Brach's
Reviews and Complaints

I absolutely used to love eating and sharing a huge bag of mape nut goodies with friends and family . I grew up in Kentucky with 10 children in our family. so we were very poor but ...a few times a year our mom and dad would treat us to BRACHS MAPLE NUT GOODIES .AND THEY WERE SO GREAT. But I'm not sure what has happened to the process of making the candies but they are hard as a rock .I have purchased them from different stores because I thought that maybe they were not being stored correctly and that they would be better . But they all were the same .I purchased some from Walmart in Middlesboro, Ky at least 3 times. Some from the dollar general store in Harlan, Ky. And even some from food city in Tazewell, Tn. and they were all horrible .I really hope and pray that you (brachs) fix this problem.beause I cant keep wasting my hard earned money on stuff that I have to throw away .Please send me some fresh candy. I HAVE THROWN AWAY 2 FAMILY SIZE BAGS AND AT LEAST 4 SMALL BAGS . Thank you for accepting complaints and recommendations. I can say that I have never took the time to write a company a complaint about a product . But I just felt like maybe you all didn't know that the candy was so bad after being so good for so many years.

Hi, I just got a bag of your Maple Nut Goodies from Menard's Omaha, NE on August 5th 2017. The date on the bag shows best by 01/22/2018 and they are nothing like the Maple Nut Goodies that I have gotten in the past. They are soft feeling on the outside and as hard as a rock on the inside...This is the second time This has happened to me, its kind of hard to find them sometimes so when I go somewhere and see them i buy them...and the last few times if have just thrown them away...whats up with the hard inside...

I have enjoyed Maple Nuts for fifty plus years. Something has changed and it is not good. I have purchased the product several times the last few months and have been very disappointed. The product still taste good but the inside of it is like chewing extremely hard wax. Please repair the product and return it back to the old quality product I have been use too.

I just got a bag of your Maple Nut Goodies from Wal-Mart here in Crystal River Florida on Aug.03, 2017. The date on the bag shows best by 02/05/2018 and they are nothing like the Maple Nut Goodies that I have gotten in the past.
They are soft feeling on the outside and as hard as a rock on the inside. The ones I have had for years were soft on the inside.
If you changed the way you are making them now I will tell you that I will never buy them again. If this is a bad batch please replace them for me or send me a coupon for the cost of the 14OZ bag.
I am hoping that this is just a bad batch and not the way you will be making them from now on. I remember having them at my grandmothers house when I was a kid, I am now 71 years old.

Waiting to hear from you.
John Lake
1531 N. Timbercrest Way
Crystal River, Florida 34429

Home Phone [protected]

I have 4 14oz bags of the maple nut goodies, I buy in bulk cause they are so good, that are so hard in the middle in every bag, I can't eat them. They have never been hard, always soft and chewy. I don't know what happen, why they changed, but I'm not happy with the way they are. This is one of my favorite candies and I have no desire to buy them if they are going to be this way! Please get the candy back to the way they were! I bought all bags at Wal-Mart in 2 different towns, same result!

I purchased a 14 Oz. Maple Nut Goodies today (7/31/17). They are horrible. The outside is a funny color and they are all stuck together and they are so hard you can't even chew them. I have bought these for years and have never had a batch like this. The expiration date is 1/1/2018. I certainly won't be buying these again. They aren't fit to eat at all!

I purchased a 14 oz bag of candy at Walmart in Georgetown, Ky July 28th
the candy taste very old and it is all stuck together and it is a different color
it really taste old. I would like a refund...
Can you tell me if the candy has been changed, I have bought it for years
and this is the first time I have ever tasted anything like this.

My phone # [protected] Karen Howard

I am sad to say that we were disappointed in the way you now make your maple nut goodies. My family has eaten this candy for years. We have recently purchased the candy numerous times thinking that we may have purchased a bad bag. They have all tasted he same.

The outside of the candy previously was hard which in turn helped keep the inside of the candy softer. Now the outside layer is softer and the inside is so hard and makes it difficult to chew.

Please consider changing back to the old recipe that we all loved.

Sincerely,
Sandy Ganzer

The candy was horrible. It was hard and stuck together. I am very upset. This is my third bag. Will not buy any more. Very bad product. I almost broke a tooth. I love Brachs but would not recommend it to anyone. I am tempted to go to the media about my experience. I normally don't complain but had to if it would stop someone from experiencing the horror.

I bought a package of maple nut goodies [protected]. This is the second time I have noticed this in the last month or so. They used to have a smooth maple flavored outside with a crunchy middle. These last two packages are about half the size they used to be. The outside is a gooey soft texture and the inside is like biting an into a jawbreaker. I have been eating them all my life. I am 74 years old and something has changed here recently. I noticed on the back of the pkg is a note saying produced with genetic engineering. What does that mean? Has Ferrara Candy Company just took over the making of this candy? I 've never looked at who makes it until it ceased being the good candy I was used to. If this is your best then I will stop eating your candy. I'm not looking for a refund but would love to have my old goodies back. Sincerely Zack Taylor Amarillo Tx

I am beyond upset. Today I bit down on a small thin wire that was coming from the piece of candy. My tooth is now hurting! I called in to the customer service center and sent an email stating what happened. The woman I spoke to (by the name of Destiny), was very very unprofessional with me and made me feel as if I placed the wire there and asked what I wanted in return. I was made to feel as if I wanted money or I was on a mission to scheme the company. I felt extremely uncomfortable and disrespected. She was very rude.

The maple nut goodies is one of my favorite candies, but this is the second bag of candy I have purchased and the candy is so hard you can not bite or chew it. I checked the Best buy date and it was well within range. It seems like your freshness guarantee could use some quality improvement of the product. This product was purchased in the week of 7/17/17. The Best buy date is 12/14/2017. A number above the best buy date is 7C16BB182. I hope this will help you . Thank you

What in the world happened to my favorite treat? We have lived overseas the past year, and I have come back only to discover that Maple Nut Goodies are now tiny, chewy, slick, stuck-together, stale, with a hint of what it used to taste like. Please change the recipe back to the original, or I fear that you will lose customers. We purchased a "best by" 01/15/2018 from Dollar General and will not be buying any more. According to all of the complaints, it is not a specific store problem, but a world-wide crisis for the beloved Maple Nut Goodie. RIP. -Maryanna

I decided to indulge myself and buy a bag of Maple Nut Goodies - 14oz. Totally disapointed with the quality of the candy. The candy was hard and tasted stale eventhough the "best by" date was 2/17/2018. The taste was so far away from what I was accustomed to that I decided that it wasn't worth the calories to continue to eat them. Brachs need to review the original recipe and put it back into production!

On 07/24/17 I brought Maple Nut Goodies at the local Walmart store. I bit into it and it was hard as a rock. I love this candy but this bag was terrible. The first thing I thought was that these are not fresh. The "best by" date is 01/01/18 so that wasn't it. Tried one more, same thing. Gross. Hope you can fix this issue. I wouldn't mind another bag but not if it has the same problem, I'd rather have my money back.

I have purchased four bags of the maple nut goodies all four were hard as bricks you couldn't eat them and I was wondering what was going on I'm very unhappy with the product right now I do hope there is something you can do about it when we tried one bag we thought well it's just the one and then we got to then we got three and even our fourth bag is hard I don't know if you've had a problem in production but usually though the best things there is to eat but you can't eat them if they will break your teeth thank you and please take care of this situation

I bought a bag of maple nut goodies at my local dollar general store and they were impossible to eat! the coating was soft and they smelled good but I could not chew into the candy as it was too hard to eat...the bag was in good date (best by 2/6/2018)...I would like to get a replacement or a refund...thanks.. if needed you can contact me at [protected]

I sent a complaint to Brach's about the terrible texture and taste (compared to what they used to be) and they wrote back telling me they changed the recipe.
Well, Brach's, if you care about us, then you should do two things immediately:
FIRST: Fire the idiot who thought the best maple candy out there needed a new recipe.
Second: Recall ALL Maple Nut Goodies, and start making and selling the original recipe that we all loved.
And maybe make a full apology for your stupid mistake.

Hi..
I just purchased a bag of Brach's Maple Nut Goodies. The first thing I noticed was how hard and crunchy they were. Felt like I broke a tooth when I bit down on what is usually a delight texture. I also noticed a difference in size. I also noticed the coating was different..not as thick and not as tasty. I have loved this candy for years. I get them as a special treat. This time I was very disappointed and will not be finishing the bag. I even checked the expiration date to see if that was the problem..but no..it wasn't.

Sincerely,
A very disappointed customer.

I purchased a 14 oz. bag at my local Walmart on July 20, 2017. Thecoating was soft and fresh. The inside was so hard I was afraid I would break a tooth or crown if I tried to chew it. The bset by date was 12/03/2018. The number under the "best buy" date is 7EC8CCBB214. I am requesting a replacement bag. This is one of my favorite candies, and it's been along time sice I splurged and bought some. I paid $2.98 and there was no tax. I would appreciate your consideration of this request.