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Brown's Pools & Spas Customer Service Phone, Email, Contacts

Brown's Pools & Spas
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www.brownspools.com

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4.3 1 Review 5 Complaints
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Brown's Pools & Spas Reviews 6

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Brown's Pools & Spas They are the worst!

They are the worst! Their customer service is terrible, so unprofessional too. Can't even get them to reply to emails or listen to our problems. Our pool is only 2 years old and it's already falling apart. It's been working for only one summer. Seriously, I wouldn't let them touch your pool with a 10-foot pole! We tried to support local business, but have learned our lesson. We should have trusted our instincts and not stuck with them just because they're local.

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Brown's Pools & Spas Complaints 5

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Brown's Pools & Spas We got Brown's Pools & Spas to put in a pool for us in January, and they said they'd start digging around May/June

We got Brown's Pools & Spas to put in a pool for us in January, and they said they'd start digging around May/June. In February, we paid a deposit of $10,147. But they only put in the order for our pool around June. Finally, in June, after a lot of back and forth, they said it'd be Aug/Sept. Then in Aug, they said they didn't have the right stuff and it'll take 45 weeks. We've been asking for our money back for over 4 weeks now, and they finally replied, but they wanna keep $800 for a permit and some stuff. But if we're not getting the stuff, why pay? We asked for proof of the permit and the costs, but they won't show us. We want our full deposit back, and if they gonna deduct any cash, we need proof and receipts.

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Brown's Pools & Spas So, lemme tell ya 'bout my experience with Brown's Pools & Spas

So, lemme tell ya 'bout my experience with Brown's Pools & Spas. One of their guys came out on 5/31 'cause we had a leak in our hot tub. Tech said we needed a new pump and that someone would call to set up a fix. I paid $279.00 for this visit, mind you. Ain't heard squat from nobody yet. We done called a bunch of times, but we just get voice mail and no call back. Finally, my wife talked to some lady who said she'd schedule it and then never did. After more tryin', she talked to another lady who was real rude and said they were evaluating it, but never called back neither. I called too, but just got voice mail with no call back. We wanna pay for the repair, but we need it done soon so we can get back in our dang hot tub!

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Brown's Pools & Spas me and my sis hired brown pool they took $8k on Aug 4, 2020 for a pool

me and my sis hired brown pool they took $8k on Aug 4, 2020 for a pool. more stuff got added on like wall, fence, tree remove. pool was to be at 106 Coach Lane, Dallas, GA but never showed up. we and builder talked to them a lot, they kept giving excuses. they really held us up, so told them to forget it and give our deposit back. now it's Sep 21, 2021 and still no money back. wouldn't recommend to anyone I know. they treated us, two old ladies who lost their husbands, like garbage.

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Is Brown's Pools & Spas Legit?

Brown's Pools & Spas earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Brown's Pools & Spas stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Brown's Pools & Spas's reputation as a trustworthy leader in their field. Customers can rely on Brown's Pools & Spas's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Brown's Pools & Spas. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brown's Pools & Spas resolved 100% of 5 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Brownspools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brownspools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Brownspools.com you are considering visiting, which is associated with Brown's Pools & Spas, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Brown's Pools & Spas appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Brownspools.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Brown's Pools & Spas.

However ComplaintsBoard has detected that:

  • Brownspools.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The brownspools.com may offer a niche product or service that is only of interest to a smaller audience.
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Brown's Pools & Spas Browns Pools hit our AC lines and irrigation

Browns Pools hit our AC lines and irrigation. AC fixed after 2 times. Irrigation not fixed. They said it was fixed but still leaked. We called to have it fixed and were told they would come fix it, but didn't. We had a real irrigation company fix it. We took the bill to Browns Pools and the GM acted like he didn't know anything. He lied, because he posted on Facebook and Google review. We want them to pay for the repairs. They are disrespectful and don't care about customers. I went to higher authority, because Brandon and Tim don't care about customer service. They got $10,000 and their work is bad.

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Brown's Pools & Spas brown's pools n spas not very good for warranty work

brown's pools n spas not very good for warranty work. Jandy sent me there but nobody answered phone or knew what to do. kept gettin sent to voicemail or given to someone who wasn't there. few times i got cut off too. they wont help me even tho its warranty work. employees are rude and think they can do whatever they want. no leadership and bad customer service. i want to complain higher up.

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About Brown's Pools & Spas

Screenshot Brown's Pools & Spas
Brown's Pools & Spas is a well-established and reputable company that has been serving the Atlanta area and its surrounding communities for over 40 years. As a family-owned and operated business, Brown's Pools & Spas is committed to providing its customers with top-quality products, excellent customer service, and unparalleled expertise.

Whether you are looking to enhance your backyard with a new swimming pool or simply wanting to enjoy a relaxing soak in a hot tub, Brown's Pools & Spas has you covered. With a wide variety of pool and spa options, the company can help you find the perfect fit for your lifestyle and budget.

The team at Brown's Pools & Spas is comprised of highly skilled and knowledgeable professionals who are dedicated to providing their customers with the best possible experience. From initial design consultation to installation and ongoing maintenance, the team works closely with customers to ensure their needs are met and expectations are exceeded.

In addition to pool and spa sales and installation, Brown's Pools & Spas also offers a range of services to keep your backyard oasis in top condition. The company provides routine maintenance, repairs, and upgrades for both pools and hot tubs. Whether you need help with cleaning and chemical balancing or troubleshooting a mechanical issue, the team is always available to assist.

Overall, Brown's Pools & Spas is an excellent choice for anyone in the Atlanta area looking to invest in a pool or spa. With a long-standing reputation for high-quality products and outstanding customer service, this family-owned business is the perfect partner for your backyard oasis.

Overview of Brown's Pools & Spas complaint handling

Brown's Pools & Spas reviews first appeared on Complaints Board on May 28, 2023. The latest review They are the worst! was posted on Jun 6, 2023. The latest complaint We got Brown's Pools & Spas to put in a pool for us in January, and they said they'd start digging around May/June was resolved on Jun 06, 2023. Brown's Pools & Spas has an average consumer rating of 5 stars from 6 reviews. Brown's Pools & Spas has resolved 5 complaints.
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  1. Brown's Pools & Spas Contacts

  2. Brown's Pools & Spas phone numbers
    +1 (770) 942-0118
    +1 (770) 942-0118
    Click up if you have successfully reached Brown's Pools & Spas by calling +1 (770) 942-0118 phone number 0 0 users reported that they have successfully reached Brown's Pools & Spas by calling +1 (770) 942-0118 phone number Click down if you have unsuccessfully reached Brown's Pools & Spas by calling +1 (770) 942-0118 phone number 0 0 users reported that they have UNsuccessfully reached Brown's Pools & Spas by calling +1 (770) 942-0118 phone number
  3. Brown's Pools & Spas emails
  4. Brown's Pools & Spas address
    3472 Highway 5, Douglasville, Georgia, 30135-2310, United States
  5. Brown's Pools & Spas social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Brown's Pools & Spas contacts

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