Brach's
Reviews and Complaints

Love the peppermint candy always buy the 50 oz bag. tonight as usual I had some watching telelvision. But as I was sucking on a piece of the candy I felt something pointed, as I rolled it around in my mouth. I finally spit it out of my mouth and I'm so glad I didn't bite down and chew up the piece. I couldn't believe there was a metal piece lodged in the candy. I think your company should recall all those large bags, someone could get seriously hurt if I had chewed or even swallowed that piece it would have been awfull. Not sure who I should report this to someone in the government. So they recall the candy so no one gets hurt. please respond to me about this, I have the piece with the metal lodged in it I can take a picture and send it to you? Laura Wanner

March 11 2018,
Jeff Caniglia -4901 S.78th St.-Ralston, Ne
request repair
We purched spiced Jelly Beans. The two packages Had hard unchewable candy in them. The children love Brach's jelly beans at Easter. In all the years your Jelly beans have always been a treat at Easter time. I feel the machine failed to do it job. I would like a fresh packages .
Thank you.

I haven't been able to find them in a couple years and I finally found them this year! They are my favorite! I was so excited until I ate some. Too much chocolate. Before, the chocolate was thin like the candy shell. That's how it should be, that's why I always bought Brachs brand. Now all I taste is chocolate and not the malted milk. Just wanted to let you know. Maybe next year y'all will consider the previous recipe.

I have been buying these for years. I am not happy with the changes you have made. The center malted part used to be white and melt in your mouth. Now it is light brown and tastes like the cheap knockoffs I leave in the stores. I bought four bags, do not want them replaced, and am sending my opinion so that maybe you will consider going back to the old recipe. They used to be my favorite Easter candy. Doubt if I will purchase any again.

the fudge i purchased was Stale n hard lot #6l223k10200 bought today. Saw best buy of 12/22/17 after I purchased n opened bag. Bought at dollar general store in south Euclid Ohio for 1.00 Usually brachs has been good but this was terrible . read the freshness guaranteed, on package. What can be dione about this, i love candy corn n bridge mix was looking forward to trying this fudge. Not happy

Chicks and rabbits are one of my favorites I purchased a bag at Major's in Schumburg Il.when I opened them they were very hard, I was so dissapointed.Ibought them on Sunday March 4th and opened them the next day. I would really liked them replaced.My grandson is 3 and really likes them and he doesnt even want to eat them. I was so excited when I found them because they were out at the store I usually shop at. Thanks

The only jelly beans I like are Spiced. SO, last week at the store I purchased 2 bags of "spiced" jelly beans for work. In my delicious bag were some of those AWFUL BLACK JELLY BEANS...YUK! YUK!YUK! In the bag I just opened there were over 10! DOUBLE YUK! Please, why do we have to ruin the SPICED beans with black ones! You provide bags of Black Jelly beans for those who like them (YUK). Please just offer a bag of "Spiced" minus the yucky black ones! You would make our day! :)

The texture is very hard, dense, and tasteless. They were purchased last week at Fareway, Pella, Iowa. Expiration date is 10/8/2018. Just opened today. Is this product a new recipe? Please go back to the old recipe. We can't eat these nor would I treat anyone else to any. Refund? Also purchased a bag of maple nut goodies a few weeks ago. They are hard, tasteless, and just plain BAD. Another recipe change. Please return old recipe r quit making them!

Sometimes it's best to just leave a good thing alone and not try and improve it. Been addicted to these forever. But not anymore.. Too hard to eat, outside coating is NOT the same..Don't have a fresh taste and these were not expired. Bring the oldies but goodies back please. Just bought at Walgreens yesterday 3/3/18 best by is 6/11/18 . Original recipes that are a success should be left alone.

I received these as a gift for Christmas. My daughter buys all my favorite candies, cookies I've grown up with and makes me a large goodie box. We even went to Sears and purchased them for yrs. And bought by the pound. After reading that you'd changed the recipe I fear loosing a filling or a crown so I will have to give up the favorite long time favorite. I didn't think this was meant to be a hard candy. I think when you have a long time winning product the only reason to change it would be to cut cost. Maybe you should check sales verses cost of product! I believe you will continue to loose long time customers of this candy. Please contact me for a refund at [protected]@comcast.net. I fear a toothache from eating the few I just had. I will have to throw the rest of the bag away. I can't have them around for fear our grandchildren will try to eat them. We don't need dental bills. The exp. Date is 07/06/2018. The number above that date is 7J06AA112 and the letters in front of the date is BB. I believe you will get alot more complaints about this candy being changed and over time your sales may drop drastically. I'm one of many very unhappy about your change of the Maple Nut Goodies. If it's not broken why fix it!

My husband buys me black jelly beans every year at this time of the year . I ate some and no taste at all. I opened the other bag and also no taste. They just taste sweet like sugar no licorice taste. The number by the bar is [protected]. Best by 09/09/19 then numbers 7X11VR2154. Did you change them? I f so I will not be buying them again. Thanks for your time [protected]@ptd.net Doreen Leake 183 Golf View Drive, Kunkletown, Pa 18058

TO: CandyFavorites.com

Dear Customer Service,
I placed an order for 2 - three pound bags of Brachs Malted Milk Balls and received them. Your service was excellent! I received the order very quickly, and it came perfectly packed, with no damage to the product. I was so excited to find them in bulk!

But these are not real Brachs Fiesta Malted Milk Balls. 1). They are not speckled like the real Brachs Fiesta Malted Milk Balls. 2) The outer shell is not sweet, like the real Brachs Fiesta Malted Milk Balls. 3) There is no real chocolate between the shell and the malted milk ball like Brachs Fiesta Malted Milk Balls. 4) The malted milk ball inside is not sweet like real Brachs Fiesta Malted Milk Balls. They taste terrible!

I bought these for our church Easter Egg Hunt, for my grandson's and granddaughter's Easter party at school, and for their Easter baskets. I am so disappointed and upset that these are not real Brachs Fiesta Malted Milk Balls. Have you had other complaints? I don't think that I will order from you again. I cannot trust you. I paid $70+ for junk.

Order #[protected]
Date 2/21/18
Would like replace, return, or refund

Lot #: 7l18cc21101 best by: 06/17/2019
Bought at wal-mart, baldwin park, ca
Candy packs were empty. When I started putting candy with cards I noticed a couple candy wrappers were sealed with nothing but air inside. These were bought as valentine's for my boyfriend to take to work with him and give to his students. He works in education. I was extremely disappointed with this. We got a 44 count bag for a reason. Now I have to go out and find more before tomorrow. I'd love to get some kind of response. Also not liking that I can't complain and speak to a real person in real time. This feels ridiculous and like it won't even be looked at. Please find a better way to have your customers be heard.

I bought several packages (5) per pk, of tiny hearts 7L09AA147 0.75 oz . Out of 15 boxes maybe like 5 candies you could actually read what was printed.
Disappointed in the product that this company has been putting out. Has this company gotten so big that no one is controlling its production that your just putting out whatever? Please let them be what they are called conversation heart, those lil messages were cute at one time.

I purchased a bag of maple nut goodies 7x23bb183 best by date 6/23/2018 from maxway in washington, georgia. This is the worst bag of candy I have ever purchased. I put a piece of candy in my mouth expecting to satisfy my love of brach's maple nut goodies instead I was disappointed and grateful that I didn't chip a tooth. I included a photo of two piece of candy. One piece I tried to cut with a santuka knife. The other piece I tried to cut with a regular butcher knife. Both knifes were sharpen before using.

I purchased a bag of maple nut goodies at Menards today. I was excited about the new resealable pouch. But very disappointed in quality. I know they have a slight crunch to them as there are peanuts involved, but these are so hard it's like chewing glass. I can't believe I didn't break a tooth. The maple but goodies that I remember we're much softer. Have you changed the recipe? The expiration date says good through April 18 th of 2018. 7G19CCBB214 if that helps. Purchased on February 11 th 2018 in Woodstock, Illinois. I guess I would like a refund but I really want to know if this is the way they will always be of if I just got a bad batch.

Bought at Walmart yesterday. Expiration date is good but you cannot eat them. They are so hard I would certainly break a tooth or one of my very expensive crowns. I bet a squirrel wouldn't eat these. I would like a refund because after seeing where it's not just one bag it's all of them I will not buy them again. We have always loved these, my husbands favorite candy. Why would you change it and didn't you test it and see how hard it is? Hopefully we will hear that you changed it back to its original but until then we will not be purchasing anymore.

The new recipe is horrible! I've thrown out every bag i've bought over the part several months. I don't know why you would change such a good product. Please change it back. I can't imagine anyone wanting to eat the new one. From the other complaints i've read on here, it's obvious i'm not the only one who feels this way. I don't plan on buying anymore until the recipe goes back to how it used to be.

I have bought 3 bags over the last 3 weeks. I used to love them, but now they're hard as a rock and all three bags had a weird taste and all three bags tasted stale. Don't know why you would ruin a perfectly good product but you did. I won't be buying any more. Maybe the bad taste is from the genitically altered ingredients. I checked the dates on all 3 bags and they were 3 months forward so that's not the problem. I guess you just ruined a good product.

just bought a bag of maple nut goodies at family dollar in goodlettsville tn the expire date is not until 6/21/2018 the hard hard almost broke my tooth and my brother it popped his denture this is not the quality i expect from brachs the bag number is 7x21bb183 request refund i will not buy brachs products anymore michael walker 109 fieldcrest ct hendersonville tn