Brach's
Reviews and Complaints

I purchased two bags at a local store yesterday of Brachs Maple Nut Goodies. They are so hard you cannot even chew them. What happened? They used to be so good and soft, now, you get jaw pain trying to bite/chew them. I attempted to microwave them to see if they would soften up with just a 10 seconds half power and nothing, still rock hard. Is it possible that the product recipe changed? Did it get over worked? Very disappointing.

2 bags purchased (both bags are poor quality):

1) Purchased at H.E.B. #5/184, In Corpus Christi,
Texas on 8/31/17 for $1.88 + tax.
Batch: 7B21BB183
Best By: 11/21/17

2) Purchased at Walgreens #10945 in Corpus Christi,
Texas on 8/31/17 for $2.79 + tax.
Batch: 7011BB183
Best By: 01/09/2018

Contents of both bags have ROCK HARD centers and moist, soft "shell". All of the candies were stuck together as if they had been melted or not allowed to harden before they were bagged. Whatever you changed, please change it back. I am submitting this under the FRESHNESS GUARANTEE and wish to have the product replaced. Please test it first.

C. Graham Payne
4205 Western Dr
Corpus Christi, TX 78410

Maple Nut Goodies I purchased at Walmart (40 International Dr. S Flanders, NJ, 07836)are rock hard and have soft, moist candy coating. "Best By" date is 02/17/2018. This very disappointing since they disappeared for a while and the store finally restocked them. Walmart has a restriction on returns for food products and will not allow a return at all without a receipt. I don't have my receipt and therefore, cannot return this bag of maple nut goodies to the store. Please either send me a new 14 oz. bag of Maple Nut Goodies or send me a coupon with enough credit to buy a new bag. Thanks you.

I purchased a bag of maple nut goodies at the Dollar Tree. The Best Buy date on the bag was 02/15/2018. Maple nut goodies are one of my favorite candies, and I had not had any for over a year. I was really looking forward to eating it. I was so disappointed. The candy was so hard I nearly broke my tooth. It did not taste like the maple nut goodies I had eaten in the past. I tried to microwave a few pieces and the topping melted, but the candy was still very hard. Has their recipe changed, or was this just a bad batch?

I did not complain to the store because I did not believe it was their fault.

I bought Brachs Maple Nut Goodies on 8/30/17 at a local Dollar General Store. This candy is so hard that I cannot even bite through it. The expiration date is 12/19/17. I do not understand what is going on, how am I supposed to even enjoy my purchase if the candy is not edible? It seems as though the candy is stale and old. I am forced to just throw away my money or break my teeth trying to eat it.

Product was SOO HARD I couldn't bite them. Bar code #: [protected] 7 Exp date: 12/12/17 code above Exp date 7C14BB182. These are my favorites, but NOT THIS PACKAGE! Please fix this problem, ok? I will continue buying them but will test the product before I leave the store, product will be tested in front of store clerk or manager to INSURE PRODUCT IS FRESH!

My husband and I just bought an 11 oz bag of Maple Nut Goodies yesterday, 8-26-17, at Menards in Massillon, OH, and when we tried them they were so hard we couldn't eat them. I handed him a handful of the candy's that we have always loved, and he tried one and handed the rest back to me and said, "too hard". The expiration date on the bag says, 04/24/18. Very disappointed.

I purchased maple nut goodies from Wal-Mart last Wednesday and they are bad. The product is not fresh. I've been buying maple nut goodies for years and I have never had a bad experience until now. The toffee is not crunchy and the coating is falling off. I'm so disappointed in the product.
What are you going to do for me now? I'm sitting here with an inedible product and wasted money I spent on a bad product. I love maple nut goodies! I've eaten them since I was a kid. I won't buy anymore until this situation is resolved to my satisfaction. Please respond to my complaint.
I don't want to be left feeling like you don't care about my business. Thank you

Purchased two bags of Maple Nut Goodies on Friday, August 25th. My husband's favorite and he said they were so hard he was afraid he was going to break a tooth. Well, on the second piece of candy, he broke a tooth! He is not happy at all. He has been eating these all of his life and loved them. He says, he will never put another piece of Brach's in his mouth.
Now, who do I send the dentist bill to? This should not have happened!
Best by: 12/04/2017 with a code #7C06BB182
You are welcome to contact me back at...[protected]@outlook.com
Would like to request a full refund and payment for the dentist office visit to repair the tooth.

Please take this candy off the shelves!

I purchased a bag of Maple nut goodies on 8/21/17 with the expiration date of 12/25/17. They were as hard a rock I spit it out in the garbage can. I was afraid it I tried to chew it I would break a tooth. The bar code on the package is [protected]. There is another code on the bag above the expiration date it's 7C27BB182. The maple coating was lumpy not smooth like it use to be and tasted melted or mushy. I would like a coupon to purchase another bag I have been buying these for years and have never had them so hard like this that it seemed dangerous to chew them.

Karen Forner 3528 W. Cindy St, Chandler, AZ [protected].
[protected]@superiorcourt.maricopa.gov

8/22/17
my husband brought home our favorite candy for a treat tonight. we opened the bag and found NOT MAPLE NUT GOODIES. some slick outside covering, that was almost slimy. the inside was hard as rocks, tasted similar, but different consistently. candies were smaller in size as well. we WILL NOT be buying this treat again, sadly. shouldn't have changed the recipe...
change the recipe and let us know you did?

I am a big fan of Brach's Candies, BUT, we bought 4 bags of the above named candy Goodies and they are so hard, it broke one of my false teeth off. I am a 100% service connected disabled Vietnam era veteran and the VA will fix/repair the damage, but I'd like to know why has the candies I have been so happy with went bad/sad and much smaller in sizes. These Goodies we bought are no more than candy coated ROCKS! Plus they are smaller than they use to be, but cost more than they use too. I know times change but how can Brach's do this to so many people that grew up enjoying the products? I will say this, I called to speak to customer service, of course I spoke to no one, no one to take/answered the call/complaint. I hope Brach's takes care of this problem with a full refund or at least send us FRESH Maple Nut Goodies that we thought we were buying. My tooth is another story, my attorney says to contact Brach's first, so here I am.
Regards, Gary T. Hayes, Sr.

I just bought a bag of nut goodies at Meijer on 8-17-17. We were excited to see them at the store. This is a new Meijers in Escanaba Mi. The nut goodies were so hard we could not eat them. We were very disappointed. Please resolve our complaint as you wish. I wish you would still have your candy made in the U.S. This is the second time this has happened.

I bought maple nut goodies at Walmart in Findlay, Ohio on 8/20/17. The outside melted off and the inside is so hard and chewy that they tasted stale. I was looking forward to this treat but was really disappointed unfortunately. These have been a favorite of our family's for a long time. I would love to enjoy a fresh bag made correct or my money back at least.

I just purchased a bag of maple nut goodies today 8/20/17 from Walmart. I literally almost chipped a tooth. It was so hard and super stale. Such a huge disappointment this was the only candy I have been in the mood for! I would appreciate a refund or a fresh bag. Brach's guarantees freshness! I shouldnt have to write a huge paragraph explaining this was obviously a bad batch!

I purchased the Maple Nut Goodies on 8 15 17 the expiration date on them has February 12th 2018. The candy was very stale hard and impossible to eat. I threw away the rest of the candy. These are my favorite candies and I was very disappointed to find that they were not up to your standards. Please send a coupon to replace the Maple Nut Goodies. I brought 3 packs and all were hard and stale. I buy these all the time and this is the first time this has happened to me. I am very disappointed.Please send response to [protected]@yahoo. Com.
Thanks

I've purchased these for many, many years of my life and they have been one of my absolute favorites. The last couple I've purchased was TERRIBLE and I'm going to throw them away. The purchases were at two different locations and they the dates were not expired.

You've changed the recipe! And NOT for the good!
I will NEVER buy another bag of these!

PLEASE, PLEASE go back to the old recipe and STOP changing it. Do not try to re-invent the wheel! If it works then leave it alone!

If and when you go back to the old regular recipe, then send me a couple of bags to replace the terrible ones I am throwing away - and THEN I will start buying them again.
Thanks so much,
Carole James
8315 Weathervane Circle
Indianapolis, IN 46239

Brach's Lemon Drops 9oz bag $3.29
bought at CVS pharmacy at
10014 Garland Road; Dallas, Texas 75218
[protected] phone
on Aug 7, 2017 at 2:46pm

quality control number
6K04VR1073
by the expiration date
11 / 02 / 18

They taste like Raid bug spray has been spray on them
then allowed to dry before packaging because they
aren't wet, but the outside that is usually covered in
a dry layer of sugar crystals is instead - a bit gooey.

I ate 4 and spit the 5th one out. Then I checked the
bag to see if it looked tampered with, it looked intact,
but I noticed before I opened it, that the usual air pockets
that occur with normal packing were not present.

carol.[protected]@yahoo.com
I would like a refund if possible
but more importantly is if you could check the quality control
at the facility where it was made or check the cameras at the
distribution center and the CVS security cameras to see if
someone tampered with it Thank you
I will save the rest of the package and recp't in case you want it.
Carolyn Simpson
2818 Caribbean Dr
Mesquite, tx 75150
[protected]

I have been looking for the "real" Nut Goodies for the last several months. I've bought several containers, even though they didn't look right, and each time I've had to throw them away. They tasted funny, coating on the outside was weird and had an odd mouth-feel, but the worst part was how hard they were! I swear I thought I would break a tooth! So, needless to say, into the trash they went; what a waste of my money...twice!
Finally I asked someone at the bulk store if they had changed suppliers and she said no, you can thank Brachs for changing their recipe! WHAT? I'm 63 and have been eating nut goodies for many, many years! WHY WOULD YOU CHANGE/RUIN THEM NOW!?!? Please, please bring back the original recipe!

Maple nut goodies have been part of my family tradition for over 30 - 40 years. In planning for a family event, I purchased 5 - 20 oz bags. Yesterday, I could not resist any longer and opened a bag in advance of our event. Much to my surprise and disappointment, the candy was different. The coating was soft and melted in my mouth right away and the center was hard as a rock. Thinking this must be a "bad" bag, I opened a second bag looking for a different expiration date. I quickly discovered the same issue with the product inside. This is definitely not the product I was expecting or have loved for so long. First, I hate to be the bearer of the bad news to my family that the candy is no longer even edible. Second, I just wasted a bunch of money on a product I don't even want to eat.

I completely understand the need for change and product improvement. However, I consider this a big mistake in the product evolution of the Maple Nut Goodies. Please consider a formula change back to the product we have grown to love.