British Petroleum
Reviews and Complaints

This man is being very disrespectful and he is being very sick trying to get me to sell my body on the 291 and trying to hook me up with a house that is connected to him saying that he can hook me up with a guy that will buy me for $300 and that is sick and he is crazy trying to be a pimp and that is not what Im playing with this sick ### man thank you

Buyer Beware! Our bad experience with BP Canada:

My father purchased BP Canada shingles with a 25 year warranty. He lives in Edmonton, Alberta Canada. This is the letter we sent to them in May 2010 to which we have had no reply:

"New shingles were installed on my father's roof by B&B Siding & Roofing Ltd on July 30, 1999. For the past two years, my father has been dealing with B&B regarding his defective shingles (pictures attached). After frequent requests, a visit was made by representatives from your company, one of them being (name removed). My father was told that a sample would be taken and sent to your laboratory and he would be advised of the results. December 8, 2009 a letter was sent indicating the lab results showed that no deficiencies were found. As there was a slight language barrier, I have now taken over dealing with this issue. On May 11, 2010, I contacted BP at the 1-800 number provided on the card requesting to speak with (name removed) and was told that he was unavailable. I was also told that if I provide the file number, the person on the other end of the phone would try to assist as best as possible. Upon providing the file number, he advised that the file indicated a sample was supposed to be taken and sent to the lab, but wasn't, and that a message would be relayed to (name removed) to address this matter and to return my call. This information completely contradicts the December 8th letter. This is very unprofessional to say the least. To date, I have not as yet received a return call. Regardless, as you can see from the pictures, these shingles would not be acceptable by anybody's standards.

Please accept this letter as a demand to have these shingles replaced and installed at today's market value. If not resolved by June 30, 2010, legal action will commence."

We never received any response.

I bought gas on the way to Florida, and after driving for a half hr I just enter North Carolina. My Van started pinging and hesitating until I broke down. I drove from NY and my van was fully tuned up before departure and is well maintained. I kept stallling and stalling. I realized I bought crappy gas from this BP station in Carson Va. I had to keep buying 93 and adding gas treatment to get the van running. I spent 7 hrs in North carolina because of the purchase of bad gas from this BP station the owner is Wilkinson Oil and food co. I was lucky I was able to flush out the bad gas by continually topping off the tank with 93 and gas treatments. It was a nightmare. I had to walk along 95 with a gas can to buy some 93 or the van would not start. Do not patronize this station you will regret it. it is located just off the ramp in carson Va on 95 .

I Want to have someone contact me about the way these employees treated my boyfriend. (I can tell you exactly where this gas station was and who was working). He went in to pay his gas bill and was going to use a credit card and they wouldn't let him then they threatened to call the cops because he asked why he couldn't use a credit card. I hope BP knows who they are hiring. Anyway, I will never go to another BP gas station don't you guys know you already have a bad name!

bad customer service and procedure cashier said that the manager donald at bp gas station told her to take customers creditcard and hold it until they finish pumping gas. which im very uncomfortable with that do to the fact that the creditcard part of the pump#3 must of been broke . she never ask to see id she just insisted on hold my creditcard and she swiped my card also .there was a bunch of her friends in the little small both and i need to talk to some one the clerk gave me the number to the gas station so when i called to speak to donald she keept hanging up. my name is Ty Watts and this is a big issue for me i can be reached at [protected] or by email at T.[protected]@yahoo.com . please contact me i need to make sure my card wasnt charged for the swipe the clerk denied me at the pump#3.the time was 22:36 and the day was 5/26/2010 thank you much

i went to the gas station in coconut creek and lyons as a regular customer i buy gas, and products, always when i ask for the restrooms the employee maxell in bad attitude and rude refuse to give the keys to any customer, i ask for the manager and he said that he is the manager and i doubt that he is the manager because the bad attitude, i ask for the phone number and he gave any 954-- and i call and he responde obviosly he gave the store phone as soon i said that i was going to make a complaint he hang me up. iam very upset because when anybody has a emergency to use the restrooms thats not nice that the empl0yees refuse to give the service. and now 1 customer less thanks date of incident:04/21/10 at 4:00pm

IN 1998 we had our roof redone with shingles by BP Canada. The work was done by a licensed roofing contractor here in Connecticut. Twelve years later we noticed the shingles had begun to crack and peel. We spoke to the roofing contractor who installed the shingles. He said he had heard similar complaints from two other former customers who had shingles on their roof about as long as ours. They submitted complaints and were awarded prorated settlements.

BP denied our claim even though our shingles had the same kind of wear as the two customers who were awarded settlements.

We sent letters to Richard Blumenthal's office in Connecticut, and copied BP. BP returned a letter saying they still stood by their decision that our shingles were not defective.

We are now looking into an independent roofing consultant who, we hope, will be able to test our shingles to give an alternative opinion to that of BP Canada.

It would help us if someone out there could tell us who, in Connecticut, does that sort of work.

E-mail: [protected]@sbcglobal.net

diesel fuel spill /pump six, staff told reply was "we knowwe have put sand on it" three handfulls

basically they could not give a toss

diesel is now on my brake and throttle pedals and drivers carpet and the car stinks

it has tracked from the pump to the shop entrance (ramped)and is very slippery and is continueing to spread

what does it take to resolve the problem

a bucket of hot soapy water and some effort, probably to much to ask

I have, on several occasions tried to use the tyre air pressure equipment at the BP garage at Carmondean, Livingston, West Lothian, and on most occasions, the equipment is out of order. The latest incident was today when I tried to test the pressure of my tyres. As is usually the case, it was not working AGAIN... I asked the attendant if it was not working as it was not accepting my money, and the answer was no. I suggested that perhaps a sign could have been placed on the equipment and she replied there had been one but someone had removed it. No apology, nothing. This petrol station's equipment is poorly maintained and has been unoperational the last five times I have wanted to use it and, therefore, I will not be visiting it again. Something needs to be done about the service they provide, or in this case, the do not provide, and their attitude towards the customer. There couldn't care less attitude leaves a lot to be desired, needless to say, I will NOT
be visiting this station again.

About 7 weeks ago I changed gas stations because mine closed down. I started using BP gas. All of a sudden my truck started bucking, sometimes it wouldn't start. I had to have it towed to my mechanic many times. well nobody could figure out what was wrong. 3 different mechanics. diagnostics done and $2800.00 later still the same problems. Every part on my truck was changed. I have had this truck for 9 years and I was to the point of selling it for parts to try to recoup some of my money if it couldn't be fixed. well I about 10 days ago I was thinking what has changed. Then I thought THE GAS. Nobody believed me, but I switched gas stations and the problems stopped. HAS ANYBODY HAD SIMILAR PROBLEMS, I REALLY WOULD LIKE TO KNOW. Its only been 10 days but it starts even in the coldest of weather. It runs great now. But that was an expensive lesson. I have not talked with the manager of BP gas yet. I will wait until after the holidays to make absolutely sure it was the gas. I would like to get some of my money back. My mechanic is on my side. CAN ANYONE TELL ME WHAT THEY THINK MY ODDS ARE. SORRY THIS IS SO LONG Thanks Frustrated at Christmas.

Hi,
Last night reading came to a standstill. I had accidentally forgot my purse before I left for work that morning. I didnt realise this until I had put £20 of fuel in my car.

I was stranded with my 3 year old little girl stuck in traffic for 3 hours on a journey that would normally take 15 minutes. I explained to the person working that I had forgot my purse but I can either leave my tax disk or/and details as I will return today to pay. The person working demanded my mobile phone - which I said I am unable to do as I keep getting stuck in the snow and with a child I am not able to leave my phone. He was adamant I either leave my mobile or he would report me to the police for driving off. I offered some designer glasses that cost over £300 but no, he wanted my mobile or he would report me to the police. Some other customers where getting frustrated as there were hundreds of us stuck and as they rightly pointed out I had a child. Eventually after some minutes a very nice man said he would pay - which I let him as I didnt want to get reported for a crime that I was trying to avoid.

I cannot beleive that people are not able to use a bit of common decency when there is a crisis and they can take advantage of the less advantaged.

Rachel
[protected]@hotmail.com

I entered the BP Gas Station to buy cigarettes and gas using a BP Gift Card. The clerk, Adib, said the card was invalid. I called the 800 number on the back and received confirmation that the card was indeed valid and full. Adib then said that regardless of what customer service said, he could not serve me. I mentioned that the way he was entering it may be incorrect and that I am a long standing customer of this particular gas station and had done the exact same type of transaction several times before. He suggested that I was a liar and that he had never seen me before. I left and returned later after speaking with customer service again. This time I had a friend with me. He refused to check the card again and stated that I was giving him a headache and then he refused to serve myself as well as my friend who was to make a purchase with her credit card. Then he proceeded to shut off the lights to the gas station saying that they were now closed and for us to "get out". I informed him that I would be reporting him for his actions, he said "go ahead". The next afternoon I went to the other BP station in Bayonne on Kennedy Blvd and had no problem with the service or my BP gift card.

This is not racial, but I can't believe the rude people that seem to be taking over our convient stores through out the fla. Area. Once again, this is not racial. But this paticular store has crossed the line and I would hope this to be looked into by "bp", and also mastercard. This store is ran by individuals that are either chinese, japanese, or possibly vietnamese, I wish I knew, and again, this is not racial.
I've been going to this store for around 6-months or so and have had a serious attitude each time because I want to pay my purchases with credit on my mastercard. I understand your policy to a fee if the purchases are under $5, but my purchases have been over $10 each time to avoid this fee. Each time, for the last month or so their attitude has increased to the point that today I was told, "you don't like, you go somewhere else." wow, so i've taken their advise, and will do just that. It really seems a lot of our convient stores are ran by people who do not like americans. I know i'm just one customer. But being a smoker, I know i've spent a good amount of my hard earned money, and realy hate the fact of being harassed and trying to communicate with someone who says they can't understand english. So with this being said, I also plan to contact my credit card service and report this matter as well. Thank you for your time

I just left the BP Gas Station 30minutes ago on my way to work like I have done for the last 2 years. I stopped by the ATM and got 100.00 from the machine Terminal # C1005525 SEQuence 9054 at 7:18:56AM on 10/15/2009 I requested 100.00 and only got 60.00. I had no cash at all before I stopped. I noticed a younger attendent watching me closely behind the glass. I didn't notice the scam until I got to the Quick Trip on Beaver Ruin where I get my breakfast every morning. I immediatly called the store and the attendant simply said without surprise. Maybe you should have checked with us before you left. I will forward your information to the manager when he comes in. I am promising if this isn't resolved, I will stage such a protest East Point has never seen. I want my money and an apology. Please believe me.

J.L.M.

Complaint 7th October 2009

On 7th October 2009 NHS Ayrshire and Arran Ambulance called at named garage for diesal with the appropriate card and filled tank with £30.00 of diesal only to discover that the card was invaild, the NHS Member of staff then contacted the office to explain situation, the hospital is situated 100 yards from garage, when it was explained that someone would come across with the money in a matter of minutes the individual working for BP call Elaine very rudely said would we expect to visit Asda and not pay for messages, at no time was it indicated to the BP member of staff that the diesal was not being paid for. Also initially when asked if the phone could be used the answer was no also when asked if another member of staff could be brought over to pay the answers was no, when asked if she could supply her name to the NHS she said her name was Elaine and that was all we needed to know, the BP Member of Staff also threatened the NHS Ambulance Staff with calling the Police which again was very rudely said. After having spoken to an NHS Manager on the phone who explained the situation the said Elaine became even more abusive and ignorant.

As the Manager who spoke to this individual i would like to say that I found the member of staff very rude, ignorant in speech and totally unhelpful, considering that she knew that the staff were genuine, in uniform and the ambulance has NHS Ayrshire and Arran painted on the side, and also the fact that the said member of staff could see the hopsital from where she was standing.

The situation got so bad the NHS staff member paid for the diesal from her own pocket, bearing in mind also there were eldderly paitents in the Ambulance the situation was all the more distressing.

I would say in light of this situation the fleet of vehicles used by the NHS will not be using that BP Garage again, i would also like to have response to this complaint in the near future

Сегодня на заправке BP в Ясенево произошел беспрецедентный, на мой взгляд, случай. На «горящей» лампочке я заехал на заправку чтобы залить бензин на последние 200 рублей которые оставались в кармане, как раз чтобы доехать до дома. Как обычно оплатив, я показал чек заправщику сел в машину и поехал. Через 500 метров бросил взгляд на показания приборов, а они как были в положении до заправки, так там и остались. Я вернулся. Через 2 мин. я был на заправке. Заправщик, который заправлял мою машину, испарился. Я обратился к старшему менеджеру с просьбой разобраться в произошедшем. Но аргументов кроме как «На нашей заправке такое невозможно» и «да ваша машина просто не заметила залитый бензин, у нас такой же случай вчера был» я не услышал. Я конечно все понимаю, но Рено Лагуна2 не Боинг и бак у нее 60 литров всего, не увидеть залитые 9 литров просто невозможно. В итоге поняв что решить ничего не получится я вынужден был уехать. Хорошо, что в Ясенево живет друг, у которого я вынужден был занять денег чтобы заправить машину и доехать до дома.
Последние года 2 заправляюсь только на ВР, до этого даже на самых зачухлых заправках такого беспредела я не видел.

The attendants there were quite rude to me, I went in to buy some cigs and stood in a line behind 2 others. There were 2 behind the counter, but from what it appeared only 1 register open. To my surprise, when another customer of the same skin color of the attendants walked in, the other attendant (that was doing nothing but talking) offered to help her instantaneously. When it was my turn at the register, they did not have the type that I had asked for after I was rung up so I requested to cancel my order (I was paying with debit card). The attendant insisted that she could not, but I realized that I could just hit "no" for the amount due on the credit machine. I did so and said "nevermind, I got it" and she shouted in front of other customers "your card got denied anyways!" this angered me and when I asked for her name, she further refused and denied to give her name while yelling at me in front of others. And when I asked why the other attendant could not have rang up anyone else in line, their reply was "we didn't know what they wanted." hmmm... Sounds like laziness to me. The worst gas station in sumter! Attendants were completely rude and seemed racist by their actions.

Beware buying gas gift cards! We were told the cards were previously activated. After checking the card numbers on-line, of course, the balance was zero and not only that, one was a 'used' card. Gift cards are always activated at the point of sale! We finally got our money back but it was time and effort and after registering a station complaint we still have not heard from the owner. I'm not sure if the attendant is running a scam or the station owner is behind this scheme, but my advice is don't buy gift cards at this station!