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We took our UK mobiles on holiday to Florida &, when we couldn't connect to a US network, we purchased a Samsung A15 IEMI: [protected] on 12th May 2024 for $122.44 & a rolling contract $10.00 from a BOOST outlet @12285 Collier Blvd, Naples 34116 with mobile number [protected]. Although we'd provided our email address as [protected]@gmail.com, we received no copies by email of our contract or T&Cs with BOOST. On our return to the UK, we called BOOST on 10th June 2024 to cancel our contract as we couldn't access a network in the UK with BOOST. The contract was cancelled but we received no confirmation by email. On 24th June 2024, we transferred our O2 SIM card to the Samsung A15, but there was a lock on the network. We called BOOST for an unlock code, but Stormy advised that this code wouldn't be available until May 2025. Ticket No: 4727644 for this call. We paid in full up front for the Samsung handset & our BOOST contract is cancelled, so we don't understand why we now have to wait 12 months for the lock on the network to be released so that we can use our Samsung A15.
Claimed loss: Loss of use of our Samsung A15 handset for 12 months.
Desired outcome: The urgent provision of a network unlock code from BOOST to be sent to us by email.
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You’ve been stuck with a locked phone despite paying upfront and canceling your contract. Contact Boost Mobile again and demand an immediate unlock code, escalating to a supervisor if necessary. Document every interaction. If they refuse, file a complaint with the FCC and your UK mobile carrier for support. Share your experience publicly to pressure Boost Mobile. You paid for that phone and deserve to use it freely — don’t let them hold your device hostage.