are not responsible for this situation. This is not stated on thier packing for the phone or eaither of thier websites eathier. To me that is misleading the public and monopolizing our freedoms. I am letting people know that this is the problem with our society today. Greed and Control Freaks.

Boost Mobile has THE WORST customer Service I have ever encountered. Trying to get through to a CSR is virtually impossible .I am set up on the $50 p/month Boost Shrinkage Plan. The payments have been coming out of my checking account like clockwork until today (of course they say there’s insufficient funds in my checking account ?! not according to my bank but of course it couldn’t be Boosts error?!?). When the shrinkage was supposed to start. Boost Mobile stopped my service. And I also noticed looking into my Chase account that they charged me twice for the month of March.

Of course when I did get through to Customer Service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome… said He had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my Boost retailer. Of which there are no Official Boost Retailer on their site. So I went to Radio Shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at Boost. They did manage to pull up 4 Actual Boost locations in the Phoenix area. I am headed there tomorrow.

It’s sad that no one in Boosts Customer Service Department could help. So here I am no cell phone service and double charged. When I get my money back. AND I WILL GET MY MONEY BACK. I will pursue the VP for customer relations/ sales Dennis Weikle of Boost Mobile directly to advise him of just how poorly he is doing.

This is about very poor customer service from Nextel Boost and a nasty, sarcastic an arrogant supervisor (Steve) who raised his voice to me, a customer. Money was accidentally added to a wrong prepaid Nextel boost phone for my child's phone, when I first call I was told that a form could be filled out to credit the right account and I would have to speak to the customer credit dept. and I was put on hold for an extended period of time, so I hung up and called back and requested to speak to someone in the credit dept, this customer service person (heavy southern accent) declined to do so and discussed the situation with her supervisor who told her nothing could be done and who ever owned the phone would keep the money that was put on it. I then requested to speak to her supervisor. The supervisor Steve (he refused to give his last name and again heavy southern accent) employee #874532 came on the phone and I explained what happened for the 3rd time and I even explained that I had the receipt and the actual reboost card that was purchased on my check card and I was told again nothing could be done. When I asked for his boss or supervisor, he became nasty and sarcastic he stated that the lord god was his boss and I told he that he was being nasty and sarcastic and religion had no place in this conversation because that was not what I was calling about, then he raised his voice and stated "DO YOU HAVE A PROBLEM WITH ME BEING A CHRISTAIN? And I stated “no, because I believe in god, but you are being inappropriate by discussing religion with a customer when the customer is calling about a problem that they are trying to get resolved and I hoped that the conversation was being recorded”. He stated that yes the conversation was being recorded and quickly rattled off an address to mail a letter of complaint to, as if Nextel or Boost cares about customer service issues or complaint. By the way I do have a Hispanic first name, which they asked and used during the 2nd conversation and I live in the northeast, therefore I speak differently, maybe this was part of the problem, either way no customer should be spoken to in such a demeaning manor and made to feel as if their money does not matter.

I transferred service 30 days ago and I have had nothing but problems from day one. This needs to be investigated. It has made me so sick. I have lost so much money because of Boost Mobile service but mostly things that cannot be replaced not even with money. All I was asking was to be reimburesed to my checking account or with a check from boost because i cannot call, text or anything for the service that i paid for. They tell me that they can only give me credit but how can i use the credit if the phone service does not work. I must of called over 100 times to try to get things corrected that boost messed up from wrong plans, additional amount taking out from my account, wrong name, Please check my information as soon as possible. This is so wrong.

After 11 years with Sprint i switched to Boost Mobile last week and within five days was back at Sprint having had the WORST consumer experience i’ve ever had with any company bar none! FIrst, you cannot contact a live human being only an endless loop of voice prompts leading to nowhere. Second, the Boost Mobile service was virtually non existent. I live in Portland Oregon a rather large city and i almost never got a signal. I’d steer clear of their lure of cheap rates its so not worth it going to Boost Mobile for wireless service.

The Boost mobile store in Stockbridge, Georgia on North Henry Blvd. prices are $50.00 to $60.00 more than your online prices. When I asked the clerk about why the price of my curve phone was so much more expensive in-store than online she could not give me an answer. I requested to return the phone I purchased on July 2nd so I can purchase the phone at a cheaper price online but I ws told that we only get three days to return.

I also advised the clerk that my phone has frozen for the entire day, but to no avail. I was told to call customer service.

purchased blackberry style at boost store on sept 14, 2011. On 10/20/2011 the letter A on keypad quit working called boost said no exchanges after 30 days have to file complaint with company.

If you have problems getting to customer service at boostmobile, try this number after the recording asks you if you "want to continue anyway." It took me eleven days of constant run around by the phonetree before I discovered this. This is my prize and your gift:24221. Test it out, report back to let me know, if it works for entire country.

I been having problems with boost mobile since I subscribed to their service. They service suck and their customer servicerepresenatives are friendly but some lack a lot of knowledge if you ask them a question beyond their manual of what they were trained. The tech support team is in the same boat too, they know alittle more than customer service, but they suck to. There is this supervisor name Alex that works there who really needs to be retrained or more educational skills.

i lost my account pin number