Brach's
Reviews and Complaints

I have bought 3 bags of maple nut goodies hete in canton ms. And they were so hard I could not bite into it. Its my favorite candy and have been buying it for years. But not anymore. If i cannot bite it its a waste of money . Is there anyway you can go back to the original recipe if you have changed it. Because you will lose money off this product.

I recently purchased a bag of cinnamon jelly hearts at my local target store. They were extremely hard and not very flavorful. The expiration on the bag of candy is 12/3/19. This was very disappointing to me since I was planning on having them out when I had company and it is one of my favorite valentines candy. I look forward to it each year. Your package stated you have a freshness guarantee . It states that it will replace this product. I would appreciate a replacement. Thank you

What is up with the the Maple Nut Goodies recipe? Over the past six months I have purchased sevens bags of Maple Nut Goodies at four separate locations. Much to my disappointment, all of the candy has been inedible. The shell is so hard you can not bite into it. Let's get to the kitchen and whip up a batch of the candy we all know and love. Change the bag so your valued customers know the "Original Recipe" is back.
For years this has been one of my favorite candies. Sadly, bag number seven was my last until this American classic is restored to its former Glory

Sad in San Antonio

I have searched and searched and I keep coming up with the same answer that a candy I used to get as a child and then bought for my children and was hoping to introduce to my grandchildren. It was a pink, choc& white chewy square, I believe the name was Napoleon sundae, PLEASE PLEASE PLEASE CONSIDER bringing this candy back. It was such a wonderful joy to just sit and unwrap this sticky little square and then slowly chew and savor every flavor and your mouth water as u ate it. I know I am just one old lady and my input may not matter but it would bring such joy if your company would just bring this candy back. Thank You and God Bless You
Brenda Haynes

I purchased 4 bags of the cinnamon lips for my kids classroom 1/29/2018 from Harding's grocery store on eastmain St. In Kalamazoo Michigan 49048, for 2.99 a bag. They were not fresh at all and hard to chew. I didn't have a receipt to exchange them or get money back from the store. Product # k20fr20204 expires 11/19/18.. I loved the cinnamon bears as a child can't find them anywhere so this is the only opportunity that I get to enjoy it. But I purchased the same product from Meijer the following day the experation date is 2019 good and fresh but can you please contact me at [protected]@yahoo.com thanks

Why?

Why would you change the Maple Nut Goodies to a "crunchier product moving forward?" None of us want this. Is it money? If so, charge more, but don't change them! This makes NO sense whatsoever.

Below is the replie from customer service when I asked about the rock hard garbage that used to be such a unique and wonderful candy.

Dear Mr. Mcdaniel:

Thank you for contacting Ferrara Candy Company regarding Brach's® Maple Nut Goodies. Hearing from our consumers better enables us to continue to provide quality products and services. Consumer feedback is very important to us, and we appreciate the opportunity to respond.

A recent manufacturing process change had an unexpected consequence of making the Maple Nut Goodies much harder than before. We are aware of the issue and are working on making immediate corrective changes to restore the texture. Let me assure you that our full team is engaged on this matter and we are pushing to fix the issue as quickly as possible.

Although we are making corrections, the Maple Nut Goodies will remain a crunchier product moving forward. The information you provided is helpful in our efforts to continually improve our products and will be shared with our Quality Assurance Management Team. We assure you that our team is aware of the issue and has read the complaints you shared.

Thank you for taking the time to contact us with your comments and feedback on our products.

Sincerely,

Destiny Good
Consumer Relations

000278956A

I eat very little candy as I try to make healthy choices; however, that did not apply to Maple Nut Goodies; they were exempted, I loved them. Not anymore. Sadly, some accountant pushed a cheaper ingredient or some corporate Millennial decided the candy needed to "progress into the 21st century". Well, news flash, some things are preferred the older way. If something tastes good, it will always tastes good; flavor is not a fashion trend like skinny jeans and bad music.
Like many have stated here, my father introduced me to MNG as a child and I have been loyal ever since, until now. Sometimes a product takes on a persona larger than itself and becomes a tradition, a little part of peoples' lives. That should be respected and thought of as both a responsibility and an honor.
I cannot believe after years of complaints, you all have not reverted back to the original formula. Pleas throw an [censor] whipping onto whoever is responsible for this epic failure (I bet he wears skinny jeans).

My daughter got me a bag of my favorite candy for Christmas. I save them till this month to savor the gift. When opened the pieces were stuck together in clumps of 3 to 5 pieces. They seemed to be old. Then I broke some apart and tried to eat them. They were hard as a rock. This is the first time I have not been elated to have this treat. If you have changed the recipe, then I do not want them anymore. The best buy date is 02/12/2018. Batch number is 7E15BB182. It would be nice to know what happened to the candy.

I purchase a 4 oz. bag of Maple Nut Goodies at my local Dollar Tree Store yesterday, Tuesday, January 22, 2018 in Brainerd, Minnesota 56401.

They are as hard as a rock.

The Best Buy Date is 03/07/2018
The code above the Best Buy Date is: 7F07BB182

I feel that this issue would best be resolved by issuing me a coupon for another item.

Thanks for your acknowledgement of this issue.

The current batches of this candy have been horrible. The hard texture is not what we want. I buy these candies for my children, little children might I add. My 4 year old almost broke a tooth trying to eat one. This is a desperate complaint hoping that you will return our favorite candies back into the soft texture that they once were. The hard formula is a no-no & I will not be participating in purchasing any until the soft batch can be restored.

I bought a bag of Sugar Free Gummy Bears at Walgreen's in Easton PA on 1-19-18. I opened the bag and ate one. Seemed stale. I noticed the expiration date was 10/29/17. Almost made me gag. Beings that the product is 3 months past due I would like a replacement of fresh Sugar Free Gummy Bears.

Today I purchased a Party time mix assorted candy 175 pieces which is supposed to be 9 flavors per the advertising on the package. I have bought this candy all my adult life. Today makes the 3rd time in a row when my bag only contained 4 flavors. Peppermint spearmint cinnamon and butterscotch. No others. 1/3 split on all except spearmint, and there are 12 of them. The rest was all 3 flavors. This used to be quality candy and we used to be able to rely on getting a good disbursement of all 9 flavors, but now we have been ripped off by your false representation on the bag itself. We will not buy this candy assortment again, having suffered a final disappointment we will not be able to rely on Brachs.

Hello

I am a HUGE fan of Cinnamon hard candy and my home is usually never without it in my candy jar. In fact, I usually will purchase two bags at a time!

My latest purchase, however, had several pieces that were unwrapped. Instead of returning it to the store for an exchange, I merely threw out several of the unwrapped pieces. This is the first time I can remember that so many were unwrapped.

Brach's candy has been in our family for quite a long time. I remember my mom would always keep the "chocolate stars" on hand. Actually, she would hide them from us. I usually purchase the chocolate covered peanuts when I can find them locally.

I bought a 20 oz bag of Maple Nut Goodies at our local Camby, IN Menards store. These are & have been my favorites for years. When I opened them they felt greasy. I bit into a couple & almost broke a tooth. They are hard as a rock inside! The date on the bag is good for another 6 months. Can you please replace these with a fresh bag? So disappointed!
Thanks,
Marinda Barger

I bought a pack from the family dollar on January 18th 2018 and they were wayyyy to hard to even eat was a bit disappointed cause I lived 35-40 minutes away and I knew I couldn't return them in a timely manner for a refund so I just gave them to my dog for a Friday treat, but this is my favorite candy and I have never experienced this before and they hadn't expired they are good until 05/24/2018

I purchased a bag of Brach's Sugar Free Fruit Slices on 1/13/18. I read the Nutrition Facts and thought this should be better for me than regular candy. About an hour after eating the bag ( 6 pieces) I started feeling gassy and then had very bad diarrhea. I didn't even give it a thought that the candy was causing this and brushed off the symptoms as being from something I may have ate the day before. Took antacids and Pepto Bismol which were not relieving the symptoms. At one point I had gas build-up so bad my back hurt. I seriously wondered if I were having a heart attack. This morning (1/14/18) I am still gassy and felt determined to figure out what is going on. So went back through what I ate on 1/13/18. I pulled out the empty bag from the candy and looked more closely at the information on the back of the bag. And found in very small print a WARNING stating the product may cause stomach upset and have laxative effect. I was flabbergasted. For heaven's sake…why would anyone look for a warning on a bag of candy. If this product causing this much discomfort if not eaten correctly that WARNING needs to be on the front of the product and in much bigger print.

We recently purchased the Lemon Drops. I looked at the information on the bag of 60 items. It said it was processed where peanuts are also processed. I have a severe allergy to all nuts.

I sure wish there was a way separate nuts from all other products that you make. My wife can eat them, but not me.

Thank you for having the info on the bag.

Charles Binford ([protected]@yahoo.com)

The center is too hard, tears up your mouth. It's very addicting so I have to kind of just suck on them till they soften up a little bit. Expiration date is March 20 2018
I'm also a fan of maple goodies. But I've noticed those are usually hard too. Some bags are perfect then I go back and get another hard batch.
Applenut, so far out of 3 bags which does cost $4.00 all bags have been very hard.

I buy peppermints for my classes and went to Wal-mart bought a bag the large bag and part of the bag is empty wrappers what is this I pay 7$ for the larger bag so it will last longer and I still have to go buy more now due to this I thought Brach's was a bit better so I chose that however in the long run it seems better to buy the generic and at least get what I pay for

Really? What happened? I like many others, have for years cherished this wonderful candy sensation. Is there a reason why it has been ruined and when in the hell are you going to bring back the original wonderful candy goodness? Please, the world is begging you to bring back some happiness in this messed up world! You had a good thing going for all these years, why, why would you mess it up? Generations have enjoyed this candy and we no longer buy it. Well, sometimes we do just to see if there was some kind of mistake and we got a bad batch, but no, it'a horrible!