Bulk Apothecary review: Absolutely the worst!

Absolutely the worst experience I've had in years! I would have given them -10 if I could here. Ordered an item on January 2, and according to the info on their website, it was supposed to be processed and shipped the next business day (Jan. 3), and delivered within the next 1-3 biseness days, so by January 8 at the latest. As I need the item rather urgently, this was the fastest turnaround I could find, and this is why I ordered from them. Big mistake! On January 8 (!) they informed me that they shipped the item. However, even as of today, January 10, the shipper has not acknowledged the receipt of the item. When I enquired what's going on, here's what the response was:
"Hi,
Thanks for reaching out to us. Your order shipped via USPS tracking 9405511202416494126644. I would expect that you should see movement/delivery within the next few business days. Sometimes the carrier doesn't scan appropriately upon transit. If you do not see any movement on the tracking by 1/14, please reach back out to us at that time. We apologize for any inconvenience."
1/14 just to see if there is any info on the tracking! Instead of promised delivery by 1/8! Feel the difference. Probably will never see the item. No effort to troubleshoot or expedite, no nothing. I submitted BBB complaint, as this is totally unacceptable. AVOID AT ALL COSTS!