Brach's
Reviews and Complaints

Bought the candy today (11/14/2017) when I got it home and opened the package the candy was rock solid hard... the use by date is 03/22/18... cannot eat the candy because it would break my tooth! I bought it in good faith because it had a long experation date on it and I really like your candy! This is the first time I ever got a bad that its too hard to bite into! I look forward every year to buying them but was VERY disappointed with your product today! I do not drive myself so its hard for me to return to the store!

My kids were wondering how you can tell the difference between the sour cherry and the cinnamon in the big bag of Brach's party time mix of assorted hard candy without putting it in your mouth. Two of my kids hate cinnamon and the other two love it and so if the wrong child gets hold of it and spits it out then there's a huge fight so please help a mommy out so I can please all my children.

I found a hollow white ball shaped in my candy corn. I thought it was a deformed candy corn, so I cracked it in half and at a piece. It tasted awful, almost just like flour. I am very upset to find this in my candy corn and I expect my sealed bag of candy corn to not half other things mixed with it. I would like a refund for this happening. This happened on November 2, a day after I bought the candy corn from Target.

I was eating my candy corn like usual and I came across a piece that was in a ball, and I was like oh that's kinda cool, deformed candy corn, I bite into it and it's a lemon flavored jelly bean. How could I have gotten a jelly bean into my candy corn? I'm not a fan of them and neither is my family. I love this candy corn though, but why is it that I kept funding jelly beans in my candy corn? That's not why I bought these.

The expiration date is 5/04/2018.

I was so looking forward to sharing a few packages with my grandson. These were so hard & crunchy that my grandson or myself could not eat these. Needless to say, he was not impressed! We had to toss these packages. And, my grandson decided he would stick to butterfingers. Very disappointed in these packages and product! I've purchased numerous brach products but thes were tossed in the trash! Don't know if I can trust this brand again!
Dissatisfied customer
Lana foot
4109 lacy lane
Little rock, ar 72212

I purchased a bag of Maple Nut Goodies at my Kroger last night. In Lakeland, TN. They are inedible / hard as a rock / coating does not taste the same at all. I would like a refund coupon please. However, for Quality Control purposes...Let me give you the information I can see on the bag. Best by 2/15/2018 and the # above the date is 7E18BB183. The bar code is [protected] and there is a 6 digit # alongside the barcode that is 126952.
Please send the refund coupon for a brach's candy product to Cindy Hodge, 1593 Lawson Drive, Cordova, TN 38016. I've loved Maple Nut Goodies all my life. These were not it. Something terribly wrong happened.

I bought an 11 oz package of Maple Nut Goodies from Menards
on 10/23/17 and opened them on 10/24/17. They are like pieces
of concrete, there is no way they can be eaten. I am so disappointed
as these are my favorite candies and I have bought many packages
of them and never had this problem. I would appreciate getting
a package of them that I can eat and enjoy.
Thank you
Suellen Snodgrass
1104 Berkley Circle
Mishawaka, IN 46544
[protected]@gmail.com
[protected]

Almost every gummi worm in the bag was stiff, dry, and almost flavorless. I buy one to two 48oz bags of these every week. And the last 3 bags have had this problem. All the gummi bears are fresh, soft, and very flavorful like I've come to expect from your product after buying them weekly for the past 2-3 years. But the quality of the worms seems to be decreasing. I like this product but ill have to find new gummies if this worm problem keeps happening.

I bought this $10+ bag of candy that claims to have 215 pieces and was very disappointed to find two things. One was that there were only 187 pieces. Not what is advertised on the bag...the other thing is that a great amount of those were opened and stuck to the other candy, so after sorting through it all I only ended up with 173 pieces of candy. I bought this amount to make treat bags for my job and that amount happened to be the right amount of pieces for what I needed so imagine my disappointment when I realized that I had to go back out for more once I was shorted the amount I thought I was getting when I paid for it.

I purchased two bags of the Maple Nut goodies at a local dollar general. I opened one bag and the Candy‘s were flaky looking. I'm not sure how to describe it but I ate one and the candy was hard as a rock. I opened the second bag and it was in the exact same condition as the first. The maple coating on the candies look like they had exploded and the Candy itself was so hard I couldn't even eat it. Very disappointing as I've never had any issues with Brachscandy in the past.

I purchased a bag of Maple Nut Goodies at Dollar Tree on Wednesday October 25, 2017, in Cedar Hill, TX. The date on the bag is 01/03/2018, but the product is stale. The package was completely sealed prior to me opening it. I know Brach's is a reputable company, because I have been eating this particular product since I was a child. I would like a replacement of this product. Below is the other information listed on the bag.
7D05BB183
Best by: 01/03/2018
4oz bag.

Just bought my very last bag of your maple nut goodies. For the last year or so every bag we have bought the coating on the outside taste's fresh but the candy itself is hard as a rock. I don't want to break a damn tooth off every time I try to eat one. I thought I would try one more bag from menards for my dad's birthday because he has been eating the [censor] out of them for years but they are hard as a rock also with a best by date of April - 2018. I will be getting my money back for this crap again for the last time. You can't tell me you didn't change the recipe on the inside part of the candy or else you bake the [censor] out of it way too long because they were not like that a couple of year's ago.

I purchased a package of Mellowcreme Autumn Mix in early October. 2017. The candies were hard to the touch, stale, broken and hard to look at. I thought that I would be not only placing some in a candy dish but also attempting to use some by making pumpkin faces as an art activity, with my grandchildren. After opening the bag, pouring it out; it didn't take much thought to convince myself to throw it away. Like others I wait for this time of year to enjoy it. Now I'm going to learn the words NO THANKS, for next year.

My Wife and I were wondering what happened to the Maple Nut Goodies they are not the same anymore. This will be the fourth time we have purchased them and they taste different. The texture of the product is different. They seem to have a more harder toffee crunchy inside and the maple coating outside is softer and used to smoother harder shell they seem a lot more harder to bite. Today is 10/21/2017 they were purchased at a local Wall-Mart and expiration date on the package is 6/12/2018 so they are not old. Don't think we will be purchasing them again for awhile. Just not the same anymore.

Why, oh, why, can you not buy just the Chocolate Covered Jelly Beans.
They are listed as discontinued, but they are the best part of the Brach's Bridge Mix.
I try and eat all of the other things in there, chocolate covered nuts, etc, but I try to save the jellybeans for last because they are the best part.
I know this sounds silly, I would just like to buy the jellybeans.
Thank You!

I purchased a bag from the DOLLAR TREE on 10/20/17 and immediately thought the product was stale but the expiration date is 3/05/18. The candy is very hard to bite. Still difficult to eat Once attempting to chew. The peanuts taste old and stale as well. After the 3rd candy I realized that it was not that piece but the bag of candy that is in poor quality. I have never had problems with this product from any other store. I do not have my recipes but it was a debit card transaction that can be followed up on if proof of purchase is required. I only paid $1 for the candy but My concern is not just the stale taste but biting in such a product can cause damage ESP when expecting it to be of a softer texture.

Hello my name is Fernando Gonzalez and I am a really big fan of you and your candy corn products I've been buying them for many many years now. On the day of 10/19/2017 I had purchest a 3lb. party mix bag of candy corn and pumpkin mix and was very upset and disappointed to find only 5 yup that's rite 5 pumpkins in the entire 3lb. Bag, I am and will still continue to be a loyal customer I figured cause I love your candy so much, I would write to you to let you know to see if there's a way to fix this so it doesn't happen to someone else thank you for your time and understanding

Your friend and favorite customer,
Fernando Gonzalez

These should be called Maple Nut Could Heave's

Not only did Brach's change the way they make the Maple Nut Could Heave Goodies, Brach's did not let the consumer know that they were purchasing something different. I spoke with the Customer Relations department about this. They stated that they did change the packaging. But, not the ingredients! Did you notice the ever so slight change in the packaging? No, me either. If there was a change. I don't know what the previous packaging said other than Maple Nut Goodies. Because that was all I needed to know. But, the ever so slight change for the new Maple Nut Could Heaves Goodies added the word Crunchy in front of toffee. That was your SIGN! Did you see it? All the same packaging, same coloring, no NEW Crunchy Maple Nut Goodies! Nope, Brach's just slid it right in the existing packaging with no regard to the the consumer. The consumer that passes this candy on to future generations. This is the only way this candy has survived is by its past generations. My, grandmother, mother, my father's aunt, my grandfather shared these with me, I shared these with my kids, they loved them. It's a special treat, to first of all find them, then share them with your children, your friends or your co-workers and then share your Maple Nut Goodie storey with them. This candy is an emotional connection to your grandparent, mother, aunt who has passed. This is just not a good marketing, Brach's just didn't have any regard for us as consumers their clients who use their own money, that they worked hard for to purchase something they thought they were getting and paying for. Brach's if you want to change it great, just let me know. Don't just slide it in under the radar and fool your loyal consumers of many generations. Brach's I am sad that you a company were so disloyal to your consumers. My grand parents who would be well over 100 years old now shared this candy with me when was a small child it was something I looked forward to with my visits with them. My Momma used to hide them under my pillow if I was having a hard day or in my glove box because you know they are so good if they are ever so slightly warm. I'm sad that these traditions will not live on for my children.

I look forward to buying this product every year around this time...however this time I purchased a bag of the product and was very disappointed. I selected the "perfect" bag or so I thought. Perfect meaning that because I prefer the candy corn and pumpkins the most and the only way to get both together is to buy the Autumn Mix. Well when I saw this specific package on the shelf it immediately caught my eye as it had mostly these two favorites in it with very few Indian corn which I thought was great. So I proceeded to check out and purchased them. To my surprise when I sat down to open them I noticed that the bag was less than 1/2 full with the rest being air. What shocked me about the quality was that on the package I bought it specifically said Over 60% More servings than the leading national size of Brach's. So I wanted to bring this issue to your attention. I completely understand that most packaging is done by machine nowadays so it could be quite possible that this package could have been one in a million to get filled up less than normal. Thank you in advance for your time.

I purchased a bag of Milk Maid Caramel Iat Shoprite in Clinton NJ when I opened the bag the candy was hard all the wrappers were stuck to the candy some were impossible to open. Which I threw out immediately It appeared that the candy had been exposed to heat most were mis shaped package was marked best by 4/20/18 so I would expect the candy to be fresh not hard I ended up having to throw most of it away which is a shame and a waste of money As I was getting ready to dispose of the candy I noticed on the back of the package the freshness guarantee therefore I thought I would contact you because this candy was not fresh thank you for your time