Bravofly
Reviews and Complaints

On 26/10/2017 I bought an air ticket with Alitalia, after a few minutes realizing I was wrong I asked for a refund that I was told by the operator that I would have been charged without charge on the same credit card ( Amex) within 15 days of nmax, I have not received any refund today. Precisely that the ticket was on behalf of ALESSIO CONGIU and that the card used was in my name CONGIU PIERPAOLO for an amount of €. 228.44. I look forward to your kind reply. Thank you
regards.
Pierpaolo Congiu
eMail: [protected]@hotmail.com

My brother (Michael Burch) and I (Alexander Burch) were booked onto a China Southern Airlines flight from London, Heathrow to Auckland, NZ via Guangzhou, China on the 18th October 2017. We used Bravofly to book our tickets.

My brother had changed the date of his return flight from 18th April 2018 to the 22nd March 2018.

When we arrived at the check in desk, my ticket appeared but they were unable to find my brother's ticket.

We spent 90 minutes on the phone to Bravofly over several phone calls back and forth and they were unable to resolve the problem for us before check in closed and we weren't able to board our flight.

It is our understanding that after my brother changed his flight, his ticket was taken from our group booking and put on a separate booking. Although a new ticket had been created, China Southern Airlines (CSA) could not access the booking at the check in desk and thereby check us in. CSA tried to use our names, ticket numbers and PNR codes (including the new code from the new ticket) to access our ticket but couldn't.

At this point I'd just like to say that a CSA senior representative at Heathrow called Joel was incredibly helpful and supportive towards us throughout the evening and we were very thankful.

CSA (China Southern Airlines) requested us to ask Bravofly to create a new booking for Michael so that CSA could access it. After about an hour on the phone, Bravofly agreed to create a new booking for my brother and told me personally that it would be ready in ten minutes for CSA to use. Whilst I was being told this, my brother was phoned by Bravofly who asked if he had a problem with his booking. At this point, Bravofly had told me that the situation was being resolved so my brother told them that this was the case.

Ten minutes later, no new booking had been created. We spent the remaining twenty minutes before check in closed on the phone to Bravofly trying again to have them create a new booking for CSA to use to check us in. With a few minutes to spare, Bravofly suddenly said that they needed written confirmation from CSA to create a new booking. This didn't happen (there was only about three minutes before check in closed at this point) and so after a further twenty minutes of circular conversations, we were unable to check in.

After we had missed our flight, my father became involved with our issue and phoned Bravofly. They informed him that as our tickets were FullFlex tickets he could cancel them up to one minute before the flight left and get a full refund. At this point there were only a few minutes left until the flight took off so under immense time pressure my father agreed that this was the best option. Upon agreeing to this, he then discovered that although he had been told we were entitled to a full refund, what we would actually receive was 90% of the worth of our tickets in the form of vouchers rather than as a monetary refund.

In addition to this miscommunication to my father, who was unclear of the details of our tickets having not been involved with our reservation until this point, as we had booked our tickets many months in advance, we are completely unable to book new tickets for the same price. Therefore, we missed our flight and could not purchase new ones with the vouchers.

Bravofly refuse to accept responsibility for the problem and say that they sent all of the information to CSA. They have blamed our inability to check in entirely on CSA without any proper investigation.

We were forced to leave Heathrow at almost midnight on the 18th and try to find accommodation in London for the night. We were forced to stay in London for two nights before we gave up on Bravofly being able to get us onto a plane anytime soon.

My brother then rang CSA and after being on hold for 50 minutes got through. He explained the situation and CSA said that if they hadn't received the booking then it was not their mistake but a technical error.

At this point, neither Bravofly nor CSA would accept responsibility for whatever caused us to miss our flight. I then engaged in a lengthy phone call with CSA to gain some insight into their side of the situation. I was told that at 15:25 on Wednesday 18th October (the day we were originally due to fly), my brother’s ticket was cancelled by Bravofly. CSA sent a message to Bravofly saying that they needed a new ticket number in order to make a new booking and requested this by 16:12 at the latest. They told me that they never received any communication from Bravofly at this time explaining what was going on nor a new ticket number. Therefore my brother’s booking was cancelled.

The CSA employee who I spoke to couldn’t explain this without talking to Bravofly but suggested that there had been an error with the sabre booking system that meant that the ticket number didn’t transfer correctly. She told me to get in contact with Bravofly again and request that they contact CSA in order to resolve the situation by discerning how the error occurred and getting a waiver code from CSA so that they could give us new tickets.

I then phoned Bravofly and was told that the my brother’s ticket had been cancelled in order to be changed at 17:39 on Wednesday. This was at Swiss time and equates to 15:39 UK time, so I’m confused as to how CSA were aware the Bravofly had cancelled the ticket before Bravofly were aware that they themselves had cancelled it?

A Bravofly employee told me that they would contact CSA to investigate the problem and try to obtain a waiver code. I was told that I would get a call back within three hours with the results of the phone call.

(Foolishly) I felt reassured by this information and we left the house for a few hours to try to regain some sanity. I got home at around 21:00 and immediately called Bravofly having not heard anything. After explaining our situation again on the phone, I was put on hold and then realised that absolutely nothing had happened. After my previous phone call we had been put on the bottom of a queue and CSA offices had shut before Bravofly had taken any action.

This is yet more evidence that Bravofly are not taking our problem seriously. This situation should be a major priority for Bravofly as our booking agent. Bravofly had approximately 2.5 hours with which to phone CSA and request a waiver code and yet nothing had happened. We had been unable to check in to our flight, had our travel plans completely disrupted, spent hours on the phone, had over 1500 euros of our money held by Bravofly in the form of vouchers and yet we were being given as little attention and help as was possible!

On the morning of the 20th of October I phoned Bravofly and was informed that they had finally contacted CSA and requested a waiver code. Why Bravofly didn’t call me to tell me this as they had said that they would and it was obviously a pressing issue I do not know. I was told that within an hour or two they would call me back with an update on whether or not they would be able to acquire a code.

Five hours later I called back and was told that there was no new information, that a waiver code could take any length of time to come and that within a few hours CSA would be closed for the weekend and that there would be no progress over the weekend.

Just to recap, I had been told by Bravofly at 15:30 on the 19th that I would know within three hours whether or not a waiver code was likely and that they would call me. There was no call and at 21:00 I phoned and was informed that nothing had been done but that they would call me when there was an update. At 11:00 the following morning I called and Bravofly had contacted CSA but had not communicated this to me. I was also told that I would hear back regarding the waiver code in the next hour or two. Five hours later (and about 24 hours after our first conversation regarding waiver codes), I had heard nothing, phoned Bravofly and was told that there was no update and that nothing would happen for the next sixty hours or so. Originally I was told progress would be made within three hours, several days later and I have heard nothing to suggest that progress will ever be made.

On the 21st of October I called Bravofly again and came to the conclusion that communication between CSA and Bravofly was incredibly slow and that this waiver code could take an indefinite amount of time to arrive. I tried on several occasions to phone CSA on the 20th and 21st of October to check with them that Bravofly had contacted them and had requested a waiver code and to try to get an idea about how long this might take. After spending hours on hold to CSA I gave up as my phone bill was getting enormous.

Our travel plans already having been delayed by three days at this point and with no hope of progress due to the vague and constantly changing information from Bravofly, we decided to use the voucher codes that Bravofly had given us and book two new tickets for as early as we could afford even though it would require us to pay hundreds of extra pounds to do so. We didn’t elect to buy FullFlex tickets as they cost an extra 100 euros or so and they didn’t seem to have helped us before. Although Bravofly had given us vouchers to the sum of 90% of our previous tickets, it became apparent that only one voucher can be used for one booking. So we were actually unable to use all of the money anyway as we had been given two vouchers, one for 1474.82 euros and one for 100.96 euros.Yet more money seemingly lost to Bravofly.

We booked two tickets to fly with Qatar airlines at 15:05 on the 24th of October. Unfortunately, upon receiving the confirmation email we had realised that my brother’s name appeared as Michael Burch Burch. We do not know the cause of this error and accept that it could have been us accidentally entering the surname into the forename category. We immediately phoned Bravofly to see if this was a problem and spent 90 minutes in one of the most stressful conversations of our lives. Bravofly could offer us no advice on whether or not this would be a problem and put immense time pressure on us, saying that we had to make a decision within 30 minutes of whether or not to cancel our flights in order to change the name on the booking.

Feeling like we had a gun put to our head to make a decision by a Bravofly employee, it seemed our options were:
-Risk having the name incorrect and not being able to board the flight, thus losing all of our money.
-Cancel my brother’s tickets and rebook them

The safer option seemed to cancel them and we were told we could have the money either as a voucher or as a refund to a debit card. However, after being give these two options it became apparent that a voucher would likely take 72 hours to arrive and therefore not come in time for my brother to rebook his flights for the same time. A card refund was not guaranteed to work as we had partly used vouchers to book these flights, it would take 5-15 days and as our faith in Bravofly to function as a booking agent or keep promises had been so demolished over the past few days, we weren’t even confident we would receive a refund at all.

Therefore, the only safe option seemed to cancel both tickets and reclaim money in the form of yet another voucher for Bravofly. Currently, we have more than £2000 in the form of Bravofly vouchers which will arrive sometime in the next 72 hours. Although we accept that this mis-typing of Michael’s name could be our fault, we would not be in the position in which we had to book new tickets if it wasn’t for Bravofly. We are incredibly frustrated by the way in which Bravofly has repeatedly put immense pressure on us to make snap decisions when we have no information about the best course of action. We are extremely disappointed with the completely contradictory and constantly changing information that Bravofly provides us. I do not understand why Bravofly, as a booking agent, would not know if two surnames would or would not be a problem. Surely it is their role to know the answers to such questions?

This is now the fifth day from missing our flight, we have no idea if anyone will ever resolve this problem and we have £2000 in the form of Bravofly vouchers which we cannot use for probably another 72 hours. What are we supposed to do?

As our booking agent, it is Bravofly's job to resolve this kind of problem for their customers. It is not their job to try to shirk all responsibility for errors and provide no help or information.

I understand that Bravofly would want to investigate the cause of the technical error before claiming responsibility. But I do not understand why Bravofly could not have put more effort into resolving the problem in the first place. It seems that not only have Bravofly rejected any responsibility for the cause of the error, they also accepted no responsibility on resolving the problem when it first arose and getting us onto the plane. As our booking agent, they should have put more effort into this. When we were at the airport, Bravofly had 90 minutes to create a new booking for CSA to use (I was told this would take all of 2 minutes to do) and thus solve the problem.

Instead, Bravofly have done nothing. They have made promise after promise and delivered nothing. They say they have contacted CSA but we have no idea if this is even true. If Bravofly have and CSA didn’t reply, why haven’t they followed this up? Why haven’t they called CSA every hour to make sure they are resolving it?

We feel completely robbed of a great deal of time and money. Money spent on flights with Bravofly. Money spent on phone calls to Bravofly and to CSA. Money spent on travel to and from Heathrow and London. Money on accommodation and supporting ourselves while we waited hoping for Bravofly to provide a solution. We have spent hours and hours and hours on the phone to Bravofly and CSA. We have wasted five days, waiting for a new means of travel and have been forced to change our plans and accommodation in New Zealand.

A brief search online shows me that many other people have had exactly the same issue with their booking as we have - that it was mysteriously cancelled and never recreated. Clearly this is not a one-off mistake that requires investigation to understand. This is a recurring problem that Bravofly still have not resolved. Resolve it.

We have absolutely zero trust in Bravofly to resolve this situation or ever function as a booking agent. We feel we deserve compensation for the lost time, money and distress caused to us.

I would like to make a complain about the plane tickets that l've purchased. The first ticket was supposed to be $673.34 but l got $843.71 taken away from my card, Booking ID: [protected]. The second ticket was supposed to be only $667.62 but l paid $841.48, Booking ID: [protected]. How do you explain this over charging? Please kindly email me.

[protected]@yahoo.com

I'd like to receive an invoice of booking [protected], however it seems there is no possible way to reach Bravofly. Have called several times to there customer contact number, but to no avail. Was in the waiting line for 30 minutes and the line cut-off without having spoken to anybody.

Can you please contact me ASAP, I would like to receive an invoice/receipt of this booking for administrative reasons.

I had booked a flight from Shanghai to Macao on 28th of August 2017 for my family via Bravofly, however the online system did duplicate bookings for us as we received two booking ID with the exactly same itinerary and charged money twice by credit card. I tried to send emails and call their customer service based in Australia to ask for canceling the duplicate booking and get a refund. BUT They are so rude & keep getting different excuses! AND Never reply your emails! Thursday was my forth calls to them and they said they will give me a reply in 4hrs. It is already 3 weeks from my first call. Seems like Bravofly trying to avoid their mistake and wont help. I just want a response or answer. Definitely The worst service or trade I have to deal with.
I FEEL RIPPED OFF!
ALL I WANT IS MY MONEY BACK!

I have booked the air ticket from bravofly on 9th sept. While booking costwas showing 18 euros but the amount charged from my account is 48 euros. Flight was from Rome to Santorini. I have made the booking today.
It's totally a fraud website and charges wrong money.

Please suggest what should I do and how would I get my refund?
Totally disappointed from bravofly

On the evening 14/August /2017 we tried to make a flight to Sydney with Bravofly. we got through to payment window and it said our card was locked out. I tried again thinking I had may have made a mistake, but the same thing happened. We then rang ANZ bank to see what the problem was with our card and the person my husband talked to refused to give him any information as it was my card that was looked out. He tried to explain that they would have to speak to him as I am unable to speak due to me having Motor Neuron and my voice does not work. She refused to give any help. We have taken this up with the ANZ. As we had got no details or receipts from Bravofly we assumed nothing had been processed. When we got our Visa statement it showed two deductions to Barvofly for $502.04. total being $1004.08. Could you please issue a refund as we received no evidence that a booking was made, flight details, or receipts had been issued due to the Card being Locked out.
Please communicate through email or phone my husband [protected]
email:- [protected]@actrix.co.nz Thank you. Aileen Elliott

Dear Bravo Flights,

This is a complaint in relation to booking number [protected]. On 28/08/17 we were due to fly out of San Francisco airport with Volaris Airlines around 10am however when we arrived at the airport and tried to check-in we were told that our flight had been cancelled. This appeared to have been a known fact for a while as the customer service team had emails that had been sent to bravofly but we had not been informed by either Bravo or Volaris, the attendants believed that the cancellation email would have been sent to Bravo rather than to us directly.

As we had paid full protection on our flights we attempted to call your Protection Department and there own one for an hour an a half but were unsuccessful in getting anywhere. After much persuasion and begging, one of the attendants took pity on us for being there since 6:30am and agreed to call their Protection Department on our behalf. Another hour and a half later we were able to secure a flight with AirMexico at 1:30pm. We both had to pay additional fees for our luggage which we also expect to be reimbursed for.

Furthermore, apparently you had also been notified that our return flight due on the 8th September had been changed to the 9th. We only found this out by checking with the airline. We cannot fly out on the 9th as we fly from San Francisco to Sydney on the 8th. More phone calls, more being told there was nothing that could do until we begged another Volaris staff member to help us out. First we were told we would have to have multiple stops just to get back to San Fran which wouldn't have left us enough time and we had also paid for a direct flight in the first place. After more anxious and frustrating waiting we have been apparently put on another flight by another airline. Again, none of this confirmed. We also imagine we will have to pay for our bags again which we had already paid for.

We paid for the extra insurance with Bravofly so expect this to be taken into consideration in your response. We are in Cuba at the moment and there is no way of us contacting you by phone hence this email.

To summarise this complaint is aimed at Bravo Flights for completely failing to notify us of this flight cancellation. This left us in a very complicated and highly anxious situation that was unnecessary.

Our future use and recommendation of Bravo Flights services is dependent on your response to this complaint. We have been loyal customers in the past so this has really upset us.

Thank you.

Christopher Patel

Europe assistance together with bravofly cheats their customers! Never travel with bravofly! Not even with insurance due to their policy;
You, as a passenger are surely insured to be cheated by them.
Because you never ever get your money back either of illness or any other reason.
The trick being used by them is the next:
Bravofly as a cheap flying company never pays your money back, it´s obvious.
However if their passenger wants to be sure, so bravofly refers to their insurance company. “europe assistance biztosítás lemondás”
To make a contract. Let´s say you do this. The price of insurance is: 17 euro/ person, price of fly ticket is: 140 euro/person.
In case of the travelling still fizzles out, you turn to the insurance company exclusively! In english! - asking what to do in order to get your money back.
They tell you about the repayment which is exclusively in case of illness. Nothing else is needed but the fly ticket’s number and the medical certificate.
If you believe in this you follow the instructions properly. Well, already here on that point you are cheated! They do not inform you properly,
Namely they do not tell you that first, - in good advance - you have to council your travelling at bravofly. With bravofly´s cancellation you have you turn to the insurance company. You missed to do this, so just on this reason they refuse the reimbursement. If you dare to complain about missing proper information so being cheated by the insurance company, they refer immediately to one of the 300 paragraphs somewhere on the net, saying one sentence of 300 pages you missed to read.
Sorry, it´s your bad luck.
That´s why I never recommend to anyone to fly with bravofly, because their insurance company cheats their customers!

Didn't succeed in check in online through their website. So I arrive at the airport earlier than usual to check in. But it didn't work. The airlines' employees didn't help me either. I started panicking.
I called bravorfly cust. srv. before the check in time. They were absolutely unpolite and said it was my fault, that I did something wrong booking the tickets.
Because of them, I had to pay much more...
Stay away from this travel company.

Hii
I have an issue but can't contact you because your only support is by phone.
I booked a flight on 29/8. I filled a wrong names like this:
sahar instead of saher
tareq instead of tariq

How to fix this? can you send my your support mail?

my details:
name: abo mokh ahmed
Booking ID: [protected]
email: [protected]@gmail.com
phone: 972 [protected]

thanks

Hi,

I booked flights via Bravofly for my daughter and her boyfriend to come home from Australia for her 21st birthday . The flight from Sydney to Manchester was on 29th May 2017 with British airways. The flight was cancelled due to the IT problems that BA had that weekend.
I had no alternative but to book her replacement flights with Cathay Pacific as we were all going on a family holiday to Tenerife a few days after she arrived back in the U.K.

I have for the past 11 weeks been trying to get my refund for the cancelled flights. I have contacted Bravofly customer services department (call centre in India) around 15 times, each time being told that it was being processed and that it was BA that were holding it up. They promised every time to call me back but never once have!

Bravofly are part of last minute.com so I sent a letter of complaint to their uk head office 4 days ago. I also wrote to BA and asked for confirmation as to whether it was in fact themselves that we're holding up my refund. I have had a response today from BA saying that Bravofly have not even asked for my money back, but that BA can not help me as I have to go through the agent.

I have constantly been lied to by the customer service department and don't expect that I will get a response from my letter (based on reviews online).

I don't think the flight is covered by ATOL or ABTA complaints process, I have even contacted my credit card company to see if I am covered, but because I booked via an agent, I am not. What can I do what are my legal rights? This company owe me £1800 that I desperately need to get back to pay for the second lot of replacement flights.

Any help would be appreciated,

3 days ago I spoke with a lady "Hanuka" from ph no. [protected] Milan (not sure about the spelling of her name) that promised to help me out of Hyderabad after my flight left 2 hours early Thursday last week... ... Please contact me on [protected]

Still waiting for your assistance?
Your phone is continously busy when calling during the last 3 days... The Indian number is not working? The UK number I waited 1 hour 20 minutes then gave up

Dan Hansen

Yesterday I was supposed to fly from Hyderabad to copenhegen ( Denmark ) through bravofly. 9 pm was my flight and when I reached airport, I was informed that the flight left two hours earlier. I have not received any info concerning this. My ticket got cancelled. And when I called to bravofly to help find a solution..they hung up the call. I wasted 4, 000 rupees, just in calls. Now I want someone to respond to this complaint and call to my number immediately as I want my return ticket at least to be not cancelled. [protected].

My flight was canceled. I was offered alternative flight which I accepted.
I got a confirmation, but checking with the airline(smart wings) they claim no change was done and I am still on the canceled flight.

The flight is tomorrow.
I can't reach the right person in BravoFly.

Booking ID - [protected]

I need this to be resolved ASAP. Please help.

Canceled flights : QS1285, QS1284
New Flights: QS1275, QS1286
Booking with airlines: MTP40

my phone number is : +[protected]

Hi This is Ashish. I booked a return flight from Delhi-Prague. the price of the ticket was shown was 922 Euro and when i made payment i have been charged 1111.56 Euro which is really huge amount in Indian currency..

They have charged some hidden amount.
I have faced fraudulent by bravofly.
I was getting a cheaper deal but still i booked the flight from Bravofly.
I was totally unaware of the hidden charges else i could have never booked the ticket.

Highly disappointed.
Will never recommend this agency to anyone in my friends and family.

Booking ID: [protected]

My Booking ID with Bravofly is [protected]. I've booked a return flight from Abu Dhabi to Calgary. Everything was fine in the beginning. Trouble started when I tried contacting them to reschedule the return dates. I contacted them on their helpline which was answered in 10 minutes and the agent took my request and I received an email also from them regarding a new travel plan. The details received for the new flight plan was wrong and very expensive. I replied back that I wanted a different travel plan. And send them an email. Since the last 2 days of continuous follow up on emails and calls to their helpline which is never answered, I've become frustrated and disappointed with the unprofessional attitude. Tried to contact Bravofly on emails, Twitter and Facebook but no revert.
Don't know how to further escalate the issue and get a satisfactory reply from them.
I wonder in this age when social media has such a strong presence and reach and is powerful, how can they afford such a bad publicity. It's like murdering your own business.
I hope the Bravofly guys take us seriously and review my request and at least contact me.

Hi,

I booked a flight from Montreal to Cairo, Egypt with two stops in Zurich and in Vienne and I was denied access to my flight from Zurich to Vienne because I didn't have Schingen visa. And as I understood frim officers in the airport that 2 stops in Europe require a visa. Nobody told me that I have to and even all the boarding passes were issued in Montreal by Swiss airlines. I had to face an unpleasant experience with my 5-year-old twins. And we weretaken to police office in the airport and it was so stressful and tiring.

Now I have a similar route on my way back (2 stops in Europe) and I have to change it. I request changing my flight route to have only one stop in Europe to avoid the visa issue and all of this without charging me as it is not my mistakr. My booking ID is [protected]

Please help!

Hi all,

I booked a flight from Vienna to Paris for 23rd June, 2017, three days back. But, how can it be possible that the money was immediately deducted from my card but the flight booking is still not confirmed. Please confirm the details urgently as I need my bookings immediately. This is happening for the first time that a website takes so many days in confirming a flight booking, whereas everywhere else it is done immediately!

Please resolve this immediately!

Name: Abhilasha Bhardwaj
Booking ID: [protected]

Regards,
Abhilasha

Hi am Pallavi Singh. I was booking a flight with this bravofly company. My ID is [protected]. Since 3 June they are saying same thing that they release the money. It's going to be 5th day now. They have so many excuses. I paid australian$2278 for tickets and now am not receiving my funds. I went to my bank commonwealth Bank Australia twice a day everyday and they said the money I paid they didn't released it and it's still pending. So like other people I also have to wait like them 6 months. Am not the only one who's complaining. Every person who used your site is saying same thing about you. You don't have mercy on your customer. Your customer service is disgraceful. All your international call numbers are fake. You are operating from New Delhi India. And making people fool from all around the world. Please return my money back. Release my fund otherwise am going to lodge a complaint in Indian consumer court as well as in Australia and they judge will decide it. I am giving warning to you guys. Don't make people fool by repeating same [censor] again and again. I have all the proofs of booking cancellations and everything. But when I asked about the proof of releasing the fund you said you can't email it. So am the customer I have no rights to ask for the proof of releasing the funds on my account. Since five days it's coming pending. Am gonna die am pregnant I can't take that much stress I used that money for my parents to come over and see me during this last days of my pregnancy. You people suck.