Bravofly
Reviews and Complaints

I booked a flight through Bravofly and then was notified the airline canceled the flight. I emailed Bravofly asking for a refund of the $2, 100 we spent on the flights, which they said they will request for me and I'll hear from them soon. I have been chasing Bravofly for months with absolutely no progress being made on my refund! My emails would take a week to be replied too, and all replies were generic robotic emails saying they have requested it. I got over waiting, so I started calling them (this is after 2 months of lies in emails from them). Every staff member I spoke to said the same thing, they have requested my refund, I finally found out from the 5th time of calling, that they hadn't actually requested my refund and they are doing so now. 2 months wasted! The airline responded and said that Bravofly has contracted the wrong department and they need to contact this other department. So now Bravofly are supposedly contacting this other department. I decided to speak with the supervisor at Bravofly and he promised me he will get it sorted and contact the airline and fast track my refund for me, this is the supervisor! He then promised me he would email me and update of his progress that same day with what he had done. Well I never got an email or heard from him again! The other 5 staff members I spoke to over the previous weeks all said they would email me an update as well, and guess what, nothing! No emails, no phone calls, nothing! They have even stopped replying to my emails! I am beyond furious! I have my honeymoon in 6 weeks and they have stolen $2, 100 from me! Don't not book with them, they lie through their teeth and don't ever call or email you back! I am seeking legal advice to go after them!

I booked the flight and they overcharged. (Booking ID:[protected])
Found out later that booked directly with airline it better and cheaper.
The flight was changed but no any information update to the customer. I called to cancel the flight with airline in advance they allowed to cancel with refund full amount but just need me to contact Bravofly, I called Bravofly, email them many time it said only on processing to talk with airline but when the flight was pass they said they cannot control it anymore. How come?

Tickets for two people, both ways from TRP to LON. Says cost 772Nok when I ordered. I got charges 860Nok. I did not buy anything of extra charge.
This is what makes a web site fall in popularity.
I expect fast response, asking about my order information so that the extra paid cash gets paid back ASAP.
Or I will use my time the next couple of days to write bad(correct) reviews about your website.

-Ottar Hope

ID [protected] E ticket No [protected] melaine greenup I have been trying to get this error amended since I booked these flights late July to Miami from Newcastle this is not a name change it is a spelling mistake I have been in touch with virgin and they have said if the travel agent gets in touch with them they will amend the error each time lastminute have come back to me with the airline will not change it this is not the case Virgin states there is no notes on my booking and they hope I get this resolved I rang lastminute customer services on the 6/9/19 they told me this had been escelated to a manager and I would hear within 24 hours I am still waiting could you please help with this issue I just want lastminute to ring virgin and they will correct the mistake my daughter cannot travel alone due to her mental health.
Susan Cruddis

I have not received my itinerary for my flights and payment is gone through. Im worried about turning up for the flights with no information. Can you help please. Flights were from Dublin to Sweden for the 4th to the 6th of December, for me and 2 of my friends. On a separate booking i booked one more friend and receive his itinerary. This has made me uneasy about the whole thing as i want to go on holidays with ease. Thank you.

Hello,

Book flight for Hyderabad - London with Saudia on IST (5/Sep/19) with Booking ID: [protected] . Total amount while booking and in the email sent by Bravofly is INR 94, 244.43/-, where as I get a message from Bank as I am being charged INR 97, 873.72/-.

I have used MasterDebit card which does not add service charge as per Bravofly website. This is complete deceit. If I was aware would have chosen another vendor.

Kindly refund me extra amount charged of INR 3629.29/-. Attached received Email (from Bavofly) and Text message (from ICICI Bank) screen shots.

Hi Bravofly,

This is to ask for your assistance on the flight with Booking Number P8LXFI. We were not able to board the outbound flight due to mixed up when we went to the airport and we received the email that there was a cancellation on the flight. We went to the airlines but waited because of the long queue. Only to find out that the flight was not cancelled at all. We called your customer care and told us that the flight was indeed cancelled. So went again to the airline and said again that there was no cancellation. However, by the time we're finished, we can no longer board the plane. I called your customer care again, and asked about to just rebook the flight but accdg. to them I need to talk to the airlines. We talked to the airlines but accdg to them, it has to be Bravofly to do something or to talk to them and not the client. I also contacted the airline of the connecting flight and it also said the same. But BRavofly kept on insisting that we coordinate directly with the airlines.

I emailed Bravofly fly that we will just refund the return flight but accdg. to the reply, they are processing it already. Six day since now but not update yet on what's happening. I talked already to Philippine Airlines and accdg. to them, we can refund the ticket in full (both outbound and return flight). They just mentioned that to talk to you directly. I hope you can give us a feedback on the refund, as this is already causing stress on our part. The amount we paid was just solicited from our friends just so we can participate on a competition in Canada.

31st July 2109, A Telephone booking made for a city break was incorrectly actioned by the lastminute customer representative.
Instead of booking Victor's hotel Residenz "Berlin" (4star)
He had actually booked Victor's hotel Residenz Berlin "Tegal "(3star)
@2nd August, Despite contacting within 3days to correct the error, we are finding as each day, passe (it's now 8th) the promises recorded on the phone are lies as no one has responded. Numerous escalation request to speak with the manager in charge are being broken. Even an email forced that a senior manager will call us, has not been carried out.we have yo date spoken to 7 call centre stall and two managers on duty
We simply want to pay the extra book to the 4 star as was our initial request.

Lastminute customer service are being deceitful and always pass our desperate attempts to another person or to the next day.
The next day is a broken promise.
There is no excuse for such unrespectable, blatant deception and callous behaviour.

On the 6th of JULY 2019 my son and I had two tickets
On FLIGHT VK 6050 Vienna to London Gatwick at
07:30.

When we arrived at the Flight Desk after Check INN,
we were met with confusion and disorder.We were eventually informed that the flight was cancelled due to technical difficulties.We were not pre-warned and no
alternative flights were arranged except for the lady
informing us that we had to wait until the next day for their next flight. No apologies were offered.
I was forced to spend 400 euro on other tickets and then had 200 euro further expenses due to the cancelled flight
ITHE AIRLINE IS : LEVEL
THE AGENT WAS :VUELING
I PAID USING :PAYPAL/ Bravo Next SA as seller

When I contacted LEVEL and VUELING I was informed that the flight was refunded to the account who paid the airtickets
When I contacted Bravo Next SA they said it will take 7 days.I have not been refunded

On 13th Jan 2019 purchased a return flight to Winnipeg, trip scheduled for 5-12 Apr.the week before my trip I had to cancel
I had confirmation of the cancellation and told I would be refunded £124.80.my travel insurance would cover the rest.
I have not received the refund.my cancellation request is(booking ID: [protected])
Please
Refund the £124.80 as promised
Provide confirmation of my original booking so my insurance pays the rest of my £517.48
Pete

1.
Podczas rezerwowania wakacji cena na stronie https://www.lastminute.com/ byla podana w Funtach (GBP)w momencie potwierdzania danych i dokonywania płatności cena nadal była w GBP ale z konta zostało pobrane za hotel w EURO co z wiazku z tym
zostalem obiciazony dodatkowa kwota w sumie 50, 57GBP ze wzgledu za przeliczenie GBP na EUR.

2. Za hotel pobrali za dużo.
Kwota na moim Atol Cert. £1819.36 - Cena w euro z potwierdzenia email € 2, 117.87
a zaplacilem
13 Mar WWW.MYAKTIS.COM MIKONOS GRC 1, 838.77
2, 130.74 EUR Exchange Rate 1.159
Jak widac zaplacilem 19, 38 GBP ponad.

Prosze o kontakt.

I booked a flight and hotel with last-minute.com on the 17th February to Billund Denmark but when the money £345.29 was taken out of my account it was payable to Bravofly.com, but when I go into your site it says I haven't got a booking. The dates was from 26th - 29th July staying at Zleep Hotel Kolding Denmark and the flights where with Ryanair. I emailed the Zleep hotel and they confirmed a booking in my name for 2 people for those dates were booked by hotels.com. I have tried loads of numbers but can't get anywhere as I have no booking number as I have never received a confirmation e-mail. Please can you get back to me straight away as I am getting really fed with the lack of information.
Mrs Denise Livesey
Email address denise.[protected]@hotmail.co.uk

To Bravofly SA 892040
Having checked my American Express account I noticed a £50 debit which I did not recognise and traced it further, whereby I found that an unauthorised payment was made from my Paypal account to Bravofly, for unknown services and no qualification for such a demand I therefore want the £50.00 returned immediately to my Paypal account.
Edward Gillam

On the 17th February I booked a flight and hotel, going to Billund Denmark staying at the Zleep Hotel. I booked online with last minute.com but when the money went out of my bank it was payable to Bravo Fly but when I went onto their site it said I had no booking. The booking was for 26th July - 29th July. So far after emailing them around 20 times at customer service@Bravo Fly.com it comes back as undeliverable. I still have had no confirmation.I raised an issue with my PayPal account, but BravoNext said they had sent details which I have never received. Please can someone get back to me as soon as possible as I am not a young person and it is really stressing me out.

Regards
Mrs Denise Livesey
Email denise.[protected]@ hotmail.co.uk

I made a booking last march 1 2019, for Manila to Singapore, the next day I receive an email from bravofly, that they are unable to process my booking request, the amount has been deducted from my account, stated in the email they will refund back to my account, it's been 11 days already, I called my bank to check the status, and found out, my money still being held by them, and ask me to call them to release the transaction. Hoping for immediate action, .
Attached here my booking proof and their email.
Disappointed for what happen this is the first and my last transaction for bravofly.

To whom it may concern,

Me and my partner booked a flight with you to Chennai from Melbourne for the 1st of march 2019 but had to change the date to the 4th of March 2019 which was completed or so I thought. You took the £162.11 from my credit card to go along with the original £377.80 we had paid.

To my horror you hadn't changed the flight as when I went to do online check in it had no recorded of our names on that flight but only the original flight. I've got a screenshot of your site even saying that nothing was booked and that it was now a past BOOKING.

In a desperate need to be in Chennai for those dates we booked another flight for a further cost of £389.84.

So to summarise we requested a date change at a cost which was paid and when it was time to check in you guys hadn't changed it at all and we was stuck and had to pay a further £389.84 to get to our destination.

Looking forward to your response otherwise I'll take further action with a different approach.

Many thanks,

Sam Workman 

I am the Finance Manager of GrowthAfrica Foundation with it's head office in Nairobi Kenya. Our CEO Mr. Johnni Kjelsgaard made a booking for accommodation in September for the trip running between End of September/October. The full amount was paid via card No. 4628 xxxx xxxx 7958 as he checked out. Unfortunately, we have two other debits that were done as below:

$230.06 Description - Bravonext SA Amsterdam - Payment done on 9th October
$293.95 Description - Bravonext SA Amsterdam - Payment done on 9th October

These two amounts were neither approved nor incurred by him.

Urgently advise and reverse

I am trying to locate a receipt or invoice for a transaction that has appeared on my amex statement as I have searched my inbox and do not have any history of this.

1/6/18 Bravonext 540.99 GBP

Passenger name is likely to be Olivia Nervo or Miriam Nervo

I have called your telephone line but it keeps leading me to different types of robot sounding humans and then hangs up on me. Please email me at [protected]@25eightentertainment.com

Thanks!
Liv

Booking id: [protected]

I booked this flight on sat 20th Oct, you took my money straight away, then a few hours later tell me you cannot fulfil my flight! as there were none available.
But you kept my money !
This resulted in me not been able to go on holiday with my family as you had my money.

Then to top it off you send me a CREDIT NOTE ! on the 26th oct
This is disgusting, I needed the money not a credit note, last Saturday.

I am the Finance Manager of GrowthAfrica Foundation with it's head office in Nairobi Kenya. Our CEO Mr. Johnni Kjelsagaard made a booking for accommodation in September for the trip running between End of September to 2nd of October. The full amount was paid via card as he checked out. Unfortunately, we have two other debits that were done as below:
11th October - $230.06 Description - Bravonext SA Amsterdam - Payment done on 9th October
11th October - $293.95 Description - Bravonext SA Amsterdam - Payment done on 9th October

These two amounts were neither approved nor incurred by him.

Kindly advise what this was about and have the same reversed soonest.

Thanks,

Joseph Munga.