Boost Mobile
Reviews and Complaints

Been with Boost for about 6 months now with a Samsung Android2.2. Reception has always been very spotty- in NYC, but I was living with that. Recently my voicemail became unreliable- people left messages but there was just blank air, then voicemail would not respond to keypad inputs, then voicemail messages that I could hear sounded like the person was vibrating underwater and were not understandable.

Through all of this it would take an average of 15 minutes to negotiate system and get a human- and that human would then speak english very poorly. The voicemail was reset twice from their end, I was told that 'there is a problem with the antennaes in your zip code' for two weeks- in NYC!.

I believe that his is a company which does all it can to avoid it's customers, and then connects them with people who can't speak english very well. I have absolutely nothing against these people, but they are not who I want to try to resolve extremely frustrating issues with. By the way- it also seemed as if they could not track my payments entirely correctly, so the 'shrinkage' feature did not come into play.

The last thing that I want to do is switch carriers, pay another $140 for a new phone, and go through the hassle this entails- but I am tomorrow. Best I can say is learn from my experience, and avoid this company.

I bought a used cell phone for my daughter for her birthday at boost mobile at West El Camino ave yesterday July 31, 2011. Today is August 1, 2011. After having problems charging it we decided to take it back before the 72 hrs.The clerk by the name of Manuel told me upon purchase that I had 72hrs to return it if I was not pleased with the phone. The phone gave problems to charge and I decided to return it in less than 72 hrs. This is actually less than 24 hrs. Because it was purchased on July 31, 2011 about 4:49 and today at 3:45 they wouldn't not take the phone back.

Now they don't want to honor my return. Technically is less than 72 hrs. I couldn't speak to the manager. The number on their business card is [protected] and it is disconnected. The clerk spoke to the manager and he finally gave me a number. I still didn't get a response from the messages I left. It constantly goes to the voicemail without a return call. I need your help in getting my money back for the phone. They did not honor what they proposed policy is. Also, the same phone brands new on line cost the same as the used one. Please help me with this rip off. They have to learn a lesson for lying to the consumer and not keeping their part of the bargain, Thank You.

Ok boost someone must contact me asap, due to the way your csrs treated me on friday 02/24. I spent 11 hours on the phone with 15 different reps, and was told at least 10 different answers as how to fix a problem I am having with receiving text messages from one short code.

Oh, did I mention I was was on the phone for 11 hours ?!?

And I still have to wait another 24-72 hours to hopefully hear from someone. If someone can explain how/why a paying customers has to go though what I am going though. And by the way I am a disabled adult and I had to take my meds to keep me calm on friday. Once again thank you for your wonderful customer service :

And nobody from boost can even explain why I am being treated this way.

I recently called customer service to remove the auto-payment on my account and was told it was done. Two days later the auto-payment amount was deducted from my card even though I had requested that it be removed!

When I called their customer service department, I was told they had a no-refund policy. I said I was aware but that it didn't apply when they made an unauthorized withdrawal from my account. I was put on hold and then the phone connection went dead.

This is not only regrettably poor service, it is wrong! I will never do business with boost after having done so for 5 years, and I would not recommend it to anyone else. Steer clear! I have a no [censored] policy!

So i’m with boost for a year and they lower your payment $5. The next thing I know they lie and say there was no money in my account and disrupt my service.In fact my money was in early! To get it back on there is a fee (Again their fault) so I wonder how many thousands if not millions they make on busy people who do not have time to fight over fees. Boost=pure theives and scheisters. Then again the ignorant automated black male voice of the & ldquo;custoimer service” line should kind of let you know what you are in for..

I’m sure it is on purpose and racist! As a person of color I am deeply insulted!~ worst service ever!

I bought a boost mobile phone in california in july. I’ts a samsung prevail galaxy. The phone keeps running out of memory and come to find out it only has 151mb of internal memory which it isn’t enough to even run the operating system. The sprint network doesn’t work in my area and I was told it would. The 2gb memory was missing from the package and the phone seems to be defective. It was to come with 512mb of internal memory. I trued for 2 hours tonight to talk with boost about the problem the saves team keeps hanging up on me. George whom I spoke to last said he was a supervisor above the saves people and he also hung up on me.

I was not abusive or vulgar with anyone, they just saw that I couldn’t be resolved with my current issues. I’m in the process of filing a complaint with the federal trade commission, and the bbb so other consumers don’t get ripped off like i’m being done.

Boost repeatedly does not apply my payments to my account so my service is cut off. I assumed it was my error the first time but it is a regular occurance. This is clearly a scam. The "customer service" phone is a continuous loop of menus with no access to a human being to ever resolve the problem. Be very careful to get proof of payment when using boost.

I've been with Boostmobile for over a year on the Unlimited $50/month plan. I was pretty happy at first even though my signal at home was always sub-par. The past few weeks have been horrible. I have been without service at all for hours on end and you have to outsmart their phone system to get a live person. Tip- Never use option for existing customer and enter your phone number because you will never get a live person. When I do get a live person I'm on hold forever getting transferred back and forth their only explanation is there was a tower down in my area and my phone should be working. I'm so sorry I reboosted my phone last week but that was the last $50 they will get from me because I just ordered a Samsung Intercept for Virgin Mobile. My daughter has one and she doesn't have any problems with her signal. I love the plans Boostmobile offers because they are very affordable but they don't mean much if youthe signal is down most of the time, I would have been a long time customer if they had a reliable signal and from now on I will advise people to not use their service. I hope the company is keeping track of their negative comments and ratings because they can translate that to lost customers and money.

Here is a copy of the email I sent to boost and am forwarding to the ceo and board of directors of sprint (their parent), I have omitted my personal info from the fcc complaint info but the complaint number is authentic:

Please be advised that I have filed another complaint with the FCC, this one focusing solely on your deceptive and, I believe, illegal sales practices.

1) you knew the tower was out in February

2) your authorized agent did not allow me to handle the phone till it was activated and paid for, which was March 4, 2011

3) at the point of sale, I complained that the phone had no signal

4) your authorized agent misrepresented a material fact in order to falsely persuade me to accept your faulty merchandise by telling me, “take it home, it takes a couple days for the signal to come up”

5) I returned the next day and complained again that the phone had no signal, your agent inspected the phone closely and looking very closely at the signal meter exclaimed, “Look! There’s 4 bars!” handing the phone back to me, what he was falsely describing as “4 bars” was the segmented flat line.

6) I have subsequently made requests to both Boost and their authorized shyster…er… dealor for my money back which both deny.

7) To date, I have spent $60 for the phone, $10 for the activation fee and another $150 in service fees for a phone which does not work and has never worked from the first day and was sold to me by misrepresentation of material facts while Boost had FULL knowledge that the tower was out form the MONTH prior.

8) I don’t believe that it is legal to sell a product by misrepresenting material facts concerning the product and I want all my money returned.

Here is the FCC complaint information:

Acknowledgment & Fax Cover sheet to submit additional information.

Filing for: John Doe has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00303868 and, be sure to mention that you filed this complaint over the internet.

on [protected] my phone was cut off i called 611 operater#[protected] took my call 4 help he informed me that some 1 had put some thingon my phone i told opertater#[protected] that i was unaware of this. operrater [protected] took the problem of my phone. this operater was a great help to me. this is not a complaint but a comment on how great this operater was. my name is leon exum i have been with boostmobile since 2009. i told operater30074334 i would send a letter to the company boostmobile for his great help he did for me. this operater name is mario G. #[protected]. i am on disabililty i am 60 years old. i am asking you to give mario g a raise or a promotion or a bonus. thank all of the boostmobile crew. boostmobile called me yesterday i did a survey on v phone and ranked all of you 5star. thank you leon exum. my e mail is [protected]@gmail.com

Boost Mobile's customer service is next to non-existent. If you happen to be able to reach a live customer service agent, after endlessly going through their automated system they will tell you that whatever the problem is, auto reboost system not working, voice mail not set up and not able to be set up through their online system, etc., that they will put you through to the right department only to put you back into the automated system! Nothing EVER gets resolved! As awful as Virgin is, Boost is SOOO much worse! No matter how great a deal they offer, go with someone else!

This company has the worst customer service I have ever encountered. Trying to get through to a csr is virtually impossible. I am set up on the $50 p/month boost shrinkage plan. The payments have been coming out of my checking account like clockwork until today (Of course they say there's insufficient funds in my checking account ?! Not according to my bank but of course it couldn't be boosts error?!?). When the shrinkage was supposed to start. They stopped my service. And I also noticed looking into my chase account that they charged me twice for the month of march. Of course when I did get through to customer service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome... Said he had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my boost retailer. Of which there are no official boost retailer on their site. So I went to radio shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at boost. They did manage to pull up 4 actual boost locations in the phoenix area. I am headed there tomorrow. It's sad that no one in boosts customer service department could help. So here I am no cell phone service and double charged. When I get my money back. And I will get my money back. I will pursue the vp for customer relations / sales dennis weikle of boost directly to advise him of just how poorly he is doing.

A friend has a cell phone on my verizon account, she wanted to change to her sister's boost mobile account and take the number with her. Boost mobile asked for my verizon account number and pin. I called verizin questioning the leglity of them having my pin. Verizin and I arranged to give them the number and pin, then change the pin. Boost mobile then decided they need my social security number, I don't think so. I am not their customer and I will never be their customer, so what kind of scam are they running if I gave them access to my verizin account to transfer the phone number to their customer and then they want my ssn?

Hello my name is nikki harris my complaint is that my number was changed without my final authorization by a boost rep. I have been adatemately and franticly trying to get help to recover the number [protected] which is the number that was changed. I have been helped and I appreciate all that the reps have done to try to recover that number. But that is not enough to my satisfaction. I would like for someone from the corporate office to contact me immediately so that I can explain this disservice to me and maybe it can be resolved. That’s my ultimate concern and hope that someone can please recover my number [protected]. You may contact me at my current boost telephone number [protected] or my email [protected]@yahoo.com.

Thank you very kindly

I paid my sons boost mobile phone bill on the 30th of January, on time as I always do, and they turned the phone off. I called and they charged me again stating there was a problem and the 1 St payment will be credited back within 24-72 hours. I paid again and was told I had 2 talk 2 the charge back dept. I said all i wanted 2 do was pay the bill & get mesons phone back in but I had2 talk 2 the charge back department which had me on hold 35 minutes before I hung up and called back and after the run around thus time I told them I wanted cancel my service I would find another phone carrier that aluedmy business and then hung. Up.

I have had Boost mobile now for a year. I am stuck with a phone that I paid a lot of money for and don't want to have to pay for another. However, this upcoming year, I will go with a different company because Boost service is absolutely horrible and I am so fed up to the point of paying for a different service. I have the 50 dollar a month prepay service with Boost. I get the majority of text messages, but you would think that I should be able to get ALL OF THEM! The calls I make and receive always drop and half the time no one can understand me. The messages I leave on people's voice mail can not be understood by the recipient. This company is absolutely worthless! And in case you are wondering, I live in a fairly large city, so I imagine that the service is this bad everywhere! Be smart and go with a different company!

I had Boost Mobile service for about a week, but it seemed to me that I lived through hell for a year. First of all, I signed up for the pay as you go plan. Then switched to the $2 a day plan effective right away, well maybe not. I was still being charged the pay as you go of $.10 a minute. So instead of them switching me to the new plan I was still being billed for the old one. I had to call customer service four times to add the insurance, the first rep said it was added. No it was not not until I spoke to a third rep. They lie to you just to get you off the phone asap. I was hung up on so many times it's not even funny. When they suspended my account after the balance ran out, whenever someone would call my phone they would get this message, "The number or code you dialed is incorrect." So it gave people the impression I changed my number. They should be sued for giving out the wrong information. So I contacted the BBB and spoke to some rude 18 yo girl who said she could do absolutely nothing to help me in this situation. So I just ported my number to another carrier and hell with them. Do not get this service as you will surely regret it dearly!

Having fallen on hard times I have been using boost mobile - pay as you go plan, believing that I could control minutes usage for important or emergency calls only. Not true. I am inundated with wrong number, marketing and collection calls that prematurely use up my precious minutes and thereby forcing me to refill the phone with minutes ahead of when I intend. Further, there is no way to block these calls on the boost phones so they do not eat up minutes. Boost mobile customer service was both inept at understanding the problem and completely unwilling to help resolve it. Why would they? This forces customers to buy more minutes faster. I have no way of proving this is intentional on their part, but "if it smells like a rat, it's a rat"! I believe they sell off customer numbers (Especially for "pay as you go") so that minutes are used up. I will dump boost mobile asap, but meanwhile i'm using a free voip to minimize revenue to boost mobile.

On 9-8-10 my 15 yr old son ask if he could get the curve 8330 instead of school clothes, against my better judgement I agreed. So he got the phone, about 3 weeks later the phone would not do any thing it only had a white screen with (Reload programs s513). So we called tech support in order to find out what to do. After 3 different attempts with the help of the tech dept we were unsucessful after following each instruction they gave while being on the phone with them. Then we carried the phone to the boost dealer and he tried for 3 days and was also unsuccessful. Call the company several times and each time was promised a replacment phone, and each time I checked on the status it had been denied. Then was instructed to the insurance company, the insurance company stated that it was not an insurance issue and and directed us back to boost/blackberry. Again several different times I was told that a replacement phone would be sent, and again each time was denied. A rep even had me cancel the insurance stating that that was the reason we kept getting denied, so I did. A gain we were denied, this time for not doing enough trouble shooting. We had done everything that was asked of us and still my son could not use the phone. It is going on 2 months my son has been without his blackberry curve. The boost store dealer felt so sorry for us he let my son use a loaner phone until our issue was resolved, and that was a month ago. This is not fair I do not have money to go out and purchase another phone. Boost/blackberry should honor their products. Now I am out of $279 with a phone my son cannot use. The company is a scam and lier, and uses trickery to avoid doing what is right. Boost/blackberry do the right thing and replace my sons phone. [protected], security code available at request of the company during resolution of issue.

Yolanda gigger/kenneth carson (Son)