Boost Mobile
Reviews and Complaints

Hello Ive been having issues with boost for months now I had 3 different lines im down to just one line, one of my complaints that has me really pissed off ive been trying to reach customer service for more that 2 hrs this is ridiculous when I go to chat with agent they leave me waiting there and no agent has logged on to bother helping me I went online and when I call it doesnt transfer my call but when I called from someone else device the call went through this is ridiulous

I've been a boost user for a very long time. And I have switched from fifty dollar plan to 60 dollar plan and I've had nothing but issues. I have poor service. Slow internet. Also I can not access my boost account. Nor when I click on my boost app does it work anymore. I pay more for the better things yet I get nothing and I can't even look at my account anymore. Please do something about this. Email: [protected]@yahoo.com

Someone at this number (+3145262255, as it is with no dashes) called me at 1:30 PM 1-15-19. When I dialed the number back, A recording came on that sounded Boost Mobiles recording that stated I didn't have enough money in my account to complete this call and needed to add money to my account even though my next payment isn't due until 1/28/19. I caught on and hung up. Boost should go after these scammers.

Our bill was paid in full and still had 5 more days of paid service. I had phoned to get the unlock code for her phone to switch services after 2 miserable service years! They disconnected her and shut down her phone off with no direct orders! The new company had not even been contacted yet. You put us on the phone with customer service for over 8 hours. You made up every excuse in the world. Hope your company decays in agony! Screw you Boost you are crap! This is just one reason you are the top worst companies to do business with. Karma!

I can't use my phone I have the $50.00 plan and I can't use my internet we called to get help and make a complaint the lady we talked to hung the phone up on us. I am about ready to go back to metro pcs and I have not even been with u guys for even a month. You guys give no credits for anything that is sad if I wanted the phone hung up on me I would have just called a child

I bought a iphone6 preowned mobile from boostmobile.com by 12-nov-2018, first of all it didn't come with tool to open a simcard tray and even I did that with the help of friends, sim card was not supporting by phone. I have talking with boostmobile customer care, unlocking team, brightstar, online support team, no one is helping for resolving the issue and not helping return the device either, it is a new purchase with not even started using that. I have been chasing different boostmobile teams for 3 weeks now but no response and this is very poor (or) worst service I never seen at anywhere. If the product is not useful they help the customer to refund the money.

A month ago, i added my line to my husband's current account with Boost Mobile. Everything was okay until about a week later my phone started to act up, such as dropping calls, not accessing certain apps, etc. On Monday, October 30, 2018 i went to make a complaint about an officer with Internal Affairs Group (IAG) i recorded the sergant speaking with me. Afterwards, i went to the Superior Court to file paperwork and within 2 minutes i was distracted my 2 phones got stolen. I know that the police were behind this. They thought that the video was in one of my phones but what they didnt know was that my husband had recorded it on his phone.
Anyways, i spoke with a Customer Care Representive and i reported to the Boost Mobile employee that my phone was stolen. I had a phone that was given to me, i mentioned to him and he told me that the phone was compatible with the boost service but the sim card wasnt so i got a sim card and i went to a retail store to connect it and they told me neither the sim or phone was compatible. Therefore what upsets me is that Boost Mobile hires liars to bring the hopes up of their clients to destroy them like garbage.

Today I went to my local boost dealer to return a phone I totally hated that I just purchased there. The reason for the return was the internet would not go on line only if I was in Wi-Fi. Had friends look at it to help me nobody could figure it out. Busy do to working had phone for three days during this time since I reply on having internet for scheduling jobs etc I lost a few jobs because I could not respond to emails etc because WiFi wasn't available. So by this time I'm over the don't care don't want it. Had my receipt in hand I went back to were I purchased it at not thinking I would have a problem being a boost customer for over three years didn't see any issues getting my money back. The tech found that the phone was faulty something wrong with phone a defect. Ok I'm just over it for a new phone at this point I'll just use my old phone. But it wasn't that the employees were rude they are friendly but when it came time for my refund the amount I paid was $130.00 that was activation fee phone case screen protector and phone. What I got back in return was $79.00 the price of phone ok so I pay a activation fee for a phone I don't have or can use and a phone case and screen protector for what to keep my defective phone safe what's the point. I told them to keep the case and protector they didn't do me any good. So with the jobs I lost due to [censored]ty phone no internet and the fee and accessories I have lost out on a lot if money. Not happy if I could talk to the person who wouldn't refund me my money face to face I would love to I'm bent beyond belief. I'm not going to just turn the cheek on this one I'm just another face or number but I will say you people don't know who I am not a clue or what kind of impact I could have on this situation I've brought a lot of people friends family employees people at church etc goods news I've spread and good news spreads but know what what spreads even faster and snow balls much quicker and bigger is bad news. Bad news spreads like a cancer. I really hope that this issue is resolved as soon as possible I did nothing wrong I had the original boxes for the phone the charger receipt all of it and walked away with a loss.
Thank you for your time reading this legitiment complaint.

Sincerely, Jarrett Richardson

Email : [protected]@gmail.com

I have not had my full service that I paid for almost two months. I keep being told false time line when my service will be fix. I have been a loyal customer for three years. Nothing has been done on their side.. I am giving boost Mobile a few days to correct this issues or I will go to another phone carrier that cares truly for their customer. I have been calling for weeks to check on the status of my servics.

Hello, I have sent my phone in because my calls kept dropping, my phone was sent back to me by mail, and it still continues to do the same thing. I am a senior citizen and depend on my phone line in case of emergencies because I am on oxygen, and have not been receiving calls either. Please advise what to do? ty kindly I can be reached at [protected] Nancy Patrick.

Hello

Today I visited one of your stores located in Selden, New York. I went with my father in law after he received a phone earlier in the day from that same establishment. After numerous attempts at fixing this "brand new " phone he received, the employee Khan then convinetly grabbed another phone that was on his desk which box was already opened. He anxiously tried to get this phone to work but we could tell that something was up. He then called someone on the phone and started having conversation in his native language but something I could understand was basically how to "unlock this phone permanently". After that phone call he realized he couldn't get away with giving us a phone that was clearly not new, he went in the back and got us finally a new phone, in the box ! Like he should have done the first time. I guess I am writing this because I fear that if I didn't go in with my father in law who is older and simply uneducated on cellphones, that this man would have tried to scam him into buying yet another not working, or already used phone.

Thank you for hearing us out. Look forward to hearing back.

Regards,
Gina Smith

Though I was happy with my Boost service I needed to switch companies so that I could use my phone in Russia during the summer. On calling Boost about unlocking my phone, I was told that I had to wait until September 28th- but nothing was mentioned about keeping service active and other conditions. It was only when I called Boost after the 28th but was told it couldn't be unlocked because I did not have a full year of service and needed three more months of Boost service in order for my phone to be unlocked.
I then went to a Boost location where I was erroneously told I could sign up for three months and then would be able to unlock my phone. After further running around I found out that activating service again would require a new number and that it would not be applicable to my account in order to fulfill the time required to unlock my phone. So... in other words, even though I was willing to pay almost $200 for reactivation and three months of service (just for the purpose of unlocking my phone), there is no way to unlock my phone- which is my phone! -which I bought for more than $300! -which I cannot use ever!? This is a very very bad policy! Please change it!

Dear Crime and Fraud Investigation Team:

Please be advised that the caller who uses phone number [protected] is complicit in making fraudulent phone calls and texts, demanding money through the Green Dot Money PAK debit card service.

The user of phone number meets people on social media and then claims a family domestic violence incident, putting blame on anyone who makes contact with him.

The caller made a series of fraudulent calls and texts during the period of 7/6/2017 through approximately 7/17/2017, threatening jail if you do not send money immediately. The ongoing calls led to continued harassment, criminal wire fraud through Green Dot Money PAK, and extortion for the sum of $6, 600 plus $90 in Green Dot Money PAK charges.

The caller has two or more accomplices that work together, posing as either a detective for the Glendale Police Department or as a sister by the name of Tiffany Haggstrom who lives in Simpsonville, South Carolina.

Attached please see a partial call log showing repeated calls with [protected]. The perpetrator has a deep South Carolina accent, very vulgar, violent, and will do or say anything to convince the call recipient that you will go to jail if you do not do what he says.

Attached is a partial call log file showing calls with [protected] which is based in Phoenix, Arizona. Attempts to have Boost Mobile provide the owner's name of the number have been unsuccessful since they protect their clients.

My request is to research call and text records of Boost Mobile for the period of 7/6/2017 through 7/17/2017 for phone number [protected] and once you have ascertained fraudulent activity, contact the FBI and IC3 and contact me at [protected] so that further information can be provided, leading to the prosecution, arrest, and imprisonment of all perpetrators involved.

Thank You,

Jeffrey W. Greilich
Email: [protected]@asu.edu
[protected] (Mobile)

i called booz like a week ago in order to unlock my phone because i found a better option and they give me a case number and i was told that in no more than 24-48 hours i will receive a message with intructions for get the phone unlocked. Never happen i remaind them that i have my rights and it is iligal for them to restrict or not to unlock the divice. so i would like to get a phone number for some one who can take care about me, somebody who has power to fine boos mobile because they are violation federals laws here in this country and because they have lot of money think that we the people we dosent have rights and we cant do nothing. Now this not about a phone this is about 1000s people like me that everyday have been wasting time, money, and we are treated like garbage by someone who is on top. So if by chance any company has the legal chance to confront to boost i am dispoused to take action too.
Any phone number?
Any legal company?

Im a deputy and need service in the entire county for work related business. I was having connectivity issues and was given a code to connect and reconnect my phone to the tower and told this wouls resolve my issues. It didnt so i wanted to switch my service. I was told by the store owner named nas, that my phone would be locked for a year if i discontinued boost service.. My complaint is thus, i was never told this when i purchased two phones from boost otherwise i would have never purchased the phones. I dont feel that phones that i purchased should be held hostage by boost.
I would like my phones unlocked or be able to return my phones for the price purchased.

To Whom It May Concern:

I have been having an on-going issue with your payment center. I am on the daily plan where I pay $3 per day. I am an immobile cancer patient so this works for me as I do not have a reliable source of income. I typically pay every night but several times in the past months when I attempt to pay I get an error message and its due to payment velocity being reached or exceeded. When this happens I call into Boost and sometimes they give me a credit to restore services until I am able to run another successful payment and sometimes I have to make other arrangements. Well, this is becoming increasingly hard as my chemotherapy has been increased and as you can imagine it's harder to get around. The reason for my complaint is because on Tuesday evening I called because I had the same issue and was trying to get help or credit or get to the bottom of this on-going issue. I spoke with a representative, a supervisor and finally a manager. All three employees were extremely rude, condescending and non-helpful. Instead of acknowledging the clear flaw in your payment system, they all told me to call my bank because my bank is the one denying the payment. That was not the case as I'd call my bank prior to even calling. For me as a customer, to be said that it was my bank, even after I'd told them I'd tried different cards, and to be told that no it's still not boost system, its my card and I should recheck my card info entered, made me feel stupid. I feel they really tried to make me look like an uninformed idiot. To make matters worse, I was told to try a relatives or friends card to make a payment. It's funny how when I tried that, that payment got rejected too (but as the reps, supervisor and manager told me, it's my bank). So not only did I not get any help, my services were interrupted. The manager even said that she's call the bank on 3 way as if I was telling a bold-faced lie. So, after being treated so harshly and receiving extremely disappointing customer service, I filed a complaint or so I thought. I reached out to Boost customer care via FaceBook Messenger who informed me to send a complaint via text to 2781. I have yet to get a reply.

So, this morning after yet another issue trying to get a payment submitted unsuccessfully, I contacted Boost yet again. They informed me that they could not process any credits on my account but would change my plan back to monthly so that I could at least receive incoming calls/texts. When asked if there was anything that they could help me with, I asked how do I follow-up on a complaint I submitted. When contradicted info was given and the employee (Lawrence) flat out refused to give me his employee number, I asked to speak to a supervisor. I ended up being on this phone call for well over an hour and had to request sternly to be given to a supervisor well over 10x before I actually got to one. I understand the chain of command. I understand a representative's eagerness to resolve an issue before escalation. I even understand that a supervisor on the floor may be busy. But what I don't understand is why I had to wait over an hour and was constantly placed on hold when requesting a supervisor only to be answered by the same rep who talked profusely over me. After many threats of filing a complaint, I finally got over to a supervisor and she (Roxy) was no better. Instead of letting me explain the situation and my expectations, she constantly cut me off. When I asked her a question she ignored it. When I requested a manager, she flat out refused saying that she could not transfer. I did not understand this because I've been transferred by a supervisor to a manager before I I'm sure you can understand my discern. All she offered up was a reference# for this event (I1466508557).

I do not know Boost's philosopy on customer service nor their dedicaction to providing it to their customers but what I've experienced this week has been hellish and never in my 31 years of living has some company as big as Boost made me feel so dumb and trivial and you and your employees have...especially when I am paying 2-3x as much as any other monthly plan you or your competitors offer. Also, if you're providing a convenient feature such a $3/day pay as you go service, then you should tailor your payment system to reflect that because as of what I experienced, it's not pay as you go...it's pay every 5 days because out system can't handle 7 days of payments. Also, I do not seem to sound brash or even illiberal, but a HUGE part of providing excellent or even mediocre customer service lies on your customer service reps and if you're outsourcing these positions, you're going to have a disconnect plan and simple.

I hope that this complaint finds it way thru the proper channels and to the proper authorities and I can actually receive a call back or a text or an email or ANY kind of feedback this time.

Should you have any questions or need additional information, please feel free to contact me at any time

[protected]
Pin# 1011
[protected]@gmail.com

I look forward to hearing from Boost in the near future with an amicable resolution,
Thanks in advance!

Brittney McGowen

I've had Boost Mobile for some time now and I have to say it has not been the best. HORRIBLE SERVICE. I have been experiencing alot of random roaming and no service wven with im just at home and my phone stays on 3g. i did not pay for a 3g phone! Also they past couple of months my phone service has been out because apparently when i called customer service they said two towers were down. I was advised my account would be credited but low and behold my account wasnt credited a cent. please resolve or i will have to switch providers

I've been a loyal Boost customer for 8 years and really like their service. But I can't stand the throttling issues I've been having for months now. I switched to their 60 dollar a month unlimited talk/text/data, and I'm so frustrated when like clockwork, my data shuts down for a few days at least once a month. While I understand the 25 gigs limit before your service is slowed, how do you explain a bricked phone when you're 3 weeks into the month at 11 gigs used? I've sent numerous complaints to customer service, the phone works fine for a couple of days only to have the data frozen again. As much as I like Boost, I really think it's time to find another provider.

I purschased a refurished phone have received 3 phones none of them work
This means I have lost my 107.00 and being without a phone for almost 2 months on and off. U cannot hear on the phone and no one can hear you. Brightstar has replaced this phone 3 times . I am going to post to social media please don't buy from them they do not as they state under warranty. I have called and written and complain
still has gotten no where. I have had people from boost hang up the phone.I will not continue to fight with boost.about a phone that works not one that I returned and they sent the same phone back. that doesn't work if so why is it they all have the same problem.Haven taken them to a Boost shop in the area and they don't work .So let everyone know I just lost 107.00 for a refurished phone that doesn't work

I am emailing to inform you about an employee at the boostmobile located 827 Jefferson Blvd
West Sacramento, CA 95691
United States i walked up and noticed there was a female employee smoking to what appeared a marijuana pen she looked at me with a dirty look and walked in the store to help me . She stated her name was Lupe maybe short for Guadalupe ? She kept cursing and was not professional whatsoever. im concerned for your employees safety and health.