Bravofly
Reviews and Complaints

Very very poor customer service CRapppppppppppppppppppppppp

Cancelled our flights and no response and now the customer service don't give a crap. And I know this is the worst customer service so I requesting a refund. they will make you wait and don't give answers. And the representatives are so rude it unbelievable

Dam I wish I can take it further any help would be appreciated

I must warn people about using Bravo Fly to book flights. To make any changes is almost impossible you are asked to wait upto 24 hours for a call back. If you book direct with the airline this is very simple. The delay in returning a phone call cost me the opportunity to travel because the few remaining seats on the flights were sold.
DO NOT USE THIS COMPANY THEY ARE TERRIBLE!

LOL the whole internet with bravofly answers "Im sorry"

And just to add to this...After i asked to speak to the call agents supervisor, i was hung up on. I will also give bad reviews to my friends and family who fly quite often and also arrange flights for their work places. VERY UNHAPPY customer.

Bravofly is extremely poor at customer service. We booked a family trip to see a relative, but before we left we realised we needed someone to stay an extra day but when we tried to call and change the flight, NO ONE ANSWERED! for 2 days we tried calling and finially, 10 minutes before we left, they answered! By this point they advised that it was too late to change it and they were not permitted. To me, for a travel agent only to take requests like this over the phone AND THEN NOT ANSWER is utterly disgusting. I will NOT be booking with bravofly again due to this, we paid a lot of money for you people to mess us around. You should be ashamed in a time where people cant always afford to travel!

DO NOT BOOK WITH BRAVOFLY - I booked my flights with them and now realized that I needed to change the booking, Bravofly refuses to let me talk to somone directly about this, normally with a travel agent you can do this straight away. Insted you get put throguh to a customer services representative who then puts in your request to the back office, in turn they cannot tell you how long it is until they get back to you with potential dates for changes in the meantime the flight price is going up - nightmare never ever again by far the worse online travel company I have ever booked with dont do it!

I booked a ticket from Bravofly-Trip advisor about a month ago. It seemed I didn't find any bad reviews on them so I went ahead and booked a Melbourne-Perth- Mauritius connecting flight with a 2hour gap in-between flights. I didn't know until after I booked that they were based in Switzerland so when I saw that on their confirmation email, I decided to call them to ask whether I can take any insurance in case of missed flights etc. They said 2 hours was ample and the Bravofly No Problem would cover all these things. So I bought their "insurance" as well as a QBE travel insurance since something sounded dodgy about the fact I had to pay 6 euros per minute for customer service that is not even near Australia. Unfortunately I missed my flight after a flat tyre and didn't get there in time for baggage drop so when I called Mike, a very very very rude guy on the phone with a "get stuffed" attitude, he practically forced me to cancel my whole flight with no guarantee or partial refund. When I got home and re booked tickets- this time with an Australian site- I sent them an email, they were not the least concerned of their extremely poor customer service, and decided on a Sunday- 4 hours after I contacted them that my refund would be 143 EUROS IN A VOUCHER TO USE LESS ADMINISTRATION FEES from my 1255 Euro ticket. I am searching a way to recover at least my return flight costs since they can resell it to somebody else. I am so angry, I will find a way to sue them somehow, this is my mission

They are useless and very rude. Never heard of having to wait 24 hours for a flight confirmation before. Not very helpful when you have to book a connecting flight!
Bravofly are quick enough to take your money, in fact they do so as soon as you finish your booking on line, but then they send you an e-mail saying that it could take 24 hours to get confirmation and that you should not book a connecting flight until you get the said confirmation. I called my credit card provider as soon as I received that e-mail, thinking that this was not quite right, and was told that the payment had already gone through although Bravofly assures you that the money WON'T be taken until the booking has been confirmed. I called Bravofly to ask what was going on and eventually asked them to cancel my flight, ( which is allowed if your flight has not been confirmed). I was then told that it could take up to 7 DAYS to get the refund!
And on top of that, despite their wonderful advertising, it turned out that I booked the same flight direct from the airline for £10 less!
What a scam!

I just received a call from American Express. My card info got stolen and used for a Bravofly ticket. I have never used Bravofly, but wonder what their online secure payments policy is like. Beware !...

Never never use this agency. Nor should you trust and go by simona@bravofly.com and Sofia@Bravofly.com 's word that they would look into your cases personally. they would just say this for the audience, in public. the reality of the situation is that they would just ignore your emails to them.

please do not book through bravofly. book directly with the airlines itself. bravofly charges agency fees, credit card fees and by the time you buy the flight ticket, the final charges would no longer resemble the amount you begin the booking with. the charges are not tiny or reasonable. they are exhorbitant and they charge each individual, even though you mad a full payment through a single transaction. if this is not theft, i don't know what is.

I can identify completely with the complaints, as I have also had a devastating experience with Bravofly.com. After paying £2487.88 for three tickets to
London, (with a transit through NJ), my children and I were unable to board the flight. The Airline attendant explained that since we did not have USA visas, we could not board the flight. We were in tears. When we contacted Bravofly.com they told us the tickets now had no value because the outbound flight was not used. No assurance was given that we would get a refund, even though; we were not informed during the purchase that a USA visa was compulsory to make use of the tickets, as a result of the transit. Our family is heartbroken because we missed the graduation of my daughter and now we have no tickets to attend her wedding which is in August. Bravofly.com did not exercise due care in ensuring we were informed of the terms and conditions of the purchase. I emailed customer care to explain our plight and asked that they place a notification for a US visa on the purchase page...that has now been done. But it is too late for my family and me. After four years of many jobs and hard saving to make this purchase we are broken hearted to be forced to miss our daughter's graduation and wedding. Customers have rights too. This is so unfair...I am currently pursuing legal action. This site confirms my suspicion that Bravofly.com is less than credible in its dealings with customers.

DO NOT BOOK WITH BRAVOFLY - I needed to change my flights, when I called up I was not able to find out the costs of the changes, all that I was told was that back office would get back to me on the subject. When I asked how long it would take for them to get back to me they said it could be almost a week, it seems like they are clearly creating a distance between their customer services and customers I bet there is going to be a whole series of administrative problems when I try to change my flight - not good

PLEASE DO NOT USE BRAVOFLLY WEBSITE! I am also very angry about the extra admin charges Bravofly has charged me on my Ryanair flights to Pisa. The charges were not explained properly and there was a rush to purchase the tickets because Bravofly kept informing me that the prices are changing. I paid £1308.28 for 4 tickets plus an extra of £46.41 on top. This charge was not fully explained at the point of purchase and I assumed it was a charge by the airline. I feel cheated when Bravofly advertise it to offer the lowest fares but with their charges on top, this is impossible! I also cannot find the complaints department to liaise with Bravofly regarding this matter. I find this very unprofessional and definitely not putting the customers first. It also advertises to be able to use American Express for the purchases but when I were to pay that option was not available. This is very misleading.

Avoid!
They make a lot of mistakes that in the end means charging you a random sum of money that is much higher than what was originally advertised. Customer service is nonexistent, e-mails are not answered.

I booked a flight to Dusseldorf paid by my bankers card, after 24 hours they informed me that there was a technical hitch and that my booking had been cancelled When I spoke to a representative about the refund of my money she (Arianne) told me that he had been put in my bank 3pm on that day! Imagine my surprise when it is still not in my bank and I have just been told it will take 1-10 days to return to my bank. It took less than a couple of seconds to go into their account and yet they are keeping MY MONEY for 10 days! What interest are they making on such transactions? I will be speaking to my solicitor and I will be informing everyone I know on facebook not to book with this company...it would be helpful if anyone knows their customer complaints department e-mail or address so that I can tell them what I think of their service!

Really angry with their booking system which gave me a flight option which then required paying another 95 Euros at the airport. The flight was not direct, it went through Milan and arrived there at 00:20 and the next flight was at 07:45. A long time to wait overnight, but I thought I'd sleep in the airport and it was the cheapest flight option. What I failed to notice was that in the flight details it said the first flight arrived in one airport, and the second flight left from another. This wouldn't be too much of a problem during the day, a bit of a surprise maybe, and a 15 Euro bus from one airport to the other. But at gone midnight there were no buses and the airport was closing so there were no staff around to help me. I don't speak Italian and had no Euros on me as I wasn't expecting to need them. Luckily my card worked at the cashpoint and I had to get a taxi from one airport to the other, costing me 95 Euros.

Contacting Bravofly they have dismissed my complaint because the booking details do state the different airports. Which is true. However in my opinion there should have been a big flashing red warning that booking these flights would require a 95 Euro transfer. It was an easy thing to miss when you are not expecting the flights to be in different airports, I didn't think to check and I'm guessing other people would easily make the same mistake. Or, really, these sorts of flights shouldn't even be on offer. Who would knowingly book a flight that required such an expensive taxi transfer?! If I book a flight from one place to the next I expect my flights to get me there, without me having to pay to travel inbetween as well.