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DO NOT BUY FROM BRILLIANCE.COM/BRILLIANCE CORP/BRILLIANCE LLC/BRILLIANCE LLD/BRILLIANCE LDD or any other company names that they may be going under! They are located in Boynton Beach, Florida and have another location in Ohio. They have committed theft, fraud and breach of contract with our custom built diamond ring. We received the ring after a lengthy period of waiting as Jonathon Ohayon made excuses as to why it was not sent.
Upon receiving the ring, we immediately noticed the centre diamond was CHIPPED, and that there were deep tool marks/scratches in the gold. We promptly sent an email to Jonathon notifying him of our findings and that we were taking the ring to 2 accredited appraisers/jewellers to have the ring examined and assessed immediately. Both of them confirmed that the diamond was indeed chipped and that the ring had tool marks/scratches.
In addition, the 10 side diamonds totalled only 0.85 carat and NOT 1.0 carat as we had purchased. These were NOT the E color and VS1 clarity as had been selected and purchased, but only G/H in color and SI1 in clarity (significantly lower in value and appearance-lower grade diamonds!).
The appraiser took pictures of the chipped centre diamond, and these were sent to Jonathon at Brilliance. The ring was sent back to Brilliance for warranty replacement at their request. Jonathon now ACCUSES the certified appraiser of removing the centre diamond and damaging the diamond and the ring. The diamond was never removed from the setting to assess the damaged stone, and the pictures clearly show the chip with the diamond in the setting.
We have all of the emails, documents, pictures and certified appraiser/gemologist reports to substantiate our case and facts.
Brilliance refuses to build us a new ring. They have our money and our ring; this is theft. You can see the chipped diamond in the pictures. Be warned as we are not the first to fall victim to their tactics! Any negative comments or reviews about Brilliance mysteriously disappear. Their company name keeps changing. On Facebook, their name has changed and they have removed my post and blocked any comments about their company.
It's really too bad that a company that claims to have "built a reputation as an honest, ethical reseller and expert in the diamond and jewelry business, striving to always put the customer's needs first" has no qualms about deleting posts from dis-satisfied customers. Everyone makes mistakes, but when they deny making them, hide them, or try to pass off blame to their customers, they are not living up to their mission statement.
I think if they truly value their customers and strive to put their needs first, they would address the problem professionally and ethically. This is how they would avoid bad press. DO NOT BUY FROM BRILLIANCE!
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The Jeweler who examined the center diamond for the customer damaged it and then blamed Brilliance. Additionally both "Gemologists" that reviewed the ring could not properly grade the side diamonds as they were channel set in the ring (there is no way you can know the total weight of side diamonds without weighing them). So our question is if Brilliance is so bad why would Mr. Chaput want to have us make him another ring?
Custom Ring jobs can take longer than most normal settings to complete, while we do apologize for the wait time we also spent a few days trying to figure out shipping schedules with the customers due to their only being available certain days of the week for home delivery.
Also, upon completion and delivery of the ring to Mr. Chaput He responded to us with this email:
"From: Mike Chaput
Sent: Friday, February 03, 2012 9:25 PM
To: Jonathon Ohayon
Subject: Stunning!
Jonathon,
The ring is absolutely stunning! It looks brilliant! We love the design, quality of stones, gold and the workmanship that went into making it! We are looking forward to seeing it in the daylight tomorrow!
Thank you for sending the invoice today. I printed it off and took it to Customs for clearance.
Laureen and Mike"
Brilliance prides itself on quality, no ring or loose stone leaves our offices if it is not exactly up to the standard that it should be.
Brilliance has offered to completely refund the custom ring and center diamond to no avail. Mr. Chaput has stated he would rather place bad reviews online instead.
“Would NOT recommend this company. We have a ring that we designed. They guaranteed to make our ring to spec. It has 4 stones. The Emerald fell out during the second time of wearing it. They fixed, resent with scratches and repairs that I would compare to a three year old skill set. Embarrassing to show my wife considering I promised her that I apmade a good choice going through this company. They repaired and replaced the Emerald with a different one. This Emerald had a huge line through it. I was specific with the quality I ordered before I signed the agreement and purchased. They told me it was hard to get the Emerald I requested. I said they shouldn't have promised it to me if it was so hard to accomplish what I was promised. They wanted some time to track down the right Emerald. Months went by at this point. The next Emerald sent didn't have the same cut as the other stones. My wife and I had little money when we got married. This took years and lots of extra work to save for. Appx $10, 000 purchase total purchase. A new wedding band with our kids birthstones and an engagement ring with a diamond. This nearly one year battle to get what we ordered has emotionally harmed us, and my wife refuses to wear this ring now. They ruined our lifetime purchase. I wouldn't expect much after what I went through. They refuse to refund me for our struggles and purchase. I am now seeking legal counsel and consulting with the Better Business Bureau. Be careful is what I would advise.
Here is an email string to verify my opinions.
Telling you that I will be moving forward to protect my purchase through legal counseling, better business bureau and website complaints is neither harassment, nor threatening. Those are terrible accusations that I will not accept. You are supposed to be a first class businessman. All I've ever asked for is my order completed as I placed it. For a year you haven't done that, but kept my money. Now I want a refund per our past discussion. No phone conversation is needed. Just be ethical and do what's right please. You have caused a great deal of sadness and anxiety in our home.
Brent Reinhardt
On Sep 11, 2014, at 9:17 PM, Jonathon Ohayon wrote:
Brent,
Under no circumstance will we continue working with you under threats or your harassment. You can retract your reviews, schedule a time to talk to me, and then I will gladly work with you on resolving this matter quickly and professionally. However, should you not want to resolve this between ourselves in a professional manner this will be my last email to you and I will submit this to our attorney and he will take all the necessary actions on our part.
Have a wonderful evening,
Jonathon Ohayon
Chief Operating Officer
jonathon@Brilliance.com | [protected] | Direct: [protected]
www.brilliance.com | Skype: yohayon
Jonathon Ohayon, the Brilliance COO is behind all of the Brilliance comments and dishonesty in their response.
As of 10-16-15 Brilliance, LLC loses BBB accreditation. Please visit:http://www.bbb.org/south-east-florida/business-reviews/jewelers-retail/brilliance-in-boynton-beach-fl-92017658
Update 10-15-15
Brilliance / BBB claim update: after refusing arbitration multiple times, threatening me with an attorney's poorly and unprofessionally written letter, brilliance had no choice but to arbitrate or lose BBB accreditation. So two years + has gone by and we finally get to a force a resolution. Can anyone guess, based on my posts who won arbitration?! Of course, the ruling was in favor of me! I would hope after all this bologna. So the ruling was for me to ship the ring back and Jonathon was to send me a reimbursement in full. $10, 078. He had until October 10, 2015 according to the legally binding arbitration agreement. I shipped the ring back to him. Today is October 15 th and I still haven't received payment. Furthermore, Jonathon Ohayon, will not respond to BBB emails. The BBB was surprised and said this only happened one other time. He will link have his BBB accreditation pulled once again. So my next action is to take this crooked son of a gun (cause I can't swear on here) to court. Will be straight forward as all the court has to do is enforce the legally binding final arbitration agreement. Now he has my ring and my 10 grand. CROOKED MAN! Jonathon, I hope you seek forgiveness because I'd hate to have to explain this one if I was you. Steeling from a hard working blue collar family, then dragging it on for over 2 years while keeping their money.
PLEASE TAKE MY EXPERIENCE INTO YOUR THINKING WHEN YOU DECIDE WHETHER OR NOT TO BUY FROM JONATHON OHAYON/ BRILLIANCE, LLC. My experience alone should be enough to make your decision not to give him any business.
As of 12-15 This matter has reached a satisfactory resolution.
THIEEEEEEEEEEEEEF
STAAAAAAAAAAAAAAAYYYYY AWAAAAAAAAAAAAAY
I have transferred money to Jonathan the owner of the company as a payment for a piece of jewelry and that was September 2018 and after 6 months of IGNORING MY EMAILS AND CALLS he decided that he can't manufacture the order and agreed to refund the money AND TILL NOW I HAVEN'T RECEIVED MY REFUND, IT HAS BEEN A YEAR
FIRSTLY, HE TOOK MY MONEY AND IGNORED ME
SECONDLY, HE AGREED FOR A REFUND YET STILL IT HAS BEEN 6 MONTHS AND NO REFUND
SO NOW IT HAS BEEN ALMOST A YEAR NO DELIVERED MERCHANDISE AND NO REFUND
PS
six months ago after agreeing to refund my money and kept stalling for another two months and I wrote my reviews, he started asking me to remove the reviews otherwise I will not receive my money
THERE IS NO POLICY ON THEIR WEBSITE SAYING THAT IF YOU WRITE A BAD REVIEW ABOUT US YOU WILL NOT RECIEVE YOUR MONEY