Boost Mobile
Reviews and Complaints

I had their service for three weeks now and cannot begin to say how horibble and awful their customer service is. They would get an f-! First, they hang up on you so many times that I have to keep calling back to back. Their customer service agents do not speak english very well and sometimes don't understand you. They speak with heavy latino accents. (Keep in mind as said so on online, they are trying to sell their products to latino population now, mostly). Their automated system (Avr) tells you your account balance when you never ask for it. It takes you forever to even get to a customer service agent, before you gotta press a million prompts. I called to have my mobile number changed (Ptn) and they said that they now charge a $5 fee in order to do so. This company is so cheap and broke they have nothing else better to do then to charge people for a pathetic fee like that. They ride on nextel's iden network which is so old that you cannot even have a regular web service. I will transfer my number to a different carrier next month and please read this before even considering this service. I had so many different cell phone carriers in the past in this one if the worst by far! And their phones are not too cheap either. I bought the motorola i1 which runs on android os, and the web on it is so so slow like a dial up modem. It is very very sad and I paid $300+. I will be returning it back to the store so thats ok. Please don't feed them anymore money let them go broke and bankrupt. They don't care about you at all but rather them selfish selves. Their customer service gets paid for hanging up on people all day and being rude. I hope that the fcc does something soon about this company.

Boost Mobile charged my credit card for $50.75 and $10.50 for services I never authorized. They are trying to scam me $105.00 more. I spoke to Boost Mobile customer services there reply was some one I knew and gave permission used my card. They refused to cancel charges. I asked for telephone number and info. of the people using my card they refused to give me the info. Even these Boost Mobile thieves told me charges are made and good luck with my credit card company as I will never get my money back. Boost Mobile is a foreign owned criminal company.

Boost Mobile always provided me with less then great cell reception but I put up with it because of the price. Delayed tex, holding your arm out with the phone like an antenna to send tex and waiting forever for pics to come through but at least my calls did. Well, I moved to another location in the same city and now my calls dont go through and more then half go directly to voicemail. I am starting a business from home and when I call my customers the line drops on them it is so embarassing. Well, id had been communicating with boost and they them selves told me I dont get service in my area and suggested I transport the number. For my business sake I transported my number to another service even though they said they couldnt because boost was a prepaid phone. It went through and now BOOST will not refund my 50 dollars that i paid for one more month. I told them why I was cancelling and transported my number and they just refused to give me my REFUND saying I forfeited the money when I transported my number to another provider. UNETHICAL, when they themselves said to do so because I dont get service where I now live. 50 bucks sure add up thats crooked I wonder how much money they are getting out of people who cancel and still have money on there account. THE CEO SHOULD BE ASHAMED THAT IS BAD BUSINESS PRACTICE.

So I call Boost and speak to them about the blackberry phone they have, when my 110$ I have no got damaged when it fell in water.
So After speaking to a sales rep, he informed me that the black berry was a great phone it works in our area and he highly recommended it!
So I purchased the cell phone before 4 pm.. Paid for the over night shipping because I care for my mother and am a Single mom myself, It was super important I get a new phone and QUICK! The phone didnt come the next day it took 2 days.
Still none the less I was excited to get my new blackberry! I turn the phone on and called boost to get the information transferred. (this was at 3pm) So after an hour the non english speaking person on the other end of the phone says, BTW this phone does not have coverage for your area, it wont work in your area. You need to move to jacksonville. Which is like 3 hours away! UHM ARE YOU JOKING?
He says no it doesnt work. Im like ok what now? he proceeds to tell me I have to pay to return the phone, and then they will give me a refund.
Im like by the time I actually get the refund and order a new phone because all my extra spending cash is now gone thanks to this little endeavor it will be like 2 weeks from now? And why should I have to pay to return this thing, your the ones who lied? and sold me a phone that you knew didnt work?
He sends me to his supervisor, who proceeds to tell me that maybe if I GOT A REAL JOB I COULD AFFORD ANOTHER $150 phone?!?!?!?! I freakin lost it. I cant believe someone who knows nothing about customer service would even say something like that.. I work a 40+ hour week, am a single mom, take care of a household, 4 pets, and a Disabled Mother who had a stroke 5 months ago, and I need a REAL JOB? are you insane?

He then proceeded to hang up on me when I called him a pompus ### who needed a good ### whooping. Telling me that I WAS BEING RUDE! ARE YOU NUTS? SERIOUSLY?!?!
So then after all this, I speak to about 15 more reps, everytime I called I would get you are being transferred then a woman recorded voice came on that said THIS NUMBER IS NO LONGER A WORKING NUMBER and gave me sprints number. When I called Sprint they were baffled by this, but non the less tried to help, but couldnt!
THen after finally getting through to boost again and bbeing hung up on because of their inability to transfer or place you on hold properly! I was told that under no circumstances were they going to pay for the return shipping or even let me swap phones by sending me one that works with a return label in the box..
THEN they proceed to tell me that they wont close my account and refund me the money that is in there. THeir excuse is they are a prepaid company.. UHM YEAH, so is Dish and Directv and if I close my account with them they send me what money I PAID UPFRONT! And considering it holds money in your account, I want a refund.. If I walked into a grocery store told the cashier to keep my change, and 3 days later came in took a candy bar and walked out, do you think the police who arrest me would say well you prepaid so its okay? No they would lock my butt up!
Dont ever use this company! They are liars, conartists, rude, and completely ### of the earth!
They took advantage of a caregiver, with bills to pay, and a child to care for, to line their own pockets!
I hope they rot in hell! and all my friends I referred, there are about 20 of them, are going to be getting rid of their service as well.. So Boost can kiss my grits, Ill go get a contract phone. SCREW THIS!

I was one the phone with boost mobile agents for over (3 hours) during that time I was transfered several times and in the end they killed my sim card. I wanted to cancel my number and receive my credits in a check, but I was told that they will give me a 50 dollar credit if I dont cancel. They knew it was there fault for giving me so many wrong numbers trying to unlock my sim puk or some type code, , , well its been 1 week and my claim has been denied and I will not get a refund for what they have done. So they killed my sim card, made me stay on the phone line for 3 hours, and I lost many contact numbers, , but they will not do anything about it. I am going to contact bbb and if needed file a civil suit against them. So be where if you call and try to get tech. Help, , , you may lose your sim card and numbers

Bought unlimited talk, text & web. Every time I got a phone call or text my account balance would drop several dollars! This is by far the biggest scam I have ever encountered. I should have known it was going to be a pain when it took 53 minutes on the phone with customer service to activate my phone. I was given the option of keeping my current phone number, which I chose to do & the confused operator tried to do. To no avail, he told me that it wasn't an option to keep my current number & acted like I was crazy because I wanted to keep the same number. Heed this warning, it is a complete rip-off & a major headache to deal with this so called company. Poor, poor service & even worse hidden charge fees that they make out to be unlimited for $50 a month! Spare yourself the agony!

[also posted under 11950 sw garden place]
My wife noticed a strange charge for $25.00 on our master card originated by "11950 sw garden place" and asked me what it was. I didn't recognize it either, so we began investigating. Google brought us to this page where we saw several [redacted]s of fraudulent charges, all of which track back to 11950 sw garden place as some sort of att cellular blling operation. Since our cellular service is thru boost, not att, so we didn't make a att-boost connection at that time.

Because we believed the charge to be fraudulent, we notified our credit card company. They recognized the billing signature as one they receive many complaints about, immediately cancelled that credit card, and issued a new one with a different number. Express delivery for our replacement cards cost us $8.00.

Then, in reviewing our boost mobile account online, we found that a balance of $28.20 on one of our two accounts had been zeroed out and exactly one minute later, our credit card had been charged another $25.00 - - apparently the same $25.00 we were trying to get answers for when this all started.

Nowhere in boost's autopay by credit card did they mention using a third party to actually collect the payments - however, they do - - enter vesta boost at 11950 sw garden place in portland or.

Long story short, despite boost representative's full assurance when we shifted to them that neither our deposits nor our minutes would ever expire, we were told today by boost that both expire every 90 days. When I tried to close both accounts, I was told that boost does not close accounts - rather, when the deposit runs out without being refilled, the account automatically expires.

The fact a boost representative told us what he did, neither boost customer service nor boost billing was willing to make things right with us.

So - boost and vesta boost ripped us off for a total of $82.00 (Including that $8.00 express delivery fee for replacement credit cards).

Boost Mobile is a f*** joke. I call on Wed to get my phone re-activate, because it been more then 60 days. I still didn't get services I paid 55.00 from my debit card when they told it will be 50.00 after the card got charge. Then I was to pay additional 10.00 from restoring the services, they didn't process it( which in the end they want me to pay 11.75). Iask before being transfer again if that's all I have to pay is the 10.00 (yes). BULLSH** No phone services, all 9 of the the d** services rep was looking ( or not looking) my account could've inform, they didn't charge me the 10.00 for activation. I have to wait three days because the money needs to clear the bank before services to be provide to me.(I was told) I call back to Boost Mobile to get my money, was transfer to 5 rep within 45 minustes just to get a refund. On top of that, the rep couldn't find where I made a payment of 55.00 to the account, just 3 days ago( clear in 2 days). Nobody want to provide with a confirmation number or that additional charges will be give to you. I ask if I can pick the telephone number or will the give me one this time, the little girl told me will don't let pick the number the computer does that. She told me, I didn't pick my number I am mistaken, I told her did and she can't tell me I didn't b/c I want to our authorized store.

I left ATT( for this bull) thinking this is a GOOD deal unlimited minutes/text for 50.00, but their customer services sucks.. nobody d*** listerning and telling you wrong info just to get you off their line. if you don't - get the info then waste people time. nobody know SH***
If I dont get my money in tree days- I will blew up that line, and curse every rep out since they like to transfer people so d*** much...

This is the third time I have found that sw garden took money out of my account. This is unauthorized. I have about had all I can take of this company. I like boost mobile but sw garden is as crooked as the day is long. I wrote to boost mobile about this because I can not get an option on their automated service to talk to a live person to get this straightened out.

I absolutely hate boost mobile. For $50 a month they treat you like crap, the customer service is horrible, they dont have any kind of insurance for those expensive boost phones. Lawd forbid your phone messes up or it needs repair they tell you to send it to motorola repair in texas they keep it for damn near 3 weeks then send it back saying they wont fix it cause its due to physical damage. Besides that they wont give you the option of getting a loaner phone or replace the phone. I bought the motorola i9 feel too bad to say how much I paid for it and after a week of having it, it stopped charging. I inquired about insurace when I got the phone and the foreigner said dont worry about it if something happens ur under manufacturers warranty. So if something happens to your phone you are f*****... Period. They have these wireless stores on every corner all with those foreigners behind a bullet proof glass cause they know they are rippin people off. The man told me to send the phone to repair and he knew they werent gonna fix it so when I did send it back they returned it and they said it was due to physical damage that voided out my warranty. How could I physically damage the phone just by pluggin it and unplugging it to charge, you are gonna be careful with an expensive phone like that. I didnt drop it there wasnt a scratch on it. The supervisor in repair said well I dont know what to tell you and she was very smart elic. They dont care about you or your problems with the phone all they want is ur $50 a month. Im shocked someone hasnt went postal on them yet! I am gonna pass the word and make sure they loose as many customers as I can possible reach and warn.

SERVICE

I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 11 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, after weeks, Boost says it does not provide access.

As Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access implies the ability to access major web-based email, I consider this to be false and deceptive advertising.

Other problems:

The web connection is extremely slow.

The I 9 phone worst designed phone for its cost that I have ever encountered.

More Detail:

During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceeded to ask the same questions. Supposedly I have an account into which they were entering notes, but every time I call it's was as if they'd never heard of me.

You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.

PHONE

I hate this phone. The fact that is was so expensive makes it even worse. I paid about $300, and that didn't even include a charger, a wire connecting the phone to the computer and headphones or earbuds and I can't use most earbuds.

The flaws are endless, including: the menu functions are awkward and time-consuming; instead of being returned to the immediately proceeding menu you are returned to a main menu. The shutter sounds can't be muted, so if I use them in a class I disturb people. The menus are not logical and the commands are not intuitive. The camera and video camera are substandard.

This the third or fourth phone I've owned, by far the most expensive and it is far and away the hardest to operate.

Type: complaint
To: boost mobile
Topic: service quality
Subject: quality and service is awful, boost is horrible, and I think boost knows it
Message: I went into the boost mobile store in winder, ga. June 22, 2009. I purchased a motorola i335 cell phone and prepaid 50. 00 for the unlimited talk, text and web. I thought it would be a great deal. I had already checked to make sure I was in the coverage area, according to the map online, I was in good coverage area. I used my phone outside and around town for about 4 hrs, made a few calls, of which one call was breaking up when I was outside of wal - mart, and I had one dropped call.
But the real problem started when I couldn't use my phone inside. I then called customer care with boost to trouble shoot, at which time the call was breaking up and I went outside and around my yard, I then discovered that I couldn't make calls inside or even around my home. I had to go down the street. Boost customer care was saying all the time we can't hear you, you are breaking up. . . Can you go somewhere and get a better signal? No! Then I went back to my local winder boost mobile, (Not radio shack) where the owner, did a factory reset. . . Still same problem. I went back yet again for the 3rd time at which time I traded my phone for another i335, still same thing. I go back again and find out that I need to upgrade my phone and pay another 30. 00 to do this. Still same thing, I call customer care again to trouble shoot the new phone. It doesn't work. I go back to the store for the 5th time and find out that I can only get back my money for the phone, not the money for the first month service. The owner explains to me that I bought the sim card and it is mine. . . "sell it on ebay or something, it is yours, you bought it. " it is my ported number, sell it on ebay! I'm furious at this point. I then call boost mobile customer service, at which time I am informed that it is only according to the individual store policy, if I get a refund. They can not help me.
While I was in the store another individual came in the store and couldn't get service either.

Boost you need to efund my 50. 00 immediately.

I found out that somebody open a boost mobile account under my name without my consent and also paid the montly payments with my checking accouts. I called boost mobile customer services line. And told them that cell phone that is under my name I didn't opened that account. I told them that is fraud account and I want it close and that I want my money back into my account. The representative said that she can't close that account due to I don't know the account password. How I going to know that I account password if somebody stole my identity and I even didn't that account was under my name. The representative didn't close the account and somebody still using the cell phone. Both are criminals the person who got the phone and boost mobile known that account isn't mine aren't helping. Criminals. I hope that nobody trust on them using good people Identities to get services under our names. Don't deal with this company

Local retail establishments in waco, tx, did not carry the particular phone I wanted, the i776w (Purple) so I went online to order. My billing address on my credit card is a po box, and when I entered it while attempting to purchase, the site came back and advised me they couldn't complete my order, that the address supplied had to be a physical address. I then entered my physical address and I got a bootsmobile prompt that state it didn't match my credit card?!?!?! (For the record, I order online frequently and any reputable site always gives the opportunity to enter a billing address and a delivery address-especially when ordering gifts, flowers, etc. ) during this process, I went through the process of entering all of my personal information, to include my credit card number. Remember, i'd gotten a prompt on the boostmobile site that stated "your order cannot be completed".

I was advised by boostmobile.com that I could not order online, so I phoned their sales dept. Firstly, I got the impression this is (1) not a reputable company, and, (2) has some mexican origin-as in mexico.

I explained what had transpired online, and after burning 50 min. Of cell phone time attempted to purchase their product on the phone with one of their reps, the individual comes back and advises me "the system won't take it". I asked the rep to please check with a supervisor that there has to be a way to make a purchase by phone. The supervisor, after attempting to do what i'd already explained I had done, and the previous boostmobile rep had done, advises me "the system won't take it, we're not set up to take it that way". Well, that doesn't make sense.

I'd just paid my personal monthly bills that morning online, through my bank account, and went into my online banking late that same night to see which ones had cleared. Imagine my horror when I discovered 4 charges from boostmobile for $108.24. As a result, it had a domino affect and all the bills i'd paid online that morning, were bouncing, and the ins od fees were piling up. My personal checking account was a great big old mess. At once, began the nightmare of calling the customer care, customer service, etc. , every number I could locate online for boostmobile, and they were either not working nos. , etc. The supervisor I had spoken to actually gave me a no. That was not even in service. Another no. I located online, I was on hold 15 min. , then an automated announcement stated I was call 40+ in que, do the math. I'd been on hold forever... Literally, hours.

Contacted my bank first thing the next morning and I learned that the bank has to follow mastercard rules and regulations. Which state in part, that company, meaning boostmobile, that submitted the charges, must fax or otherwise call the bank to withdraw those charges. I could dispute the charges of course, but that process takes 7-14 days. Meanwhile, every ck, debit card purchase, etc. , would be returned and ins od charges incurred.

I tried for several hours to locate someone within boostmobile, by email, phone, etc. , to contact to assist me in withdrawing their unauthorized charges to no avail.

Yep, I did give them my credit card number online when attempting to purchase a phone, but they refused to take it due to the billing and shipping addresses being different and told me online that my purchase could not and would not be completed.

Stay away from this cell phone carrier. They appear to put their manpower into sales, but once you're "sold" - there is no customer service available. You're stuck, and then if and when you decide you don't want the service, they have your credit card ino - how are you going to contact them to stop the service and the deductions?

Buyer beware. Save yourself the misery and heartache, trust me... Whatever agency handles cell phone carriers needs to get down on bootsmobile and their practices in a really bad way, and in a really big hurry.

And if by chance you do use this carrier, you best be very vigilant, because I promise you, sooner or later, you will have serious issues with them.

Please include the following line in all replies. Tracking number: NT20070102_[protected] Hey Robert! Since Boost Mobile is a pre-paid pay as you go service, there is no need for you to cancel your account. You can keep using the account until you have used up your balance and then let the account Expire. It will automatically cancel 60 days later. OR You can stop using the phone and the account will expire the 90 days after the last Re-Boost, then it will automatically Cancel 60 days later. Either way, we will not be able to refund the balance on the account or transfer the money to someone else's account. Thanks! Boost Mobile Customer Care -----Original Message----- From: "Robert Page Haverty" Sent: Jan 2, 2007 10:35:45 PM PST To: Hello - your customer care represenitive did not help. They said they are keeping the money unless I buy another BOOST Phone. I would have bought a boost phone but none where available in Key West, Florida, nearest would be 139 miles away. That is beside the point - you owe me $13 - the amount that you where holding for me to use with your phone. I did not use your service and I want my money back. I sent the money in good faith to be used as phone charges Boost keeping the money is just plain stealing. You did not earn that money for services and I want it back now. I will be writing BETTER BUSINESS, Chamber, and Complaints. COM. You 24 hours to respond before I start writing...Lets not be crooks and do the right thing and send me my money.

I called boost cust. Service about serious mistaken overbilling everyday for the dollar a day chat plan. The chat plan login software on the i425 phone is designed to perfectly subscribe (To pay boost) , but very difficult to unsubscribe (Limitations on the software on purpose) so boost charges 3 dollars to unsubscribe. I got to unsubscribe on my computer for free, with email confirmation. This worked a few times but boost kept billing extra certain days on random w
Hen I did not subscribe, I called them a few times about these and other billing issues, for which they where not willing to pay. Sunday they finally paid me 3 dollars they overbilled, but for some reason when I signed on the chat plan it did not go through and without indication the account was wiped out. (Because of a local called that they charged more than 12 dollars-the phone was not on the plan). Some cut. Service people have said I should get my money back because this was a mistake on signing on the chat paln on the phone. Still believe communication issues can be improved with this company and its tendency to overbill. Have considered stop using boost as provider.

I recently purchased a highly anticipated Boost Mobile I9 and here are the results of an email I sent them...(keep in mind that this is after 5 days of trying to get reliable service with them)

"I'm throwing in the towel with you guys. I'm not going to call customer care and sit on hold anymore. I am switching back to my old service tomorrow and I need to know how I can go about getting a refund on my phone and service. This has been a miserable experience, but I am willing to take a refund and call it a wash...please send me a RA number and address where to send the phone and advise me on how long it will be before my credit card is refunded. Just in case you want to know...here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text) if they even come through. 2) I called my my voice mail yesterday and it connected to to Goodwill Baptist Church...huh? 3) When I attempt to make a call it rings once then is silent...but apparently stills rings on the other persons end... 4) Tonight I tried to call somebody and it rang once then went to fast busy then a mexican recording answered...then the person I was trying to call called me back and said that they got a call from me but all they could hear was a mexican talking... 5) People try to call me and they get a message that says that please hold we are trying to locate the person...then it says that I cannot be located...hummm...I'm...I sitting in my damn house with a full bar of service... 6) I currently have 5 text messages sitting in my In box and when I try to retrieve them it just gives me a server error. 7) This phone is my home phone too...and I cannot afford for it to suck... Thanks..."

Here is there reply

"Hello,

Thank you for notifying us of your concerns. Please accept our sincere apology for any inconvenience you’ve experienced. We regret that your experience with Boost Mobile didn’t meet your expectations, and that we didn’t achieve our goal of complete customer satisfaction. Please know that we are committed to providing a quality customer experience for each of our customers. We appreciate your feedback, and are passing your comments on to the appropriate team. However you are unable to return your phone for a refund..

Again, thank you for providing your feedback, as it helps us identify opportunities and make improvements.

Boost Mobile Customer Care"

Wow...no refund after only 5 days for a totally misrepresented product...can you say wow?

I hope you heed my advice and stay away from Boosy Mobile and pay a few extra dollars and get a reliable carrier...trust me when I say your sanity is worth it...