Branson's Nantucket
Reviews and Complaints

March 26 2024 we went to a meeting, questions that was asked, where not answered true fully, before signing a contract. They tells about extra fees or money, till after we signed the contract. We decided to become owners, we had another meeting to go to for new owners, then we found out there was assessment fees. No one told us about that, when we asked was there any more extra fees other than the poa, we was told no! Then we was told that what we are paying on was nothing. Dont understand! So what did we buy?

I called to make reservations for Nov. 17-21, 2023, for a two bedroom. I paid my booking fee of $79.00 but when I got the confirmation letter, they had me checking in on Nov. 16 and out on the 19th. I called, emailed and sent text messages. Finally, I got a return call and was told those dates were not available - what? I was put through to the reservations desk and was told that there was one room available for those dates, a 1 bedroom. I told them there were 4 adults and 1 child, a 1 bedroom wouldn't work. I asked to be transferred back to where I first made the reservations to cancel altogether and asked that the booking fee be put back on my credit card, only to be told that it is non-refundable.

I totally regret purchasing this time-share or whatever they call it. I have stepped in crap before, but never this deep!

What a SCAM and RIP OFF!.

My husband and I were on vacation and stopped to purchase. tickets to some local shows and were told if we go to this Bransons Nantucket we would get tickets cheaper I should have known it was a scam. we had to go on a tour of the place and we felt pressured the whole time! we were the lasts ones there and our guide told us to just make payments for a year for 60.000 points to lock it in at a certain price and then we could start using it. Well a year later and we have tried to call them countless times but with no answer. of course the wanted a credit card and it was supposed to end in May of 2023 but they are still taking our money from the card this place needs to be shut down and stop scamming people.

My friend and I stayed at Nantucket a few weeks ago and attended a required tour of the resort. When we did not purchase, we was offered a package of 60,000 points to use to revisit the resort to see if interested in becoming an owner. We were provided info on the points system in detail. We were also told that since purchase was being financed, that we could still book stays at Nantucket while paying the financed portion, but package must be paid in full to use points to travel to other lifetime destinations. The term Pathfinder or an alternative point system was NEVER mentioned. After purchasing the package and returning home, I rec'd an email welcome with limited info. When I asked several questions, I was then provided an alternative point system info sheet for the Pathfinder. The point system was significantly higher than what was presented in the tour with even higher points required for all but travel during period of January 1st through mid March. During the presentation and purchase of the package, we were straight out lied to and very pertinent information was withheld. Then when time to sign the contract, it was getting late in the day and we were the only ones left in the center, my friend and I and the two sales guys working on paperwork, Bill Wellington and another gentleman I cannot remember his name. They brought out the contract and I signed without reading as I felt we were being rushed out. The package I purchased was completely misrepresented and I want out of the contract.

During the meeting, we were told that we could cancel at any time for just $1700. Not true. We also were told that they would get rid of our other timeshare and that never happened. We also were told that they use RCI which was a big factor and forgot to tell us that RCI dropped them prior to our meeting. It was a huge scam, and we have witnesses that say in on the meeting to prove we were scammed.

I wrote a certified letter on 1/3/22. Which they have never addressed. I explained because of medical reasons I had to go on disability. I lost 2/3 of my income. And was temporarily homebound. I did like the tour of the tower. It included a shower & hot tub, which means a lot. I was told we purchased 2 weeks. That it was very available. We were told how high they were rated and how rci was available if we decided to go elsewhere.

We went to a week visit. No hot tub. We told them we would be arriving late. No problem. They left key. We found out we were unable to lock doors. They scheduled us a early morning mtg. Which we couldn't make. We went to a room with 3 men. 2 standing beside us. Threatening us that we were breaking our contract by not paying them thousands to get rid of 2 other. They were loud, rude and threatened us. We had made every payment on time and we're shocked! We were told next time to ask to stay in tower if we wanted a tub. We tried unavailable. I n

Description of Complaint:

Attended the Timeshare presentation on 09/12/2022 and Bought- Pathfinder trial Package. The contract made with the agreementthat the customer to pay for the Pathfinder Package and Provider/seller to provide satisfatory customer service.We were told that the VIP Concierge [protected] is an excellent company with 100% satisfactory to plan a vacation and they do price match and refund if the company unable to price match. Icalled several times to understand how the program works and tried to plan a trip, but the operator attended the call and couple of mins later the call got disconnected, I was not able to talk to anyone after calling more than dozen times. To validate further, I called Nantucket Branson to requesting explaination of the benefits and options and also conveyed to them that I called VIP Concierge and no valid response received. The representative not only responded back to the question, but they answered with rudeness and treated me like a victim and referring to "you signed a contract" and said that you have no option but to pay for what you agreed, despite whether you like the service or not. I was explaining to them over a phone conversation about my experience and requesting find better solution, the representative hang up the call. I spoke several times with Heather and Owner Care Desk At this point, based on my experience, and the reviews of people writing in the web, and alsoin BBB.org about their observations are similar to mine ,So far the experiences with Branson Nantuckets customer relations are not only unsatisfactory and not trust worthy, the way they communicated was totally unacceptable.Hence the expected services are not provided and not met as promised/advertised, I am writing this to cancel the agreement and requesting not to charge my credit card or report it to collection agencies. Now The expection is mutually end the contract and Not have mutual obligation. Pls send the confirmation by mail or email Dominic

Years in Business:14

Business Started:9/26/2008

Business Started Locally:9/26/2008

Business Incorporated:9/26/2008

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123 complaints closed in last 3 years

69 complaints closed in last 12 months

Thank you

Dominic

I just learned today that my contract is cancelled because they "did not receive" a signed addendum. The addendum was signed and sent to them twice because they "did not receive" the first time. I paid a lot of money for the deposit and now they said it is canceled and there are not managers/executives I can speak with. She said the administrative team does not take calls. How does any of this make sense?

We went on presentation of Nantucket in Branson, Mo in December 2017. At the time we were with Wyndham and wanted to get out of that so the salesman said he could get us out of Wyndham and we could join Nantucket and made it sound so good, showed us the RCI book and said you can go anywhere in this book with your points and maintenance fees were cheaper so spent 10,750.00 to get in this program.. 5-6-2018 we were invited back for update and was told we needed more points as in 2017 that was basically to get you in the program. We were hesitant about putting more money into it but 2 salesmen convinced us about this rental program and that would help pay for it so another 13,740 into it. 1-4-2019 we put 30,000 points into program. [protected] went on another update and said we can't afford to put any more money out and the salesman said we should receive check soon in mail for the rental program which never got. 3-23-20 received letter that program was discontinued in January 2019. 11-2021 another update and guys were so rude. they asked if we got a box in the mail from Life time Destinations and we said no and they kept asking and asking like we were not telling the truth. no longer with RCI but now II and some papers had to be redone because the way the old contract read our kids would have to pay a lot of taxes on this when we die. We didn't know what to believe and they wanted another 17,000 to redo paperwork and give us more points and get into the Interval International. I can't believe the owner of this company would charge us this amount to redo paperwork and to get us into II. We were happy with RCI. We didn't give them another 17,000. We are 75 years old my husband has hard time driving on roads we not familiar with and I have Rheumatoid Arthritis and have trouble walking and riding. Just so upset with this Nantucket. Been lied to so many times don't know who to believe and certainly don't want our kids to have to pay a huge amount when we die but salesman couldn't show us new law in Missouri he only could talk about it so who do you believe. Is it just another gimmick to get you to put more money out? What we want from Nantucket is to redo our contract like he says needs to read (if that is the truth) and put us into Interval International free of charge or take back our contract and get us out of this money gimmick free of charge.

Purchased a part of Branson Nantucket and issued a warranty deed. Contract 1BN7558. We pay fees and special assessment for use of property which we have not used in over three years. Cannot book property when we want to go. The contract keeps changing and the company does not issue updates or honor what they initially told us when buying into the property.

Mislead by lies and deceitful people working for this company. We were initially told that if we were to decide we no longer wanted to be a deed holder or have ownership, that Branson Nantucket had the first option to buy the propery back from us. When I called the ownership number, I was informed that they were not buying any property back. The other option was to sell the property we were deeded or give it back to Nantucket. There were special rules applying to this but we have been lied to at least 3 different times about our contract, which was also affiliated with RCI (an exchange program with Nantucket). Nantucket ownership states RCI affiliate exchange vacation program was terminated by RCI, and when we called RCI they informed me that Branson Nantucket terminated with them between [protected]. We received an email about this dated Dec 2021 when it happened way before this date.

We have paid our fees, fullfilled our end of the contract and we want these people to send in writing that they are taking this property back and we no longer are liable for any part of this contract. We paid a price of $8139.00 for this property and exchange program, and they are not honoring what the contract says.

Company sprang a $475 assessment fee on us. I thought is was our maintenance fee. Now I got the maintenance fee bill. Very misleading.

One reason to go with Branson's Nantucket, no assessment fees or monthly maintenance fees. Wait a minute, then why do I get an assessment fee, with no warning, for $475 dollars? Oh, because they say it is "special" they can hit you with whatever they want. And if you choose not to pay it, and you can, they will turn it over to a collection agency and attack your credit. Wonderful place to do business and stay on vacation. STAY AWAY, RUN FAST. as all timeshares its all lies all, the time.

This company tells you nothing but lies. Stay away from them. They make promises and are never fulfilled. They take your money and leave you without the ability to make reservations. They tell you they only make reservations for owners. Owners of what? A worthless deed! You can't get reservations when you are able to go. Last year I was able to get 3 days when I was able to go. This year they tell me the same lie that everyone who cancelled last year made reservations for this year and there is nothing available. I had to pay $1100 for maintance fees which is up $300. from last time I paid them which was right after the timeshare was bought. They won't buy back your timeshare, you can't rent it either although they will tell you they will rent it for you. You are paying for nothing. Save your money and your heart break.

My sister and I bought in to their program this last year and were talked into an upgrade where we were promised certain things for spending the extra 18, 000$ we didn't receive a single thing they told us we would get and when we asked about it the guys response was "get a lawyer" also while we were there a guy locked my family outside of the tower literally on them my son has his hand on the door handle while the guy locked it on him. Then they had to go down another way through a bunch of construction having to move multiple things out of the way for the older handicap lady to get through. When we brought it to management they simply told us they'd take care of it. After getting home we decided to get a hold of customer service because we weren't happy with multiple issues on the trip which ruined our time there. Customer service said they'd have a manager call me and they never did. I continued to call customer service to try to talk to someone in charge and was told they did as much as they're going to do for us and that we were not going to be able to talk to the president of the company. We were blown off. After spending 34, 000$ with them to be treated so poorly I told them we wanted a full refund and they said again get a lawyer. I told them they broke the contract with us guaranteeing good service and that they would buy us out if we were unhappy. I'm shocked at how they conduct business I've since been informed of multiple lawsuits and now know why. There isn't a day that goes by that we don't regret buying from them.

My wife and I are in our mid to late 60's and live on retirement and S.S. When our conman, Sean Munday, revealed the price for what he was selling we told him that we couldn't afford $19, 000. But his reply was, how about this. In January we give you 50, 000 points and then you go through advantage and can convert 5, 000 of those points to $5, 000 cash and put that towards what you owe. Come January we find out that advantage has never done cash conversions like this. The lady also stated that she has heard this from several victims.
When we got called back for our orientation a couple months later, it was nothing but another sales pitch from Josh, telling us we would have to buy a new package because every time they change bosses the old deals are out and new ones are implemented. He stated the cash conversion was gone but had not been replaced yet.
I wonder if Sean's family is proud of how he scams out of their money. My credit score has gone down and I am having to pull money from different places to make the $193.00 monthly payment.
You got me Sean, but I'll still pray for you.