Burgess Seed & Plant Co
Reviews and Complaints

I ordered $426.07 of plants and seeds and $118.72 worth of plants they sent were dead in the bags. They told me the plants were just dormant and that I should plant them to revive them. So I spent over 27 hours planting them and 3 months later they were still just as dead. Their policy is that they will give you a refund only if you send back the plants in 14 days of receiving them? This refund policy is a joke! Believe me, nobody who orders from this company gets their money back. They just send you more dead plants if you request them to. This company belongs to a conglomerate of 10 other mail order garden companies, and they all treat their customers the same. They have a combined negative consumer review percentage of a negative 65%, which means 2 out of every 3 customers get scammed by these 11 companies. I found these figures on Dave's Garden Watchdog, a gardening consumer forum. The following is a list of these 11 companies in question:

Direct Gardening negative 65%
Burgess Seed and Plant Co. negative 63%

Four Seasons negative 66%
Dutch Gardens negative 21%
House of Wesley negative 81%
Richard Owen negative 79%
Farmer Seed and Nursery negative 83%
Kelly Nurseries negative 81%
Royal Dutch negative 72%
Inter-State Nurseries negative 88%
Honeycreek Nurseries negative 69%

The mail order average negative consumer review for the entire garden industry is a negative 18%. So how do these 11 companies, including Burgess Seed and Plant Co., stay in business with a total of a negative 65% consumer review? They have 1418 negative reviews out of a total of 2177 reviews as 8-1-11. These 11 companies have been scamming consumers for years and nobody seems to do anything about it. I'm sure a lot of their customers are little old ladies on a fixed income that don't want to get involved when they get taken advantage of.

I also purchase over $150.00 worth of plant products from eburgess which when they were FINALLY SHIPPED(2 weeks late) most arrived dead in a plastic bag. One of the biggest jokes was that
some of the plants were nothing more then dried out roots. You couldn't use these to start a good fire much less grow. This company is a poor excuse for mail order and I would anyone not to get
ripped off like I did.
PS. I am a small business owner and tried for a month to work things out with them and they refused to be honest about what happened as. It wasn't even the money I lost but the time I lost in fighting with
the idiots they working in their customer service department that was so upsetting. BUYER BEWARE OF THESE CON-ARTIST!

Burgess Seed & Plant Co. do not seem to want to keep up their end of the deal. They get your money promise a life time guarantee and the only thing you'll get is dead plants/flowers/trees missing items and a whole lot of aggravation trying to contact customer service. It seems that as soon as they recieve your money they must put you on a do not acknowledege list, because after that you will never speak to anyone from that company again. even e-mail are kicked back. I should have read all the terrible reviews, but life is about lessons learned.

I ordered almost $200 worth of trees at ea. $7
and two different blueberry plants.
The screen showed the $7 blueberry in the ad
and invoice said it'd be 12-18 inches.
I received a 6 inch broken dead twig.
I planted it anyway, after three days nothing - got browner.
I wrote the eBurgess and complained - sent them
a photo and invoice copy for a replacment and they
wrote back saying I need the orignal shipping bag
(the one that was dirty and torn) of course
I didn't keep that - had I known!
no refund - no replacement.

rip off - false advertising! DON"T BUY FROM THEM!

My husband Ordered one pack of serpent cucumber seeds Jumbo pack/$1.70 and Lemon Hybrid Tomato plants 12/$14.99.
ALl the plants were dead, bone dry and they weren't even packed right. I called them and they said we would have to send back the dead plants at our exspence. They are ripping us off and I can't even get a refund. Everytime we called them they gave us differant instructions and they can't even get that right. They exspect you to pay for all returns, which is also a rip off. This is the U.S. What ever happened to running an honest busines. THEY WILL NOT EVER GET ANOTHER DIME FROM ME.

A. Lee Lewis

I ordered several plants through this company and, not only does it take forever to arrive, 50% of the plants were dead ! When you call the company rep for help on the problem you find out quickly that the 100% guarantee is worthless. Customer service is rude and products are lousy. Save your money and don"t use this company.

I use to be employed with burgess seed and Plant Company. I worked in the call centre, let me tell you this, they are horrible with customer service and once they have your money your in for a ride. Not a very good one at that.

They don't pay the shipping department what they should. So therefore when your packages are being sent out, they handle them extremely ruff. I will give you some of the most important information you will ever read... DON'T waste your time, money or effort, trying to order from them. I have seen their company from the inside, and it is just as bad as what people say and think.