Boost Mobile
Reviews and Complaints

My name is Sherrie Johnson my address is 1036 Ardmore circle, Lynchburg, Va 24501. I was a boostmobile customer for a number of years. I think that should have meant something to boost. I purchased a New Samsung A21 from boostmobile.com. When I received the phone I tried to activate it. But it would not connect to my home wifi. After a number of tries and had to scan the number off my Wifi box and the phone connected up. But when I tried to use the phone the caller could not hear me nor could I hear them. The call would keep going in and out the calls kept dropping. I called Boostmobile and I chatted on a number of times trying to get the issue with the phone resolved. I went through all the steps I was told to do and the phone still did not work But to no avail. I went into 2 store in my area. This issue went on for 2 weeks so I was not able to talk on my phone at all. I was told to ship the phone back I was told that I could do without the phones for a week. that's not good customer service. the QR CODE number is SMIM1Z54V84A8431504706. TK# [protected] The ID number for the A21 is SM-A2154ZKNBST I shipped the phone off 04/12/2021 to the repair center. Since I could not use the A21 I had to leave boost and go to a new carrier on 04/09/2021 so I could have a phone. I still have 2 lines on my account But they will be leaving on the 4th of May. because of such poor customer service I would not recommend boost to no one. Since I had to leave boostmobile I would like a full refund of my money I can no longer use the phone Due to the fact I had to get a NEW PHONE . I don't have my order number handy, I'm hoping you can locate me through the numbers I provided above. PLEASE FEEL FREE TO CALL [protected] OR EMAIL ME AT [protected]@yahoo.com. Thank you for your timely response. Sherrie Johnson

A Boost mobile customer had fraudulently used my name and email address to open boost mobile accounts and occur costs the phone numbers are below. I have spent several hours on the telephone with boost but I was told there was nothing they could do and they would not connect me to the fraud department, If in fact boost mobile does have a fraud department.
I also tried online chat but you cannot chat with boost mobile because you have to have an account to sign in and I'm not even a boost mobile customer I am just being defrauded by someone for whatever their nefarious purposes are.

Phone Number: [protected]
Phone Number: [protected]

What does a person have to do file police reports and contact the FTC

I have been a boos t mobile customer for almost four (4) years and today, my voicemail/mailbox has been inactivated and I still have not been given a reason as to why this has occurred...

The manager of one of your stores is my husband's ex and she is using her position to go through all our privacy and phones. She has talked about my husband and I to coworkers that tell me when I go pay my bill. She tells us both she can see and read and hear anything we do on our phones. It has become pure harassment. She was previously fired from a position in a nursing home for stealing pain medication and her being able to access my family and my accounts makes us very uncomfortable. If this hadn't continued since August I would have never complained. Please help!

On December 25, 2020, I received a New Phone which is a Cool Pad for a Christmas Present. In fact, I call Boost Mobile Customer Service in regard to transferring my number from my old phone which is a Wiko Ride #2 which I purchase the phone on September 25, 2020, along with insurance. Mostly importantly, I call Boost Mobile Customer with respect on transferring my phone number to the new phone as a matter of fact they incorrectly did it however as of today I have no phone service at all. As a matter of fact, I requested Customer Service and Tech Supporter to transfer my phone number back to my old phone they informed me that they can not due to my number not in the system.

On Tuesday September 8th I sent a friend of mine to Boost Mobile to sign me up. Because I could not make it. While he was there, he had the person on Phone with me and all he asked was my IMEI number. Not once did he asked if I wanted a new phone.
Only found this out afterwards that if I was with Verizon that if I switched into boots mobile I would get a new phone. What back in and spoke to the person on Friday and he told me it was too late I had to get a new phone when I signed up. I explain to him that he never asked me If I wanted new phone and that I could get a free one because I was coming from Verizon. He offered to show me another phone and I told him why should I pay for something I was supposed to get for free so do. On September 12 I called Boost Mobile at 12:00 p.m., and spoke to Rashmi. She assured me she understood my situation and sent me to a store in Farmville and they would give me the phone. When I got there the woman said that there was nothing she could do for me. I came back home and called Boost Mobile again At 4:30 p.m. After explain to this new person what was going on, I was put on hold then disconnected after a 1/2 hour. I called back again at 5:35 p.m. Again, explaining my situation got put on hold and disconnected 24 min later. Called back again at 6:00 p.m. I was told this time by the gentleman after I told him the situation that someone would call me back here it is almost A-day later and no call back. Went on boost Mobil web site chat and tried to resolve my problem after over an hour on line still the same problem. They do not care about their customers once you sign up. Going back to Verizon I can not do business. with a company that does not want to do the right thing and admit there representative made a mistake. My opinion id Boost Mobil is a terrible company and would recommend every one to stay far away.

Boost Mobile is horrible. I've overlooked the spotty coverage for years since I was paying only $30 for 5Gb of data a month. Lately my phone has been angry, so I decided to get a new one. I bought it from the Boost Mobile website to assure it would work with my plan. I got it 8 days ago. I left it on my porch for a few days due to covid concerns. When I went to swap the phones on the website, it told me I would have to change my plan. It would have to start paying $50 a month to use this phone. When I called boost mobile and pressed buttons for over 20 minutes trying to get to a live person, I ask to return the phone. I was told the phone needs to be returned within 10 days. I called on day 8, but apparently they include the days it takes for them to ship it, so I was at day 13. They said there is no way they could take the phone back. I have never heard of any company including the time they take to ship out an item counting towards the customer's time to return it. I bought it through Boost Mobile to make sure it would work with my phone. I could have bought it from amazon for less and had 30 days to return it. I have been with boost mobile for over 10 years. I am so upset by their FU attitude that I will be changing phone companies. Obviously Boost Mobile has become absolute crap since it switched from Sprint to Dish owning them.

There's no way I could have used that much data when my phone is always buffering all the time my service is always slow been to Boost Mobile store here in Kalamazoo several times I've had phone reset several times now it says I used up all my data for the month and it's lower than it's ever been. It always takes forever for me to upload anything or to go to any site for instance it took me 20 minutes to get to this fight since you guys slow my data down and this is horrible I hate to resort to going to get a new phone or changing my phone service because this one is useless most of the time

Yesterday I went to do a boost up with a text my husband got on his phone about new phone november. Never got a new phone. Instead had to keep running back and forth to walmart to put service on old phone. In the fine print nowhere does it say that the old device had to have active service, nor did it say that the debit card had to have enough on it to cover the $1 and taxes nor was I told this in store by the person working nor did the fine print say anything about in store activation. Now im very angry. We have been with boost for roughly over 2yrs. If this does not get remedied somehow we will be taking our business to metro and we will be in contact with BBB to file a complaint. I had a phone picked out and had my heart set on it and to be told I needed MORE stuff. Its BS!

I stuck with this outfit despite their many foibles and seemingly not wanting to or the inability to make corrections. Their latest fiasco with their chat 'team' is and has always been a down side. Never an unpleasant tone in dealing with them, just ineptness by not enough
(any?) knowledge to answer questions prior to going to a file for answers. Lack of training ? Short
staffed ? The interaction with a
chatter has landed me in the round file without notice. Instead of a text
disclosing particulars on why plus a warning of upcoming date (s) to
begin the thing, a total blockage of customer care is ' in your face ' there.
More like an insulant three year old
not having their way, MommaDadda
watcha Don't look at me I'm not talking to you anymore. All attempts
to sign in...access 403 FORBIDDEN
Including calling them. Some of the standard phone services are now
curtailed or have become minimized
which are the reasons for wanting fixes all along. To their great credit this junk is still operable for calls
and the monthly service charge is honored. Now i have a real reason to buy a NICE cell and get better stuff
with it . Oh yeah, this one has been compromised as well so time for a heave ho.

I ordered a phone online on September 25th at around 8:30 p.m. Within minutes of realizing that the phone was going to the wrong address I called immediately to have them stop it.I was told that I needed to wait 24 hours for a tracking number to generate. I called the next day with the tracking number and was told that the phone would not go to that address and it would be stopped. The phone was shipped to the wrong address anyway after giving all the information I was supposed to and the tracking number being verbally given to the customer service rep and then being told that the phone would not be delivered to the address, the phone was still delivered to the address and I was told that I needed to fill out a police report. This has been going for almost 2 months now. I have had no resolution. The local sheriff's department told me, after the officer inquired with their fraud department, that no fraud had been committed on my part. There was no theft of the phone and that in fact it was actually Boost Mobile's fault that the phone was delivered to the wrong address. Therefore I cannot provide a police report to boost Mobile. What I was advised to do by the sheriff's department was to inform you all that I can send you all a signed affidavit saying that I never received the phone and giving the information about the topic that was shared with the sheriff's department in the affidavit. Since all of this occurred I have already bought three new phones from my daughters and I'm still waiting on my refund for the one phone that I never received and was told that I would not get a refund because I cannot provide a police report. It is fraudulent on my part if I blatantly lie on a police report saying that things happened that didn't. The phone was never stolen, it was delivered to the wrong address even after being told it would not go to that address. I was also told by one of your customer service Representatives that I should go ahead and allow them to send me another phone and then decline the acceptance of that phone so it can get sent back to you all and I would be able to get a refund that way. I told him that was immoral and unethical and that I would not be doing anything like that. I will be no part of any type of fraud. All I want is my money back so I can get on with this situation because I'm tired of being bothered with it I'm tired of sitting on hold and I'm tired of talking to people that I barely understand and that don't understand me. The whole situation could have been avoided if the order was canceled the night that I called and said that it was going to go to the wrong address. I need some type of resolution to this problem.
The phone (Samsung Galaxy A10E) was ordered on September 25th. The order # was
ek bepp-[protected]
Shipping#
[protected]

Waited a whole year to unlock device and switch to another carrier only to get the run a rounds and no unlock device. Been dealing with this issue since 10/12/2019. Today was the last day and now I'm exhausted. Spoke to representative of AR of operations Mark at 9:29am call number I1858840293 told me once configuration was done(which took 7hrs) that I'll be able to use it with a different carrier and still nothing, called back at 4:28pm and spoke to Paula who wouldn't provide her info and phone is still locked

My name is James guillory my boost Mobile phone number what's [protected] I was a member of boost Mobile for almost 5 years I never had no complaint up until about four or five months ago my data began to slow down up until the point it completely stopped so I ask boost Mobile what was the problem and I kept directing me and directing me to other people and never solve the problem so I left boost Mobile to another carrier but before I left boost Mobile I asked for the money that I had in my account for them to put it back on my card $137 I had in my account but they would not refund my money I do not think this is right I think you owe me my money please contact me and let me know what further action we need to take sincerely James guillory
My email is [protected]@gmail.com
My cellphone# [protected]

Please DO NOT ever try to buy anything from boost
Nor waste your time calling their customer service numbers. When you call, their agents are NOT from US, so its hard to communicate, theyre just gonna place you on hold every single time and your gonna be on the phone for 45mins, probably they think you have the luxury of time. They never put notes so you have to tell your story all over again. I was promised that I will be given a return label since they sent the item by mistake when the order was already cancelled way ahead of time. They told me to just wait for a few days for the return shipping label, not knowing it was actually just a trick! So you will past that 7 days return mark! So extra charge for you to ship the item! Customer service sucks really bad and you can tell they're not sincere on helping you and just playing around probably getting coffee or doing chitchat while you are on hold. I was even told to go to the store to return the item I purchased online but store told me that they dont handle anything ordered online so it took me a long time, and imagine all the hassle and all the calls I made just to get this figured out. So please save yourself and do yourself a favor and DO NOT purchase anything from BOOST!good luck!

I had Boost mobile phone svc. 2 years ago. I was there 5-6 months before moving to a over better service with a much better plan. The phone I used was one I'd already owned. There were no promos or freebies being offered.
Now, 2 years later "I'm unable to use this phone. Its locked! This phone had been put away since id gotten another phone.
Im now being told that since I wasn't with Boost over 12 mths. It cannot be unlocked. Their cust svc manager ("Sam" is all she would tell when I asked for her info) has even accused me of planning not 2 stay from the beginning. This makes no sense!
This policy was never stated. If so I would never have agreed. Based on posts on several sites, especially Boost mobiles, many other woupdbt gave either. As a matter of fact theres a "no contract" advertisement in store, online, etc. False advertisement!
This is unfair & unacceptable ! Im unable to use this (an expensive Samsung s7) phone at all now unless with Boost.
This should be stated initially upon someone beginning svc with Boost.
There are women's shelters requesting unused phone for needy families. I can't even give this phone to someone who needs it unless they agree to activate it with Boost, which is an unethical request.
Someone toltome that I can pay to have it unlocked for a fee by an outside party. Is this really my only option to keep from tossing away a $700 phone?
I will go to the media as well as BBB & any other avenue found to get this overturned. Its a bullying tactic at best.