Brach's
Reviews and Complaints

I purchased a bag of nut goodies and normally the outer coating is hard and the inside is soft but for some reason these are soft on the outside and hard in the center never had them like this. The date is good. This is the second bag I bought this way . I love these candies so it was disappointing. Maybe you have changed the recipe not sure but I hope not. Hopefully this was just a bad batch.

I purchased a 20 oz. bag with a best buy 12/22/2017. I paid $4.99 for the bag. When I opened them they were so stale I thought I would break my teeth trying to eat one. So I said, OK one bad one in the bag. So far I have tried about 5 and they are all old and stale. Quite a disappointment I must say. Even my husband refuses to eat them. So here I sit with this big bag minus about 5 and no one wants them. I checked the date on the bag and thought all was good. They were purchased at a store Tuesday Morning and they had many bags, I would say at least 15 bags of these Maple Nut Goodies. Maybe they are all stale or I purchased a bad bag. I paid by Debit Card and do not have the receipt. Tuesday Morning key Code appears to be 1852061 and say compare at $6.99. I still have the bag. I am requesting either a refund of $4.99 plus tax or better yet a fresh bag of Maple nut Goodies.

I had purchased 2 bags of these candies at a family dollar in Oscoda Michigan.
Later in the evening when I went to snack on them . I opened the first bag and the candy was so hard I thought I was going to break my teeth. I thought wow so I opened the other bag thinking that I just got a bad bag and the same thing with the 2nd bag. the candie was so hard I couldnt even eat it. so then I looked at the date and the date states, they are good thru 01/17/2018 on both bags.
So needless to say I did not get to enjoy my candie. both bags were put in the trash.

Purchased a 4 oz. bag at Dollar General on 7/3/17. The expiration date is 01/17/18. The candy is so hard I can't chew it. It is hard enough that I'm afraid I will break a tooth! I bought a bag about a month prior (at a different store) that was also inedible. I thought I had just gotten a stale bag that time but obviously there is a problem with the candy. I would hope to be refunded for this.

I just recently bought 3 bags of this candy on 07/01/2017 from the Dollar General. I didn't realized that this candy was hard and tasteless. It doesn't expire until next year, on 01/08/2018, but it's hard as a rock. I am very disappointed in this purchase. Yes I want a refund and who ever making this candy needs to check it before it's sent out to the stores.

I bought 2 bags of these n both bags were so hard and no taste. They were disgusting. I have bought these candies before and never had a complaint. Don't know what the deal is but at this point these are no longer my favorite. I don't like chocolate so these were always my go to. What in the world happened? They are not the freshness that you guarantee. The best by sell date is 11/28/2017.

We bought a bag of maple nut goodies on the way home 2months ago. They were from dollar general, and was so hard that I broke my whole bottom tooth down to the gum. I did not think much one bad bag out of?, sold.
My boyfriend just bought a 14oz bag dated good until2/17/2018. We opened the bag and pulled out some pale candies. Again we can not eat them they are hard as rocks and have a horrible after taste.

These candies are our favorites, but we are afraid to waste our money on any more.

I purchased the maple nut goodies on 6/26/17 from the Dollar Tree Store. I thought I was getting a fresh bag and the bag that I purchased was stale. I started to eat the candies but it is awful. The cost of the 4oz bag was $1.00. I like this candy and I always like it when it is fresh.

So I would like you to make the product good again. It is a candy that is nice and soft and good when you want something not too sweet but sweet enough and once I got it I was disappointed.

Thank you for your time and attention to this issue.

Today on [protected] I bought a 20 oz. bag of Brachs Maple Goodies from Menards-Ralston 7337 L St.
Omaha, NE 68127
[protected]:03PM 3309
Ref# [protected] Price was $3.69
I request a refund for a stale, hard as rocks candy or a replacement only if the issue has been resolved. Looks to me like there are numerous complaints about the Maple Goodies. I was so looking forward to the once upon a time very enjoyable candy.
I do not the capability to attach documents, such as photos, invoices. Only by mail. My email is: [protected]@aol.com
My name is: Teri Cudaback
4532 S. 62nd Ave.
Omaha, NE 68117
No phone #
Thank you.

I recently purchased A bag of Maple Nut Goodies at Dollar General. Much to my dismay they were so hard I could not eat them. At my next stop on my shopping trip I went into Menard's and there they were. I check the date and purchased another package of them. (Thinking that the 1st package must have been out of date or something). I must say I was very disappointed when they were as hard as the first Bag. The candies have been a favorite of mine since childhood. I certainly hope you have not changed the formula on them. One bag has a date of 12/14/2017 and the product code is only half there. The other bag is dated 12/11/2017, 7C13BB182. If you have not changed the formula and have the problem fixed please replace these packages. If you have changed the formula then please send a refund of $1.00 for each.
Thank you for your time,
Connie

What have you done to this candy? I have been eating Maple Nut Goodies for over 30 years and have always loved them. I am so upset about the changes that have been made to the Maple Nut Goodies and wonder if similar changes have been made to the other candies. Do you need someone to work in your quality control department? Not sure if the changes are based on money but serious consideration should be made to making a good product and customer satisfaction. Think about it !

Who's brilliant idea was it to change Maple Nut Goodies after all of these years? The new outside is slimy and melts in your hand. The new toffee inside is hard as a rock. I believe you have ruined a quality product that has stood the test of time. We purchased a 20oz bag that will go to waste because I can barely chew them and there is no way my 91yr old mother can even begin to bite let alone chew this candy she has loved for years. Very disappointed!

It is the policy of Ferrara Candies/ Brachs to NOT guarantee freshness on their products as soon as it leaves a retailer, despite remaining months of a freshness date, as per a Ferrara Business Manager named Destiny.

Buyer beware of this poor quality and diminutive reputation for candy. I purchased two large bags of candy corn which was abnormally stale and the company states the guarantee is NOT valid!
I called the corporate office after not having any correspondence with the Consumers department. The stated business product manager said she does not provide a last name as policy, but was indicative on the procedure of the company. I will state that the consumers department called me back, and it was Destiny. This company should not be in the business of food products due to lack of freshness, zero concern for product and a "business manager" stating the guarantee is not valid once the product leaves a retailer.

We have enjoyed brach's for over 50 years I like the bridge mix the best and your Malta balls we bought some Maple nut goodies and they were hard as rocks my wife likes them they usually melt in your mouth these were not melting we had to throw the bag out Best Buy January 1st 2018 product code number 7D 03 CC B b 214
This is the first time we have complained about your product thank you

Hi my name is Korree Cummings and I just bought a bag of Maple Nur Goodies from a dollar general that were super stale/hard. The package was dated to expire December 14, 2017. This pack definitely didn't guarantee any type of freshness! The outside of the candy was soft and the inside was extremely hard and extremely hard to bite into.. So I can only assume if this pack was stale, every other one was too!

I purchased a bad the other day and opened then last night June 20 and oh they were so stale ! I have bought them for years and never had a bag like these. I hadn't seen them for awhile, perhaps I know why now!
I was so put out! I love then but they just were so stale! There is no reason to sale stale candy! Or should I say Nut Goodies! I bought them at the local Dollar Tree in Pennsylvania and don't have the receipt because I had no reason to keep it so I thought! Never purchase again. What a disappointment !

We are a retail store in Virginia and have purchased and sold Maple Nuts in bulk for 10 plus years. We have recently discontinued this product because of the numerous complaints and refunds given to dissatisfied customers. It looks like there has been a buy out by Ferrara Candy Co so i assume that something has changed in the recipe or process used to make this candy. This has been one our best selling candies, but unfortunately it is no longer a quality product. Please go back to the way this candy was being produced.

I purchased four bags of Maple Nut Goodie candies at a Dollar General Store and they were hard as rocks! In 30 years I have never encountered this. I LOVE this candy, my Mom and I used to enjoy it all the time. The Brach's Customer service numbers in Illinois are both disconnected. How do I get them replaced by Brach's, or what is the customer service number/address to return the product ? [protected]@gmail.com

I purchased this candy from Crackle Barrel today (06/13/2017) the expiration date is 09/27/2017 this was my first time seeing this flavor so I waned to try it out because I love the maple one, although I just purchased the maple flavor from Walmart and I had to throw them in the trash because the candy was so hard I couldn't even bite into them. Unfortunately that's the case with the ones I've purchased today! I will no longer buy the candy because of this outcome. Im so upset I grew up eating this candy.