Brink's Global Services
Reviews and Complaints

I was told that when l came over to your company that you were going to reimburse me for paying off my old bill l pay my canceled fee and two months after I was with your company l canceled my old company ADT in September and still had to pay after I canceled them l gave your company all the information that you asked for but I still have not received my reimbursement check l was with ADT for 7 years and after that month to month no contract and lease never later because they took their money out directly and l gave all that information to your rep at Inquiries@brinkshome.com and they give me the run around and is very rude so can you please help me

I am quite disappointed that my appointment was cancelled for 23 February which I made weeks ago.

there is no excuse for receiving a text message on the 21st that my appointment was cancelled due to service availability.

I can get a plumer and electrician within 24 hours -- why cannot I get someone to come to complete an agreed appointment and not wait 2 TWO weeks -- that is absolutely unacceptable.

I requested a camera that would show our front walk and front door for security reasons. Brinks sold me an indoor camera, came to the house and installed it in a window looking out over the areas I requested. It works fine...during the day only. It took me awhile (over 30 days) to realize I had no video at night. After calling Brinks, the first attempt they did not know why this was so. They moved this up to another person that told me the indoor camera would only reflect the window at night and should not have been sold to me for this purpose. I called customer service wanting them to take back the camera they sold me and replace it with an outdoor camera. I was willing to pay the difference. Since over 30 days they refused even though this was their error in the first place.

Trying to cancel alarm service because I have moved but was told that I need to pay out the remaining 3 years on the contract and the cancellation would take 30 days. I need immediate, expedited cancellation! I am not longer living in the house and therefore have no need for alarm monitoring. And still waiting for documentation to start the process!

sales rep stated he would make sure i received a hard paper copy of the contract and i would receive a certain amount of money , we've tried many times to contact him but to no avail , he also stated that the permits would be submitted by the installers it has yet to be done ( solor panels are on my roof) the alarm system is in , the back yard camera is wired in wrong, and the front doorbell generator is in but the generator is the wrong size, what we are waiting for now is the generator , back yard camera to be wired in correctly and the solor power to be switched on. he also said something about being reimbursed for any bills from either brinks or vivit home until the power was on. by the way the sales reps name is william hawkins.

Brinks Home Security is using my PII to exhort me for money! I know this sounds crazy, but they bought my information from my old security company, Protect America (who by the way sold my, social security number and date of birth and financial information) so that Brinks could setup an account in my name without my permission while I was overseas! I contacted Brinks when I noticed the debits, they told me they did not have an account for me. I contacted my bank, they told me they contacted Brinks, Brinks did not have an account for me and refunded my money. Now, a few years later, I have a collection company ZIONs Debt Collection, putting a collection on my credit! I created a case with the Better Business Bureau in 2021 and again on yesterday. NO ONE has the right to share my PII with anyone. I do not have an account with Brinks that I initiated and I want this OFF my credit report!

A guy named michael walker says he had office and worked for brinks in overland park kansas! I let him install a security system in my home. Its been over a year ago now! Its not worked a 100 percent since installed! Hes caused some electrical issues in my home due to his installing the alarm! So, now im gonna have to call a electrician to fix his screw up! I fully intend contacting the atourney generals' office, better business office, my atourney and the news media! I want a cancelled contract asap! A full money refund and your junk equipment ouy of my house asap!

BRINKS employees do not have a clue when it comes to customer service. !

very sad that i have been this company for 18 years and never missed a payment of been late. I called in on June 6th to update my auto pay account. and found out that they forced placed insurance for 7.99 without my permission. they claim i did a verbally agreement over the phone. But they could not send me any proof of this, they say it was a verbal contract but would not send me the phone tape from my conversation on June 6th, 2023, when i was supposed to have agreed i never heard of a verbal contract that is legal. So, in the meantime, i asked for it be removed, and they came back with we can't for 12 months due to a customer service rep sent me a new remote, she never advised me that i had to take the insurance to cover it, which i feel was coned.

and now I'm stuck with a higher bill . I ASKED IF I COULD SEND THE REOMTE BACK AND GET my BILL BACK DOWN AND THE SUPERVISOR SAID I WOULD HAVE TO PAY 130.00 FOR IT. I TOLD HIM THAT I NEVER ASKED FOR IT. I'm 69 years young and i felt that i was abused and coned by brinks, now i can even look for a company due to that fact i would have to pay an early termination fee! 17 years of loyalty and this is how i was treated.

Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.

I purchased a $1400 home security system from Brinks. They never showed up for the appt bc there was an “error in their system”. I requested to cancel their services and full refund, and to send me return label for equipment delivered. They have yet to provide me with a return label and haven’t provided me with any confirmation bc they said they don’t do any confirmation but that the notes are left on the account; they can’t email me anything. I traveled almost 4 hours to make to the appointment (I have an email when they confirmed the appt.) They said I should receive an email within 2 hours from UPS with a return label on Friday 7/14. I called back in 4 hours and they said it would be 24-48 hours. I confirmed I should then be receiving the label at the latest Sunday. I never received it. I called them Monday, today 7/17; they said I should receive it by 2pm bc its actually 24-48 business hours (not what I was told). I still have not received a label but they said they’d resend it but would take another 24-48 hours.

07/11/2023

Alarm panel black out.

We have talked to 5-6 people in Tech Support and have not gotten anywhere with what they instructed us to do. Our system have been out over 2 months we have bought batteries as they instructed, and system is not working.

People in Tech support have hung up on us several times.

We pay for service from Brinks and the customer service is very unprofessional.

We have asked for a service person to come out and tech support and customer service would not schedule it.

Needless to say I am very disappointed, very disappointed in Brinks service.

I will be calling Corporate in the morning and the Better Business Bureau. This is the horrible experience to go through with a service supposing to help protect your home.