Brach's
Reviews and Complaints

I purchased a bag of Maple Nut Goodies last week 12/07/2017, they were so hard I could not even bite into one. I kept it in my mouth for a few minutes hoping it would soften up, but it was never really eatable. The date is still good 5/10/2018, 7H10BB183 is the package number. I would like the 4 oz bag to be replaced with a fresh bag. My name is Muriel Bentley, I am 71 years old and I have eaten this candy since I was a little girl and this is the first bag I have ever had to complain about. Your attention in this matter will be greatly appreciated. Thank You

Every time I fine this Brach's maple Nut Goodies I clean the store out of them, because they are my papa and my most top favorite of all time. but the last 2 times I gone to the store and got 10 or more bags (whatever amount the have). When I got home and started to eat them they didn't taste the same the are super super hard now. They never hurt my teeth before and now they do. I will NEVER EVER buy this candy again. NEVER

The bag of Maple Nut Goodies were terrible, I couldn't chew them they were so hard, I checked the Best sale by date it hadn't expired yet 06/09/2018. I hope you didn't make a change to the recipe, because if I can't chew them, I will not be buying anymore. The one treat I let myself have a couple of times a year. Can you do something to resolve this I really enjoy this candy.

I just bit into a fingernail in my gummi worm! I can send it to you as well as send you pictures of. I am beyond disgusted! I thought I had broke a tooth and bit on it but no! It is in my gummi worm and all of my teeth are still in place! This is someone's fingernail or toenails! I am beyond grossed out and will be more than happy to send it to you. My brother is a detective and he has also came to look at it and had confirmed this is a human nail of some sort. Let me know what you would like to do to fix this because I'm past discussted and would hope you wouldn't want this to be the front page of any newspaper. But I've got it I'm my hands and more than willing to share this with the world!

Thanks,
Jessica Lester

Your chocolate covered cherry are the only brand I like. They are hard to find but I usually can find them at Christmas time. I look forward to them every year. Last few years every box I get the cream inside is hard. The best part of your cherry was the creamy gooey cream inside. Now it's all hard. Did you change it? Just not the same. I miss the creamy insides.

I bought two 14 oz. Bags today at WalMart. The date on the bags is July 2018. The candies are so hard they are practically inedible. I find it hard to believe that company like Brachs would even put a product like this into production. I see from reading all the other complaints that this is apparently a product change rather than a fresh needs issue. I am requesting a refund of $5.96 for this purchase!
Roger Lovern
[protected]@aol.com

What have you done to this candy. I have eatten this for years it is one of my favorite. But not anymore it is so hard you can't eat it you have to suck on it.not what i want to do.
The sell by date is02/02/18
7E05BB183

I would like a reimbursement for the candy i bought. Please feel free to call me. [protected]
Russ Rowley
[protected]@gmail.com

I purchased two bags (4 oz.) of Maple Nut goodies today 12/4/2017 with a expiration date of best by 5/10/2018 batch # 7H10BB182. They were bought from a New Dollar General store, in Haxtun, CO They were very hard; much harder than I had ever seen them before.
I would like them to be replaced with ones that are like the ones I am accustomed to. Soft to firm, not hard enough to complain about, almost enedible.

Thank You
Mike McGrath
502 N. Washington Ave.
Fleming, CO 80728 ([protected]@haxtuntel.net)

Please tell me where I can get some of the Sundae Neapolitan Coconut. It is my daughter's favorite and I am trying hard to get her some as a surprise for Christmas. She has been trying and she says I won't be able to get it. Can I get a couple of bags direct from the company? Thanks very much. I will gladly send you a check ahead of time and pay postage .

I am so disappointed in the bag I just bought. Who could possibly think it a good idea to change these long cherished candies!? I have many fond memories of eating Maple Nut Goodies with my grandma but the change you have made has made eating this bag impossible. They are terrible, yuck!
Even Coke, after changing their long treasured receipe, saw their mistake and changed it back. I'm hoping you will do the same.
These are awful and I'm throwing the bag away. What a sad disappointment.

Holy bricks! What have you done with my favorite candies!? I like everyone else on here thought they were stale but the "Best Buy"date is 06/04/2018.
Therefore, they should not be stale. I'm guessing someone thought they could improve these candies by changing the recipe. Well, my mama used to say, if it ain't broke, don't fix it! Please pay attention to mama and use the original recipe. The only credit you can give to the people responsible is for lower sales. I will not be buying these again unless you use the original recipe.

for years my dad and me have made peanut butter blossom cookies using chocolate, however, in the last few years it has been getting harder to find chocolate stars even in specialty candy shops. this year he said we will have to use Hershey chocolate kisses. i told him it's not the same and i won't eat them so there's no point in making them. so basically my question/ complaint is wtf, where have the chocolate stars gone?

I want to complain that you don't offer alot of the candies you have in the past such as your "villa" chocolate covered cherries, jelly nougat, chewy taff8. Have you not heard the saying what was old is now new. I know you could make more money than ever, not to mention the jobs you could create. Please bring these candies back using the old recipes.
Thanks
Brenda

These have been a favorite for years. Last 4 or 5 times I bought them they were like a brick. Superhard. I thought they were a just stale until today. I bought a bag from higher end grocery store. Same horrible brick, tooth cracking candy. I think you must have changed something in the manufacturing of these. I will not be buying any more. Please change back...

My complaint is...why all of a sudden, after I've been attached to these for a couple of years, have they become unavailable? Have you stopped manufacturing these candies? If so, why?
I've been purchasing these candies in 24 oz containers from BJ's for quite some time and BJ's reports that they have been discontinued. I don't get it!
Can I purchase them online?

I bought a bag of Maple Nut Goodies today with the same results, hard as a rock! This is the third bag I have tried in last few months. The first one I thought was state and threw away the next one the same. Today, I decided to complain. This WAS one of my favorites but not now I will not buy another bag. I would like a refund for 3 bags. What a shame to change such a good chewy candy to something that is inedible.

Sherry Coble

I recently purchased Maple Nut candies at At Home when I bit into the candy that I have loved for years I thought I had bought a bag of stale candy. Turns out you changed the formula and now the center is hard as a rock, hate it! will never buy these again till you bring back the old recipe. Haven't you heard the old saying "If it ain't broke don't fix it"

On 11/12/2017 I purchased a small package of the Maple Nut Goodies at our local Kroger store [protected]). My husband and I tried them and he said they were stale. I spit mine out. He bit down and broke his tooth off and lost it. I called for an emergency office appointment for him. He went to Dental Associates in town [protected]). As a result, he needed a bridge, plus a new tooth made at a cost of over $4500.00.
The package of the maple goodies clearly states that Brachs stands behind the quality of its products and guarantees satisfaction or replacement of the product.
It also guarantees freshness. The product is TEO3BB183. It clearly states Best By 01/31/2018.
We feel compensation to help defray costs is needed and helpful.

Whoever made the decision to make a change to the maple nut goodie recipe please let them go. Every few months I buy a couple of bags, yesterday I bought two bags, I couldn't wait to share them with my kids, just like my father did with me and my brother, my grand father did the same for his family, however, this tradition will be lost forever unless you go back to the old recipe. I am very sad as the new recipe is nasty.

This is the 3rd bag I've purchase in two months. The first bag tasted stale. Decided to try them again. Both bags still taste awful. They are hard and the maple is waxy. I am so disappointed. If you. Changed the formula to save money someone has made a bad mistake. I will not buy these again until the recipe is back to the original. This has been my favorite candy since I was a child.