Bravofly
Reviews and Complaints

My name is Francine Arceri and someone opened an account in my name. His name is Samuel Takyi. I can assure you I did not open an account with you. Please close this account immediately. I'm sending a picture of my license and my food stamp card as proof of my identity I had to cover up the numbers on the food stamp card.
Thank you for your understanding and undivided attention.
Francine Arceri

I have submitted a complaint 20/08/18 but had no reply, this isn't a very good service you are providing.A response would be nice please.
We set off from Manchester to Detroit on August 12th only to miss our connecting flight collecting our bags and getting through customs, the bags went.We were promised a flight the next day at 15.15 that was cancelled we finally flew out at 22.45 and got to our hotel at 01.45 14/08/18 missing a night in our hotel which we had paid upwards of £150 + having to pay nearly £100 pounds for a hotel in New York.This delay caused us to miss a tour in Detroit on the Tues morning.We only had a 5 night break booked and could ill afford to lose time sat in the airport for 10 hrs and missing a night in our hotel in Detroit.The fact we had no baggage added to our discomfort.
My partner booked the trip for my 60th it wasn't how we had it planned.
Yours hopefully
Dave Porter

We were bought a hotel booking as a wedding gift, it turns out the weekend booked does not suit us, no where on the booking did it state that you could not CHANGE the dates and now im being told that to change the dates im set to loose £500!
I think its awful that you con people out of money and leave them high and dry.
I read the FULL terms and conditions prior to booking and the only charges stated were cancellation charges which is not what i am requesting.
I want to change the dates on the booking by 1 week, thats all i am asking.

Last 3 august 2018 i had a flight from Kopenhagen to London from Rayanair at 7 am (info bellow)København to LondonFri, 03 Aug
07:15
CPH - København Kastrup
Terminal: 2
Ryanair 7383
Økonomi

DIRECT

08:15
STN - London Stansted
Terminal: --
Diana Goncalves Rio
27/02/1993

I lost this flight because the night before when doing my check in bravofly provided me the check in code: YTSPNS
that didn't work in the Ryanair check-in link at all! Those codes are always a combination of letters and numbers and has I assume there was a typo mistake committed at some point! unfortunately it 2
was 8 pm and your only service ( call center nr ) only works from 9 am to some point in the middle of the afternoon depriving me completely from a mean to check in taking into account that there is no other way i could check-in in the airport!

I made a booking through Skyscanner the made my booking with date and time after 2 hours the said they cannot make progress my ticket they will return my money in 10 days !
They got my money straight away no flights.

BOOKING ID [protected]
Please help me to get my money through.
It did happened through Skyscanner with 2 companies
Last minute.com
Bravofly
It is a scam how can they take money without booking.
I need my money to book holiday please urgently help me.

I complain about cancelled bookling ID [protected] was cancelled to August 13-23, 2018. I have been told lastminute company. They did refund money back $374.45 But why they took my money $374.45 on July 31, 2018 again. I did call to [protected] no longer this number. Yes I did decline cancelled ticket and want my refund money back $374.45 today. No longer buy other new tickets in the future. I'm very disappointed this bravonext and lastminute look like fraud.

dear sir/madam
I am sure you will be ok.My name is Ijaz Ali Khan and contacting you regarding my holiday trip which is booked through last-minute.com for 5 nigts from 8th of August to 13th of August 2018.I have family of 4 people (2 British and 2 Pakistan national).I was misguided by the schengin visa office regarding the visa process and requirements.At first instance they said to me that you can apply for visa if you have a passport valid atleast 3 months after leaving the schengin country.so i have booked a package through last-minute.but after submission of my visa application when i checked there was no date available for appointment before 15th of August 2018 and secondly they raise the point that my daughter passport is not valid for atleast 6 months.Now i discuss this situation with last-minute team to give me a better alternative for my package but they said your package does not allow any changes which I think is not reasonable.I request them to change it to another available date (quoted dates 20/10/18-25/10/18) or you can allow me to change the passenger for the same trip but they are interested to help me.I also request them to cancel the trip with some cancellation charges but they said if i cancel it, i will get only 185 excluding 30 pounds administration charges which again is not reasonable.I tried from my side with every reasonable solution but they don't want to help me.I am an averge uk household family and can't afford this loss so please keeping in mind my situation I would kindly request you to consider my request sympathetically and give me an alternative solution which is affordable for me as well and reasonable for the last-minute.com as well.thanks and regards
yours Sincerely
Ijaz Ali Khan
[protected]@gmail.com
[protected]

Hi,

So i purchased a fly flex ticket leaving today from LA to London returning next week.

I purchased fly flex as I wasnt 100% sure if I would be able to travel today due to work, it showed me in the terms and conditions (attached) that in order to change my flights I needed to log into my account booking on there site and request a flight change. This had to be done more than 24 hours in advance. I went online yesterday 31 hours before my flight was due to leave and requested the change online as it says in the Ts&Cs. I then get an EMAIL response this morning (18 hours until i depart) saying that they cannot change the ticket and I have to fly and my request has not been possible.

I am now not able to use the flight that Ive paid over £1k for for exactly the purpose of why i bought a Fly Flex in the first place! Below is the info of the Fly Flex terms and the customer service agent I spoke with at bravo fly rudely told me simply that it they simply just state 'other cirumstances' may mean that they cannot change the flight. So vague and generic! They also wait until within the 24 hours to email me and say 'sorry we couldnt change your flight' which means you cant do anything about it and paid an extra £250 to have the privildge of this Fly Flex service!...

This is what the Fly Flex terms say:

"If you wish to change your flight, you must contact the Company's customer service any time up to
24 hours before the planned departure of the first flight on your outbound journey directly through
your personal account on lastminute.com Group's website or by calling us ([protected]).
If the booking has multiple passengers, the Service can be activated for each of them, subject to the
conditions described under art. 2."

I have a screengrab of the time and screen when i placed the oriignal rewuest and the customer service agent agreed that it was done more than 24 hours before departure, but they hadnt received it and started working on it until after the 24 hour period had closed.

How is this my fault?

They wont give an refund or change any of the flights, but they have taken the money!

Please help.

Ian

Bravofly is probably the worst company i have ever dealt with, they have taken my money twice now for their own mistakes. i had originally booked my flights for the 31st of January to Albuqueque and return to Nairobi on the 1st of April Booking ID: [protected].
i then changed the flight to the 10th of june and the quotation stated 588 euro for 2 passangers Booking ID: [protected], i later changed that to 29th of August the quotation stated GBP 326 for both passengers however i had asked for the 29th of july but they booked the 29th of august and charged me, i changed the flight again a few days ago and the quotation was for 359 euro, i accepted the quote and they told me there was a mistake and that it is now 914 euro and that i have to pay for the agents error
i have lost a lot of time and money with bravoflys inadequacy
i have ended up paying for a wrong date that was bravo flys fault and now i have been double charged again because of their error

I need your help as soon as possible because my flight arrives in berlin tomorrow morning and my hotel reservation is not completed yet due to your technical problems although you got the money by paypal.

Case number pp-[protected]

Transaction date 6/3/2018

Transaction amount 264, 47 gbp

Contact email: [protected]@teemail. Gr

I need you to confirm the refund of the above mentioned amount

Good day,

See details below for my complaints.

-February 22, 2018
-Cebu pacific booking transaction amounting 8, 856.48 in peso which deducted on my master card.
-Booking ID [protected]
-Flight number 5J619
-March 04, 2018 from Manila to Tagbilaran
-Booking reference number RYH6SF
-Total amount paid to Cebu Pacific worth 7, 212.48 in peso
-Request for a refund

Mistake with name (one letter wrong) on my booking, rang 4 weeks prior to travel and they advised it would be 30 euro to change name. I agreed with this, after 3 weeks this had still not happened, spoke to customer care team and they advised someone would be in touch, after 3 days no one had contacted me. I had to ring back again, they advised the name could not be changed and I would need a new flight, said they would ring back to book this. Again this did not happen and I had to ring back, spent over an hour on hold to be told that there were no bookings and they could not do anything.

Day before flying out, they rang and said the airline had changed their mind and would let me change the letter in the name, cost to me £75, I paid and they said they would send email confirmation within the hour. This did not happen, day of flying I had to ring them again, they advised me that they had issues with systems and would definitely receive email conformation within 3 hours. Landed in Vienna on the Friday evening and they had emailed me asking me to ring, I rang them again, spent 1 hour 30 minutes on hold to then be told they could not change the name now and I had no flight back home. My partner suffers with serious mental health issues and this was a trip to help her and get away to relax. They said they would refund me the £75 I paid for name change, they still have not. This was extremely distressful and ruined the holiday and for my partner it has made her very ill again due to her mental health issues.

Bravofly have simply left us stranded in a foreign country with no means of getting back, this is illegal to say the least. Awful customer service, completely imcompetent. To get back home I had to book a separate flight with another company for £572, this is simply shocking and not on.

I would like the following:

1. refund original flights with Bravofly £198
2. Refund the £75 name change fee which has not happened.
3. Refund me the £572 for new flights because your company left me stranded in Vienna
4. Compensation for awful customer care, leaving us stranded, making my partner more ill, stressed and depressed due to mental health.
5. compensation for over 4 hours worth of calls from my mobile phone.

I will give you 7 days to reply to me in full, with the above compensated, before I have to instruct solicitors. Your customer care and company is simply. awful and I will not be flying with yourselves ever again. Now will I recommend you.

Regards

R. Beverley

Hi,
I would like to request the copy of my ticket which I book in bravofly with a Booking ID: [protected] and PNR code: K7JVYL-Dubai to Manila and PNR: G7JVQY-Manila to Dubai. As I checked in the website of Cebu Pacific, I found that there will be no record in such PNR code No.I hope that you can provide my air ticket as soon as possible.Thanks

Leo

Having booked two flights from BHX to PNH on the 30.09.2017 I noticed that there was an error in my partners surname (it was Yidy instead of Tidy). I thought this was very strange as I had used autofill to fill in the form ensuring that all details were correct. I contacted Bravofly and was told I could make the change via their webportal, which I did. I thought that would be the end of it. On the 29.10 I received an email explaining there had been a change to my return flight, there was no mention of passenger names so I assumed (what a mistake) that the change had been made. On the 20.12 I received confirmation of the flights and the name was still Yidy not Tidy. I contacted Bravofly and was told for a fee of £77 they could make that changed, I was getting very concerned at this point but was assured there was no problem. I missed a call on the 21.12 and then received an email saying the changes wouldn't be made until the payment was received. I made the payment and then on 25.12 I got a call from Bravofly informing me that the issue was sorted. On the 27.12 whilst I was snowed in without power I received another call from Bravofly informing me that the change had not been made and there was nothing that could be done, in fact I was told 'not to worry it is only one letter the airlines will be fine'. I was not happy with this response. I then spent 10 hours over the course of two days talking to Bravofly (who promised to call me back on 5 occasions and failed every time), Flybe, Cathay Pacific and Sabre support (the ticketing system support desk) and eventually I have managed to get the whole situation resolved directly with the airlines without any help from Bravofly. We are travelling to Cambodia for a friends wedding which has been planned for over a year, I have worked a lot of overtime to afford this break and my partner (who is maid of honour) spent two days crying as we could not see a resolution the stress that we have been put through is unacceptable, as is the complete lack of professionalism and lack of customer service from Bravofly. During my dealing with Bravofly I have spoken to Resharli, Deepak, Amod, Vishan, Sundeep, Kate, Megaha, Manuch & Priti. I have been left feeling that Bravofly is a company of Charlatans and Shysters. I really wished I had spent the time to read their reviews online as it paints a very clear picture of how appalling this company is. I did receive a refund of the £77 which I paid for the changes as they had not managed to achieve the changes.

Hi,

Recently I was book my ticket in bravofly but unfortunately they cannot issue my ticket at the same time instead they advice me that I can claim my ticket 72 hours before my flight. I am still hoping that I can get my ticket as soon as possible. my PNR code: K7JVYL and PNR code: G7JVQY and confirmation. I am hoping for your positive response.

Yesterday I payed three flights with my credit card directly in the website of each airline one in airasia from Sydney to Hanoi, another in Vietjetair from Hanoi to Da Nang and other in Vietnam airline from Da Nang to Siem Riep.
I checked in my credit card and another amount is charged named Bravonext I do not know what this charge is.
Would appreciate to explain.
Regard,
Carolina Casanova G.
mail: carolina.casanova.[protected]@gmail.com

Bonjour,

Je vous ai écrit a plusieurs reprises concernant l'annulation de mon achat n'était pas conforme (PNR non valide -dixit SNCFB), Pas de carte d'embarquement valide, et j'ai du acheter un autre billet conforme afin d'obtenir mon visa pour le Bangladesh.

Le numéro que vous avez fourni a PayPal est le +[protected] ... ce n'est pas un numéro valide selon mart compagnie de téléphone du Bangladesh.

Ref: PP [protected]
Ticket [protected]
Transaction 5FC58751GB058236
Numéro de facture [protected]_1_1
Montant $704 CAD OU €456.05

Une réclamation PayPal a été demandé.

Je passe des vacances affreuses, ma limite de crédit ayant étée atteinte. Je suis en attente d'une réponse favorable.

Sachez que pour le moment, je ne suis pas en mesure de recommander Bravonext, Bravofly, last-minute ...etc

Jean Guy Leclair
[protected]@gmail.com
+880 [protected]

Dear Sirs,

I would like to lodge a complaint and a refund request.

For ease of review:

i. We booked 4 flights using BravoFly, serviced by Malaysia Airlines (Attachment 1). These flights were as follows:
1) LHR to KUL, flight MH0003
2) KUL to SDK, flight MH2710
3) SDK to KUL, flight MH2711 (24th October)
4) KUL to LHR, flight MH0002 (24th October)

ii. We were in Kuala Lumpur on 23rd October due to illness. Consequently I made phone calls to both BravoFly and Malaysia airlines more than 24 hours before flight MH2711 to let them know we would not need to board the flight from SDK to KUL (MH2711) but intend to board KUL to LHR (MH0002). We were told we were not allowed to board flight MH0002 if we did not board flight MH2711.

iii. I asked both parties why we would not be allowed to board because:
a) it does not state this on the booking confirmation or e-ticket; and
b) they are separate flights.

iv. Both BravoFly and Malaysia airlines told me to contact the other.

v. I contacted BravoFly who provided a variety of reasons why we could not board flight MH0002 if we did not board flight MH2711, stating:
a) contact Malaysia Airlines;
b) it was due to the type of ticket and that this was in the BravoFly Terms and Conditions (T&Cs);
c) review the Malaysia Airlines T&Cs (that we were told are available on the BravoFly website).

vi. I contacted Malaysia Airlines who provided a variety of reasons why we could not board flight MH0002 if we did not board flight MH2711, stating:
a) contact BravoFly;
b) it was due to the type of ticket and that this should be in BravoFly Terms and Conditions (T&Cs);
c) review the Malaysia Airlines T&Cs (that we were told are available on the Malaysia Airlines website).

vii. I spent a large amount of money on numerous international calls to be told the above. With no help, I purchased replacement tickets for almost identical times (demonstrating that we would have been in KUL airport and entirely able to board the MH0002 flight). See attachment 2.

viii. I have since reviewed:
a) the BravoFly booking confirmation (attachment 1);
b) the BravoFly T&Cs ( http://www.bravofly.co.uk/vg1/booking/conditionsFlight.action?idBooking=1039096213 including Section 6.3 on "no-shows" ); and
c) the Malaysia Airlines T&Cs ( https://www.malaysiaairlines.com/content/dam/mas/master/en/pdf/book-plan/general_conditions_of_carriage.pdf) as supplied via a link at BravoFly ( http://www.bravofly.co.uk/en/info/airlines.html

ix. In summary, none of these documents state that if I did not board flight MH2711 I could not board MH0002. In no way was I explicitly told at any point during the point of sale that I could not do so, and in no way does it say in any of the T&Cs referenced that I could not do so:
 Nowhere on the ticket does it say this;
 Nowhere in the T&C's provided of Bravo Fly does it say this; and
 Nowhere in the T&C's of Malaysia Airlines does it say this.

x. I therefore request a refund.

Refund requested
I believe that I am entitled to a refund (circa £500) for the costs of our flights amounting to either:
a) the portion of the ticket booked with you that was unused; or
b) the cost of the tickets we were forced to purchase due to being told by both Bravo Fly and Malaysia Airlines that we could not fly.

In fact, Section 6.3 of the BravoFly T&Cs states that an unused ticket entitles one to a refund. I would welcome this for both Anna Rankin and my own tickets. On this note, this guidance was not disclosed by customer service.

Hi, I have a request for the copy of electronic ticket to send to my e-mail at mill.[protected]@gmail.com but not assist by customer support which I tried so many times to follow up the copy of eticket but no action. Hope you can send the copy as soon as possible. Please refer to booking ID [protected] with PNR code JLCDQZ
Please send to my e-maill as on as possible.

Thank you.

When I purchased my flight from BravoFly on 30 Sept 2017, I opted for the Fullflex cancellation policy, despite thinking I'd never had to cancel a flight in my life before.

The day before my planned departure (10 Nov 2017) from Belgium to Cambodia, I had an emergency that made my international travel impossible, and therefore contacted the insurance company as per the contract they sent me by email upon registration. I wrote two emails on 9 Nov with all the required information - Booking ID [protected] - but I didn't get any acknowledgement.

It's been five days now. While the contract says they're supposed to get back to me within 48 hours, I'm still waiting for any kind of reply. Here's the contract: http://www.bravofly.com/insurance/terms-and-conditions/73/en/fullflex_en.pdf

Having to cancel an international flight is already a burden. An insurance is supposed to help me ease the process, not make it even more stressful. I really wish they would reply within the timeframe stated in their contract, or ensure that any additional day being late comes with additional financial compensation. I am expecting a speedy resolution and fulfilment of their part of the contract as soon as possible.

Stephane De Greef