CB Automotive Fueling and Charging British Petroleum will not stay on

British Petroleum review: will not stay on 8

Fiatguy of Halifax, CA

Dec 15, 2010 3:32 pm EST

Verified customer

Featured review

Installed BP Mystique shingles in 2006. Have been replacing them after every storm. Usually one or two bundles blow off after every storm. Of course the roof leaks during the storm until I could replace the shingles.
After consulting with BP they agreed that they would pay to "glue" the shingles down as that is what their warranty covers.
What they paid was not enough to cover the job but would not comeforth with any more.
The problem is with the little plastic strip that covers the tar line. It is supposed to disintegrate with heat but never did so the shingles would not stick to each other. RUN, not walk away from any BP products. I would love to see a class action on this as I am sure there are a lot of homeowners in the same predicament as I am.

Well thank you for your reply.
My yard full of blown off shingles says that you are incorrect. Whether or not the cellophane is supposed to dissolve or not the fact remains that the shingles are still blowing off and have Never sealed properly. The roof has been installed correctly by a professional roofing company and no matter how much underlay there is, the roof will eventually leak when large patches of shingles are missing during heavy rainstorms..
I have also noticed that if there was not a problem with your shingles then why is there now an extra tar sealing strip on your new model of Mystique shingles? Perhaps the old ones where not sealing?
As far as BP covering repair costs, eventually all I got was a small amount that was supposed to pay to have someone tar the shingles down. I was left on my own to find someone who would do it for that amount. Of course that proved impossible and I was left covering the difference. My roof needs a complete new set of shingles but if you look at their warranty you will see that it will not cover replacement but only tarring the shingles down. Hardly a warranty now is it?
The shingles that seemed stuck to the roof when they tarred the roof are now blowing off. After almost 4 years I still am having severe problems with your shingles.
If your company truly stands behind your product then you would not have a problem fixing my roof.
If you would like to do the honourable thing then please feel free to contact me at fiatcars@gmail.com
Here is a little picture of my garage taken today. 4 years after installation and still fighting with your shingles.

http://www.complaintsboard.com/thumb.php?src=compl_76_11_64_29-SU1HXzAxMzIuSlBH&wmax=65&hmax=65&quality=100

View 0 more photos

8 comments

Add a comment

RJB Hfx. NS

Halifax, CA

3 comments

RJB Hfx. NS of Halifax, CA

Apr 30, 2011 7:29 pm EDT

Verified customer

It is not necessary to remove cellophane tape on the back of the shingles. See page 25 in the BP Mystique application instructions. The only purpose of this strip is to prevent shingles from sealing to themselves during shipping. They will never dissolve.
http://www.bpcan.com/upload/products/Publications/res/apps/SECTION_5_Shingle_APPLICATION.pdf
If your roofing was installed properly it would be water-tite before any shingles were installed. As a result when a blow-off happens you are water-tite until a repair can be done. Mystique shingles have a wind warranty of up to 185 kph. If a blow-off happens in a wind storm with lower wind speeds BP will cover the cost of repairs. If your roof has been properly hand sealed they will never blow off

RJB Hfx. NS

Halifax, CA

3 comments

RJB Hfx. NS of Halifax, CA

May 04, 2011 7:44 pm EDT

Verified customer

The cellophane tape is on the back side of the asphalt shingle. While the shingles are stacked in the package the cellophane strip is directly over the sealing strip of the shingle below. This keeps them from sticking to themselves during shipping. When a shingle is installed on a roof, the cellophane strip is 4 - 5 inches up the roof away from the sealing strip. They do not come in contact with each other, making it unnecessary to remove it.

RJB Hfx. NS

Halifax, CA

3 comments

RJB Hfx. NS of Halifax, CA

May 04, 2011 9:21 pm EDT

Verified customer

Mr. Fiatguy
I am in no way an employee or representative of BP. I am a General contractor, I have a roofing crew that does nothing but roofing. I started as a roofing labour, became the foreman, then got into the carpentry apprenticeship program at NSIT. I eventually became the on-site project manager for the high-end custom homes we built on the coast of Nova Scotia. I now own the company. I have personally shingled hundreds and hundreds of roofs. I have 27 years of experiance. We have used shingles from all manufacturers, and at some point in time have had warranty issues with all. To date BP has been the best to deal with. I have shingled roofs that there were warranty issues and BP paid me to completely replace the roof. Not one cent was paid by the customer. They also paid "my rates"
After reading your original post it was not my intention to argue with you or pick apart anything your roofing contractor has done to date.
Dealing with Laval Quebec can be a nightmare. You should be personally dealing with the local BP rep. If needed I'll email you his name and cell number. Hope you get satisfaction

paladin11

Sauk City, US

1 comments

paladin11 of Sauk City, US

Jun 20, 2011 7:20 pm EDT

I am a contractor with 20+ years in the business. The blow-offs you are describing sound like the result of cold weather installation ( the shingles never warmed up enough to seal until they were contaminated by debris) or an installation issue. If too much of the shingles are left exposed (more than 5 and 5/8 inches), they will be vulnerable to wind. If the shingles were nailed too high above the nailing line, they will only nail through 1 shingle instead of 2. If only 3 or even 4 nails were used on each shingle, they will be vulnerable to wind as well. When applying shingles in temperatures cooler than 44 degrees F, each shingle should be sealed with roof cement. The shingles rely on sunlight and warm temperatures to adhere them. Dwelling unsealed through an entire winter, or even just a few months, will allow debris, dust, etc... to get between the shingles, then they will never seal properly.

20 yr roofer

Hamilton, CA

1 comments

20 yr roofer of Hamilton, CA

Mar 04, 2012 6:01 am EST

I agree the cellophane wrapper does not have to be removed as it is there for packaging reasons however...sometimes the cellophane can get stuck to the face of the shingle below! Which in turn is now covering the tar line which seals the shingles and will now prevent the shingle from sealing properly! I have had this happen to me personally but was obviously smart enough to remove it! So if in fact the cellophane strip remains on the back of the shingle it may stay and if it sticks to the face on the shingle ontop of the tarline it MUST be removed! Contractor should have known that so install defect he is responsible! Can any distributor of the product and they will tell you the same, and no i do not represent any manufacturer im just a 20yr roofer who knows what hes doing! Best of luck with that!

R. Lee

Ajax, CA

1 complaint

2 comments

R. Lee of Ajax, CA

Jan 20, 2015 9:10 pm EST

Hello. I've also had problems with BP Mosiac shingles installed in May 2003. They kept blowing off and our roofer kept coming back to install replacements. BP denied the claim I submitted. Eventually I paid my roofer to apply adhesive to the roof. Finally last year, I had my roofer install IKO Cambridge AR shingles. We've had some serious wind storms and no problems. The BP shingles lasted less than 10 years. I would not recommend this brand. They don't stand by their product. They did not even send anyone over to evaluate the shingles for themselves.

Flipland

St-Joseph-du-lac, CA

1 comments

Flipland of St-Joseph-du-lac, CA

May 29, 2015 2:44 pm EDT

Verified customer

Hello,
I live up north Montreal, Quebec and it's is a nightmare with our roof covered with BP Mystique. We choose this model because there is a mountain about 2km from our house and BP pretend to support wind at 180km. The year after, of course we had heavy rain and strong wind but din't reach the limit that BP pretend to support. Almost every strong wind or rain we lost an other 3-4 or more shingles. It's really a joke we are the only house on the street who decided to pay more for the roof and don't want contractor grade. Guess what, we are the one who has lost more shingles on the street. So not funny and we had a domage on the second floor and went down on the first floor last year.

We sent a letter to BP (2009) to do something and they response, it's because we had dust during the installation. Good point, because on construction site, they usually start with paved road, rolled the grass everywhere and then they finally built houses. Ridiculous !

So was it difficult to have a refound to glue the singles on your roof and how long you wait for the response.
Philippe Berube

Michael Moir

1 comments

Michael Moir of CA

Feb 14, 2019 10:05 am EST

I too bought and installed BP 25 year shingles and after 11 yrs they had started to curl. A metal roof is the way I'm going next time.

British Petroleum - poor shingle life - bad warranty! 33

Resolved

British Petroleum - defective shingles 25

British Petroleum - shingle problems 24

Resolved

British Petroleum - bad customer service 24

Resolved

British Petroleum - gas pumps are calibrated incorrectly and attendant is abusive&lrm; 4

British Petroleum - refund of money 4

British Petroleum - gas pump/ cashier and manager

Resolved

British Petroleum - overcharge at fuel station

British Petroleum - complaint re staff 1

Resolved

British Petroleum - atm rip off 3

Resolved

View all British Petroleum reviews and complaints

British Petroleum Contacts

British Petroleum phone numbers

+44 207 496 4000
+44 207 496 4000

Click up if you have successfully reached British Petroleum by calling +44 207 496 4000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +44 207 496 4000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +44 207 496 4000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +44 207 496 4000 phone number

100%
Confidence score

United Kingdom

+1 (800) 333-3991
+1 (800) 333-3991

Click up if you have successfully reached British Petroleum by calling +1 (800) 333-3991 phone number 0 0 users reported that they have successfully reached British Petroleum by calling +1 (800) 333-3991 phone number Click down if you have unsuccessfully reached British Petroleum by calling +1 (800) 333-3991 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +1 (800) 333-3991 phone number

United States

+1 (403) 233-1313
+1 (403) 233-1313

Click up if you have successfully reached British Petroleum by calling +1 (403) 233-1313 phone number 0 0 users reported that they have successfully reached British Petroleum by calling +1 (403) 233-1313 phone number Click down if you have unsuccessfully reached British Petroleum by calling +1 (403) 233-1313 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +1 (403) 233-1313 phone number

Canada

+61 130 013 0027
+61 130 013 0027

Click up if you have successfully reached British Petroleum by calling +61 130 013 0027 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +61 130 013 0027 phone number Click down if you have unsuccessfully reached British Petroleum by calling +61 130 013 0027 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +61 130 013 0027 phone number

100%
Confidence score

Australia

+64 800 800 027
+64 800 800 027

Click up if you have successfully reached British Petroleum by calling +64 800 800 027 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +64 800 800 027 phone number Click down if you have unsuccessfully reached British Petroleum by calling +64 800 800 027 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +64 800 800 027 phone number

100%
Confidence score

New Zealand

+43 800 080 645
+43 800 080 645

Click up if you have successfully reached British Petroleum by calling +43 800 080 645 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +43 800 080 645 phone number Click down if you have unsuccessfully reached British Petroleum by calling +43 800 080 645 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +43 800 080 645 phone number

100%
Confidence score

Austria

+32 92 573 211
+32 92 573 211

Click up if you have successfully reached British Petroleum by calling +32 92 573 211 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +32 92 573 211 phone number Click down if you have unsuccessfully reached British Petroleum by calling +32 92 573 211 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +32 92 573 211 phone number

100%
Confidence score

Belgium

+49 234 4366 3333
+49 234 4366 3333

Click up if you have successfully reached British Petroleum by calling +49 234 4366 3333 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +49 234 4366 3333 phone number Click down if you have unsuccessfully reached British Petroleum by calling +49 234 4366 3333 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +49 234 4366 3333 phone number

100%
Confidence score

Germany

+39 236 012 311
+39 236 012 311

Click up if you have successfully reached British Petroleum by calling +39 236 012 311 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +39 236 012 311 phone number Click down if you have unsuccessfully reached British Petroleum by calling +39 236 012 311 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +39 236 012 311 phone number

100%
Confidence score

Italy

+31 107 133 000
+31 107 133 000

Click up if you have successfully reached British Petroleum by calling +31 107 133 000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +31 107 133 000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +31 107 133 000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +31 107 133 000 phone number

100%
Confidence score

Netherlands

+47 51 353 000
+47 51 353 000

Click up if you have successfully reached British Petroleum by calling +47 51 353 000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +47 51 353 000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +47 51 353 000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +47 51 353 000 phone number

100%
Confidence score

Norway

+7 495 363 6262
+7 495 363 6262

Click up if you have successfully reached British Petroleum by calling +7 495 363 6262 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +7 495 363 6262 phone number Click down if you have unsuccessfully reached British Petroleum by calling +7 495 363 6262 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +7 495 363 6262 phone number

100%
Confidence score

Russia

+90 216 571 2000
+90 216 571 2000

Click up if you have successfully reached British Petroleum by calling +90 216 571 2000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +90 216 571 2000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +90 216 571 2000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +90 216 571 2000 phone number

100%
Confidence score

Turkey

+86 106 589 3888
+86 106 589 3888

Click up if you have successfully reached British Petroleum by calling +86 106 589 3888 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +86 106 589 3888 phone number Click down if you have unsuccessfully reached British Petroleum by calling +86 106 589 3888 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +86 106 589 3888 phone number

100%
Confidence score

China

+91 114 375 5000
+91 114 375 5000

Click up if you have successfully reached British Petroleum by calling +91 114 375 5000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +91 114 375 5000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +91 114 375 5000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +91 114 375 5000 phone number

100%
Confidence score

India

+62 217 884 3878
+62 217 884 3878

Click up if you have successfully reached British Petroleum by calling +62 217 884 3878 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +62 217 884 3878 phone number Click down if you have unsuccessfully reached British Petroleum by calling +62 217 884 3878 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +62 217 884 3878 phone number

100%
Confidence score

Indonesia

+81 337 966 400
+81 337 966 400

Click up if you have successfully reached British Petroleum by calling +81 337 966 400 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +81 337 966 400 phone number Click down if you have unsuccessfully reached British Petroleum by calling +81 337 966 400 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +81 337 966 400 phone number

100%
Confidence score

Japan

+60 322 818 181
+60 322 818 181

Click up if you have successfully reached British Petroleum by calling +60 322 818 181 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +60 322 818 181 phone number Click down if you have unsuccessfully reached British Petroleum by calling +60 322 818 181 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +60 322 818 181 phone number

100%
Confidence score

Malaysia

+63 28 841 478
+63 28 841 478

Click up if you have successfully reached British Petroleum by calling +63 28 841 478 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +63 28 841 478 phone number Click down if you have unsuccessfully reached British Petroleum by calling +63 28 841 478 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +63 28 841 478 phone number

100%
Confidence score

Philippines

+65 63 353 000
+65 63 353 000

Click up if you have successfully reached British Petroleum by calling +65 63 353 000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +65 63 353 000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +65 63 353 000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +65 63 353 000 phone number

100%
Confidence score

Singapore

+27 114 885 111
+27 114 885 111

Click up if you have successfully reached British Petroleum by calling +27 114 885 111 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +27 114 885 111 phone number Click down if you have unsuccessfully reached British Petroleum by calling +27 114 885 111 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +27 114 885 111 phone number

100%
Confidence score

South Africa

+82 234 793 999
+82 234 793 999

Click up if you have successfully reached British Petroleum by calling +82 234 793 999 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +82 234 793 999 phone number Click down if you have unsuccessfully reached British Petroleum by calling +82 234 793 999 phone number 1 1 users reported that they have UNsuccessfully reached British Petroleum by calling +82 234 793 999 phone number

South Korea

+66 26 843 555
+66 26 843 555

Click up if you have successfully reached British Petroleum by calling +66 26 843 555 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +66 26 843 555 phone number Click down if you have unsuccessfully reached British Petroleum by calling +66 26 843 555 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +66 26 843 555 phone number

100%
Confidence score

Thailand

+971 43 317 999
+971 43 317 999

Click up if you have successfully reached British Petroleum by calling +971 43 317 999 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +971 43 317 999 phone number Click down if you have unsuccessfully reached British Petroleum by calling +971 43 317 999 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +971 43 317 999 phone number

100%
Confidence score

UAE

+84 838 219 153
+84 838 219 153

Click up if you have successfully reached British Petroleum by calling +84 838 219 153 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +84 838 219 153 phone number Click down if you have unsuccessfully reached British Petroleum by calling +84 838 219 153 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +84 838 219 153 phone number

100%
Confidence score

Vietnam

+55 800 702 2827
+55 800 702 2827

Click up if you have successfully reached British Petroleum by calling +55 800 702 2827 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +55 800 702 2827 phone number Click down if you have unsuccessfully reached British Petroleum by calling +55 800 702 2827 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +55 800 702 2827 phone number

100%
Confidence score

Brazil

+52 50 632 000
+52 50 632 000

Click up if you have successfully reached British Petroleum by calling +52 50 632 000 phone number 1 1 users reported that they have successfully reached British Petroleum by calling +52 50 632 000 phone number Click down if you have unsuccessfully reached British Petroleum by calling +52 50 632 000 phone number 0 0 users reported that they have UNsuccessfully reached British Petroleum by calling +52 50 632 000 phone number

100%
Confidence score

Mexico

More phone numbers

British Petroleum emails

contactus@bp.com

100%
Confidence score: 100%

Support

lis.bp.ap.uk.query@bp.com

99%
Confidence score: 99%

British Petroleum address

1 St James's Square, London, England, Greater London, SW1Y4PD, United Kingdom

British Petroleum social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024