Boost Mobile
Reviews and Complaints

Boost mobile refused to unlock my SIM card it’s been over two years I have had my iPhone after 12 months they still refused to unlock it and keeps shutting my phone off on the 26 th instead of giving me my full monnth I’m paying for please help

In November 2021, I chatted with a customer service rep about purchasing a replacement phone and wanted to be sure it would be compatible. I wasn't going to purchase through another vendor until Boost assured me it would be compatible, so I went through with the transaction. Since then, I found out my phone is with the 3G Network that will shut down in a few short months. I just spent close to an hour talking to a rep about this who did everything he could to help me out. I do not expect Boost to refund me a phone I did not purchase from them, but since their "inexperienced" rep did not disclose to me the important information I needed to make a decision, I feel Boost is somewhat responsible to help out with a credit of some sort. The very kind rep on the phone had me on hold to check this out, and came back and said they were only willing to give me a 15.00 credit. Whoopee. He even told me he was upset about their decision to not stand behind poor information and the very little credit amount they had to offer me. Here I am with a 130.00 phone that I can only use for a few months. If I had known about this Network shutting down, I would have put my money on a 5G Network phone instead. Again, I do not expect Boost to refund me the cost of the phone that I did not purchase from them, but I really think they owe me a better credit, since THEIR rep was responsible to give me full details. I expect professionals when I call... if reps are not professional, then why bother having them answer calls!? This was the first rep of course and not the one I spoke to over the phone today who did his best to help. Thanks for him, but BOO to the one who did not help me make a good decision.

I bought a new phone at Boost in Oct 2021. On Nov 26 I discovered I was double billed for Oct. I called customer service but service rep couldn't see both charges. I called again on Nov 29 and asked for a supervisor did not get to supervisor and no resolution so I filed a fraud claim with my credit card on Nov on the 29th. On Nov 28th I was double billed again. I called customer service on Dec 27th and again asked for a supervisor but did not talk to one. According to Kevin he could see the double charge but he said it would be applied to the next month's bill. But this isn't true because they had locked my phone on Dec 27th until I paid Dec bill. I asked him to refund to my credit card but he said he couldn't. I again filed a fraud claim with my credit card on Dec 27th which posted on the 28th. On Dec 30th my account was suspended. Again I called customer service and demanded to speak to a supervisor. Robert (the supervisor of the day) said I was not doubled billed and said my credit card statement were not correct and if I didn't pay Dec bill my account would stay suspended. So I had no choice but to pay a second Dec payment (that I didn't owe) in order to use my phone. I couldn't even switch providers because the phone was locked. I can only see my current payment on transaction history.

I was online on 12/6/2021 trying to complete a boost up for an I phone 13 pro 256gb. My address was not accepted on the website kept giving me an error message. I was prompt to call in and speak to a representative. I was on the call with a rep for an hour and nothing was getting resolved. So I asked to speak to a manager. I was told that I was speaking to a manager I informed him that I am getting an error message when I enter my address he try to find out why I was having this issue with the tech department he said he was talking to at the time I'm on the call with the manager at this point 45min plus the hour with the other rep it's now going to 2 hours of being on the phone and nothing being resolved. The manager stated he can take the information over the phone. I informed in that the only phone that was available on the website was the I phone pro 256GB granite color i told him that i wanted that one. He told me that he can process the order I kept informing him that its the correct phone right he assure me that it was the right phone. I then paid $483.42. I looked online on 12/7 to see when I should get the phone. I called and told them that it was the wrong phone and not to process the order they said they couldn't stop the process so they shipped it on 12/9 and I reject it UPS and they sent it back to the sender boost mobile received it on 12/10 in Plainfield Indiana. I called and told them that I do not want to proceed anymore with the boost-up and I will go and buy the phone at the boost store which I did on 12/17 I paid $1200 for the iPhone 13 pro. I asked them about my refund they told me 7 to 14 bus days I said fine. I also informed them my phone bill is coming due on 12/28 and it still showing a boost up on my account of $83 I told them I don't have the boost up my bill should be $60 I was told not to worry on multiple calls I made on 12/10, 12/13, 12/15, 12/16, 12/17, 12/20, 12/23, 12/26, 12/17, 12/28 on 12/28 I was talking to a supervisor and he told me to pay there $60 and I wouldn't have a problem in my service being interrupted he actually stayed on the phone with me while I paid my bill online and assure me I wouldn't have a problem the next day. I wake up on 12/29 my service was interrupted. I called on 12/29 at 7 pm CST to talk to a manager and I was told no and I called back at 8 am spoke to a manager he was rude and told me to pay the installment pmt when I clearly don't have a boost up so now I lied to all the times I called and my service is off. boost mobile has their boost up the phone back as of 12/10 boost mobile have my boost up the money I paid $483 and boost mobile has my $60 pmt i made so I wouldn't get disconnected and they tell me its nothing can be done but to pay the additional $23 for the installment plan that I don't have. my name is Raphael ruffin ph# [protected] email address shaun.[protected]@gmail.com. If my issue is not resolved soon I'm going to take legal actions.

Boost Mobile sent an email to me stating that my older phone would not work on their new 5G network beginning January 2022 and gave my the option of ordering a discounted new phone. I did so and confirmed that my price plan would not change. Upon activation I confirmed again that my price plan of $70 dollars a month ( I am a long time subscriber to Boost on monthly auto payments ) . However upon activation BOOST changed my price plan to $75 dollars a month from $70 dollars a month with no explanation. Boost Customer Service via "Chat" even confirmed that my price plan should still be $70 dollars a month and said an enhanced agent would review the issue and contact me. To this date I have not heard from BOOST/DISH network ( Dec 28, 2021. Also my phone does not work with all the features that my plan says I have like mobile data while roaming. I keep getting a message from T-Mobile that I don't have a data plan on my T-Mobile account? I do not even have a T-Mobile account. I want my rate plan to be what was agreed upon ($70 a month for two lines) and I want my plan features to work and I want T-Mobile off and out of controlling my features and plan and price?

Service is even more unreliable than ever! Had zero issues before being forced to install the garbage 5g sim card. Now I get 1-2 service bars everywhere. I can basically only use my phone at home with my wifi. Boost has always been the bottom of the trash can when it came to service but the cheap cost made up for it, until now. I don't understand how they are even still there in business. I certainly will be changing providers. Boost mobile can stick their 5g sim card up their money hungry butts!

Went to renew my prepaid phone service like I have for the past 10 years and boost Mobile decided to charge me twice I immediately called them and asked them for the second charge to be refunded back to my card and they assured me that it would be immediately a week went by and I noticed that I had not received it back to my card and I haven't received an SMS message stating that it had been approved so I called them again they assured me that they would have it taken care of another week went by still no refund on my card then they said they have to send me a check because my bank declined the transaction for them to put back on my card which was obviously not true I've had the same card for years another week goes by no check in the mail so I contact him again of course I got the same old lies I always have 10 years of service and this is how they treat people all they have to do is put it back on my card going on a 4 weeks now and still no refund

We opened a new account, purchasing the phone outright. We requested an unlocked phone.

After purchase, we discovered that we have very poor signal, the majority of the time, no signal. We moved to AT&T only to discover that the phone we have is locked for 12 months.

To have good phone coverage, I now need to buy a new phone, which we can not afford.

False advertising "no contracts" accompanied by misinformation from the Boost sales rep.

Since Boost has been taken over, they are purposefully interrupting services so that certain cell phone plans that T-mobile does not offer, gets eliminated because they do not want to honor or continue the plans started under Boost Mobile. They want to get customers SO fed up, that they discontinue Boost's service and take the trash options they are currently offering!
Since the "takeover", apps don't load-they start loading and then error message of "Unfortunately this app has stopped", texts are sent/received hours later, customer service has been less than subpar, however, they take your payments and do not provide the service you are paying for. When asked for reimbursement for their crappy service, the reps say, "Sure! No problem!" After waiting for 20 minutes, you either get hung up on, or rep comes back with, "Oh, I'm sorry! Our system will not allow for the $10 credit on the account." Of course, bill has been paid in full for the month and you are 2 days into you plan and phone doesn't do anything. Their excuse? You need to update your phone-which is not free, but nothing is said about this when the payment is made. Why would anyone want to "Upgrade" without being sure that your service is not still trash? Never had any of these issues when it was actually Boost Mobile. T-mobile sucked years ago and obviously have continued this throughout the years. If our services were not going to work, how do you justify taking people's money without these issues even being a conversation? Our service should not be at 20% when you have taken 100% of our money? Would they accept 20% of our monthly payment, and give us out monthly service? There are no towers down. They train the reps to say such stupidness because it will usually shut the customer down. I know quite a few people with the same exact phone that I have, different carrier, and they do not require an "update" nor are they receiving crappy service! Talk about monopolizing! Haha... the American way it seems! How sad. If you are going to be a monopoly, at least be good!

I have been a Boost customer for 6 years. I have a family plan that includes 5 lines. I have enjoyed your service and have recommended it to all of my friends. Later even my daughter became a customer. We all started out using the LG K-30.

Unfortunately, around 6 months ago, my wife and I decided to get newer phones. We purchased 2 Motorola Power G phones. Soon we noticed that we had 0 bars of signal in our home. I have called customer service multiple times, requested a rep to visit me at a local dealer, and even called Motorola for help. I have never had a rep respond to my complaint. Apparently, there was a change to new cell towers. The present ones seem to place me out of range.

I cannot continue to miss phone calls and texts from family, friends and work. My mother presently is dealing with Cancer and I am a full time Minister. I need to be available to family and friends. Presently I am using my mother-in-laws phone at home. She lives with us now and still has the first phone we received, the LG K-30, and ironically, that archaic phone still has a perfect signal like I used to have. Unfortunately, we are receiving notices that if she doesn't purchase a new phone soon she will lose service completely. When that happens, I will be dead in the water, and have no way to make a phone call or send a text from my house. I cannot continue to have to step outside at night or in the cold or the rain to make phone calls on my home.

I request that either you resolve the service issue or unlock all of our phones so that we may move to a provider who can provide us with better satisfactory service.

Telephone stopped working 10/21/2021 with message: "No mobile network" Boost local office states: due to 5G network that's why it stopped and get a new sim card. Sim card entered and phone message: "To make a call in the US and Canada money is needed" Go back to local Boost store and new sim card entered. Phone does not send/receive calls. Store rep goes through troubleshooting for 2 hours and finally factory resets--still not sending/receiving calls. Rep is told Boost will call me in 24 hours (should be same day--they are backed-up). No calls no change. Call Boost 11/4/21 at 5:19pm speak with rep named Peter given ticket #I2156519741 and told to check in 24 hours. Call 11/5/2021 at 6:24pm EST rep does not know and forwards to a supervisor. I wait on phone one hour. Supervisor comes on and states they do not have ticket numbers like that and I will have to go through troubleshooting again. I said "no" check notes written in the system--they should be there and I want to speak with his supervisor. He hangs up on me.

I have two phones with Boost One of them is stuck on firmware updates. I called LG and was told I had to send it in for repairs. They said my carrier could provide a loaner phone. So I called Boost and was told they would not provide a loner phone. I just paid my monthly bill So I asked for a refund if They could not provide the service
I was told by a supervisor there was nothing they could do
So I asked for his supervisor and was told he was the last stop
He refused to let me speak to his supervisor and would only give me his first name Joel He also refused to give me a employee number

I was told I need to place a 5G sim card in my phone or it will not have service anymore. I go to a boost store purchase the sim card in my phone (Galaxy s9+) the phone has not worked. That was Oct 22nd and its now Oct 30th.

In the store I wait for 30 minutes then they say someone will call back in one or two hours. Four hours go by no call back so I call boost mobile. They check the IMEI #, asked for the the ICDI which is not available then explain someone will call back in 24 hours. No call back.

I call again the next day they do the same check again and this time explain it has been escalated some one will call back in 48 hours. 48 hours go by, again no call back. I call again, they do the same check have me take the SIM out power off phone, no results. Finally I get to a supervisor. This supervisor tells me he's not sure if a replacement will be sent and he can offer three months free service. I refuse because buying another phone will cost more than free service and its not free service I want. I want my phone to work or a replacement. He tells me someone will call back but as usual no call back comes.

I call again after a couple more days get a run around, hung up pn, blind transferred and finally a supervisor informs me yesterday (the 29th) the phone is not compatible and they will not send another phone.

I then ask for what was offered to me and they refuse. I have to buy a phone and also pay for service that I was not able to use. During this whole process, I have been lied to, hung up on six times and blindly transferred to samsung (who explained there was nothing they can do for me) and placed on hold over an hour multiple times.

The only thing I am requesting now is the accommodation of two or three months service which again was offeted to me, since I have to purchase another phone.

I bought a new Iphone ES on 10/13/2021 because Boost Mobile told me I needed to upgrade. $250.00. About a week later they sent me a promo code for a new phone for 20% off, or about $50.00 When I asked if I could apply this coupon to the new phone I had just purchased, they said NO.

I believe this is most unfair, because I had just purchased the phone and the coupon said it was good for the month of October 30, 2021

I paid $279.99 for a phone that I was told I was paying $199.99 for. When I asked about the price I was told that I need to pay cash for the phone in order to get it for that price. I was told they didn't except credit cards so I had to do boostup which meant I couldn't get the phone for the $199.99 price. The problem is that they used my credit card to pay the down payment and taxes due on the phone. I feel that I was cheated out of $80 and I have a problem with that. I went back to the store and was told the manager over the supervisor there wouldn't be back until the weekend which means my return date is up before I can try to solve the problem. Can somebody please help me. I bought the phone 9/20/21. My name is Crystal Williams and my number is [protected]. I have called the [protected] number and was pretty much told Too Bad! I talked to a rep named Angel and 2 supervisors named Mau and Lily. The worker at the store I bought the phone is named Rob.

I signed up for your cellular service due to my cell phone screen being cracked and it being too expensive to repair. I signed up at the Picayune Store at 700 Highway 43 N on 9/10/2021at 2:59pm CST in Picayune, Ms 39466. My transaction number is 756837. It came with a "free" Samsung Galaxy A32 phone in which my information was imported from Spectrum mobile my previous carrier by Shane.

I went home and texted my cousin that I got a new phone. That text went through. I was able to use the phone for the internet as I had connected to my WiFi.

The next morning I tried to text the same cousin and met with negative results. I was checking to see if her power was still on from the hurricane. I got an error message saying I was not on Network. I tried several times with the same results. I moved to other rooms to try and call her and had no signal.

A while later my neighbor, who lives across the street came over and said she was calling me and came over to check on me. I never got a call. I called and texted my sister. Same thing. This went on all morning. I finally was able to get my sister and she said she sent me multiple texts that I didn't answer. (I didn't get them.)

Around 11:00am I went back to the same Boost store and explained that my house does not get reception and I wanted a refund. The clerk called her supervisor Shane who was at another store. She put him on speaker so I could hear his response. He loudly asked if it was the phone he sold yesterday. He was the one who sold me the the phone and plan. He said he would not refund any money to me because he imported my information on the phone. He said it was a free phone and I was in network according to your map. It had been less than 24hrs. The "free" phone is useless to me as it can't be used anywhere but Boost. I want you to take it back. I don't need a phone sitting in a drawer useless. I want a refund for the money I paid on your plan and the ability to take my number with me (they said I had to wait a year) so I can move on to another company whose reception I will get consistently in my house.

I have been unsuccessful in getting through to your customer service number to obtain my account number so I can change carriers. Please provide that in your follow-up correspondence.

I hope we can come to some resolution for this matter.

Johanna Gremillion
1012 Stemwood Dr
Picayune, MS 39466
[protected]@att.net
[protected]

Boost Mobile texted my PIN number to me without my request about 5/29/21, I contacted customer service to inform them that I thought something was wrong but I was assured that all was well it was a glitch in the system and it would be fixed. On 6/1/21 I tried to make a call and got a recording that I had to purchase a card in order to place the call this was the same day that my monthly payment was deducted from my credit card. I had to go to a Boost Mobile store nearby to call customer service. After about 2 hours with them going from person to person each asking for my PIN number obviously whoever hacked into my account changed the number. I was told that my account was canceled and my phone number was ported to another company. After many phone calls I was told that they would investigate the matter but I had to get a police report, I sent them the report then there was no response. I called and was told that another carrier was trying to steal Boost Mobile customers and I should send a copy of my drivers license, I did, again no response. I have had this phone number for over 20 years the loss has been immeasurable.

Yes I went to your mobile store in st. albans wv I can't get service now since they put the new sim card in my phone so I purchased a new phone and I thought I was getting the Moto g stylus 5g since you changed to 5g I need a 5g phone well I get home and I still can't get service unless I go outside and then I find out the guy sold me a 4g phone I cant go outside every time to use the phone I'm 65 with health issues I need a phone I can depend on so I take the phone back 3days later and the girl working was really rude and wouldn't exchange the phone for the 5g phone I'm buying this phone on payments so I need to know where to send the phone because I will not pay for a phone that I can't use and the girl working today at your store didnt give me my receipt back I've put a lock on my debit card because like I said I will not pay for a phone I can't use the guy knew I needed a 5g phone and he sells me a 4g so I'm letting you know I'm not paying for this phone so where do I send it I'm also filing a complaint with the better business Bureau my phone number is [protected]

Bought a new phone from Boost Mobile, swapped service using the same plan, now I have no service to either phone. Have spent hours on the chat line trying to resolve the issue with no results, two trips to their store which yielded no results, four calls to their help line resulted in a lot of promises to resolve the issue, a promise that they would call back in 24-48 hours, none of which ever happened. I have not had service for 25 days and counting, they will not allow me to return the phone nor will they unlock it, they have threatened to confiscate the money in my account
($208) even though they are not providing any service for the phone I bought from them. Have had service through Sprint for over 14 years, was forced to migrate to Boost several years ago, this is how they treat their long term customers.

My husband and myself are in the UK and unable to get back to the USA as we are banned from entering the country because of the pandemic Our cell phones are in the USA and have been for over a year. We are unable to block unsolicited calls and they were chipping away at our account balance so I did a webchat and they blocked both our phones. I tried to access our accounts today and could not so I called from the UK only to be told we've lost our numbers and our account balances which is nearly $300 which we can I'll afford. I called twice and was cut off both times. I would like to be either reimbursed for the money on the accounts or have the accounts reinstated. My email address is [protected]@msn.com